This business is not BBB accredited.

Universal Adcom

Additional Locations

Phone: (800) 778-2578 Fax: (817) 633-5142 View Additional Phone Numbers 2921 Avenue E E, Arlington, TX 76011 http://www.universalad.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Universal Adcom include:

  • 187 complaint(s) filed against business

Factors that raised the rating for Universal Adcom include:

  • Length of time business has been operating
  • Response to 187 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

187 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 76
Billing/Collection Issues 38
Delivery Issues 10
Guarantee/Warranty Issues 1
Problems with Product/Service 62
Total Closed Complaints 187

Additional Complaint Information

The company requests customers with complaints or concerns directly contact Lola at (817) 617-2750.

Complaints to the BBB in this reporting period have been filed against UAC, D&L Map Service, Hometown Productions, Premier Map, Premier Impressions, and Fanfare Sports Marketing.

Complaints allege the company billed for orders not placed; misrepresented its affiliation with a school, chamber of commerce, or other civic organizations; made harassing and deceptive sales calls; non-receipt of product and poor quality product; and refusal to remove from calling lists. It should be mentioned that the majority of complaints to the BBB report multiple complaint issues. For example, a customer may complain they received a bill for an order not placed, the product received was poor quality, and the business refuses to remove them from the solicitation call list.

BILLED FOR ORDER(S) NOT PLACED
In the current three-year reporting window, the BBB has received numerous complaints from consumers reporting the company has billed them for orders not placed. A few customers reported being billed for multiple orders not placed. When customers contact the company to dispute the charges, company representatives state an order was placed and cite a date of birth or mother’s maiden name as “Proof” that an employee of the business placed the order.
Although some customers admit providing personal identifiers, other consumers deny ever providing identifying information to the company. When customers insist no orders were placed, company employees indicate the company will make negative reports to credit bureaus and take collection and legal action. Many clients that paid money for orders not placed to avoid collection action received additional bills for subsequent orders not placed.

Several customers allege receiving sales calls but did not place an order with the company. However, after receiving the sales call, the customer received the “Order Confirmation” sheet.

COMPANY RESPONSE TO BILLED FOR ORDER(S) NOT PLACED COMPLAINTS
The business response to the BBB regarding such allegations is, “An internal investigation has been conducted related to the subject matter…Please be advised that this account is cancelled and has been taken to a $0 balance.”

SALES TACTICS
Another common complaint lodged is that the company misrepresents itself as affiliated with a school, chamber of commerce, police department, fire department, local newspaper, or other civic organization to generate sales orders. During the sales presentation, customers are led to believe that if a purchase is made, all proceeds will benefit the school or other civic organization being claimed by the sales representative. Some complainants report the representatives identified themselves as students of the local school to make a sale. Believing that placing an order will benefit a school, civic organization, or will be distributed by the civic organization, an order is placed. Later the consumer finds out the school received little or no proceeds and the business was not affiliated with the organization as claimed .

COMPANY RESPONSE TO SALES TACTICS
 In response to BBB complaints that the company misrepresented its affiliations,the business denied any wrongdoing by the company. In a few of his responses to the BBB, the business supplied copies of “Distribution Agreement(s)” and “Partnership Agreements” signed by chambers of commerce, civic organizations, and schools as evidence his company acted in compliance with the agreement and the organization was aware that the company was selling advertising. Based on review of a Distribution Agreement, it appears that prior to selling maps and magnets to businesses, sales representatives approach the local chamber of commerce, police department, civic organization, etc., ask if they can provide free maps and/or magnets at the location for the community. If the organization agrees, the representative produces a Distribution Agreement to be signed. The Distribution Agreement form states, in part, “This DISTRIBUTION AGREEMENT shall in no way be considered as an endorsement of the map and no persons name will be used in the sales presentation. However, Hometown Productions will mention that the free maps can be obtained at your location.” Based on the Distribution Agreement, the civic organization is led to believe it will simply be a pick-up site for free maps of the county and magnets with emergency numbers listed.

Partnership Agreements appear to be contracts between the business and a school. According to a Partnership Agreement provided to the BBB by the company, a representative approaches a school and offers “FREE” spirit items. If the school agrees to receive the “free” items, it enters into a “Partnership Agreement” and selects up to four free items and the quantity of each item it would like. The agreement also states, the business “will call on businesses in the community to coordinate sponsorship of the selected items, providing companies with targeted marketing outreach. Support will make the spirit items available to the school affiliated organization cost free with the understanding the school, organization, club, group or its registered agents will keep 100% of the PROFITS from the sale of selected items to assist with fundraising activities. Many consumers and school districts did not receive the items and/or proceeds or the product was of poor quality.

Other complaints center on company representatives contacting a business to verify and update information. According to customers, sales representatives act as if they are verifying the company’s contact information but are using the verified information to place an order. The customer later receives a bill.

Finally, customers complain company representatives call stating they are advertising vendors the company has worked with in the past. Believing they are ordering a product from a company with whom they have a previous working relationship, they place an order.

POOR QUALITY AND NON-RECEIPT OF PRODUCT
Poor quality products and non-receipt of products are common complaints lodged against the company. Specific complaints include maps with parts of the city missing, major roads missing, the wrong state listed, businesses listed on maps for another county, multiple misspellings of the customer name and the business name, and inaccurate telephone numbers. Some complaints have even reported receiving a product with another company name listed.

In addition to poor quality products, customers complain of non-receipt of ordered products. Despite not receiving the product, the invoice appears as do calls to collect money.

SUMMARY
Complaints against the company include billing for orders not placed, misrepresenting its affiliation with civic organizations, deceptive sales calls, non-receipt of products, and poor quality products. To date, the company has not eliminated the underlying causes of customer complaints.


Customer Reviews Summary Read customer reviews

8 Customer Reviews on Universal Adcom
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1974 Business started locally: 01/01/1974 Business incorporated 07/01/1999 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lola Willingham, Director of Company Relations
Contact Information
Principal: Ms. Lola Willingham, Director of Company Relations
Business Category

Advertising Specialties Marketing Programs & Services Advertising Agencies & Counselors

Alternate Business Names
ACADEMIC ASSETS D & L Map Service FANFARE SPORTS MARKETING HOMETOWN PRODUCTIONS PREMIER IMPRESSIONS PREMIER MAP Premier Map Company SCOREBOARD PRODUCTIONS Scoreboard Sports Marketing TOTES TO GO
Additional Information

On January 8, 2016, BBB of Middle Tennessee and Southern Kentucky issued an alert concerning deceptive sales practices of Universal Adcom. For more information go to http://www.bbb.org/nashville/news-events/bbb-in-the-news/2016/01/universal-adcom-deceives-local-businesses.


Customer Review Rating plus BBB Rating Summary

Universal Adcom has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1861 Brown Blvd #760

    Arlington, TX 76006

  • THIS LOCATION IS NOT BBB ACCREDITED

    1861 Brown Blvd.#760

    Arlington , TX 76006 (817) 633-3072

  • THIS LOCATION IS NOT BBB ACCREDITED

    2921 Avenue E E

    Arlington, TX 76011

  • THIS LOCATION IS NOT BBB ACCREDITED

    3401 Alta Mesa Blvd Ste#132

    Fort Worth , TX 76133 (866) 633-5826

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by a salesman with Universal Adcom in 9/2015. He said that I could purchase magnets with our company name on the bottom of a community guide that replaces the emergency numbers in phone book. He said that 10,000 of the magnets would go out in which 1000 would go out to the HCC for them to issue out. I was to receive 25 personally with only my info. They drafted my CC that day 9/30/15 and another they drafted from my CC on 10/30/15. I was told I would receive the magnets within 4-6 weeks. In mid December, I contacted them to let them know that I did not receive anything and I doubted the HCC Office had either. The salesman checked with another individual and came back to tell me that the magnets went out to the HCC office and mine (personally) were to be sent out the following week. It sounded suspicious!!!! I called again 1/15/16, at this point it had been 2 1/2 months in all and almost a month since I last spoke with them. I asked to speak with ****. The receptionist asked me to hold and came back and asked me was this personal or about a product. I said the latter, they told me that she was in her morning meetings and would have to call me back. She never did. I hung up and called the salesman, and they told me that he had not made it in yet. I left a message for him, he never called back. The following day 1/16/16, I received 5 magnets that were supposedly presented by the HCC Office. Was supposed to be 25. I called the HCC Office to see if they received any magnets and they said no, they do not do magnets or know of anything and that I needed to call the sheriff's office immediately. I am out of a few hundred dollars for a product I never received and I doubt the HCC will receive (they know nothing about). About a week ago, I received a call about high school t-shirts! Thank goodness I read these complaints.

