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BBB Business Review

Consumer Complaints

BBB Accredited Business since 6/8/2006

TEXAS AIR DOCTORS

(817) 329-0334

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Definitions | BBB Complaint Process | File a Complaint against TEXAS AIR DOCTORS
See Trends in Complaints on TEXAS AIR DOCTORS

Industry Comparison | Chart

AIR COND & HEATING CONTRACTORS, AIR COND & HEATING SALES & SERVICE, AIR COND & HEATING SVC & INSTALL, AIR COND & PLUMBING INSTALL & SERVICE, AIR COND SVC & EQUIPMENT, AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL, AIR CONDITIONING CONTRACTORS & SYSTEMS, AIR CONDITIONING MFG/SALES, AIR CONDITIONING REPAIR, AIR CONDITIONING SYSTEMS-CLEANING, AIR DUCT CLEANING, AIRDUCT SEALING & LEAK TESTING, CHIMNEY REPAIR & CAPS, DUCT & DUCT FITTINGS, DUCT CLEANING, ENERGY AUDITS, ENERGY CONSERVATION PRODUCTS & SERVICES, ENERGY MANAGEMENT & CONSERVATION CONST, ENERGY SAVINGS MGMT COMPANY, ENVIRONMENTAL AIR PURIFICATION & ODOR CONTROL, ENVIRONMENTAL CONSULTING (ASBESTOS & MOLD), ENVIRONMENTAL SERVICES, FIRE, WATER & MOLD RESTORATION, FIREPLACE SALES & SVC, FIREPLACES, HEATING CONTRACTORS, HEATING EQUIPMENT, HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR, HEATING SERVICE CONTRACTORS, HVAC HYDRONIC PROD & CENTRIFUGAL PUMPS, HVAC SALES, SVC & INSTALL, INDOOR AIR QUALITY/MONITORING, INSULATION, INSULATION COMPANIES, INSULATION CONTRACTORS, INSULATION CONTRACTORS EQUIPMENT & SUPPLIES, INSULATION MATERIALS, INSULATION, BLOWN, INSULATION, POLYURETHANE, MECHANICAL CONTRACTORS, MOLD & MILDEW REMOVAL & REMEDIATION, MOLD REMEDIATION, SOLAR SCREENS, CUSTOM MADE, VENTILATING CONTRACTORS, VENTILATING EQUIPMENT, VENTILATING SYSTEMS-CLEANING, VENTILATION & AIRFLOW SPECIALISTS, COMMERCIAL/RESIDENTIAL HVAC, A/C & HEATING SERVICE & REPLACEMENT-RESIDENTIAL & COMMERCIAL, INSULATION RESIDENTIAL AND COMMERCIAL , ENVIROMENTAL CONSULTING, AIR POLLUTION CONTROL SYSTEMS, AIR DUCT SEALING , AIR COND & HEATING SVC & REPAIR, INSULATION/RADIANT BARRIER, INSULATION - SALES & INSTALLATION OF RADIANT HEAT BARRIER, HOME ENERGY AUDIT, RESIDENTIAL INSULATION CONTRACTOR, HVAC SVC & INSTALL/PLUMBING SVC & INSTALL, AIR CONDITIONING RES, COMM, REPAIR, INSTALL, SERVICE, DUCT TESTING & REPAIRS, CHIMNEY REPAIR, CAPS, & DAMPERS, DUCT SEALING, SOLAR ATTIC FANS, HOME WEATHERIZATION, ENVIROMENTAL ENGINEERING, ENERGY EFFCIENCY, ENERGY SOLUTIONS, INSULATION AND ROOFING , RESIDENTIAL HEATING & COOLING EQUIPMENT SALES, SERVICE AND REPAIR, ENERGY CONSULTING , ATTIC INSULATION, AIR CONDITIONING, HEATING & PLUMBING

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Closure Definitions

Complaint resolved with BBB assistance
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tarrant, Johnson, Hood, Somervell, Wise, Parker, Erath and Palo Pinto Counties. Businesses may engage in more than one type of business. This comparison does not account for the length of time the businesses have been operational. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by the BBB.

# of businesses with NO complaints in the past 36 months 34
# of businesses with 1-4 complaints in the past 36 months 17 TEXAS AIR DOCTORS is in this range.
# of businesses with 5-25 complaints in the past 36 months 10
# of businesses with 26-99 complaints in the past 36 months 0
# of businesses with 100 or more complaints in the past 36 months 0
Total # of same relative size businesses in the BBB database in this type of business 61
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BBB began including complaint response text in BBB Business Reviews on 10/4/2011.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.