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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Overhead Door Pro's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Overhead Door Pro's include:
- Length of time business has been operating
Factors that raised the rating for Overhead Door Pro's include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Business ManagementMr. Tom P. Johnson III, Owner
GARAGE DOORS & OPENERS GARAGE DOOR REPAIR
Alternate Business NamesOHD Pros Overhead Door Pros
THIS LOCATION IS NOT BBB ACCREDITED
605 E Palace Pkwy Ste D4
Grand Prairie, TX 75050 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/19/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I had the repair done on my garage door on July 10th 2013 Technician name ***** suppose to be 90 days labor and lifetime warranty on the material. I called them on July 15th because the garage door was make loud nois when we are opening the door I called the company and told me they can not do any thing about it.
Desired Settlement: I want them to honor there warranties don't play with the public.
Business Response: I am really sorry for the noise your garage door is making. Unfortunately, we have not been able to reach you. I have also tried to call you personally from the office to schedule us a time to come back out and service and lube your garage door. Please keep in mind, the garage door opener and garage door are seperate entities and are seperate when it comes to repairs as well. We want you to be happy and to keep your business as we strive to be the best garage door company in town. Please call me on my cell at ###-###-#### so we can get this problem figured out for you. Thank you and look forward to speaking with you soon.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.
I would like to make appointment to fix my door but I will not make any payment for this job because its under warranty.
kindly send me email and confirm name and time of visit of Technician I am available on Tuesday and Wednesday between 9-12 am.
We attempted to phone contact the customer, ***** the same day the complaint was made and left voicemails for him. He never responeded. On the 10th day, Monday August 12th we called ***** again. He answered the phone this time and we stated that we would like to resolve his issue. At this time he did not seem angry. He let us know that he was available Tuesday or Wednesday between 9-12 so we scheduled an appointment time for today, Wednesday August 14th arrival time between 9-10 am. This appointment was free of charge. The technician showed up within the schedule time just before 10am. The custmer, ***** was not home so we called the customer to say he could only wait 20 minutes before and he needed to leave for the other jobs that are scheduled. ***** stated that he would like to re-schedule for either later on that day or on Friday. We let him know that we can not keep going for free he then hung up in our face.
He said he wanted the issue resolved but was never the one to call us even after the complaint was made and we attempted to contact him about the issue.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/8/2012||Problems with Product/Service | Complaint Details Unavailable|