BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Union Workers Credit Services Inc

(877) 835-0969

Customer Complaints Summary

233 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 6
Delivery Issues 16
Guarantee/Warranty Issues 3
Problems with Product/Service 76
Total Closed Complaints 233

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning Advertising, Sales, and Services Issues.  Specifically, complaints allege consumers receive an advertisement alleging for $37 they have been pre-approved for a platinum credit card membership with a guaranteed $10,000 credit limit valid exclusively toward all credit purchases from credit providers.  What the consumer receives in the mail is a paper card  and a magazine to order from.  Consumers are not told the card received is not a major credit card and can only be used to purchase the company's merchandise.  Complaints allege difficulty reaching the company at the telephone numbers provided.

The business states on their advertisement "You have been approved for this platinum card membership offer because you satisfied certain consumer criteria.  Visa and MasterCard are registered trademarks of Visa International and MasterCard, Inc. respectively, and are unaffiliated with this offer or UWCS.  Credit amount referenced herein shall not be construed to function as any type of multi-purpose credit card and is exclusively applicable for credit purchases from UWCS."  The business responds to complaints by offering refunds.

On August 2, 2012, the BBB sent certified correspondence to Union Workers Credit Services Inc. requesting their voluntary cooperation in eliminating the pattern of customer complaints.  The BBB has not received a response.



Industry Comparison | Chart

Credit Cards & Plans , Buying Clubs & Group Purchasing Service , Credit Cards & Plans - Equipment & Supplies

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.