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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Nextlink meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Nextlink include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
INTERNET SERVICES INTERNET APPLICATION SERVICE PROVIDER Internet Shopping - Jewelry Internet Shopping - Automobiles
Alternate Business NamesAMG Technology Investment Group, LLC NextLink Broadband
2132 Tin Top Rd Ste 200
Weatherford, TX 76086 (855) 698-5465 Directions
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Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (817) 609-8006(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Misinformed on contract agreement; I was told if I moved to a area NextLink did not service that they would waive the ETF fee, altogether. I called to cancel and they still charged me ETF Fee. After explaining everything, they were not taking responsibility for their technician, even though I took full responsibility for signing a year contract with them.
Desired Settlement: Return $200 ETF Fee
I have given a quick synopsis below relative to this customer complete. I believe the complaint was made prior to the arrangements that were made. In other words she likely launched the complaint first and then contacted us to see if we had options. We have low rates and no data caps or overages on our bandwidth and for that reason we do require the one-year contract and a termination fee. We always work with these customers to come up with a mutually beneficial solution in the end. Let me know if you have any questions. The customer did call in with a complaint about our $400 early termination charge that is detailed within the 1 year contract signed at time of service. The following additional actions were taken to assist the customer with their original grievance with the termination charge: · The termination fee was lowered to $200 · The customer agreed to the lowered term fee. · NextLink arranged to take monthly payments that are congruent to the customer’s budget · The customer then asked if NextLink could simply transfer the service to her mother § NextLink agreed to do this and waive all termination fees. § The customer’s mother was scheduled for installation on July 23.