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A BBB Accredited Business since
BBB has determined that Southwest Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Southwest Ford, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
Business ManagementMr. Charles W. Gilchrist, CEO/Owner Mr. Jimmy Ogle, VP Service Operations Mr. Joe Cavalier, CFO Mr. Chad Slayton, IT Director
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
Industry TipsAutomobile sales
3000 Fort Worth Hwy
Hudson Oaks, TX 76087 (800) 547-3495 (817) 596-5700 Directions
PO Box 234
Weatherford, TX 76086
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Additional Phone Numbers
- (800) 547-3495(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I took my F150 to the dealership on the 18th of May for some warranty repairs. Engine light, driver window not rolling up all times and squeak when you are driving. The drivers mirror had to be replaced also. That was taken care of. I guess because we were paying for that. On the 30th of May I still had not heard anything so I called and they said that the truck was ready and they couldn't find anything wrong with it. No one could give me an answer as to how long it had been ready. My husband and I went down there to pick it up and no one could still tell us when it was ready. A man walks up behind me and says are you Mrs. xxxxxx I say yes I am. At this point he is behind me typing on his phone and never introduces himself. He walks away. My husband and I stand there for awhile and no one ever comes back. We decide to go pay. As we are walking out of the dealership he follows us out and still has not said who he is. I tell him I don't want to hear any excuses or anything else. It gets heated he tells me to calm down and my husband chimes in and says don't tell my wife to calm down and who are you? He then introduces himself as the owner. They tell us that the service guy that was handling my service has been let go for reasons like this. I guess the not following up with customers. Well that's not my problem whoever took over his accounts should have called and said your truck is ready. I shouldn't have had to call and find out. As I am pulling out of the dealership the squeak starts again which tells me they never drove the truck. So when I got home I called the Ford Headquarters and reported the dealership and come to find out my truck had been ready since the 22nd of May. So it had been setting there since the 22nd without a phone call saying it was ready and still hadn't been fixed. It was the 30th when I called and went and got it. The Ford Regional Manger called me today (6-5-12) and said that he had talked to the dealership and heard there side and has heard our side. As a consumer I have every right to be upset. Not much he can do about it. I am reporting this so that hopefully other consumers won't go through this same thing at this dealership. I have made them aware that I am filling a report against them.
Desired Settlement: Would like all of the emails and advertisement from this company stopped and an apologize.
Our Dealer Principal, ******* *********, contacted Mrs. ******* regarding her
service experience at ou.r Ford dealership on May 30, 2012. We extended an apology
concerning the overall service experience and lack of communication on her service
advisor's part and offered to have her bring the vehicle back in to see if we could
duplicate and repair the unresolved concern on her F-150. Mrs. *******
subsequently agreed to bring the vehicle and met with ourService Director, Ji:m.m.y
Ogle, on June 12, 2012. Our Shop Foreman and Mrs. ******* drove the vehicle
upon her arrival to have Mrs. ******* demonstrate the concern and could not
duplicate the squeaking noise. We kept the vehicle for 2 days to continue technician
diagnostic road tests to reproduce the concern and perform an oil change, tire
rotation., and a comprehensive multi-point inspection. We were still unable to
reproduce the noise the customer was described and therefore was unable to
perform repairs. However, we instructed her to bring it in whenever it starts again
and thanked her for her patience and understanding.
My truck is back in the shop. Suppose to talk to owner Friday June 29th.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/8/2011||Problems with Product/Service|