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Level 8 Technology, LLC

Additional Locations

Phone: (817) 756-2764 Fax: (866) 377-2074 View Additional Phone Numbers 575 Commerce St, Southlake, TX 76092 http://www.level8technology.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Level 8 Technology, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Level 8 Technology, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 06, 2010 Business started: 06/12/2006 Business started locally: 06/12/2006 Business incorporated: 01/15/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mina V. Harrington, President
Contact Information
Principal: Ms. Mina V. Harrington, President
Business Category

LAPTOP BATTERIES AND AC ADAPTERS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    575 Commerce St

    Southlake, TX 76092

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2821

    Keller, TX 76244

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Additional Phone Numbers

  • (877) 987-7888(Phone)
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Complaint Detail(s)

1/29/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The product description on the company website and in the confirmation e-mails sent from the company at the time of purchase and upon shipping led me to believe that I had purchased a Sony replacement laptop battery, when in fact I had purchased a non-Sony replacement battery. The product description on the Level 8 Technology's website is: ***************************************************************************************** The product description received from Level 8 Technology at the time of purchase is: Order date: Jan 3, 2012 9:19 AM PST Google order number: *************** Shipping Status Qty Item Price Not yet shipped 1 Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery - 1980 $57.58 Shipping & Handling (USPS Priority Domestic) : $0.00 Tax (WA) : $0.00 Total: $57.58 The product description in the e-mail received from Level 8 Technology at the time of shipping is: Order date: Jan 3, 2012 9:19 AM PST Google order number: *************** Shipping Status Qty Item Price $57.58 Shipped 1 Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery - 1980 I contacted the company about the problem and their response was: "Unfortunately we do not carry an original OEM for your model and it does state that on the site that this one is not an original, here is the link; ***************************************************************************************** if you scroll down all the way to the bottom it will say, "Level8technology.com provides the best Sony laptop batteries at the lowest prices. When you buy a Level 8 Technology brand Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery you can be rest assured that you are receiving the best value and service for your money. This replacement Sony laptop battery is guaranteed to be brand new and fresh from our factory. Item: Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery is not a Sony OEM product, and is not part of any Sony product recall". I did not scroll all the way to the bottom and read the very last sentence on the page, but should I really have to do this to discover that I am not purchasing a Sony product? To compound the injury, the replacement laptop battery that I received was not the product/brand advertised and pictured. Amazon.com does an excellent job with their product description and customers are not mislead in believing they are buying a Sony product when in fact they are buying a non-Sony product: **********************************************************************************************************************************************************************************************************************************

Desired Settlement: I paid $8.76 to have the RoHS battery shipped back to Level 8 Technology yesterday vis USPS parcel post. I want to be made whole and I want to be reimbursed for the return shipping charges that I incurred.

Business Response:

Dear *********

I appreciate your taking the time in expressing your concerns.  I have read your complaint and do understand your point of view. Although our company does try to be as clear and thorough about our product descriptions, we understand that it can still sometimes be interpreted differently.  I do ask if you can please take a look at our ads again, and read it from top to bottom. In my honest opinion, I do believe that our company makes a substantial effort to state the brand of the product throughout the entire description from beginning to end (and not just at the end of the description). Perhaps, reading it again a second time, you may notice these attempts that may have been overlooked initially.

Nevertheless, our company strives for 100 percent customer satisfaction regardless of the situation. According to our records, we have already received the return of the product and a full refund has been issued through your Google Checkout account for the purchase. As far as your return shipping cost, I'll be happy to reimburse the entire amount to you also. Please call us at ###-###-#### to provide a credit card number for which you'd like it credited to.  Google Checkout does not allow us to refund more than the amount paid.

I've also copied this product's advertisement below for your reference.  I've highlighted in red, our attempts to convey the product brand.  If you have any other questions or would like to discuss the matter further, please call me at ###-###-####.

Sincerely,

**** ********** * *********

Level 8 Technology LLC

 

Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery Replacement

(Picture of battery)

Brand:
Level 8 Technology
Model:
SY04
Battery Condition:
Brand New OEM Compatible
Battery Type:
6-Cell Li-ion (9-Cell & 12-Cell also available)
Cell Origin:
Sony (Japan) although the pack is not a Sony brand, the cells inside the pack are Sony branded cells
Battery Voltage:
11.1V
Battery Capacity:
58WHR 5200mAh
Battery Weight:
11.7 oz
Battery Color:
Charcoal
Warranty:
1 Year Warranty
MFR Country:
Assembled in China
Dimensions:
8.13" x 1.8" x 0.8"

Level 8 Technology's NEW Sony VGP-BPS2B Battery rated at 11.1V, 58WHR, 5200mAh, 6-Cell Li-ion. Replacement battery is guaranteed to meet or exceed original Sony VGP-BPS2B battery specifications. These are quality made Level 8 Technology laptop batteries manufactured with premium lithium cells. Li-ion batteries do not suffer from the memory effect and have internal circuit boards with smart chips, which allows the battery to communicate with the laptop to monitor battery performance, output voltage and temperature.

12-Cell 8800mAH Battery also available.

Level 8 Technology's replacement Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery is compatible with the following select Sony notebooks. If you need an AC adapter also, just click on the laptop's model.
Select Sony VAIO VGN-AR Notebooks
Sony VAIO VGN-C Notebooks
Sony VAIO VGN-FE Notebooks
Sony VAIO VGN-FJ Notebooks
Sony VAIO VGN-FS Notebooks
Sony VAIO VGN-N Notebooks
Sony VAIO VGN-S Notebooks
Select Sony VAIO VGN-SZ Notebooks
 
IMPORTANT: This battery does not work with every model in the AR and SZ series. Please click here for full compatibility list or refer to compatible part numbers below.

Replaces OEM Part Numbers:
Sony A1072506A
Sony A1072507A
Sony VGP-BPS2
Sony VGP-BPS2A
Sony VGP-BPS2B
Sony VGP-BPS2C

Level8technology.com provides the best Sony laptop batteries at the lowest prices. When you buy a Level 8 Technology brand Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery you can be rest assured that you are receiving the best value and service for your money. This replacement Sony laptop battery is guaranteed to be brand new and fresh from our factory. Item: Sony VGP-BPS2B Battery - Sony VGP-BPS2B Laptop Battery is not a Sony OEM product, and is not part of any Sony product recall.
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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