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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Southwest Mitsubishi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Southwest Mitsubishi include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P54649.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Charles W. Gilchrist, President & CEO/Owner Mr. Stephen Gilchrist, General Manager Mr. Denny R. Ewing, Treasurer/Owner Mr. Chad Slayton, E-Commerce Director
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
Alternate Business NamesSouthwest Autoplex, LLC
Industry TipsAutomobile sales
3001 Fort Worth Hwy
Hudson Oaks, TX 76087 (800) 515-9364 Directions
PO Box 234
Weatherford, TX 76086 (817) 596-8070 (817) 565-1100
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 515-9364(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I bought a Chevy z71 from there 15 months ago and today I go to trade in the truck and find out when the dealer runs my vin number that the truck is not a real z71 and is not worth what I paid for it the dealer I bought it from falsely put z71 stickers on the truck and charged me like it was a real z71.
Desired Settlement: I would at least like everyone to know what this dealership does to people. They obviously do not care about costomer satisfaction. This kind of thing should not be allowed to happen to people now I'm either stuck with a false truck or I going to be upside down on a trade.
Mr. *******, recently filed a complaint with you (BBB) regarding a purchase
I told the salesman that I would try to make it in. He already knew that I was in the process of trading vehicles that is how I found out that the truck was not what it was supposed to be.. I honestly do not feel comfortable doing business with this company again. My opinion is that they should refund some of my money or my down payment. If this company did not make the truck appear to be a z71 the would have known that it wasant and should have been told to me
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: This year January I bought a Suzuki Grand Vitara from Southwest. I liked the car then and still love to drive it, but. Here I have to write back because of the problem I am facing. - When I bought the car 2 of the tires were Used. I could only manage to get 8 month and 7000 miles from them. So now I need to change them. When I went to a local dealer to change tire, I got to know that all the 4 tires are not the original recommended size. Vehicle manual says the size should be 225/70/16, but all my tires are 225/60/16. I needed to change 1 tire, but because of the incorrect size provided by southwest I will have to change all 4. I requested to talk to manager on Wednesday 7th Nov, but did not receive any call back till Friday 9th Nov. On Friday I called again and was told from the sales rep that they can not help me in any way. They also said that once the vehicle is sold they do not have any responsibility. They expect buyer to check the tire size before buying. There is a reason why we buy from dealers -"trust and assurance".
Desired Settlement: South west can resolve the issue by confirming that 225/60/16 is the correct/ acceptable tire size for 2006 Grand Vitara base. Tire size reference: http://www.discounttire.com/dtcs/assignHomeVehicle.do?rcz=75024&rc=TCCINT&year=2006&make=SUZUKI&selectedModel=GRAND+VITARA&code=009413
I received a letter regarding a complaint that was filed by Mr. ******** from a purchase he did at our dealership 10
months ago in January of 2012. My service advisor has spoken to Mr. ******** to explain that wear on tires is very
difficult to forecast. There are many variables such as terrain, speed, the manor that the vehicle is being driven,
and so forth. Being that we first hear about the complaint 10 months after the sale, it is very hard to track the
issue or even figure out how this happened. Our service records indicate that the vehicle passed state inspection
which includes a tire inspection as well. The vehicle was in proper condition according the state's requirements, as
well as a 121 point check that we do at the dealership as well.
We are willing to work with Mr. ******** to order new tires at our cost, in an effort to appease him for being a
prior customer of ours. However, the main concern the customer is having is are the tires that were on the vehicle
acceptable, and the answer is yes. 225/60/R16 is an acceptable size tire for the vehicle. I feel sincerely that we
tried to do the best we could to resolve this issue, and hope that Mr. ******** will continue to do business with us
in the future.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/26/2012||Problems with Product/Service | Complaint Details Unavailable|
|6/13/2012||Advertising/Sales Issues | Complaint Details Unavailable|