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BBB Accredited Business since

LYNN SMITH CHEVROLET LLP

Additional Locations

Phone: (817) 295-1102 Fax: (817) 295-0814 View Additional Phone Numbers 925 N BURLESON BLVD, BURLESON, TX 76028 http://www.lynnsmithchevy.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that LYNN SMITH CHEVROLET LLP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for LYNN SMITH CHEVROLET LLP include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LYNN SMITH CHEVROLET LLP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1992 Business started: 12/04/1991 Business started locally: 12/04/1991 Business incorporated: 12/07/1998 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162

Texas Department of Transportation
125 East 11th Street, Austin TX 78701
http://www.txdot.gov/
Phone Number: (800) 558-9368

Type of Entity

Limited Liability Partnership (LLP)

Contact Information
Principal: Mr. John Woollis
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS COLLISION REPAIR RECREATIONAL VEHICLES-DEALERS

Alternate Business Names
LYNN SMITH CHEVROLET-GEO INC LYNN SMITH COLLISION CENTER LYNN SMITH RV Lynn Smith RV Sales
Industry Tips
Automobile sales

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 458-3198(Phone)
  • (800) 746-6411(Phone)
  • (817) 615-4888(Phone)
  • (817) 632-7307(Phone)
  • (866) 540-5399(Phone)
  • (817) 295-1411 (Fax)
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Complaint Detail(s)

6/23/2014 Problems with Product/Service
10/16/2013 Problems with Product/Service
2/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In 2010 I purchased a 2010 Tahoe from sales person ***** ****** In July of 2012 the vehicle began having problems with burning too much oil. I brought it in for service and was told it probably had just not been completely full of oil from the last oil change, even though my last oil change was performed by then. October of 2012 the vehicle again was showing to be completely out of oil after only 3500 miles since the last oil change. I brought it in again for service and was told they didn't know of any reason why it would be using so much oil, no signs of leaks, so they wanted me to do an oil consumption test which would require me to drive the vehicle 3000 more miles, bringing it in every 1000 miles to check the level. At this time I inquired on the status of my warranty with the service department and was told since it was at 80k miles it was out of warranty. I was also at a point where all 4 tires were separating due to normal wear but it would cost $1000 to put new tires on so I could get through the 3k miles of this test before they could begin to tell me what was wrong, how much the repair would be. I discussed this with another mechanic and he questioned the status of my warranty because what I was potentially looking at for repair was going to be quite expensive. I called the main phone # for **** ***** and asked to check the status of my warranty. I provided my VIN # and mileage and was told the vehicle was outside of the warranty. I came into the dealership that weekend and spoke to ***** ***** again about possibly trading in the vehicle. I explained the problems and my concern about paying for new tires and having to turn around and pay for costly repair since it's out of warranty and he pointed out that with their certified pre-owned program, if I purchased a vehicle now it would have 100k warranty rather than just the 60k that the certified pre-owned offered at the time I purchased the 2010 that I had. Based on that information , I traded in my 2010 Tahoe for a 2009. 3 months later, the 2009 Tahoe has the EXACT same issue....after 4000 miles the check engine light comes on and the dip stick shows no oil. I began researching online and found that this is a commonly reported issue with this motor. I called and spoke with ***** ? the service General Manager about my frustration and concern and explained what I was seeing online and asked him if this was a common occurrence that he was aware of and he said yes, it was, it was a known problem with that motor but they should be able to fix it. I mentioned my frustration that on my previous vehicle when I questioned them about the issue they didn't tell me that it was a common issue. Even out of warranty I believe that GM strives to provide good customer service and they would have taken care of the issue or at least helped with the cost if it was a known/common issue. At that point ***** asked me about the VIN/mileage of the vehicle that I had previously traded in...he then verified that this vehicle was actually still covered under GM's powertrain warranty and the repairs for this problem would have been covered by that warranty. I contacted **** ***** personally to vent my frustration that 3 separate people with in his dealership gave me inaccurate information regarding the status of my warranty. I was also very upset that the sales person specifically told me that the new policy on GM certified pre-owned was not 100k miles, unlike the policy they had at the time that I purchased the prior vehicle. At any point had any one of these 3 people told me that the warranty was still in effect, I never would have traded in that vehicle.....and in turn extended my debt. After explaining my frustration to Mr. **** *****, his exact words were "well I don't know what you want me to do about it" I made no request for money, or a new car, or even a free oil change. I simply was hoping that he would have some concern over the incorrect information that was provided by his employees. I'm willing to accept this as human error on the part of the service person and the other administrative person that I spoke with initially to check on the status of the warranty....but I am furious that the sales person, ***** ***** out right lied to me, which ensured that he was able to make a sale.

Desired Settlement: My preference would be to return this Tahoe to them, receive my $2,000 down payment back that I paid to them and be able to wash my hands of any GM product since they are the closest dealership to where I live at the moment.

Business Response:

First of all Lynn Smith Chevrolet does apologize for any miscommunication regarding the warranty of the 2010 Tahoe to ******* ********. All GM vehicles come with a five year, 100,000 mile drive train warranty and a three year-36,000 mile bumper to bumper warranty when purchased new. All GM Certified vehicles come with a 12 month or 12,000 miles warranty that also includes a 24 month or 30,000 mile maintenance program.  I have spoken with all personel involved here at the dealership to make sure  everyone has a clear understanding of the warranty's from GM, and they have assured us that they do and have always followed GM's guide lines and procedures where claims are involved. I understand that ******* ******** did come into our service department and has started an oil consumption test, which is the procedure required by GM.  This procedure is covered by the warranty,  the vehicle needs to be returned to the dealership every 1000 miles to check the oil level. Lynn Smith Chevrolet  will try to address any concerns  with the consumption or any other issues with the vehicle that are covered with no expense to her.  Lynn Smith Chevrolet no longer has possession of the 2010 Tahoe that ******* ******** traded in.  Any questions or concerns please call me at ###-###-####, and I would be glad to help in any way possible.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/23/2011 Problems with Product/Service
1