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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Moritz Kia Ft. Worth meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Moritz Kia Ft. Worth include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P47842.
Type of Entity
Business ManagementMr. Matt Ducote, General Manager
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS AND SERVICE
Alternate Business NamesFt Worth Auto Mart Kia Subaru Moritz Import Motors GP LLC Moritz Imports LTD
Industry TipsAutomobile sales
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I was attempting to purchase an Optima Hybrid at the dealership yesterday when the staff decided to play games. When we finally agreed on a price, I asked the salesman if it included all of the warranties and certifications as it was a pre-owned model. He said yes, I then agreed and signed the paper. While in the line at finance the salesman comes up and says, I had to let you know that to get to the price, the manager had to drop the certification as it cost $500 to get to the price, "is that ok". I obviously replies NO and told them that is no way to sell a car by trying to deceive me and that I was done at this point. And walked out the door. ThePre-owned manager met me as I was driving off in the parking lot and tried to explain. I said I know all I need to as this point, that this is how your dealership operates by playing games and deception.
Desired Settlement: The need to honor the agreed price and what I was told by the sales person. Actually they need to make a better deal now since they almost deceived me out of a 40000 mile warranty, that could have been quite expensive come repair time in the future on the hybrid system.
Business Response: We contacted the customer and set up a time for him to come back in. We apologized for the experience he had and offered to make it right. He accepted our offer and bought the car. This is not the type of experience we want our customers to have and we feel we made every effort to make it right. The customer is happy and the issue is resolved.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: Filled out all paper work for a car loan. Was given the car to take home. was called the next day and told and I quote(you are approved come back in and sign and were done). After all documents were signed then they pulled out a list of document we needed to go around and pick up to deliver to them. we also had a letter from Capital 1 stating we were preapproved up to 30000.00
Desired Settlement: This business to stop lying to get u in to get a commition
Business Response: We have attempted to resolve this complaint by contacting the customer. We spoke to **** and she stated that her husband, ******* made the complaint and we would need to speak with him. We he got on the phone he hung up when we asked him how we can resolve his complaint. According to the finance manager that completed the paperwork, ******* got extremely agitated when we asked him to provide proof of income. He was also upset that we did not use his pre-approval from Capital One Finance. We attempted to explain that the pre-approval from Capital One would have been at a higher payment and we secured a better loan for the payment they requested. **** said that she would be happy to provide the documents the bank requires as a condition of the approval. We never lied to the customer, we do not share personal loan information with the salesman and he was not aware that the customer needed additional documentation. Normally, this is not an issue and we tried to explain to the customer that this could be faxed or emailed. Please close this complaint as resolved or remove it completely from our record.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I purchased a 2007 Chevrolet suburban LTZ from MORITZ KIA on February 28,2012. Upon inspection of the vehicle I noticed several imperfections and decided not to make the purchase. The sales man ****** ****** let me know that any thing wrong with the suv was "bargaining tools" and that for the price MORITZ KIA make any and all repairs as long as it was agreed in te contract. I offered to take 1000$ off the purchase price and I would waive the repairs. After several back and forth conversations between the sales man and his superior it was agreed that I would get all repairs done. Repairs include a new left front head lamp assembly, a repair to the windshield from a rock chip, a navigation DVD, and most importantly a repair to a 14" key mark scratch to the back left courter panel of the truck. The scratch is deep with body mark indentations . It is not a simple scratch that can be buffed out. The scratch was the deciding factor in buying or not buying the suburban. I was told that the scratch and repair guy would be able to fix the scratch. Upon further inspection of the suburban I can see where the scratch has already attempted to be fixed. In fact over 50% of variouse panels and surface areas have been "touched up" with some kind of paint that is going to cost me 1200$ to resurface and refinish. Finally I agree and the contract is written. In the contract it is stated and agreed that the scratch is going to be be fixed along with the other services. One point I would like to make is that during the contract signing a extended warranty in the sum of over $ 2500 was added to the contract without asking my permission or even giving me the option to accept or decline. To me that is very shady practice. I didn't want to take delivery of the suburban until all repairs were made. The sales man ****** insisted that I should take the suburban because parts have to be ordered and they didn't want the suv taking up place. After a few days I attempted to make contact with the sales man with no luck. I was very pleased to get a responce from the used manager ****. He was prompt and curdiuos about getting my repairs done and how they would do everything to accommodate me with a loaner car and curb side service from the sales man picking me up and dropping me off. I make the appointment and show up to meet with jazz the manager. After seeing my scratch he assured me that it would be fixed and that his scratch and repair guy was the best at fixing this kind of thing. I tried to tell him that the repair guy had already done his best and it could not be repaired with touch up paint. His responce was " please let me try". And so I did.. I meet up a few days later with the paint and repair guy "***** ". I told him about my suburban and asked if he remembered working on it. He stated that he did. Then I pulled up in the suburban and he immidiatly recalled attempting to fix it.. In good faith ***** attempted for over 20 min to buff and repair the scratch wich in his professional opinion "could not be repaired without paintwork ." I returned to the front office to talk with **** about what had happened. That's when the friendliness stopped and I did not feel like a welcomed customer. **** calls the sales man ****** into the office, followed by ***** for a private meeting about my scratch. About 15 min go by before ***** comes out saying they were going to repaint the scratch area followed by ****** who also says the same. **** the manager comes to me and says he is waiting for an estimate and an authorization to make the repair. No other words were spoken to me by him and I felt uncomfortable but relieved that I would be taken care of. I was told I would be taken care of and I have not been contacted ,or had a single call returned to me since then. I have called numerouse amounts of times and either get transferred around or I get sent to a voicemail that nobody checks. Finally after over 3 weeks I go and get my own estimate to make the repairs. The repairs total about $ 698 for MORITZ KIA and an additional 1200 for me out of pocket to refinish everything there scratch and repair guy did to the suburban. I have given MORITZ KIA more then the fair amount of time to respond to and make the repairs. It is unfair for a consumer to be lied to and taken advantage of by a large company when they find out what they signed in contract to repair is more then they originally axpected to have to pay for. It is not my fault nor should I have to drive around in a 32000$ suv with a scratch , or to have to pay for such repairs. I have had the Suv for almost one month and am having nothing but problems with it. The driver door lock is not operating ,the power folding mirrors option stopped working on the passenger side, my rear brakes are squiling and the transmission has started slipping..I understand that it is a used suv but there should be some kind of inspection done on these vehicles before putting on the sales floor. AFTER ONE MONTH I HAVE NOT RECIEVED ANYTHING I WAS PROMISSED IN CONTRACT AND HAVE NOT HAD ONE CALL ANSWERED OR RETURNED. I brought the estimate in person to MORITZ KIA and presented it to the sales man ******. I was very unhappy and upset that I had not RECIEVED a call or returned a call.******s excuse was he did not have the pass code to his voicemail and it was the receptionist fault for not taking a paper message.I had already called weeks befor to say I had purchased the navigation DVD on my own but it was new and a surprise to ******. People need to check there voicemail and things like this could be avoided. He gave me his personal number to contact him and I stated that if I did not here back in 24 hours I would be forced to take legal action by making this BBB formal complaint. As expected I did not receive a call and here is my complaint. If I did not make this complaint then I would be just another customer they hoped would go away. I would expect this behavior from a small tote the note dealer, but not from a place with a prestigious name like MORITZ.These business practices are unethical and I pray this matter gets resolved
Desired Settlement: I want my suburban fixed at the body shop I made the estimate from. I know that the cost is reasonable and is a competitive rate and should not far off from any other respectable body shop. I am responsible for the additional $1200 in paint work and would like all repairs made at the same time to keep me from being without a vehicle for any longer then I absolutely have to.i will not accept any offer to take it to any body shop they choose due to te fact that I know I will be happy and satisfied where I RECIEVED the estimate. I want my headlight installed and my windshield repaired all with in a reasonable amount of time and without me having to Make numerouse trips to the dealership, like I have already done.I will not hold MORITZ responsible for the navigation DVD that I already paid for.i feel like asking for reimbursement is too much ,even though it was contracted I would receive it. I also would like to be formally apologized to and treated like I am still a customer worth talking to. It has been my understanding in business that a relationship does not stop once a customers money has been exchanged, that is where the relationship starts.. MORITZ KIA and all there business employees should be aware of that. I would like to be contacted by an employee of MORITZ KIA who has the authority to rectify this matter and not the employees **** or ****** that I have not had a pleasant experience with. After everything is completed I will post a comment on this website as to how I was taken care of from this moment on. It is entirely up to MORITZ KIA wheather or not the comment will be a positive one. Thank you
I have contacted the customer and have scheduled an appointment with him for 3/28/12 to resolve this complaint. I will update this response as soon as the customer is completely satisfied. Please keep this complaint open until then.
**** ******* General Manager, Moritz Kia Ft. Worth
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/6/2011||Problems with Product/Service|