BBB Business Review

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Consumer Complaints

BBB Accredited Business since 4/2/2013

Warrantech Corporation

(855) 828-4709

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Based on BBB files, Warrantech Corporation has a pattern of disputes alleging long delays for repairs to start. Specifically, complainants allege repairs times are delayed due to parts not being ordered.

Additionally, Warrantech Corporation has a pattern of disputes alleging customer services issues. Specifically, complainants allege they experience difficulty in either being able to contact Warranech and/or receiving follow up calls in a timely manner. 

Warrantech Corporation responded to BBB indicating a Quick Response Team has been established to promptly address customer concerns and a Comprehensive Claim Management Platform has been implemented. Thus allowing consumers to access information including; appointment scheduling and tracking in real time. Also Regional Service Managers have been put in place to ensure service providers and parts issues are managed in an expedient manner and employees are to receive additional training which focuses on a better customer experience.

For more information regarding complaint details please see complaints tab



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.