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This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Klement Chrysler Dodge Jeep, LP include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P12061.
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Robert Bishop, General Manager Mr. Karl Klement, President/Owner
AUTO DEALERS-NEW CARS
Alternate Business NamesKlement Chrysler-Dodge-Jeep, LP
Industry TipsAutomobile sales
THIS LOCATION IS NOT BBB ACCREDITED
500 N Highway 287
Decatur, TX 76234 (940) 627-6700 (800) 723-7227 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 995
Decatur, TX 76234
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Additional Phone Numbers
- (800) 723-7227(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|2/5/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased an used vehicle from Klement Chrysler, Dodge, Jeep, Ram on June 14 2012 the salesmen stated multiple time the trunk has been gone through and there are no issues with the truck. I asked to see the inspection report and ask if the oil has been changed they side it did not need it because it was within the 5000miles from last oil change. Changeing the oil could have indicated a problem with the truck if it had been done. On June 20, 2012 the truck began running very poorly only after driving the truck less than 300 miles sence purchase. I took the truck back to the dealer and they found that it is in need of a new engine that will cost "$13,500" and that I an reponsible for the bill.
Desired Settlement: Sence this truck has only been driven 300mile by me and I feel I had an unfair representation of the truck upon purchase. I feel the repair should be covered by the dealer. It is only good buiseness to cover the repair after just a short period.
First we would like to thank the BBB for the opportunity to respond to the above complaint and for the understanding, as you stated “there are two sides to every dispute”.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.