BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Frank Kent Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Frank Kent Cadillac include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
Business ManagementMr. Will Churchill, Co-Owner Ms. Corrie Watson, Co-Owner
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
Alternate Business NamesFrank Kent Motors Co
Industry TipsAutomobile sales
3500 West Loop 820 South
Fort Worth, TX 76116 (817) 529-6500 (817) 696-4000 (817) 989-4400 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (817) 529-6500(Phone)
- (817) 696-4000(Phone)
- (866) 614-4685(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|2/25/2014||Problems with Product/Service | Complaint Details Unavailable|
|7/5/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: My car started by shutting off on me while I was driving but came back on by itself while I was driving and then one time in that 1st day that it shut completely off on me and I had to restart my car. And it did that the whole way home from Oklahoma on July 2nd. I took it in the shop on July 3rd and they said the battery cables were not connected right and tried charging me $122 to put them on correctly until I complained then they charge me $57 instead. Then 1-2 wks later I had to bring it back bcuz it kept shutting off on me again. Then the 3rd time it wouldn't start at all when I was leaving a store. The key even got stuck in the ignition and it wouldn't start after being jump started. Then they told me it needed a new battery and new cables so they tried charging me over $500 for that until I complained and then they lowered it dwn to $428 out of pocket money. Then my battery light kept coming on saying "service battery charging system" and the tire charging system light kept coming on also. And then a "battery active" light came on and then my AC would shut off. And then this last wk, my car wouldn't start again on a Wed and then the following Sunday. The lights and radio and stuff would come on but my car wouldn't start. Had to be towed twice to the dealership. And then the service guy I have been working with ***** ***** has kept telling me there is nothing wrong w/my car the last 3-4 times that I have taken it to the shop. It has been in the shop 7 times since July 3rd and today is September 4, 2012. And they keep telling me they have tested my starter and alternator but it's never shown on the receipts that they have tested for those to be the problem.
Desired Settlement: I would like a refund of my money for the repairs that that have already done that didn't take care fo the problem because I do not believe it was originally my battery and cables that were bad. I believe it is either my starter or an electrical problem with my car or possibly some recalls that i found online for the model and year of my car. I would like for them to thoroughly check everything on my car and make the correct repairs that need to be done. And I do not like the attitude that I have gotten from the service man that I have been dealing with by the name of ***** *****. He has been no help in this matter. And if my car cannot be repaired for some reason, I would like a replacement for the same price I paid for this car.
MESSAGE FROM BUSINESS:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/21/2011||Problems with Product/Service|
|3/29/2011||Problems with Product/Service|