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A BBB Accredited Business since
BBB has determined that Southwest Mitsubishi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Southwest Mitsubishi include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P54649.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Charles W. Gilchrist, President & CEO/Owner Mr. Stephen Gilchrist, General Manager Mr. Jason Black, Comptroller Mr. Denny R. Ewing, Treasurer/Owner Mr. Chad Slayton, E-Commerce Director
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesSouthwest Autoplex, LLC
Industry TipsAutomobile sales
3001 Fort Worth Hwy
Hudson Oaks, TX 76087 (800) 515-9364 Directions
PO Box 234
Weatherford, TX 76086 (817) 596-8070 (817) 565-1100
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (800) 515-9364(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I bought a Chevy z71 from there 15 months ago and today I go to trade in the truck and find out when the dealer runs my vin number that the truck is not a real z71 and is not worth what I paid for it the dealer I bought it from falsely put z71 stickers on the truck and charged me like it was a real z71.
Desired Settlement: I would at least like everyone to know what this dealership does to people. They obviously do not care about costomer satisfaction. This kind of thing should not be allowed to happen to people now I'm either stuck with a false truck or I going to be upside down on a trade.
Mr. *******, recently filed a complaint with you (BBB) regarding a purchase
I told the salesman that I would try to make it in. He already knew that I was in the process of trading vehicles that is how I found out that the truck was not what it was supposed to be.. I honestly do not feel comfortable doing business with this company again. My opinion is that they should refund some of my money or my down payment. If this company did not make the truck appear to be a z71 the would have known that it wasant and should have been told to me