BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that ALLEN SAMUELS DODGE meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ALLEN SAMUELS DODGE include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||15|
Additional Complaint Information
Consumer complaints concern selling practices, repair and advertising issues. Specifically, some consumers allege final sales price is not consistent with advertisement. Other consumers allege the value of the maintenance contract is misrepresented, warranties are not honored, and completion of repairs is delayed. Company has been generally responsive to complaints, resolving the issues directly and providing sufficient documentation to support their efforts.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
Type of Entity
AUTO DEALERS-NEW CARS AUTO PARTS & SUPPLIES-NEW AUTO SERVICES
Alternate Business NamesALLEN SAMUELS AUTO GROUP ALLEN SAMUELS DODGE HYUNDAI NORTH LOOP DODGE SAMUELS ALLEN DODGE SOUTHSIDE DODGE SALES, INC.
Company met with the BBB in February 2010 to discuss their pattern and volume of complaints. The company agreed to provide a Plan of Action to address the pattern of complaints and to provide timely responses to complaints forwarded by the BBB.
In July 2010, the company was invited to meet with the BBB to discuss the pattern and volume of their complaints.