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BBB Accredited Business sinceAdditional Locations
Phone: (817) 320-2556 Fax: (682) 224-0871 5208 Airport Fwy Ste 210-4, Fort Worth, TX 76117
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A BBB Accredited Business since
BBB has determined that Brothers Foundation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brothers Foundation include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Sandra Gonzalez, Office Manager Agustine Hernandez , Owner
Foundation Contractors Concrete Contractors Paving Contractors
Alternate Business NamesBrother's Foundation
Industry TipsFoundation repair
5208 Airport Fwy Ste 210-4
Fort Worth, TX 76117 (817) 320-2556 Directions
PO Box 14823
Fort Worth, TX 76117
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: When I purchased my home in July 2015 this company had already done foundation work for the previous owner. The warranty on the work is fully transferrable to the new owners. In Feb 2016 I noticed some cracks in the wall and ceiling suggesting foundation movement despite following all the recommendations to maintain a good foundation. I called the number on the warranty (which belongs to the owner it appears) on 3-17-16, 3-30-16, 4-4-16 and left voicemails to call me and no one ever did. It was not until I found them on the BBB that I found another phone number and was able to speak to someone then. On Monday 4-4-16 I requested that someone come out to evaluate for movement in the foundation and was told that their schedule was too full and could not come out until next week. I advised that this is unacceptable, I have been calling since mid-March and now my home has to endure further damage because the owner never wanted to call me or delegate a staff member to call me and schedule something back in mid-March. I spoke to the office staff on 4-6 or 4-7 about this concern and still haven't heard back.
Desired Settlement: I would like for the company to send out the appropriate engineers/equipment either tomorrow (4-8-16) or Saturday 4-9-16 to evaluate my home's foundation. I would also like a call from the company to inform me which day and what time (with a 2-hour window) they will be coming out.
We have spoken to ****** as of this morning and have set up an appointment for Friday, April 15, 2016 between the time of 3:00-3:30 pm. Thank you.
Better Business Bureau:
Read Complaint Details
Complaint: Home is still under warranty I have been contacting the company to have work taken care of all I've heard are excuses so many that we had to act as if we were just having foundation work done for the first time. When we did that the company did not delay there appointment. Once they knew it was a warranty they packed there stuff and left as soon as possible. The company finally came about 3-4weeks ago but did not complete work. I have been calling and emailing and they have not yet set an exact time and date to when the work will be complete all I've heard are excuses like the weather. But yet I would told back in November that the company did not close durning the holiday but yet they never called me durning that week as we agreeded. Again we have been going back and forth for months and issue has not yet still been resolved.
Desired Settlement: Work fully completed
**** ****** *****
******** ** *****
MESSAGE FROM BUSINESS:
We are responding to the complaint you submitted to us on March 2,