Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southwest Nissan, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Southwest Nissan, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Southwest Nissan, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 15, 2010 Business started: 07/30/1982 in TX Business started locally: 07/30/1982 Business incorporated 06/02/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P111753.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Charles W. Gilchrist, President & CEO/Owner Mr. Chad Shelton Mr. Jason Black Mr. Denny R. Ewing, Treasurer/Owner Mr. Chad Slayton, E-Commerce Director
Contact Information
Principal: Mr. Charles W. Gilchrist, President & CEO/Owner
Principal: Mr. Chad Shelton
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Industry Tips
Automobile sales

Customer Review Rating plus BBB Rating Summary

Southwest Nissan, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3050 Fort Worth Hwy

    Hudson Oaks, TX 76087 (817) 596-3811 (800) 707-5180

  • PO Box 234

    Weatherford, TX 76086


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/28/2016 Delivery Issues
9/19/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I received a flyer in the mail stating that they could trade in my car with lower monthly payments no matter what your credit is like. That was right up my alley because I have had my car for a year and a half and was ready to trade in my 2005 Nissan Altima. I called and made an appointment for Wednesday 7/17/13 at 7:15pm and then rescheduled to the following business day same time because of something that came up on my end. I was to meet with one of the managers ****. When I got there everyone was very friendly but I didn't think it would take a turn for the worse so disappointing. **** asked me if I had received the flyer I replied yes he said ok and sent me to Andy and told me that they were going to make the process smooth and easy. Andy took me to his cubicle where we started paperwork while **** took my car for a spin which was apart of the appraisal process no big deal. Waited and waited then Andy went to check on my car he came back and handed me my keys and said all the lenders were gone for the day and they would call me the next morning its been a week and I have heard nothing. I called and left a message with **** and have yet to receive a phone call.

Desired Settlement: I would like them to finish trying to help me an apology for their poor customer service and if nothing can be resolved as far as my trade then we can let it be but I would like a detailed explanation as to why

BBB Response:



MESSAGE FROM BUSINESS: We have been speaking with Ms. ******** for the past week in hopes of reaching a resolution. 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Southwest Nissan, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart