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A BBB Accredited Business since
BBB has determined that James Wood Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for James Wood Motors Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
Business ManagementMr. James F Wood , Owner Mr. Cecil H LeMond, Sales Manager Mr. Carey Williams, Executive Manager
Auto Dealers - New Cars
South Plains Acceptance Corporation filed Chapter 11 bankruptcyon 10/09/2002, Case # 02-51232.formerly known as QUALITY CAR CO.
Industry TipsAutomobile sales
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2111 S Highway 287
Decatur, TX 76234 (888) 833-7230 (940) 627-2177 Directions
PO Box 479
Decatur, TX 76234
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Additional Phone Numbers
- (888) 833-7230(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased a 2009 Chevrolet Avalanche from ******** ****** at James Wood Motors. I live approx an hour and half from Decatur and worked with ******** thru the phone /emails / text. The pictures on the web looked great, very clean truck. So when we spoke I specifically discussed with ********- Myself- the truck looks nice and very clean, your car fax says no accidents and one owner... ********- Yes, it's very clean and excellent condition only one owner, very we'll taken care of. I was running late and have multiple texts and emails and ph calls that Saturday, what can you be here, we're closing you need to hurry. I get there and she hands me the keys and says you take for test drive. I took for test drive, it was getting late in the day and I did not notice any problems. It was cloudy and rainy for week plus and on a nice sunny day I'm walking to the truck and the rear right quarter panel is a different color. It is white, and the truck color is a summit white. There are paint marks on the plastic trim of the truck. I texted ******** instantly and said, hey you said this truck was in excellent condition, never wrecked and the qtr panel is the wrong color. She said she never knew and she would call me first thing in the morning. Never heard from her, sent her email. No response.
Desired Settlement: I would like for James Wood to pay for the new paint job to match the color of the truck.
James Wood Motors contacted Mr. ******** and made arrangements to pick up and deliver his truck to the dealership for further inspection. Upon further inspection Mr. ********'s complaint had merit and we understood his concern. Although the history on this vehicle showed no prior accidents there was obviously some paint work done on one of the quarter panels. Not only had paint work been done it had been done poorly and had not been noticed during our inspection. To resolve this issue to Mr. ********'s satisfaction we are in the process of repainting the quarter panel in our GM certified body shop. Once the work is complete we will make sure that Mr. ******** is completely satisfied with the work and return his truck to him at no expense.
Better Business Bureau: