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BBB Accredited Business since

Rick's Automotive Inc

Phone: (817) 558-2523 Fax: (817) 517-5495 1110 N Main St, Cleburne, TX 76033

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rick's Automotive Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rick's Automotive Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rick's Automotive Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1994 Business started: 04/01/1984 in TX Business started locally: 01/01/1984 Business incorporated: 06/23/1993 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The license number is 0513758VSF.

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The license number is 0000038058.

Type of Entity


Business Management
Mr. Rick A Ruback, President
Contact Information
Principal: Mr. Rick A Ruback, President
Business Category


Alternate Business Names
Rick's Wrecker Service
Industry Tips
automotive engine repair

Additional Locations

  • 1110 N Main St

    Cleburne, TX 76033 (817) 558-2523


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Industry Tips


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Complaint Detail(s)

4/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My daughter's vehicle needed repaired. My husband requested an estimate before ANY work was done on the vehicle. We agreed to pay the $50.00 towing charge. Person my husband spoke to on the telephone did not disclose there was a charge for an estimate, nor did he say it was free. There is nothing on the website that says they charge for estimates. When we were told it would cost $1700 to repair the car, we made arrangements to get the car somewhere else. Before they would release the car, we had to pay $266.00, with the charges being a total for replacement of the battery (not authorized), the tow charge of $50.00 (authorized) and the charge for an estimate. As a side note, another company has given us a total estimate of $450 for the same repairs that this company stated the car needed.

Desired Settlement: I agreed to the tow fee. I did not agree to the replacement of the battery, hence requesting an ESTIMATE before work was performed. The battery DID need replaced and I would have to have paid for it regardless, so I am willing to pay for the battery, but I feel a partial refund of the charges are in order. I would like to see a refund of the labor costs and part of the estimate fee since work was performed without authorization.

Business Response: Hello, I have attached 3 audio phone calls between Mr. ****** & Rick's Automotive staff. In audio #2 Mr. ****** authorized us to install a battery. He also requested us to find out what his vehicle needed to make the brakes safe. His daughter will be driving this vehicle. We told him we would check out what needs to be repaired before we start doing any repairs. We have a minimum fee for checking out a vehicle. Mr. ****** should have no expectation that we work for free. The brake system had a foreign fluid in the brake lines that has contaminated the hydraulic from the Master Cylinder, Brake Lines, Wheel Cylinders & Calipers. The $46.42 charged to Mr. ****** is a very reasonable rate. Charles ********* ASE Master Technician preformed the inspection & diagnosis. We use Quality parts at Rick's Automotive Inc. We have a 98% customer satisfaction score as we are a AAA approved auto repair facility as well our A+ rating with the BBB. Mr. ****** never spoke to us about being over charged. He just stated that he "couldn't go that route". He asked how much it would cost to pick up the vehicle & if we charged storage. In retrospect Rick's Automotive Inc. doesn't feel that we made an error in our handling of Mr. ****** request. Sincerely, **** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved