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PARK PLACE MOTORCARS FT WORTHAdditional Locations
Phone: (817) 263-3600 5601 BRYANT IRVIN RD, FORT WORTH, TX 76132
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for PARK PLACE MOTORCARS FT WORTH include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
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any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
AUTO DEALERS-NEW CARS
Industry TipsAutomobile sales
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I can't start up my car after purchased from the private party and made the called to Park Place Motorcars,according to them,I need a new smart key but I have to tow the car to the dealer to do that because of the Mercedes rule or policy...? On 09/06/2013,I called the tow company to towed my car to the dealer,after a few days I got a called from **** ****** told me that the new key was made but the key was not a problem,the problem is the EIS (electronic ignition switch)failure,to replaced the EIS will cost an other $900 dollars,I did approved for him to replaced it. After all,I came to the dealer to pick up my car and paid for the total of $1,360 ;On the way home my air conditioning was not working,it only blow air but not cold...at first I though something wrong with my air conditioning ,because nothing engaged with the EIS switch that the dealer replaced , but after I talked to the Mercedes expert technician he said that it sounds like the dealer have not properly programmed the EIS , I need to return the car to the dealer to have them check for fault codes in the climate control module and the front signal acquisition module and to recheck the programming of the EIS...When the technician goes into the EIS programing there are selections he must choose for the climate control. He needs to make sure that he has picked the correct selections for my car. It's pretty straightforward and should be the problem if the a/c worked fine prior to the switch replacement. On 09/21/2013, I brought the car back to the dealer, **** ****** (Service Advisor) told me they did nothing with the air conditioning because they only worked on the EIS...but after I told him about what the Mercedes expert technician told me...then he said ok. let them double check the programed...finally after waiting for almost 3 hours at the dealership he came out and said "your car is ok. now,it's done,you low on freon",I 'm kind of happy because I thought the problem have been solve...but no,when I got out,start my car up...the air conditioning still blowing hot air. After all of this,I'm get sick of their service. Mercedes Dealer here in Dallas/Fort Worth would be more professional though...otherwise they will loose their customer. By the way,just to make a key,I had to towed my car there to the dealer...? If I can provide proof of ownership they should order one for me,they also told me my old key will not work with the new EIS programed...that is a lie,my old key is still working fine. I'm very upset because I loose time and money and now my air conditioning still not working because they was created an addition damage,I never coming back to that dealer again and I want all of my money back including $100 for the tow truck. I will contact Mercedes Customer Care and complain next.Thank you.
Desired Settlement: They did not do a job right,and also lie to the customer. They need to refund all of the money involved to the deal.
This vehicle was registered on the 4th of Sept. 2013, and then towed to us on the 6th of the same month. The reason it was towed was because the key wouldn’t start the vehicle. We replaced the key, but it was not communicating with the EIS. We replaced the EIS and the vehicle started. The client took delivery of the vehicle.
8 days later, the client brings the vehicle back indicating that the A/C was inoperable. Standard operating procedure, we re-check our work and check the coding for the EIS and determine that the issue was unrelated to any prior repairs performed at our dealership. We did, however identify a code for “low refrigerant”. The client declined this work and chose to take the vehicle to an independent shop to have additional work performed.
After consulting with ******, we are not prepared to offer anything further at this time.
First at all,thanks for the respond.
To be honest,I know that most of the repairs dealer shop will not accept their fault if it was (unless we lucky to deal with the honest one).
The main reason I file this complaint,because I want people out there to knows,this dealer is not the honest one,so be careful to deal with.
Now,I like to respond to Mr. ****** ***** message.
I have three questions to you Mr. Director of Service Operations.
1-According to your documents support (first invoice) quoted from your technician.
The key was not the problem,the problem was the EIS,I did asked him if the old key still in operate,he told me "no,it's not because it's a new programmed now"that's a lie,cause my old key still working until now.
As a Service Director,if the first troubleshoot is wrong (not a key problem)would
you give your customers an option not to keep the new key to save their
money or to keep the new key and paid for $350 dollars ...instead of
giving your customers a wrong information so they have no other choice,just pay for the key?
2-As a Service Director for Mercedes dealer,please tell me,this quoted below is a true statement ?
the technician goes into the EIS programing there are selections he
must choose for the climate control. He needs to make sure that he has
picked the correct selections for your car. It's pretty straightforward
and should be the problem if the a/c worked fine prior to the switch
replacement.I think he screwed up the first time.
your message to BBB,you said that your technician identify a code for
"low refrigerant"and I declined this worked and chose to take the
vehicle to an independent shop to have additional work performed,this is
another lie,fact that your technician not even asked for re-charge more
freon or what ever the car needs to be done...so I thought it was fixed after he re-programmed,I
been waiting for 3 hours in your waiting room and would never said "no"
or care much about money wise if he asked,because I want to fixed
it,that's why I was in your shop,why do I have to bring to another
Shop...just don't make any sense in your message to BBB.
Again,if you are the one to see this"low refrigerant" Mr. Director,would you ask your customers to charge some more freon and this will cost an extra $200,300...of course your customers will be happy to pay for it to get it over with and will drive out your shop with the smiling face ...instead of let them drive home with the same problem.
Well,my respond to you is your communication is very bad in the shop,I think your guys should have to correct it before too late,I'm always an easy customer in the past but with your bad service,I'm not a happy customer.
General speaking, if you not completed your job,you would not get your full paid,at least your technician will learn something and perform his task better next time...though .Thanks
BBB's Final Determination: The parties could not provide sufficient information to support their positions nor were they were agreeable to make reasonable efforts toward resolving the issues of the dispute.
Problems with Product/Service
Read Complaint Details
Complaint: On July 5, 2012 I paid Park Place Motors $1,178.71 cash for Diagnostic test of $99 plus labor and repair of air conditioning. About 22-32 days later my air conditioner in my vechice stop blowing cold air again. I contacted the service center and left a voicemail. My call was not returned for another week or so. I contacted them again and told them I was having the same issue. I took it back to them around September 5, 2012. I received a call from the service agent (***)around September 13, and was informed that I had a leak in 2 hoses that were connected to the air conditioning and the repair charges would be an additional $1,098.76. I informed him that I already knew it had a leak and told them so because I had already had it tested prior to bringing. I asked him why was it not tested for leaks on the initial repair quoted and he stated he would get with mechanic and contact me back with mechanic on a conference call. I received a call from the Service Dircetor **** **** and he told me that it is supposed to be tested for leaks and that it was. I asked him to get with mechanic pull the check list because a leak test was not performed and it is wrong to charge additional repair fees for a mistake they made. **** stated he would check to see and check price of hose and discount the charges and call me on Monday September 17, 2012 for repair cost before repair is done but will work with changing the price based on what happened. On September 20, 2012 I received a voicemail from (***) stating repairs had been done and the charges were $1,098.76. I called both *** and **** and left a voicemail to contact me. In the voicemail I informed them I was contacting the BBB and the CEO ******* *********. This was not integrity. They were dishonest. They did not do the right thing the first time. They have charged me for labor twice. I don't mind paying for the parts but this should have been tested and repaired the first time.
Desired Settlement: My desired settlement is to split the cost of the repair in 1/2 with no labor cost.
Spoke with husband and wife today and they said they were going to go in to the bbb and remove it. She actually filed the complaint before we had the meeting and handled her a/c concern. Both husband and wife are very happy with outcome.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved