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BBB Accredited Business since

Autobahn Motorcar Group

Phone: (817) 336-0885 Fax: (817) 390-3332 View Additional Phone Numbers 3000 White Settlement Rd, Fort Worth, TX 76107

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Autobahn Motorcar Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Autobahn Motorcar Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Autobahn Motorcar Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: July 01, 1980 Business started: 12/01/1981 in 0 Business started locally: 12/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162

Business Management
Mr. Randy Laroche, General Manager
Contact Information
Principal: Mr. Randy Laroche, General Manager
Business Category

AUTO DEALERS-NEW CARS

Alternate Business Names
Autobahn BMW Autobahn Jaguar Autobahn Motorcars Land Rover Fort Worth Autobahn Porsche Autobahn Volkswagon Autobahn Volvo Land Rover of Fort Worth Land Rover of Fort Worth
Industry Tips
Automobile sales

Additional Locations

  • 3000 White Settlement Rd

    Fort Worth, TX 76107

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (817) 429-7600(Phone)
  • (817) 335-5223 (Fax)
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Complaint Detail(s)

5/4/2014 Delivery Issues
4/28/2014 Problems with Product/Service
3/10/2014 Problems with Product/Service
3/1/2014 Problems with Product/Service
8/2/2013 Problems with Product/Service
6/7/2013 Problems with Product/Service
3/29/2013 Problems with Product/Service
3/25/2013 Problems with Product/Service
3/14/2013 Problems with Product/Service
2/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased my 2002 BMW 525 at Autobahn Motorcars in September 2010 and have had it serviced there for all services including oil changes. I dropped my car off at the end of May 2012 to have the Transmission looked at since I was getting a "trans malfunction" indicator and the car would only go into third gear (auto) after receiving a call back a couple of days later I was told I needed a new transmission module that controls the electronic transmission along with several other repairs including an oil pan gasket and power steering hose replacements. Total to repair was $3030.45 I authorized the repair and was unable to pick the car up for 6 months due to a loss in funding with my software business. I picked the car up on December 29th with all the repairs completed. After a day of driving the car the "service engine soon" light came on again so i called them and the asked me to bring it back to "recheck" they replaced a vacuum valve and one other thing and said I was good to go...(they in housed this repair) well on my way home from work that Monday my car was overheating so i called them again to set an appt to bring it back it for another recheck. brought it back to them on that Thursday night after my car was overheating again and they kept it for 2 days and then told me on Saturday that it need an Expansion tank and the repair would be another $550 approx. Obviously I was upset and spoke to several "managers" and then spoke to ****** ********** the "service director" He said he would take care of the repair for me and I would be good to go later that Saturday afternoon. So I had a friend drive me to the dealership to pick my car believing it would finally be roadworthy. a few hours later the "service engine soon" light came on again much to my dismay. So I called them back immediately and expressed my frustration.... they seemed apathetic... I took it in again yesterday (1.8) and they told me I "probably" needed a new "torque converter" but they really were not sure.... I feel like they just wanted more money from me after the initial $3k and they didnt know what they were doing... the return phone calls were sporadic and a complete lack of empathy and concern was expressed .. at this point I felt like they just wanted me to go away... I called the Director again and he just said my car was old and had a lot of miles on it.... Although I had bought it there 2 years before.....

Desired Settlement: I want my car fixed and in good working order ....after all that why i took it to them to fix and paid $3k on their recomendations to get it there....

BBB Response:

  BBB Ft. Worth Texas
1300 Summit Avenue, Suite 101
Fort Worth, TX 76102
Phone: (817)332-7585 | Fax: (817)882-0566
info@fwbbb.org

 

 

01/23/2013
 
 
 

****** ******** **** ******* *** **** ***** ** *****
The consumer brought his vehicle in because it was stuck in third gear. We put a transmission control module in the vehicle which corrected the problem. Six months later he came to get his car. When the consumer left the check engine light came on. He brought it back; we repaired a vacuum leak at no charge. The consumer came back two days later with the car overheating. We performed a goodwill repair. Consumer left. Now the vehicle is showing a transmission fault. Vehicle needs a torq converter. This is a new issue. The original complaint has been corrected. Now it is a different repair that is needed. We are willing to make repairs but there will be a charge.
** *** *******

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I brought it in for repairs on my transmission....(trans malfunction) common in BMW's

Autobahn BMW Service DID NOT complete the necessary repairs....

On thier recommendation I agreed to spend $3000 to fix the problem.......IT IS NOT FIXED

My transmission was to be fixed.......IT WAS NOT.......

They stated "we THINK it needs a torque converter" but we are not sure....

They charged me $3030.45 to repair my car and it is not repaired.....

The "service engine soon" light came on literally hours after driving it home.....

Completely unacceptable .....

 

Regards,

****** ********

 

 

10/19/2012 Problems with Product/Service
9/11/2012 Problems with Product/Service
7/13/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We bought a 2006 ML500 from your Autobahn BMW’s used department back in 2010 and purchased the Platinum extended warranty at the same time from Autobahn as well. This vehicle was purchased with a clear Carfax report showing no accidents or problems and has had no accidents or problems since. Vehicle in Question: 2006 ML500 VIN: ******** Warranty Policy # ******** Platinum A few days ago, we brought in our ML500 to Park Cities Grapevine to check on a warning light regarding ESP. They diagnosed the problem and have given us the attached estimate. I spoke with **** ******* Park Place Grapevine Assistant Service Manager, about this problem and he said it is very common, so much so they keep the parts for this issue in stock. He says there is no sign of a break in or a prior crash with the vehicle and that this problem should be covered under warranty. A warranty agent visited Park Cities one time while ***** was not in office, made his investigation and left. ***** has asked for details and pictures of the visit and has received nothing but an explanation that this part could only be damaged by a crash or break-in and although normally this would be covered with the Platinum, they are refusing warranty claiming we damaged the vehicle. Normally, a warranty agent would take pictures, but apparently this agent did not do so. ***** says there is no evidence of misuse and has asked for a second agent to come out so they go over this claim further. They have refused to send over an agent or discuss this further. If this is a failure that is not covered under our Platinum Warranty, then that is one issue. But if this is a repair that falls within the parameters for our Platinum coverage, is a common problem according to a seasoned Mercedes mechanic and with the vehicle showing no signs of misuse by us or the Carfax, this repair should be covered under warranty.

Desired Settlement: Repair covered under warranty.

Business Response:

     I have spoken to the extended warranty company and they are going to contact Mr. ***** and reimburse him for the repair. If you have any further questions please feel free to contact me.

 

****** ********** ******* ******** ******** ******** ***** ************