skip entire header and global navigation

BBB Business Review

This Business is not BBB accredited

Fastrac A/C & Heating, LLC

Phone: (817) 244-8424 Fax: (817) 244-8002 View Additional Phone Numbers 9312 Santa Paula Dr, Fort Worth, TX 76116 http://www.fastracac.net

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Fastrac A/C & Heating, LLC include:

  • 23 complaints filed against business
  • Failure to respond to 11 complaints filed against business
  • Advertising issue(s) found by BBB

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 17
Total Closed Complaints 23

Additional Complaint Information

Complaints processed by the BBB on this company primarily concern service issues. Specifically, consumers allege systems being improperly installed, systems which stop working soon after installation, inferior repairs which do not address the problem, delays in repairs being completed and difficulty getting calls returned. The company has been generally responsive to these complaints, resolving most issues directly and providing sufficient documentation to support the company position.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Fastrac A/C & Heating, LLC
See Trends in Complaints on Fastrac A/C & Heating, LLC

  • Government Actions

    BBB knows of no significant government actions involving Fastrac A/C & Heating, LLC.

    What government actions does BBB report on?

  • Advertising Review

    Fastrac A/C & Heating is using a registered trademark of the Council of Better Business Bureaus on the company’s website www.fastracac.net

     

    The name “Better Business Bureau (BBB)” and logos are federally registered trademarks owned by the Council of Better Business Bureau, Inc.  The marks (and others) may only be used in limited ways by authorized users that have entered into a licensing agreement with the BBB, and may not be used in any manner that conveys sponsorship or approval.

     

    The Fort Worth Better Business Bureau contacted the company April 2012 by certified mail.  The letter was returned to the BBB.

    What is BBB Advertising Review?

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fastrac A/C & Heating, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Fastrac A/C & Heating, LLC

Additional Information

top
BBB file opened: August 16, 2002 Business started: 01/12/1995 in TX Business incorporated: 11/15/2004 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us
Phone Number: (512) 463-6599
Fax Number: (512) 475-2871
CS.Air.Conditioning@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wayne L. Fox, Owner Mr. Jimmy Larison Mr. Mark W. Roberts, Owner
Contact Information
Principal: Mr. Jimmy Larison Principal: Mr. Wayne L. Fox, Owner
Business Category

AIR COND & HEATING CONTRACTORS AIR COND & HEATING SALES & SERVICE AIR COND & HEATING SVC & INSTALL AIR COND SVC & EQUIPMENT AIR CONDITIONING CONTRACTORS & SYSTEMS AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS-CLEANING HEATING CONTRACTORS HEATING SERVICE CONTRACTORS A/C & HEATING SERVICE & REPLACEMENT-RESIDENTIAL & COMMERCIAL AIR COND & HEATING SVC & REPAIR

Alternate Business Names
Fast Trac Fastrac AC & Heating, LLC Fastrac Air Conditioning & Heating
BBB Program Participation

Dynamic Seal

Additional Information

In October 2010, the company was invited to meet with the BBB to discuss the pattern and volume of their complaints.

Industry Tips
Air Conditioning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations