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A BBB Accredited Business since
BBB has determined that All Tune & Lube meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Tune & Lube include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ken Karimi, Owner Mr. Jeff Oaks, Manager
AUTO REPAIR & SERVICE LUBRICATING SERVICE-AUTOMOTIVE TRANSMISSIONS-AUTOMOBILE
Alternate Business NamesKTC Auto Consultant Inc
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I went in to have the A/C serviced on my 1999 Ford Explorer that the cooling was reduced durring peak temperatures. It worked fine in the morning and early afternoon. In other words it appeared to be low on refrigerant. They discharged the compressor and then I was told it was 1/2 LB low on refrigerent and there appears to a very small leak in one of the hoses. I was told it would cost $89 which I thought was high but aggreed to have it done. The bill was $128 which did not make sense. They had already discharged the compressor (vaccumed). They restored my charge and added 1/2 LB of R134 and charge me $29.90 on top of that. That is dishonest in my opinion. On top of that since there is a leak I have no waranty on the refrigent which was hand written on the service detail. I will never go back to this business.
Desired Settlement: I agreed to $89 and feel that the $29.90 was excesive given the $89 estimate. I fully realize they are in business to make money and I have no problem with that.
Mr. ******s brought his vehicle in for a A/C service, which clearly states on our big pole sign outside, A/C check 29.90 and we also have coupons that say A/C check for 29.90 and that Freon, dye or any other repairs additional. When Mr. ******s first filled out his work order he was told of the 29.90 fee to check to see what’s wrong with his A/C and why it’s not as cool as it should be. Mr. ******s agreed to the fee and signed the work order. As we gotthe vehicle in the shop, the technician first step is to look for obvious leaks and start to recover any Freon in customer vehicle to determine how much Freon is in the system. So after recovering Mr. ******s Freon, the technician noticed that he was low on Freon and that one of his A/C lines had Freon all over it which indicates a leak in the system. We called Mr. ******s to the back where his vehicle was to show and tell him everything that the technician found wrong with his vehicle. We told Mr. ******s he was low on Freon and that his A/C line has a leak in it and Mr. ****** stated he had the A/C service some years back so if his Freon lasted that long then the leak is very small and declined to repair the line. So Mr. ******s ask where do we go from here and he was told if he wants we can still evacuate and recharge the system since he thinks the leak is small and Freon will last him several years again so he agreed to the evacuate and recharge, which comes with Freon, dye,oil and flush for the price of 89.90+ tax and that we cant warranty the Freon because of the leaking A/C line which he knows about. So he agreed to it all and went up front until the technician got through. So at the time of cashing Mr. ******s out, he must have forgotten about the 29.90 fee and just thought he was going to be billed for the 89.90 + tax, so with the combined two with tax it comes up to 128.00. Mr ******s is also failing to realize that there is a big difference in recovering Freon and evacuation the A/C system. Recovery only pulls out Freon to see how much Freon the customer has lost and if they agree to the evacuate and recharge then we put a deep vacuum on the complete system to get all the old Freon, moisture and any other debree that might be in the system and recharge it with new oil, dye, and Freon.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/20/2011||Problems with Product/Service|