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Consumer Complaints

BBB Accredited Business since 1/9/1997

Berkeys Air Conditioning & Plumbing

Customer Complaints Summary

14 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 14


Industry Comparison | Chart

A/C & HEATING SERVICE & REPLACEMENT-RESIDENTIAL & COMMERCIAL, AIR COND & HEATING SVC & REPAIR, HOME ENERGY AUDIT, RESIDENTIAL INSULATION CONTRACTOR, PLUMBING CONTRACTORS RESIDENTIAL & COMMERCIAL, HVAC SVC & INSTALL/PLUMBING SVC & INSTALL, AIR CONDITIONING RES, COMM, REPAIR, INSTALL, SERVICE, PLUMBING RESIDENTIAL & COMMERCIAL, DUCT TESTING & REPAIRS, DUCT SEALING, SOLAR ATTIC FANS, HOME WEATHERIZATION, ENERGY EFFICIENCY, RESIDENTIAL HEATING & COOLING EQUIPMENT SALES, SERVICE AND REPAIR, ATTIC INSULATION, AIR CONDITIONING, HEATING & PLUMBING, Air Conditioning & Heating Contractors - Commercial, AIR COND & HEATING SALES & SERVICE, AIR COND & HEATING SVC & INSTALL, AIR COND & PLUMBING INSTALL & SERVICE, AIR COND SVC & EQUIPMENT, AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL, AIR CONDITIONING CONTRACTORS & SYSTEMS, AIR CONDITIONING REPAIR, AIR CONDITIONING SYSTEMS-CLEANING, AIRDUCT SEALING & LEAK TESTING, ELECTRIC CONTRACTORS, ENERGY AUDITS, ENERGY CONSERVATION PRODUCTS & SERVICES, HEATING CONTRACTORS, HEATING EQUIPMENT, HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR, HEATING SERVICE CONTRACTORS, HVAC SALES, SVC & INSTALL, INDOOR AIR QUALITY/MONITORING, INSULATION, INSULATION CONTRACTORS, INSULATION, BLOWN, PLUMBING CONTRACTORS, PLUMBING DRAINS & SEWER CLEANING, PLUMBING REPAIR & SVC, SEWER CONTRACTORS, SEWER SERVICES, SLAB LEAK SPECIALISTS, VENTILATING CONTRACTORS, VENTILATION & AIRFLOW SPECIALISTS, WATER HEATER CONTRACTOR, WATER HEATER INSTALLATION, WATER HEATERS-REPAIRING, COMMERCIAL/RESIDENTIAL HVAC, TANKLESS WATER HEATERS-REMODEL & SERVICE

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.