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BBB Accredited Business since

Classic Chevrolet, Buick, GMC, LTD.

Phone: (800) 299-3700 Fax: (817) 578-2234 View Additional Phone Numbers 1909 E Highway 377, Granbury, TX 76049 http://www.classicgranbury.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Classic Chevrolet, Buick, GMC, LTD. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Classic Chevrolet, Buick, GMC, LTD. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Classic Chevrolet, Buick, GMC, LTD.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1987 Business started: 01/01/1960 in TX Business started locally: 01/01/1960 Business incorporated 01/02/2005 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://www.txdmv.gov
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P4080.

Type of Entity

Corporation

Business Management
Mr. Danny Hill, Owner
Contact Information
Customer Contact: Mr. Danny Hill, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Detailing Auto Diagnostic Service Auto Inspection Stations Auto Manufacturers & Distributors Auto Parts & Supplies - New Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Wholesale & Manufacturers Auto Renting & Leasing Auto Service - Window Tinting Auto Services Auto Warranty Plans Auto Warranty Processing Service Financing Internet Shopping Lubricating Service - Automotive Transmissions - Automobile Tire Dealers Wheel Alignment, Frame & Axle Service - Auto Auto Appraisers Auto Repair & Service Auto Accessories Auto Air Conditioning Auto Air Conditioning Equipment Auto Body Repair & Painting Auto Customizing

Alternate Business Names
Classic Chevrolet Buick GMC Inc.
Industry Tips
**** Fair Debt Collection Automobile sales automotive engine repair Internet Sales

Additional Locations

  • 1909 E Highway 377

    Granbury, TX 76049 (817) 279-8700 (800) 299-3700

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I found a GMC pickup that I was interested in buying on the web site Autotrader, so I emailed and called the business a few times to get more info about the truck. On one of the final calls I specifically asked ****** *. if there was anything wrong with the truck and if everything worked. He then stuttered and hesitated and told me that the 4WD worked. After getting the truck shipped home, on the way home from the unloading site, there was a whining sound coming from the right front corner of the truck. After taking the truck to a dealer for inspection, it was found that the right front wheel hub had to be replaced and that there was a hole in the transfer case and no fluid in it. There were markings and arrows pointing to the hole, which had been patched somehow. This also had to be completely replaced. Total cost of repairs was $3646.

Desired Settlement: To be completely reimbursed for these repairs.

BBB Response:

To whom it may concern:

We received an inquiry on Oct. 3rd from Mr. ******** regarding a 2003 GMC Sierra 2500 4X4 with 102151 miles that we recently traded for. When we traded for the truck I test drove it and engaged the 4 wheel drive system to be sure it worked properly. It engaged and and disengaged without an issue and the truck was offered for wholesale in as-is condition. Because of the year model and mileage we would be unable to find a lender to finance it so, ( like all of the other wholesale type vehicles that we trade for and sell), there is no warranty promised or assumed.

We agreed to a sale price and transportation to ND was arranged. The truck was delivered on or about Oct. 18th. Nearly eight weeks later I received a call from Mr. ******** asking us to pay for repairs to the vehicle. The buyers order was stamped with an “ as-is “ disclaimer next to the sale price which the customer signed, and was also signed at the bottom of the form by Mr. ********.

I don’t mean to sound unsympathetic to Mr. ********’s situation, but I also do not know how the truck was used or driven between the time of delivery and the time of the stated need of repair. That being said, I do not believe we should be responsible for any part of the repair bill.

 

Consumer Response: There is no way this vehicle was at a wholesale price. It was close to retail with a $1K reduced price accepted. This dealers story is getting bigger all the time. They should not state conditions of a vehicle without checking them out. Again, working condition does not describe the transfer case on this truck with a patched hole in it and no fluid. They also could not decide if all their vehicles go thru the service dept or. not. I was told both stories. Also, if they would have even test drove this truck on the street, they should have noticed the whine coming from the front wheel hub. Everyone should be wary of buying or doing business with this dealership, they have no clue what they are doing.








Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Classic Chevrolet, Buick, GMC, LTD.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)