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Eagle Transmission - Watauga

Additional Locations

Phone: (817) 498-9767 Fax: (817) 577-6057 View Additional Phone Numbers 5951 Rufe Snow Dr, Watauga, TX 76148 http://www.eaglewatauga.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eagle Transmission - Watauga meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Eagle Transmission - Watauga include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eagle Transmission - Watauga
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 01, 1992 Business started: 04/03/1989 Business started locally: 04/03/1989 Business incorporated: 05/18/1989 in TX
Type of Entity

Corporation

Business Management
Mr. Arnold Block, Owner Mr. John Crawford, Operator Mr. Patrcik McCaffrey, Manager Mr. Steve Schuler, Manager
Contact Information
Principal: Mr. Arnold Block, Owner
Customer Contact: Mr. Patrcik McCaffrey, Manager
Business Category

AUTO REPAIR & SERVICE FLEET MAINTENANCE TRANSMISSIONS-AUTOMOBILE ENGINES & TRANSMISSIONS

Alternate Business Names
Dana Investments Inc Eagle Transmission

Additional Locations

  • 111 Ada Ct

    Granbury, TX 76048

  • 5951 Rufe Snow Dr

    Watauga, TX 76148 (817) 498-9767 (817) 581-4022

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (817) 498-9767(Phone)
  • (817) 581-4022(Phone)
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Complaint Detail(s)

9/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: IN MARCH OF 2013 I BROUGHT MY CAR IN FOR MY TRANSMISSION TO BE REBUILD. UPON COMPLETION OF THIS WORK, I RECEIVED A WARRANTEE OF SERVICES FOR ONE YEAR. WITHIN 8 WEEKS; HOWEVER, I HAD A STATE INSPECTION INDICATING THAT THE PROBLEM WAS WITHIN THE TRANSMISSION. AT THIS TIME, I RETURN MY VEHICLE TO EAGLE TRANSMISSION AND ***** ****** REFUSED TO ALLOW ME TO WAIT FOR THEIR DIAGNOSTIC TESTING AND HAS SINCE THEN REFUSED TO HONOR THE WARRANTEE. HE STATED THAT IT WAS NOT THE TRANSMISSION AND THAT I WOULD HAVE TO PAY FOR THE SERVICES. I KNEW AT THIS TIME THAT I HAD BEEN TAKEN ADVANTAGE OF. AS I BEGAN TO HAVE SERVICES DONE WITH FURTHER STATE CERTIFIED INSPECTIONS, THE SAME CODES REMAINED FROM THE TRANSMISSION THAT HAD BEEN REBUILT.RECENTLY, I TOOK MY VEHICLE TO THE DEALERSHIP FOR EXACT DIAGNOSTIC AND IT IS INDICATED THAT THE PROBLEMS ARE WITHIN THE THE TRANSMISSION, FOR WHICH ***** ****** WAS TOLD FROM THE FACILITY OF THE STATE INSPECTION. I WANT MY MONEY BACK FROM EAGLE TRANSMISSION PAID IN FULL. I WILL ALSO BE LOOKING INTO OTHER LEGAL PARAMETERS IN WHICH TO GET THIS RESOLVED.SINCERELY,****** *******

Desired Settlement: I DO NOT TRUST THEIR WORK AND THEIR CUSTOMER SERVICES IS BEYOND POOR. I WANT A FULL REFUND. BECAUSE KNOW THE ESTIMATED DAMAGE TO FIX THE PROBLEM IS THAT OF A NEW TRANSMISSION.

Business Response:

This is the first I have heard about any inappropriate interaction ***** ****** might have had with this customer.  ***** has not worked at this store for several months and I have not been advised of any calls of warranty issues from this customer. Her warranty on the rebuild of the transmission is good for 12 months or 12,000 miles.  Transmissions sometimes have differnt issues after being rebuilt depending on the brand and model.  We welcome the opportunity to bring the vehicle into our shop and fix any issues that ****** may been having.  Please accept our apology and please contact us at your convenience so we can schedule to do diagnostic and any repair.  Contact *******, our manager at ************.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/25/2013 Problems with Product/Service | Complaint Details Unavailable
9/26/2011 Problems with Product/Service
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