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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Autobahn Motorcar Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Autobahn Motorcar Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
Business ManagementMr. Randy Laroche, General Manager
AUTO DEALERS-NEW CARS
Alternate Business NamesAutobahn BMW Autobahn Jaguar Autobahn Motorcars Land Rover Fort Worth Autobahn Porsche Autobahn Volkswagon Autobahn Volvo Land Rover of Fort Worth Land Rover of Fort Worth
Industry TipsAutomobile sales
3000 White Settlement Rd
Fort Worth, TX 76107 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (817) 429-7600(Phone)
- (817) 335-5223 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/28/2014||Problems with Product/Service|
|3/10/2014||Problems with Product/Service|
|3/1/2014||Problems with Product/Service|
|8/2/2013||Problems with Product/Service|
|6/7/2013||Problems with Product/Service|
|3/29/2013||Problems with Product/Service|
|3/25/2013||Problems with Product/Service|
|3/14/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased my 2002 BMW 525 at Autobahn Motorcars in September 2010 and have had it serviced there for all services including oil changes. I dropped my car off at the end of May 2012 to have the Transmission looked at since I was getting a "trans malfunction" indicator and the car would only go into third gear (auto) after receiving a call back a couple of days later I was told I needed a new transmission module that controls the electronic transmission along with several other repairs including an oil pan gasket and power steering hose replacements. Total to repair was $3030.45 I authorized the repair and was unable to pick the car up for 6 months due to a loss in funding with my software business. I picked the car up on December 29th with all the repairs completed. After a day of driving the car the "service engine soon" light came on again so i called them and the asked me to bring it back to "recheck" they replaced a vacuum valve and one other thing and said I was good to go...(they in housed this repair) well on my way home from work that Monday my car was overheating so i called them again to set an appt to bring it back it for another recheck. brought it back to them on that Thursday night after my car was overheating again and they kept it for 2 days and then told me on Saturday that it need an Expansion tank and the repair would be another $550 approx. Obviously I was upset and spoke to several "managers" and then spoke to ****** ********** the "service director" He said he would take care of the repair for me and I would be good to go later that Saturday afternoon. So I had a friend drive me to the dealership to pick my car believing it would finally be roadworthy. a few hours later the "service engine soon" light came on again much to my dismay. So I called them back immediately and expressed my frustration.... they seemed apathetic... I took it in again yesterday (1.8) and they told me I "probably" needed a new "torque converter" but they really were not sure.... I feel like they just wanted more money from me after the initial $3k and they didnt know what they were doing... the return phone calls were sporadic and a complete lack of empathy and concern was expressed .. at this point I felt like they just wanted me to go away... I called the Director again and he just said my car was old and had a lot of miles on it.... Although I had bought it there 2 years before.....
Desired Settlement: I want my car fixed and in good working order ....after all that why i took it to them to fix and paid $3k on their recomendations to get it there....
****** ******** **** ******* *** **** ***** ** *****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I brought it in for repairs on my transmission....(trans malfunction) common in BMW's
Autobahn BMW Service DID NOT complete the necessary repairs....
On thier recommendation I agreed to spend $3000 to fix the problem.......IT IS NOT FIXED
My transmission was to be fixed.......IT WAS NOT.......
They stated "we THINK it needs a torque converter" but we are not sure....
They charged me $3030.45 to repair my car and it is not repaired.....
The "service engine soon" light came on literally hours after driving it home.....
Completely unacceptable .....
|10/19/2012||Problems with Product/Service|
|9/11/2012||Problems with Product/Service|
Read Complaint Details
Complaint: We bought a 2006 ML500 from your Autobahn BMW’s used department back in 2010 and purchased the Platinum extended warranty at the same time from Autobahn as well. This vehicle was purchased with a clear Carfax report showing no accidents or problems and has had no accidents or problems since. Vehicle in Question: 2006 ML500 VIN: ******** Warranty Policy # ******** Platinum A few days ago, we brought in our ML500 to Park Cities Grapevine to check on a warning light regarding ESP. They diagnosed the problem and have given us the attached estimate. I spoke with **** ******* Park Place Grapevine Assistant Service Manager, about this problem and he said it is very common, so much so they keep the parts for this issue in stock. He says there is no sign of a break in or a prior crash with the vehicle and that this problem should be covered under warranty. A warranty agent visited Park Cities one time while ***** was not in office, made his investigation and left. ***** has asked for details and pictures of the visit and has received nothing but an explanation that this part could only be damaged by a crash or break-in and although normally this would be covered with the Platinum, they are refusing warranty claiming we damaged the vehicle. Normally, a warranty agent would take pictures, but apparently this agent did not do so. ***** says there is no evidence of misuse and has asked for a second agent to come out so they go over this claim further. They have refused to send over an agent or discuss this further. If this is a failure that is not covered under our Platinum Warranty, then that is one issue. But if this is a repair that falls within the parameters for our Platinum coverage, is a common problem according to a seasoned Mercedes mechanic and with the vehicle showing no signs of misuse by us or the Carfax, this repair should be covered under warranty.
Desired Settlement: Repair covered under warranty.
I have spoken to the extended warranty company and they are going to contact Mr. ***** and reimburse him for the repair. If you have any further questions please feel free to contact me.
****** ********** ******* ******** ******** ******** ***** ************