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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Texas Motors Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Texas Motors Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P6760.
Type of Entity
Business ManagementMr. Cliff Johnson, Owner Mr. Stephen Johnson, Owner
AUTO DEALERS-NEW CARS
Alternate Business NamesTexas Motors Noble, L.L.C. Texas Motors, Inc.
Industry TipsAutomobile sales
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/20/2014||Problems with Product/Service|
|5/16/2014||Problems with Product/Service|
|11/8/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: To whom this may concernOn Saturday 1-19-13 I went into Texas motors ford to inquire about a diesel truck for work. ****, the sales man showed me what I thought and what he said were two different diesel trucks in my price range. He showed me a 2011 truck that was $25,000 and an f250. I was amazed at the price and said let's do it. I explained to **** that I would have to call my wife and get her to come and look at the truck and fill out the paper work. Letting him know that her and I would have to do it together because of my credit situation. **** said no, better yet we can take the truck to her and do it at your house. What a great idea I thought. I fill out my credit application because **** explains we couldn't fill just one out, we would have to do separate apps. He asked me to sign and get the ball rolling so I say ok. We get in the truck to leave and I realize that the truck isn't even a diesel and they don't even have one on the that fits my budget. At that time **** is trying to put me in a diesel that is out of my budget. By this time I had been there an hour and a half and was very frustrated and decided to leave. I told **** not to run my report because we had not found me a vehicle. Also, because my wife wasn't there. Approximately a week later I started getting credit inquiries and they haven't stopped. Not only did the salesman **** not know his product but he and the staff ran my credit all over town anyways. I have at least a dozen denials. When I called **** ******* a manager he said he would investigate and Callme back. When **** calls me back he said since I signed application that gave them permission to run the report. I explained the same thing to him that I knew I couldn't get it on my own that's why we were going to get my wife's info. I asked him how they even ran my report when there was no vehicle we agreed on. I told him the story and he said " that's what your telling me I haven't talked to ****". **** clearly didn't investigate. **** never called me back.
Desired Settlement: Would like all inquiries erased if possible. We never agreed on a car and they ran my report.
Regarding Mr. *********’s complaint, it is our company policy to always adhere to our customer’s request and deliver an outstanding experience, as good customer relations is our top priority.
After speaking with **** ****** (salesman) it appears there may have been a misunderstanding pertaining to submitting Mr. *********’s signed credit application to various lenders for financing approval. We apologize for any misunderstanding or inconvenience this may have caused Mr. *********.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: I had my car repaired there after and accident. I filled up my gas tank the day before the accident and the car was undriveable. It has 41 miles on the trip odometer. When I picked up my car the gas was half gone and the engine timer said the engine was running for 25 hours. I asked the manager about running my car while it was in the shop and he said the didn't do that with the cars. I told him to explain how the gas was gone and he didn't have a answer for that. They will not compensate me for my losses that they created and I have pictures of the timers and the gas gauges. This company is not professional and I did not want my vehicle to be abused in this manner.
Desired Settlement: I would like for them to admit they ran my car and the gas out and pay for the gas they used up with out my authorization.
The employees, at Texas Motors Ford understand that our business is built on good customer relations and we will exhaust all means to keep that relationship strong.
I called and spoke with Mr. ***** and his complaint has been resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: The left driver door handle was defective. First they ordered the wrong handle. For the next appointment when they took it out of the box it was discovered it needed to be painted and couldn't be installed. Then on Feb 10th they telephoned me and asked if I would bring it in on Saturday the 11th. , the handle was ready. I wasn't able to take it in so a friend did. She got there at 7 am when they opened. She telephoned me and said they couldn't install it when she arrived because it was locked in the paint shop and they were waiting for the keys to arrive. Then she called and said it wasn't in the paint shop and they were trying to find it. So, what should have taken 45 min to 1 hour turned into a half day wasted (7 - 11am). I inspected the handle on Sunday and found the clear coat has a run and sag due to poor painting skills. When I opened the driver door I found the plastic door panel is cracked from improper removal or installation. I'm sure the technician was thinking to himself - I'm not going to say anything about the clearcoat not being correct or that I cracked the inner door panel. Let the customer find it. I've had numerous problems with the dealership since purchasing the car new 12/10 and have verbalized my concerns several times for work not being done properly the first time. The response I get is " the technicians work off labor hours and if they don't do it correctly JUST BRING IT BACK AND THEY WILL RE-DO IT AGAIN." It doesn't matter to them that I drive 30-45 minutes one way to the dealership and then have to wait hours for shoddy work, if I don't like someting, I can just bring it back again for them to do over.
Desired Settlement: I would like the handle clear coat repaired correctly, a new inner door panel to replace the one the technician cracked and a rental car at no charge so we don't have to wait at the dealership for them to do the job properly. I travel Monday - Thurday and the car is available for servicing on Friday and Saturday only.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved