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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nextlink meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Nextlink include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nextlink
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 06, 2012 Business started: 09/01/2009 in TX Business started locally: 09/01/2009 Business incorporated: 01/03/2012 in TX
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. Kelley Bezirium, Controller
Business Category

INTERNET SERVICES INTERNET APPLICATION SERVICE PROVIDER Internet Shopping - Jewelry Internet Shopping - Automobiles

Alternate Business Names
AMG Technology Investment Group, LLC NextLink Broadband

Additional Locations

  • 2132 Tin Top Rd Ste 200

    Weatherford, TX 76086 (855) 698-5465

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  • Billing or Collection
  • Problems with Products or Services
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BBB Complaint Process

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Additional Phone Numbers

  • (817) 609-8006(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

8/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misinformed on contract agreement; I was told if I moved to a area NextLink did not service that they would waive the ETF fee, altogether. I called to cancel and they still charged me ETF Fee. After explaining everything, they were not taking responsibility for their technician, even though I took full responsibility for signing a year contract with them.

Desired Settlement: Return $200 ETF Fee

Business Response:

I have given a quick synopsis below relative to this customer complete.  I believe the complaint was made prior to the arrangements that were made.  In other words she likely launched the complaint first and then contacted us to see if we had options.  We have low rates and no data caps or overages on our bandwidth and for that reason we do require the one-year contract and a termination fee.  We always work with these customers to come up with a mutually beneficial solution in the end.  Let me know if you have any questions. The customer did call in with a complaint about our $400 early termination charge that is detailed within the 1 year contract signed at time of service.  The following additional actions were taken to assist the customer with their original grievance with the termination charge:  · The termination fee was lowered to $200  · The customer agreed to the lowered term fee. · NextLink arranged to take monthly payments that are congruent to the customer’s budget · The customer then asked if NextLink could simply transfer the service to her mother  §  NextLink agreed to do this and waive all termination fees.  §  The customer’s mother was scheduled for installation on July 23.