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KWIK KAR LUBE & TUNE OF MANSFIELD

Phone: (682) 518-7660 Fax: (682) 518-7658 3221 E Broad St, Mansfield, TX 76063 http://www.kwikkarofmansfield.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that KWIK KAR LUBE & TUNE OF MANSFIELD meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for KWIK KAR LUBE & TUNE OF MANSFIELD include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KWIK KAR LUBE & TUNE OF MANSFIELD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 27, 2010 Business started: 08/12/2008 in 0 Business started locally: 08/12/2008 Business incorporated: 08/12/2008 in TX
Type of Entity

Corporation

Contact Information
Principal: STEPHEN M COOPER, PRESIDENT/OWNER
Business Category

AUTO REPAIR & SERVICE AUTOMOTIVE MECHANICAL REPAIR SVC & MAINTENANCE

Alternate Business Names
BARRELMAKER ENTERPRISES INC

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Complaint Detail(s)

10/10/2014 Advertising/Sales Issues
7/6/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my 2004 Suzuki XL-7 in to have the oil changed and a the radiator serviced. My car was running fine before I took it in. I left for Oklahoma 30 minutes after servicing it and drove for almost an hour and a half, and was in between Marietta and Ardmore, Oklahoma and my air conditioning stopped cooling, the service engine light came on, and a rattle started in the engine. Then steam started coming from the car engine so I immediately pulled off the side of the road. Had to have towed to Ardmore and Monday morning took it to a radiator shop there. They showed the radiatorhad nothing in it and they pired water to see what would happen. The water came out of hoses at the top.and the mechanic at Bill's Radiator Service in Ardmore said the hoses weren't clamped right after the radiator was repaired. My daughter and I were stuck off of the highway because of KWik Kar's bad repair. They are trying to blame it on my thermostat, but the car was running fine before I t

Desired Settlement: The engine is damaged now and they towed it back in good faith they would fix it. Now they say it was my thermostat, which they never mentioned not working at the shop and the gage indicated it was working was fine before I took the car in to Kwik Kar. Now they called today and have had my car for 5 days and they won't repair anything. I find it very disheartening to give someone all cars to service and our trust and they turn around and turn their back on doing the right thing. They should have repaired my engine and now it is sitting there not running at ll. They did nort refund the money for the service, are not repairing anything now, and I am stuck without a car to drive, the expense of getting this car somewhere else to fix it or sell it as is. They have cost me so much money because of their bad repairs. They owe me money to repair the car.

Business Response:

The complainant brought her car in asking for an oil change and radiator service. Effectively, a typical oil change consists of removing the oil pan drain plug to drain the used oil, removing the used oil filter, re-installing the oil pan drain plug, installing a new oil filter, adding new oil, checking and topping off other fluids as needed, performing a safety check to ensure the drain plug and oil filter are secured, starting the engine, check for leakage, and check the oil level. No issues were observed on this car.

Effectively, a typical radiator flush service consists of loosening one clamp of one radiator hose, connecting the radiator flush machine containing the coolant/antifreeze/water mixture to the loose end of the radiator hose and the hose bib that the radiator hose was connected to, and sucking out the used water mixture and adding new water mixture through the radiator and engine as well as changing the water mixture in the reservoir. Afterwards, the hose is re-connected to the hose bib and hose clamp secured. The water mixture level is checked, performing a safety checked to ensure the hose clamp is secured, starting the engine, check for leakage, and the water mixture level checked. No issues were observed on this car.

A few hours after leaving our store, the complainant called reporting that her car had overheated. During the two calls she made, she told me that the car’s engine temperature gage had gone up, but that she continued driving until after the A/C stopped blowing and steam came out from under the hood. She said that she was having the car towed to Ardmore, OK. I asked her if she could have it towed back here, but she said that she didn’t have time to do that. Later that day, I had made arrangements to have the car towed back here and tried to call the complainant but was unsuccessful in contacting her so I left a message for her to call me.

A couple of days later, the complainant called to tell me that she had it towed to Bill’s Radiator Shop in Ardmore, OK. ***** at Bill’s Radiator Shop told me that he added about a gallon of water to the radiator and that it was gushing out from under the radiator cap and that he did a compression check and found that the engine cylinders were not holding compression. Fearing the head gaskets were damaged or the heads were warped, he stopped adding water. During the phone call conversations I had with this shop, ***** told me that he tried to tell the complainant a couple of times that the services we performed would not have caused this problem. He also told me that her reply to him was that since my store was the last to touch her car, that I was responsible and that she would not listen to reason.

In agreement we the complainant, the car was towed back to Mansfield, TX. After arriving at our store, we found about a gallon water in the crankcase thus confirming that the head gaskets were damaged and/or heads warped. With agreement with the complainant’s husband, we began disassembling the engine to assess the damage and find the cause of the problem. As we disassembled the engine, we discovered that the thermostat was stuck in the closed position. After taking the heads off, we had the heads checked and found that they were both warped. Head warpage occurs sometimes if the engine overheats enough. No damage to the engine block has been identified at this time.

After talking to several shops and mechanics, including ***** at Bill’s Radiator Shop, we collectively concluded that when the thermostat became stuck closed, this prevented the water from circulating. Thus, the engine overheated causing the water in the rest of the cooling system to boil out. This explains why the water was gushing out of the radiator cap, because it could not get past the thermostat to circulate properly. If the thermostat is operating properly, the thermostat is only closed until the engine reaches correct operating temperature. Once that temperature is reached the thermostat opens in order for the water to circulate and cool the engine as it should.

The experts in automotive repair that I have consulted agree that most cars made today reach operating temperature within a few minutes of being started in order to run at the their most efficient. They also agreed that if the problem had existed at the time the service was rendered, the overheating issue would have occurred within a few minutes of leaving our store. However, this issue did not occur until over 100 miles and several hours later. The complainant lives about 3-1/2 miles from our store and travels through about five traffic signals and stop signs taking approximately 6 minutes to drive according to Mapquest. This provides ample time for the issue to appear if it was a result of our service. The complainant’s husband told me that he checked the hoses and clamps to verify the work was completed correctly after the complainant arrived home from our store after we serviced her car. He said that he wanted to make sure it was ok for her to drive to Oklahoma City, OK.

In conclusion, the thermostat failure caused the engine to begin to overheat. If stopped immediately, no further damage typically occurs. However, this engine was run longer after it began to overheat, allowing for the opportunity for additional damage to occur. While the evidence supports the fact that our store is not responsible, we do want to provide whatever help and assistance that we can. We are a small family owned and operated business. We have lived in this community for a couple of decades. We care and are concerned about the people in our community. We understand the stress and strain the complainant is experiencing. In order to provide some relief and help to the complainant through this ordeal, my wife and I offered to absorb the towing expense from Ardmore, OK to Mansfield, TX and to pay for our labor costs to help repair the complainant’s car. We asked the complainant to pay for the cost of the parts. At first, the complainant’s husband rejected this proposal. A few days later, he called to accept the offer. Currently, we are still working on repairing the car.