Desired Settlement: Would like to receive a refund immediately...nothing else.

BBB Response:

MESSAGE FROM BUSINESS:

We are showing an invoice # ****** for ********** ******* ******* ******** is the person that placed the order for advertising with us on 9-30-15 for the ******* ****** ********* ******. We show that the verification/quality assurance department verified the order with *** ******** (Recording attached).In the recording the quality assurance department states that a total of 200 will be printed. We are working with ******* County Commissioner office *** ***** *** signed a Letter of Endorsement with our company. We did however call *** *** and he said he did know about the magnets and remembered signing it and apologized that someone told *** ******** that they did not know about it. I have attached the Letter of Endorsement for your review. I called *** ******** today and there was some confusion on her account and we in good faith are refunding the account today. We feel we have corrected the problem with the customer at this time. If you need any further information from us please let us know.  

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although, I have a rebuttal about the answer they gave, in regards to the confusion on my account.  It wasn't just confusion, they were errors by the salesman and shipping department.  Yes, there were to be 200 printed, but those were singles with only my advertisement.  There were to be 1000 of the others.  I wasn't even added to the advertisement with the other businesses, which is what was supposed to have happened.  I think the salesman started out selling me one thing, but confused it with another.  The person I spoke with to resolve the matter was nice though, and am happy with the end result to be receiving a refund. 

Regards,

******* ********

2/2/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: July 31st I received a call from someone stating they were from ******** ****** ****** and asked for a charitable donation. They would place my name on a t-shirt as a supporter if I donated $400. I agreed since we donate to a lot of local schools. However, after I got off the phone I saw the phone number was an out of state number and I immediately worried about fraud. I tried to call back the number, but no one would ever answer and no voicemail was setup. I immediately called my credit card company and cancelled it. The company emailed an invoice the next week, but I could not reply to it (I tried) and they had no identifying marks on it (i.e. Phone number, name,, address, etc.). Many months later they are now invoicing me (now they have a address and phone number on this one). I told them they were deceitful and that I would not donate to a company in Texas if I had known, but they contend I owe them. I disagree. I filed a report with my local sheriffs office so they know what this out of state company is doing and they took my statement. I don't know how to stop them from calling and harassing.

Desired Settlement: This company should stop deceptive practices and they need to stop calling me asking for payment.

Business Response:

We are showing an invoice #****** for ******** ****** *********. We show that ******** ***** is the person that placed the advertisement for the ******** ****** ****** T-shirts. ******** ***** placed the advertisement on 7-31-2015. The account receivable department did call him a few times after the account became 30 days old. The account was paid the same day he verified the order with the Quality Assurance Department and was printed and shipped on 10-5-2015 (Signed UPS deliveries attached). We always state that we are Fanfare Sports Marketing when calling the business in the area of a given school. We let the business know that we are working with the school to get them t-shirts, cups, sports bottles and flying disks whatever the school signs up to receive. We would never tell someone that we are at the school and like he stated our business name and phone # are on caller ID, why would we. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we had a signed Partnership Agreement with ******** ****** ****** and have been sending the school products for several years (See attachment). We show that ****** ***** is the person that signed with us in 2014 and is still in effect today. We have been sending products to ******** ****** ****** for as far back as 2008 we have always worked with the athletic director. We have been providing sport and school products to schools all over the US for many years we have been in business for over 40 years. We provide them with many types of products at no cost to the schools, so that they can use them as fund raisers or as give a ways to their communities. We in good faith are taking this account to a 0 balance. We have also placed ******** ****** ********* on our Do Not Call List. We apologize for any misunderstanding this has caused you or your business. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that while I may disagree with their stated facts, I do find the resolution satisfactory to me. 

Regards,


******** *****

1/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Shipping and billing of unauthorized products. A formal complaint was made directly to Universal Adcom (UAC) attention Lola (No Last Name) as requested by UAC on the BBB web page. This was made by registered letter, received on 10/13/15 and signed for by Mark Jentech. To date we have not received acknowledgment of the letter. We have however continued to receive harassing phone calls regarding this matter. A subsequent review of 2014 records indicate the problem was worse than originally thought. Background. In 2014, we received a call from a UAC sales rep about placement of an ad in the upcoming Erath County historical map. Initially the offer was declined, but after some persuading and reminding Mrs. xxxxx she had placed an ad in a previous area map. She agreed to maps and nothing more. Later, Mrs xxxxx received a call from a lady identifying herself as the vice president of UAC. She proceeded to pressure Mrs. xxxxx to expand the original order, as we were her only customer (I assume for the maps). This phone call became very intense, at that point Mrs. xxxxx lost her composure and said no, do not call again! The original order has expanded leading to a financial outlay to date of some $3,247 dollars for additional products not authorized. The current outlay I assume includes the cost of maps. After receiving numerous harassing phone calls, one by one the invoices began to be paid each time believing that was it. At some point an employee of UAC pressured Mrs. xxxxx into agreeing to an unspecified payment plan which I now assume mistakenly included the addition of unauthorized products. Additionally a projected $1,639 dollars is claimed by UAC to be outstanding. With receipt of the first unauthorized products, complaints to UAC were made. Items in this category include Magnet calendars, local information magnets, etc. Unauthorized products continued to be shipped. This activity has led us withhold further payments and refuse receipt of further products.

Desired Settlement: We request our account be closed (taken to zero) for all past and future perceived liability. - Place our name on your no call list. - Identify and correct any in-house aggressive sales and billing problems. - We expected a much higher level of service from UAC given our past experience with a previous map order.

Business Response:

We are showing several invoices for ******** ******* ****. The very first order that was placed by ******** ******* **** was for ***** County Community Guide Magnets ordered on 3-11-2014 authorized by ******* *****. In 2014 - 5 advertisements were placed with our company and none of them were for maps they were for Community Guide Magnets, Calendars & Emergency Magnets. There are no invoices outstanding for 2014.  In 2015 we show 5 invoices outstanding that ******* ***** ordered from our company. We have recordings of the verification process were *** ***** verified the advertisements to go to print with the quality assurance department. I have attached the last 3 recordings and have more recordings if you would like to review them (on one of the recordings you will hear her husband get on the phone and ask her what she is doing when verifying the order). It was stated that we just send out product that was never authorized and this is inaccurate information, we have a quality assurance department in place that verify every order that a sales representative turns in. The quality assurance department will verify the authorization of the person they are speaking with, they verify the size, price, billing information and the ad copy. We always contact our repeat business first to give them the first opportunity on ad spaces available, there is nothing high pressured you can say NO, you are under no obligation to order from one product to the next. You can also call in and we would be more than happy to play the recordings for you. We hope this clears up any confusion on this matter. 

1/20/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hometown Productions (aka Universal Adcom) called us about advertising on maps. Initially we agreed and did one round of maps. The called back to confirm info, we advised we did not want to purchase anymore maps, we got a bill in the mail for $500. We have made many attempts to get this settled. We advised that we did not order these maps, they stated they have a recording stating we did. They were unable to provide the recording of such. We advised that we would not pay the $500 because we did not order these maps. We are a county facility and the county provides us with maps. Around a week ago, we received a call from a lady stating that she would not keep me long, but she wanted to confirm our info, as as another set of maps were being published. I asked her if they were the same maps that we never agreed to a few months back and the same maps that we keep getting billed for. She advised that we did not have a balance with Hometown Productions. I advised her to hold on, I needed to do some research and she hung up on me. Today (12/21/15), we received another past due bill from Hometown Productions for the maps that we did not agree to advertise on.

Desired Settlement: We would like to be credited the $500 since we did not agree to advertise on these maps. We would also like to have Hometown Productions, Universal Adcom and their affiliates to never contact **** ***** ****** **** again. We advertise locally and do not need to advertise with them.

Business Response:

We are showing an invoice # ****** for **** ***** ****** ****. ****** ***** is the person that placed the order for advertising with us on 4-29-2015 for the **** ****** Historical Maps. We show that the verification/quality assurance department verified the order with *** ***** and upon that call she gave a verification code of a maiden name ****** for the advertisement to go to print. We were unable to find a verification recording on this call. We have taken this account to a 0 balance and no further collection efforts will be made on this account. We will also be placing **** ***** ****** **** on our Do Not Call List. We apologize for any inconvenience this has caused you and your business.

1/20/2016 Problems with Product/Service
1/17/2016 Problems with Product/Service
1/17/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: impersonating Chamber of commerce to get ads from you. They will send you an invoice even if you tell them no.

Desired Settlement: I have no paid them yet. They will not contact me back to remove the charges. I have called many times and the receptionist says the same thing manager is out right now. I will tell them to call you. They never do. I want my information gone and this company shut down for impersonating other business

Business Response: We are not showing anyone in our records by the name of ***** ****** the address is a residential address. I called the phone number listed on the complaint to get a business name and *** ****** hung up the phone when I told him that I was trying to find him in our system to answer the complaint. Please help with this information.

1/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company stated that I verified that I wanted the advertising that they were offering. In reality, I thought I was verifying the fact that we spoke, and that all the information we spoke about was correct. I thought his verification code was so that next time we spoke, we could pick up where we left off. I told them I needed time to think about it, and asked for a phone number to call back. The salesperson manipulated me, and made it seem as though I authorized the purchase, when in fact I did NOT. They called me 5x about an invoice. I called back to see what that was about, as I had never decided to move forward with this advertising. When I called, I ended up finally speaking to a manager, and she continued to replay me the phone conversation where I supposedly "verified" the sale. She fought with me for almost an hour, before finally telling me that she would cancel this order. This was ONLY after I threatened to get my lawyer involved.

Desired Settlement: I do not want to hear from this business ever again, especially about invoices. The manager promised to cancel this order, so I want to make sure this is done. I do not want an "overdue invoice" (that is fake), to affect my credit score in the future.

Business Response:

We are showing three invoices ******* ****** * ****** for ********* *** ******* ***** ***** is the person that placed the advertisements with us on the ****** ********** **** Concession Cups, Sports Bottles and the T-Shirts on 10-19-2015. He verified the orders with the quality assurance department (recording attached). *** ***** did say he would call back after he checked out something and she told him that she could set him up on a 30 day invoice and he said ok. The verification person also told him if he needed to break the invoice up into payments or if he wanted to take advantage of the discount to call back. He actually never talked with a manager he only talked with his account holder she also played the recording for him. He threatened to turn us into the BBB if we did not cancel the advertisement. His account holder in our accounts receivable department cancelled the three orders because he refused to pay the accounts. We do not produce single ad products for the school without payment. We hope this clears up any confusion on this matter. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

I was told I was speaking to the top manager, and she assured me that these would in fact be cancelled (after an hour long conversation, fighting this issue). However, in the businesses response, they mention that we had never in fact spoken to a manager. I want to make sure that these invoices are in fact cancelled. I would like to see an invoice with a zero balance, so I know that there is no chance this company will be putting these invoices through to collections.

Regards,

***** *****




Business Response: In response to the rejection - We have cancelled the three invoices # ******* ****** * ****** as I stated. I have attached copies of all three invoices and wrote on each of the accounts they were cancelled and taken to a 0 balance. Please see attachment

1/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Claim they have a "verbal contract" with me from March 2015. I did tell them they could email me information but when the second guy got on the phone he referred to it as an invoice and asked if they had my permission to use my logo. I did say yes, partly because they had mentioned another business in the area that was also doing the promotion. I planned to get verification from them before sending anyone any money. After receiving the email I call the other business and they did not know anything about the promotion. I responded to the email saying I was not interested. Then I received a phone call a couple months later saying I hadn't paid my invoice. I told them I was no longer interested and they claimed they had printed the bags. I told them when I received my 50 bags they would get their money. They then sent me 2 bags. I did not respond. They have been calling me every two weeks or so demanding money or they would hire a bill collector. Then they sent an invoice in the mail which I returned to them saying that I had never received the 50 bags and will not be paying them anything and to leave me alone. They then sent the bags and I returned them immediately. They continue to harass and threaten me.

Desired Settlement: I just want them to leave me alone!

BBB Response:

MESSAGE FROM BUSINESS:

We are showing an invoice # ****** for *** ****** ******* *****. ***** ******* is the person that placed the order for advertising with us on 3-12-15 for the ***** ****** *** bags. We show that the verification/quality assurance department verified the order with *** ******* (recording attached) *** ******* is stating that she e-mailed a response to the e-mailed invoice that we sent to her, that is not possible due to it is a do not reply e-mail account. When *** ******* sent a reply it would have bounced back to her as undeliverable address. That e-mail is only to send out invoices in bulk in the morning the day after they are generated in our system. The ***** ****** *** received and distributed the bags with her advertisement on them in May of 2015. In good faith we have taken the account to a 0 balance and no further collection efforts will be made. 

Thank you,

**** ********** 

Universal Adcom

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.
Firstly, I agreed to receive information about the promotion but did not commit to anything over the phone.  They will disagree with this saying that because I agreed to the email I agreed to everything, untrue.  Yes, I did respond to the email and I did not realize it was a no response email.  Sending a no response email with a supposed invoice is in itself questionable.  Shortly after the email I answered a call from the sales rep and told her then that I did not want to participate.  The had misrepresented themselves by stating that another business in the area was involved when they were not.  She told me that all the bags had been printed already.  I told her at that time that their decision to print them before they had money from me was their problem.  They then sent me two bags (as proof!)which was only a fraction of the amount I was supposed to receive in the scam they thought they had sucked me into.
 In another phone call I told them I was not paying anything and to please leave me alone.   The representatives were very aggressive, threatening  and rude.  Since then they have sent me invoices that I returned with notes saying I had not received the bags nor did any of the managers at the *** recall ever receiving any bags, I had read about their bad scams online and told them that I would not do business with them. 
THEN THEY SENT ME A BOX WHICH I ASSUME HAD THE BAGS IN IT!!!!!!  I returned the box unopened via UPS because I did not want ANYTHING from these people.    That box, by the way ,came more than 6 months after the original phone call and after I had told them several times that I did not want anything from them or would I pay for anything. 
This company has a bad reputation and needs to realize that they did not suck me into their scam and leave me alone.  Also, another business in the area did send them the money and have never received anything from them. 
Regards,

***** *******



Business Response:

This is in response to the rejection letter:

Let me start by saying we did take this account to a 0 balance in good faith even though we have a recording attached to this complaint that plainly show that the advertisement was placed with us. At the end of the call the quality assurance person asked her for a verification code and asked “Do we have your permission to print your new ad on the ***** ****** *** ***** and she replied Yep”. I have now attached the UPS signature page from the *** signing they received the bags on June 3, 2015 at 1:48p.m. I can’t disclose information about another account, but I will say that I checked all of the UPS deliveries on this publication and they all received product. We have no control about what someone puts on the internet about our company. No more than any other company in the world. We do business with business owners all over the US and have thousands of repeat customers. The problem is the customers that we have a great working relationship with us do not go online and put positive statements about our company. We do everything we can to resolve any complaints that are brought to our attention. Just like you I’m sure, we thrive on repeat business. I apologize that you felt that you feel victim to a scam, but I assure you that was not the case. We have been in business for over 40 years to help business advertise in their community with several types of products and fresh advertising ideals. Again we apologize for any misunderstanding.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


***** *******

1/13/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Universal AdCom called over fifty times, with calls from different sales people. Each told me I had signed up for various advertising items (magnets, tote bags, cup coolers, etc). I did not recall ever signing up for these, but thought I perhaps had. I know I didn't order well over $10,000 in items! I'm a one person tax/bookkeeping office; I have no need for these items. In any event, I felt pressured to pay for the items. When I expressed concern, each sales rep said they guaranteed this was the final item to pay for. Then another rep would call and say the same thing. this happened at least three times. I've been assured I'm on the do not call list but do not believe it. They've called since and I refuse to take the call.

Desired Settlement: I do not want to hear from Universal AdCom ever again. I want other companies to beware.

BBB Response:

MESSAGE FROM BUSINESS:

We are showing that ******* *** * *********** has been a customer of our since February 2015. We do not show any outstanding account with our company. The last advertisements that ******* *** * *********** placed with our company was in November of this year. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. Your company has always paid for your accounts in a timely manner or the day of placing the advertisement. We hate to lose you as a customer and apologize for the unwanted calls. We have place ******* *** * *********** on our do not call list. Should you receive any calls in the next 30 days just let the sales representatives know that you are not interested. You are being removed from our system and this could take up to 30 days. We apologize for any misunderstanding and inconvenience this has caused you and your business.

 

Thank you,

Lola Willingham 

Universal Adcom

 

1/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized charges were made to my bank account. Unable to contact by phone.

Desired Settlement: My account should be credited for the full amount of $380.00.

BBB Response:

MESSAGE FROM BUSINESS:

 We are showing an invoice #****** for ***** **** ********** ***. We show that **** ******** is the person that placed the advertizing for the business on the ******** ****** ****** T-Shirts. We show that *** ******** verified the advertisement to go to print on 7-15-2015 (Recording is attached) were she verified the size of the ad, price, ad copy and paid by phone check. This account was paid back on July 15, 2015 the day she placed the advertisement with us. The product was shipped to the school on Oct 2, 2015. We are not showing that *** ******** has called in with any questions or concerns. We are not sure why we are getting this complaint.

Thanks,

**** **********

Universal Adcom 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


**** ********

1/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hometown Productions contacted us and lured us to have an ad on a map. We never agreed to that, we don't have a copy of a contract and they are calling saying that we agreed and we must pay. The map's quality is inferior and we didn't approve the image they are using. When we called to get to know more about the issue, they said the map was already on the line for printing and we could not cancel (cancel what? we don't have a contract with them...). We called several times and left messages. They didn't answer or call back. They also didn't answer to any emails we sent. We received a box with 10 maps, an invoice and a letter. They give us a number to call but nobody answers. The letter says "failure to sign and return is not a form of cancellation", but they don't accepted when we denied the contract and kept the business going, even when we said we didn't have a contract, so we were not able to see how much we would pay before accepting. We have found several complaints about the same company, what makes us think that they are not honest in their dealings.

Desired Settlement: We want the business to stop sending invoices and we want the charges dropped. We didn't sign a contract and didn't agree to anything they decided to do by themselves. We will not pay for a service we didn't agree upon.

BBB Response:


MESSAGE FROM BUSINESS:

We are showing an invoice ******* for ********** ******. We show that ***** ******* is the person that placed the advertizing for the business on the ******* County Maps. We show that *** ******* verified the advertisement to go to print on 9-23-15 (Recording is attached) were she verified the size of the ad, price, ad copy. At the end of the verification process with quality assurance she gave her date of birth as ******** as the verification to give permission to go to print. Our hour are 8:00am to 5:00pm Mon – Fri Central Time. I’m not sure why you were unable to contact us. We have several incoming lines to our customer service department. In good faith we are taking the account to a 0 balance and no further collection efforts will be made. We apologize for any inconvenience this has caused you and your business.

Thanks,

**** **********

Universal Adcom

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We hope cases like that don't happen again. 

Regards,


***** ********

12/19/2015 Problems with Product/Service
12/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from this company on November 3rd. I am a loan officer and they said I could buy pizza magnets for advertising. While talking with the sales rep, during the call the price kept going up. I told the sales rep to hold off on the transaction and I would call him back in a few minutes, as it seemed very high pressure and I wanted to checking the companies reviews on line, I called back the sales rep within an hour and told him I did not wish to proceed with the ad. A few hours later, I received an email for the bill. I called the "800" number listed on the email and told the rep that I had not authorized the charge. She said she would review the tape and have it taken care of . A week later I was charged. I called the company again, mulitiple times and finally reached a customer service rep that told me AGAIN that she would have to review the tape. I clearly told the sales rep that I did not want to proceed with the ad, the day he called, then made an additional phone call to the company. This is FRAUD.

Desired Settlement: I want to be refunded the $300 I was charged and do not wish to do business with this company.

BBB Response:

MESSAGE FROM BUSINESS:

 We are showing an invoice # ****** for ******** ********. We show that *** ******* is the person that placed the advertizing for the business on the ******* ***** *** **** *******. The invoice was sent out on 11-3-2015. We were unable to find the recording of the call between the quality assurance department and *** ******* so the account was taken to a 0 balance. We will credit your account in the amount of $600.00 paid on the account. We apologize that our customer service department did not call you back to let you know that they could not find the recording and cancel your account.  We apologize for any inconvenience this has caused you and your business.

Thank you,

**** ********** ********* *****  

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Approved refund on Nov 16 but I have not received as of Dec 9 On 9 Oct 2015 I ordered tote bags with our business advertising on them (**** **** **** ******* **** . As of Nov 16, I had not received them. The school had not received them either. I called ************** and was told they would cancel the order and refund my money ($409.95). My confirmation number is ****** (as provided by the company). I called on Nov 24 to check on status of refund and was told it would take about 2 weeks. As of Dec 9 my refund has not been received. Approximately 23 days have passed since the company said they would refund my money. I believe sufficient time has passed to refund my money.

Desired Settlement: Immediate refund of $409.95

Business Response:

We are showing an invoice #****** for **** **** **** ******. We show that ******* ******** is the person that placed the advertizing for the business on the * * *** ****** **** ****** Football Tote Bags. The invoice was sent out on 10-09-2015. This order was for 2016-2017 school year. *** ******** did call in and cancel the order on 11-16-15 with our customer service department. The credit was put back on the customer’s credit card on 12-8-15 in the amount of $409.95 (credit back attached).  We apologize for any inconvenience this has caused you and your business.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate your involvement with getting this matter resolved. The credit was posted to my account on Dec 9.

Regards,


******* ********

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by a salesman who had what seemed to be a legitatment magnet to be given out by a large pizza chain. I later contacted the pizza chain who told me it was bogus

Desired Settlement: I would like a refund

BBB Response:

MESSAGE:

They refunded my  money!!

Thanks for your help

***** **** ******* ** ***** * ******* **** * **** ** ***** ****** ** ***** ************ *** ************ ******************** *****************


12/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom obviously according to all the reports operates under numerous names. I have always ordered Totes distributed through a local company from "Totes to Go" which evidently is under Universal Adcom. In April 2014 I was mislead to believe I was ordered bags for the local company. Bags were printed that were only for my company. when I called to question this I was told these were my free bags. Later I received an invoice and called to question again. I was told that I verbally confirmed this order. OK I bit the bullet and paid the invoice but vowed I would not order from this company again. Again I received an invoice yesterday dated for 4/23/14 that was past due. I called to explain that this was taken care of and again was told I had authorized over the phone, bags were printed and I must pay for the bags. I am not stupid I can assure you they got me once but would not get me again. After reading the most unsavory post on the internet and on the BBB website it seems this is the operating practice for this agency.

Desired Settlement: I do not owe this company for this. It was not legally authorized I can assure you and I want to have a -0- balance with this company and do not EVER want to hear from them again. I only wish I could warn everyone out there that may be unsuspecting of such morally corrupt activity.

Business Response:

We are showing an invoice #****** for ********* *** ******. We show that ***** **** is the person that placed the advertising with our company on the ****** ********** Tote Bags on April 23, 2015. *** **** verified the order with the Quality Assurance Department (Recording attached). In the recording you will hear the quality assurance department explain that it is a ****** ********** tote bags and at the end of the call she let her know that she will be the only distributor of the bags. We are also showing an invoice # 569806 that ***** **** ordered on August 13, 2015 for the ******** ****** * ***** tote bags, that the market will be distributing with their business name on them with the advertisers as well (recording attached)  The invoice from August was paid the day the advertisement was placed, but the invoice from April 23, 2015 was not paid over the phone the invoice was e-mailed to *** **** at ****************************. I’m not sure who is making this complaint at ********* *** ****** but we have attached the recordings so that you will see we are not a corrupt company as you have stated. I understand that there is negative opinion on the internet about our company, but I hope you understand that we sell advertising all over the United States and sell about 300 ads a day. Even as hard as we try and thrive on great customer service we do not always make everyone happy. People will go online and complain about our company before they ever pick up a phone and call us to resolve any issues. Once these complaints are out there even if we prove we are in the right and have done everything possible to make someone happy they never go away. In good faith we have taken the past due account from April to a 0 balance and placed ********* *** ****** on our do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


********* *** ****** ********* *** ******

BBB Response: MESSAGE:
I received another copy of the invoice In dispute (******) In the mail today with PAST DUE stamped on
the invoice.

As discussed, I received resolution from your office stating ln good faith the balance would be taken 
to -0· and they would put me on a do not call list. I responded that I accepted the resolution.

Thank you for your help In this matter.


BBB Response: MESSAGE FROM BUSINESS:

We are so sorry the invoice came out. Invoice # ******  has been taken to a 0 balance. No collection efforts are being made on this account. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


********* *** ****** ********* *** ******

12/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Our company was contacted under false pretense to sponsor a local junior high school by purchasing spring t-shirts for their sport team. We paid over $500 to support them with the exchange of a full t-shirt to be worn before each game. We received a sample t-shirt and it was actually just an add about 4x2 inches wide along with numerous other companies. First lie and bad practice they conducted. We then called the school to confirm that the team received our support and was told this company has been falsely contacting local businesses on their behalf without consent and they received a box of random t-shirts which they never requested or asked for. They told us 4 other companies have called them to inquire about this same issue and to not engage this company because it is a scam and not for their school. We'd already paid our bill and decided to chalk it up as a lesson learned and money lost. I am not writing because we have received almost 15 calls in the last 5 months stating we have a fall order being billed to our company (which we NEVER ordered or discussed) for the same t-shirts. I have repeatedly stated we never ordered said t-shirts, it was a one-time order which we were completely unhappy with and scammed into ordering and we do not wish to be contacted again regarding this. However, they have continued to call our company, very rude stating we will be charged anyway and that we approved them to do so. That is a bold face lie. When I ask to speak to a manager I am told no one can assist me with my issue and that whether or not I agree our company will be billed anyway and if we don't pay they will credit report us. This company is fraudulent, unprofessional, and flat to thieves. Please assist us with this non-stop harassment.

Desired Settlement: We wish to stop being billed for products we NEVER ordered. We accepted tat we didn't do our due diligence and got scammed for the spring t-shirts but for them to repeatedly now state that we have placed future orders is ridiculous and unacceptable. They continue to call us bi-weekly for about 5 months and I am constantly having the same discussion without any resolution. Their threats of credit reporting us for products we did not approve is repulsive and unacceptable. Our account with them needs to be zeroed out and we need to be left alone. We paid for the misleading spring shirts which we really should not have done but did not want the headache. The local middle school has instructed us that this company is scamming multiple businesses in our zip code and to reach out to the BBB because they do not have anything to do with this company and they are actually taking real sponsors from their sports teams of fear of further scams.

Business Response:

We are showing an invoice #****** for * * ****** ********. We show that ***** ****** is the person that placed the advertisement for the **** ****** ****** T-shirts. ***** ****** placed the advertisement on 1-20-2015. The account receivable department did call him a few times after the account became 30 days old, but no one would have told him that his account would go to collections. The account was not that old. The account was paid on 3-2-2015 and was printed and shipped on 3-18-2015. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we had a signed Partnership Agreement with **** ****** ****** and have been sending the school products for several years (See attachment). We are showing we have a signed Partnership Agreement with **** ****** School. We show that ******* ***** is the person that signed with us in 2013 and is still in effect today. We have been providing sport and school products to schools all over the US for many years we have been in business for over 40 years. We provide them with many types of products at no cost to the schools, so that they can use them as fund raisers or as give a ways to their communities. We are not showing that anyone from * * ****** ******** has ever called into our customer service department, to be placed on our DNC List. I have placed them on our DNC List today. We apologize for any misunderstanding this has caused you or your business. 

12/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been dealing with this company a year now. The first few months they sucked me in by sending me multiple billings and calling me telling me I had ordered magnets/bags until I was totally confused what I had ordered and what I had paid. But now, I was told 4 months ago I was all paid up and put on a "Don Not Call" list, and had no orders in process. But this morning I was online to pay my credit card bill and realized they had put a $300 charge on my credit card which I did not authorize. They have called me 2-3 times in the last 4 months, but I have hung up on them. But now they have put this charge on my credit which nearly put it over its limit, and I did not authorize. I was also once told they did not keep my credit card number, once I realized I had made the mistake of using it with them. I doubt I'll ever get my money back, but I'd sure like to stop it happening again without having to kill that credit card.

Desired Settlement: I'd like a refund, assurance it will not happen again, to warn other people about these crooks. l

Business Response:

We are showing an invoice # ****** for ****** ******. We show that ***** ********* is the person that placed the order for the advertising on 6-12-15. *** ********* verified the order with the verification department and gave them a date of birth as 10-1-1957 as the verification code for the ad to be processed. Customer also signed an order conformation (see attachment). *** ********* mailed in a payment of $150.00 on the invoice and we received it on 7-6-2015 leaving a balance on the invoice. On 9-29-2015 the account was still outstanding and ***** from our accounts receivable department called *** ********* for the balance of the invoice. *** ********* paid $300.00 and on her master card and received a discount and the account is paid in full. We have a recording of that call and I have attached it to this complaint. I feel *** ********* forgot about the call with ***** and do not feel this complaint should be held against our company. We have verification of every order that *** ********* has ever ordered (recordings or signature) ***** did not run her credit card without her promotion as she stated. We do not feel a refund is due in this case. I hope the documentation I have attached will help straighten up the confusion on this matter. We apologize for any misunderstanding this may have caused.

Business Response:

*** **********

We have done nothing wrong. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. We have the recordings of the verification on each call.  Our quality assurance department state on each call that you are purchasing a new advertisement space.  Please feel free to contact me if you would like to review the recordings I will be happy to play them for you. My contact information is **** ********** **************. We are here to help companies get their name out into public and generate new business. Again we apologize for any misunderstanding this has caused.

 

Thank you,

**** **********

12/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting phone calls telling me that I owe them money for a calendar that I have not signed for. They stated that it was through a municipality. I have tried to contact someone with the place that they state we were doing the advertisement with and noone seems to know what we are talking about. I also spoke with the employee that they say gave the authorization to proceed with the advertisement and she does not recall the conversation. Of course they say that they have a recording of the conversation. After reading other complaints about them through the BBB it appears that the same thing is going on with others.

Desired Settlement: Quit calling about an outstanding invoice.

Business Response:

We are showing an invoice # ****** for ******** ****** ****** **. We show that ***** **** is the person that placed the advertizing for the business on the Calendars. The invoice was sent out on 10-1-2015. We are showing someone by the name of **** called in and cancelled this order. We were unable to find the recording of the call between the quality assurance department and ***** ****, so the account was taken to a 0 balance. The product was for a single advertiser product and we do not go to print without payment first. All collection efforts have been stopped. We apologize for any inconvenience this has caused you and your business.

12/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were contacted by phone in late July/ early August 2015 by a rep from Totes To Go. I have now found out that they are really Universal Ad Com. They were soliciting ads to be placed on a tote that was being printed by the ******* Chamber of Commerce. The tote was to be distributed at the Chamber as well as at local businesses. Our ad would support the Chamber. We were offered one of two types of ads: either a block business card sized ad or a banner ad to run across the top of the tote bag. We chose the banner ad and identified how we wanted the ad to look and how it would be worded. We were told that we would receive totes to distribute and that the chamber would have 3000 to distribute. We would be invoiced in August and would receive our complimentary totes in October. Today, November 2, we received 2 totes. The ad was not the banner style ad, and it in no way resembled the ad that I had planned on the telephone with the rep. There were only two ads on the tote, and they both looked alike. I called to complain that the content, style, and quality were unacceptable. I was told that they would pull my file and call me back. Three hours later, they still have not. I called the ******* Chamber of Commerce and spoke with the director. She had no knowledge of the company, the ad, or the totes. I called Universal Ad Com again and told them that I needed to speak with someone regarding a fraud complaint. They transferred me to someone who told me that they had a contract with the chamber signed 7/20/2015, and they would find out what the problem was and get back with me. I spoke again with the Chamber. She has no knowlege of a contract, and she has NO totes. They fraudulently sold ads by appealing to my desire to support local businesses. They took my money but have not delivered on the style, content, or QUANTITY of ads.

Desired Settlement: I paid $509.45 for ads to be placed on totes that do not exist, with the exception of 2 that they sent me to make me believe that they had produced the advertising described in their sales pitch. The ad is unacceptable and completely unlike what I was sold. I want my $509.45 refunded, the advertising funds paid by the only other advertiser on the tote (******** ***** Home Health) refunded, and wish to never be contacted by Universal Ad Com, Totes 2 Go or any of their other assumed names.

BBB Response:

MESSAGE FROM BUSINESS:

 We are showing an invoice # ****** for ****** Ambulance Service. Carol Atkins is the person that placed the order for advertising with us on 8-10-2015 for the ******** County area ******* Chamber of Commerce bags. We show that the verification/quality assurance department verified the order with *** ****** (recording attached). I see that ****** Ambulance Service is in ****** County not ******** County and that might be part of the problem, but *** ****** did verify the advertisement for ******** County. We do have a Letter of Endorsement signed with ******* Chamber of Commerce. We have been shipping product to them and know of no problems. *** ***** stated that she called and spoke to director the person that signed the Endorsement was *** ******** she is the Executive Vice President. I’m not sure if or were the communication breakdown happened. The bags do not support the chamber as *** ****** stated in this complaint. The Chamber of Commerce receives the tote bags free of charge and distributes the tote bags with the advertisers on them. The chamber received the bags on 11-2-2015 at 2:10pm the same day this complaint was made. The advertisement that was printed for ****** Ambulance Service is the same as was verified with *** ****** (refer to recording). In good faith we will refund this customer. We do not feel we have done anything wrong, but we do not want her to unhappy with the product. We have taken the account to a 0 balance. We apologize for any misunderstanding this has caused you and your business.

Thank you for your help,

**** ********** ********* *****

11/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband's business received a call from Universal Adcom in regards to Local Advertising that we had done with them in the past. My husband agreed to think about then we started receiving invoices in the mail. We received a box in the mail with some sample advertising on it. We did not authorize it, We always us our Business Logo and they just had our name and address typed out. They called back again and said that we had 8 or 9 invoices that needed to be paid totaling to $4675.05. He thought that he owed the money and proceeded to give them our Credit Card for payment. When we spoke about that evening, I told him we are a small business and would never be able or would we spend $4675.05 in Advertising. They tricked him into paying a portion of the $4675.05. I did a stop payment at the bank so they could not take our money. They continue to call everyday, even after I have talked to them and told them we didn't authorize the advertising and that we will not be paying these bills. They are a complete scam and continue to scam people.

Desired Settlement: I want the bills credited and our Name and Number removed from their system. We do not owe them this money!

Business Response:

We are showing 9 invoices for ********* ****** ***** * ***** *** . We are showing that ******* ***** is the person that placed the orders on *******(Recordings attached). *** ***** talked with 2 departments when he placed the order for advertising a sales department that make the calls to business to see if they would like to advertise on our products and the Verification/ Quality Assurance department that verified the order with *** *****. The Quality Assurance Department Let *** ***** know that these were 9 new ads that he was ordering and thanked him for buying the 9 new ads that he was placing with our company. He had asked about the boxes that he received and they told him that was from a previous advertisement that he had from our company this was for new advertising and that she showed that he was a repeat advertiser. ******** ***** stated that she went down to the bank and stopped payment on the payment, but that was not cancelling the advertisement with us. *** ***** also stated that she told someone that she was not paying the bills. We show that we have only been able to leave 24 messages with no returned calls. I will cancel the orders but would ask that you review the recording attached, the advertisement was placed and verified with *** ***** and we do not appreciate being called a scam, because her husband ordered something without talking to her first. We will do everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time.  We apologize for any misunderstanding this has caused. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the understanding that they are canceling the orders and we don't owe them $4500?

They conveniently have sent me another box and bill under another name that we DID NOT request.  I want to be put on their Do Not Call List. 

Regards,


******** *****

11/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On or about June 5, 2015 I received a phone call from Universal Adcom asking me if I was interested in advertising my business with some "magnets" that would be handed out all over the county, I explained that I am a small business and just getting started and had a limited budget for marketing. The representative said that the payment could be made in installments so I agreed. She said she would call each month when the debit was ready to be taken from my account and she said that I would get an invoice. The first payment came out but I didn't get an invoice, so about a month later I received another phone call about my advertising with them and an invoice number. I assumed (maybe in error) that they were referring to the order that I had made. I have since then received subsequent phone calls from "****" who has said that I have an open invoice and I explained to her that I have already made my last payment and she stated this is for another advertising product. I told her that I don't want or need an additional advertising product. I told her that would be double advertising and I don't have the budget for that. She then continued to insist that I owe them and that there is no way to cancel the invoice. I told her that she can not force me to purchase her products. All purchases are voluntary. She continues to call and harass me demanding that I pay the invoice amount and states that i am OBLIGATED to do so. I told her that I never intended to buy 2 different products from the same company and that I paid for the product that I wanted in full already.

Desired Settlement: I want the harassing phone calls demanding money to stop. I have paid for the service that I wanted, and I still have NOT receive the products that I paid for and they promised to deliver.

Business Response:

We are showing an invoice # ****** and #****** for Supreme Home Care Inc. We show that ****** ****** is the person that placed both advertisements with our company (both recordings attached). We show that invoice # ****** was placed and verified on 6-5-2015 and put on a payment plan for payments to be ran each month the last payment was ran on 9-22-2015 the product was shipped on 11-4-15. Invoice # ****** was placed on 7-16-2015 and no payment has been made on this account. The 2 ads that were placed with our company are single advertiser products and we will not ship them till they are paid in full. We are sorry if she did not realize that she was placing 2 advertisements and I will cancel invoice # 7-16-2015 and stop the phone calls and this account. We apologize for any misunderstanding this may have caused

11/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First of all, I've read the other complaints and they are right on target with what we have also experienced. Now for my issue, my husband answered a call in August asking if we would like to advertise on the local county maps that they were producing. He told them to send the information to our email so we could consider it. However, on August 10th we received an invoice instead. I immediately called them and explained that we never authorized it. The woman was argumentative towards me and said that my husband authorized it; which was a blatant lie. She even claimed to have a recording of my husband authorizing it which she said I could hear, yet she never played it for me. However, I believe that this company is shady enough to edit a recording to make it sound like someone agreed to something that they clearly did not. After a couple back and forth calls, we it was finally agreed that we were not advertising on the maps and it was cancelled. I literally had to tell the lady we were not participating in the program a few different times. However, two and a half months later, we have received several more calls since then telling us that we need to pay our past due bill for services were authorized. WHAT? How is this business still in business?

Desired Settlement: I want my invoice cancelled; taken off their "previous customers" list and NEVER called again. I also don't want to receive their standard response, excuses, and lies either (see their responses on other complaints).

Business Response:

We are showing an invoice # ****** for ** ****** We show that ***** ********* is the person that placed the advertisement with our company (recordings attached). In the recording you will hear *** ********* was referring to the e-mail to send to **** for the ad copy. *** ********* does agree to the advertisement as you will hear. On 8-14-15 **** ********* called in and said that if we did not have a recording that she wanted it cancelled, well we did have a recording and our customer service did try to call her back to let her hear the recording. We do not tamper with the recordings and you can hear the back ground noise never stops. The recordings are to show that the advertisements are placed and are there to protect both parties. The advertisement was cancelled when we spoke with **** on 11-3-15 and she was informed it was taken to a 0 balance. We have placed ** ***** on our Do Not Call List and we apologize for any misunderstanding this may have caused you and your business.

11/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company proposing to provide T-shirts to our local high school for football season, with my advertising on them. I was charged $429.95. The products were never received and high school football season is almost over. This is a scam. Do not participate. The FanFare Sports company does not do as they promise and charge you immediately. I have tried to call for a refund and email, but so far, NO SATICFACTION. AND NO T-SHIRTS.

Desired Settlement: I want $429.95 refunded to my credit card, plus interest from 7/16/2015.

Business Response:

We are showing an invoice #****** for ****** ****** ****** ***. We show ***** ***** Is the person that placed the advertisement for ******** **** ****** ******** on 7-16-2015. We are showing that the advertisement was placed for basketball multi ad T-Shirts not football. We sent *** ***** an invoice that had basketball not football T-Shirts on it (see attached). We apologize if the t-shirts should have been for football and we had them set up for basketball, it had to be a mistake on our end. No one was trying to scam your company it was a mistake we had the t-shirts for the wrong season. We did print the shirts and shipped them to the school. In good faith we have put a credit back on your credit card for $408.95 that is what was paid on the account. We apologize for any misunderstanding and inconvenience this has caused you and your business.

11/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: customer id...******** invoice ****** Since January I have indicated to universal adcom that i didn't want anymore calls. each time they call i state i did not want anymore orders or calls. even a few times the reps would hang up on me. they sd that i had a bill with them i needed to handle before they could stop all calls. i folded and payed that bill. it wasn't two weeks after that bill was paid i was getting another call telling me i owed on another invoice from earlier. i don't see how that is because i have sd no orders and no calls since January of this year. i did not have one call where she wanted to verify info for another order and told her that i did not want this and again remove me from list. she sd she then would have to find a replacement for my spot. sd then that is what needs to be done. she hung up on me. I have advised the rep that keeps calling and telling me i owe, to listen to all the calls since January. i have not accepted any orders since then. i keep telling her this and she keeps telling me i owe. if my calls are listened to including the one where i arrg payment on the last bill i was told there was no more. i get several calls a week on this bill

Desired Settlement: customer id ******** invoice ****** I want this bill deleted as i never agreed to another order and have returned every box sent to my address. i have asked to be off calling list and never is done i ikeep getting orders and bill even though i keep telling them i don't want anymore.

Business Response:

We are showing an invoice # ****** and #****** for ******* **** ****** **** ******. We show that ***** ******* is the person that placed the advertising for both invoices. Invoice # ****** was ordered on 1-13-2015 for the ******** ****** ********* *******. Invoice # ****** was ordered on May 12, 2015 for ******** ****** ********* Guide Magnets. *** ******* verified the orders with the Verification/ Quality Assurance Department the same day (Recordings are attached). *** ******* did pay for invoice # ****** from January, but has not paid for the invoice # ****** from May. I think *** ******* might be getting the sales representative calls and the collection calls mixed up while our accounts receivable department is calling her for payment on her outstanding invoice the sales representatives could be calling her on the next rotation of the community guide magnets. ***** ******* stated that she did not order anything this year and you will hear clearly she in fact did order two ads this year. The account, Invoice # ****** has never been paid and is in our Accounts Receivable Department for none payment. This is the last order we show for ******* ****** **** ******. We can’t place ******* ****** **** ****** on our Do Not Call List while they have an open account due to it will take her # out of our system and Accounts Receivables would not be able to call her for the non-payment on her open account. Will we have no problem putting her business on our Do Not Call List once her accounts are paid. We apologize for any misunderstanding this may have caused.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute. Please enter your reason(s) for rejecting the business response below Regards, ***** ******* I have been telling them since early this year I do not want any other orders and to be removed from there calling lists. this was going on way before may. I would have not ordered anything if I new in jan and feb I was not ordering. on order ****** I was told the same thing they could take me off lists once paid. I finally paid and I disputed that order as well since I have been telling them to not to reach me at all. but, I paid it to stop the nonsense. not two weeks after it was paid I started getting calls on ******. I know I got a call this spring to verify order and told her I did not want. she sd then she needed to find someone to fill the spot. told her she will need to. she hung up on me. I have gotton that response a few times from this company. I would not have accepted a order in may after telling them since early this year I did not want anymore calls. I don't see where they sent the recording with voice date on it so we can verify it was may of 2015. I still stick to I did not order. I have asked them to stop calling for months before hand.

Business Response:

We are confused by this rejection. How can you argue with a recording that is attached on this complaint. The quality assurance department said the date and new advertising. At the beginning of the call she said “Thank you for buying the new ad today 5-12-2015 with ******” and “What is your title at the business? Care giver/ Owner – and you are authorized to purchase new advertising for the business?” *** ******* replied; Yes. We will be happy to place ******* **** ****** **** ****** once her account is closed as we mentioned before. We do not show that *** ******* has ever called into our customer service department to be placed on the do not call list, but if she had they would explain to her that while she had an open unpaid account they would not be able to till it was paid in full. We do not show that we have received a call from her to even explain that to her. We would have played the recording for her before it ever got to this point. If *** ******* is having a problem with the recording that is attached she can call into customer service and request to hear it. They would be more than happy to play it for her.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

***** *******

Yes, each call starts out like that.  Just because I sd I was with to place orders does not mean I did.   You Don't say what's in the rest of the call.  U ended it with I am auth to place orders.   Which I am, does not mean that's a acceptance of what you were selling.  Please send via this link where I can listen to all of call..it needs to be voice dated to ensure lts the same call.   Like I sd I have denied every order this year..  Maybe a listen to the one I paid and hear I requested no calls and was told it could not do until that was paid because then there would be more.    Your claim is only on a few sentences of 1 call, and yes there where many more calls.  I would get two sometimes 3 a day after I sd do not call.   


Business Response: *** *******

I have only put part of the call in my response because the calls are attached at the bottom of this complaint. I sorry, I thought you had listened to the calls that are attached. The quality assurance department does say the date on each call and they thank you for buying the ad, it is all on the calls that are attached to this complaint. Again I will say if you are having a problem with the recordings that are attached please call me and I will play them for you. When you call ask for **** ********** I will help you and we can get this complaint cleared up. 
Thank you,
**** **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

***** *******

I will be calling as I am asked,,,, I did not see any recordings attached at the end of the call. before I call I would like that forwarded to me somehow... thru email so I may listen to it before I call

 

*****


10/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from this company on Sept 2. I am a realtor and they said I could buy rally towels for a local high school as a fund raiser and my business information would be exclusive on the towels. I agreed to this, but after thinking about and checking the companies reviews on line, I called back the same day to cancel. I was told that the order would be canceled. They gave me a confirmation number on the phone. When I asked for written confirmation of the cancellation they said they do not do that. Two days later I was billed.A week later I received another sales call from the company. I told them that I had cancelled and that I did not want to work with them. The sales lady told me that since I had paid for it I should go ahead with the order. I told her there were better ways to use my advertising dollars. She was very persistent and I still told her I wanted to cancel. At the end of the conversation she said she loved me. I found that to be very weird and creepy.I then called back a week later to find out the status of my refund and was told it could be another week. Another week later I called and they said it could be another week. I also called the local high school and spoke with the vice principle who said he was not aware of them using this company for fundraising, which leads me to believe that this is a fraud.

Desired Settlement: I would like my money back. They charged my credit card despite my cancellation and have now taken close to 3 weeks and I have not had my money returned.

BBB Response:

MESSAGE FROM BUSINESS:

We are showing an invoice #****** for ********* ******** **** ******** ** *********** We show that ******* ******* is the person that placed the advertisement for the ***** ******* **** ****** ***** ****** on 9-2-2015. *** ******* verified the order and paid the account with the verification department. We only work schools that we have signed partnership agreement with and provide products to those schools. (See attachment) We show that **** ******** is the person that signed the partnership agreement with us and is still in effect today. ***** ******* **** ****** has been receiving products from us for the past several years. Customer service would have been happy to send her partnership agreement with the school before she thought the worst about our company. We have been providing sport and school products to schools all over the US for many years. We provide them at no cost to the schools, so that they can use them as fund raisers or as give a ways to their communities. *** ******* did call in to cancel the order and customer service cancelled the order for her the same day. When our customer service department cancelled the order the invoice was already on the way to the customer. The cancellation went to the sales representative and that is who called back trying to save their cancel. The credit for the refund was applied back to the credit card on 10-6-15.  We apologize for any misunderstanding this may have caused.

Thank you,

**** **********

Universal Adcom

 

10/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were contacted about ordering some totes. We decided it would be a good thing to order until we were told by 3 different people 3 different sizes and prices of the same ad. We then talked with a supervisor who said she would call us the next day for our decision. We decided to not go with Totes-2-Go because of the poor customer service, and the multiple stories we were told. We felt we were being pushed. We told the supervisor we were not going to continue. She said that was fine. Shortly after that we received a box of totes. We returned them at our expense. Keep in mind we did not sign a contract and told them we were not interested anymore. Since then we have been contacted multiple times wanting a payment. When we told them we didn't order them they said they would listen to our conversations that were recorded. They could never find the one where we said no, the ones they did find were multiple conversations put together to sound like one conversation. We have been told multiple times that a representative would contact us within 24 hours to resolve the issue. We would go weeks between calls and the issue was never resolved. The representatives were very pushy with all of our conversations. When we checked online about this company we saw that there were no "good" reviews and many bad reviews.

Desired Settlement: For the company to recognize our NO answer. That we returned the totes (at our expense). To stop billing us for a product we did not order. To leave us alone.

Business Response: We are showing an invoice #****** for ******** ********. We show that ****** ******** is the person that placed the advertising with our company on the ********** ******* Market Grocery Bags. *** ******** talked with the quality assurance department to verify her order (Recording attached). She stated that she talked with a supervisor and was quoted several prices, the reason they were giving her more prices is because she asked if they ran out of bags and wanted more how much it would be to get more of them. The recording with quality assurance was the last call she had before the invoice went out and the accounts receivable department started calling her for payment. She stated that we sliced up the recording and you can hear in the recording it is an ongoing conversation about the ad and the ad copy. We show that the grocery bags were shipped to ********** ******* Market on April 14, 2015 to be distributed to the community. We received the two sample bags back that we sent to ******** Hardware in June 2015. Please review the recording they gave her the customer service phone # and told her if she had any questions or concerns to please give them a call. In good faith we have taken the account to a 0 balance and no further collection efforts will be made. We apologize for any misunderstanding this may have caused.

10/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I answered a call several months ago asking me if I'd like to advertise on a local High School's T-Shirts. I told them to send me the information in the mail and I'll consider it. I received an invoice instead. I received several more calls since then telling me I need to pay my past due bill for services I authorized. I contacted the local High School that they mentioned they work with, and the principal confirmed they have no affiliation. No T-Shirts were printed or even ordered yet, but the person on the phone kept talking about my past due bill. I don't have a debt with them and I never ordered any product from them. Yet they continue to call me every few weeks asking me to pay a debt I do not owe. The lady on the phone (calling from ************) easily gets nasty and was talking to me as if I was a deadbeat skipping out on my bills, saying things like "you need to pay your bills" and "shut up" when I told her I wasn't interested anymore and won't be ordering anything from them. They do not even follow proper protocol for collecting a debt which they claim to be doing, because there is no actual debt. They are just trying to get people to pay made up invoices for orders that were never placed.

Desired Settlement: For them to stop calling me and harassing me, claiming that I owe them for something that I never ordered.

Business Response:

We are showing an invoice #****** for *** **** **** ******. We show that **** ****** is the person that placed the advertising with our company on the ****** * ****** High School T-shirts. *** ****** Spoke to the quality assurance department to verify his order (Recording attached). We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we have a signed Partnership Agreement with ****** ** ****** High School and have been sending the school products for several years (See attachment). We show that *** ****** account is still outstanding and we have not received payment at this time. We apologize for any misunderstanding this may have caused.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

**** ******


If you listen to the recording, you will hear that I asked to complete the transaction via mail with an invoice mailed to me because I didn't feel comfortable paying someone who cold called me without verifying everything first. I never received an order/invoice and I also called ****** HS and they had no idea what I was talking about. After that I decided to not go forward with the order, which I never finalized over the phone. T-Shirts were also never printed or sent to me, so I'm not sure how I incurred a debt with someone who cold called me over the phone, that's not how business is done, sorry. And knowing what I know now about how they conduct business (profane and harassing language over the phone) you will never get a cent from me, so you can keep trying to call but you're wasting your time.

Business Response: *** *******

I attached the recording of you confirming the order and asking them to send you an invoice because you did not want to pay that same day. The quality assurance department told you that it was no problem they would send out the invoice. I also attached the the partnership agreement that we have with the school. The invoice was mailed to you the day after the verification process. We are not showing that anyone from *** **** **** ****** has ever called in to our customer service department to cancel the order. The product has not been shipped due to non-payment. In good faith we are cancelling this order and no further collection efforts will be made.
Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they uphold their promise to stop collection efforts and completely cancel my order. 

Regards,


**** ******

10/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an unsolicited phone call regarding marking on tee shirts for "*********** ******". A school i never heard of. I told them i was not interested and a few days later i received a bill for $499.45. I tried calling both numbers on bill ************ and ********** there was no answer and no machine. Also their current address is **** *** * ***** ********** ** *****

Desired Settlement: I do not wish to contacted by this company again.

Business Response: We are showing an invoice #****** for *** ******** *****. We show that ***** ******* is the person that placed the advertising with our company on the *********** ****** ****** T-shirts. *** ******* Spoke to the quality assurance department to verify her order (Recording attached). Ms. Johnson (in the recording) corrected the verifier, when she was verifying a school out of Louisiana she asked her what school it was for and then corrected her by telling her that it should be for Springhouse Middle School. We invoiced her for the correct school (See attached). At no point in the conversation does she tell them that she does not want the advertisement. We show that invoice # ****** is outstanding. We apologize for any misunderstanding this may have caused.

10/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order was placed with Universal Ad on August 19. Payment could not be made on that day because the ad was to be for our church and we had to be given the money by the treasurer before the payment could be made. The salesman was asked to call back in a few days (I have listened to the recording). On August 25 a call was received and payment was requested and numbers were given - our card was charged $409.95. On Sept 3, another call was received saying that there was an additional charge that needed to be paid. What was not clear to my husband, and what was not clear on the recordings, was that these were two different ads. The third phone call was for payment for the first ad - I only figured this out after calling there customer service and being given the run around. I said to cancel the second order - the first paid for - because there was no email confirmations sent and this was not what we wanted. We had agreed to the one ad and it was a deceptive sales department that caused the confusion. When I called, all they did was play the recordings. I requested a call from the supervisor (because she would not put one on the phone) or their legal office. I have heard from neither, but I have received 2 invoices in the mail. Invoice #****** and Invoice #****** - at this point I want all the money returned and both orders canceled. I told the lady that and she said it couldn't be done.

Desired Settlement: Invoice #****** and Invoice #****** - at this point I want all the money returned and both orders canceled. I told the lady that and she said it couldn't be done.

Business Response:

We are showing two invoices #****** *** ******* for *** ****** ** *** **********. We show that ***** ***** is the person that placed the advertising with our company on the Single Advertiser Community Guide Magnets. Invoice # ****** ordered on 8-19-15 is for Single Advertiser Community Guide Magnet distributed by **** ** ****** was shipped on 9-22-15 and the other invoice # ****** ordered on 8-25-15 is for Single Advertiser Community Guide Magnet distributed by ** ****** **** ***** was shipped on 9-15-15. I have attached both recordings for your review. When *** ***** called into customer service on 9-8-2015 they let her know it was too late to cancel the orders that they were already in print. The verification department thanks you for buying the new ad on the verifications. We agree to refund the last invoice placed on 8-25-15 and will put a credit back on the credit card that was used due to he thought it was the same advertisement. We apologize for any misunderstanding this may have caused.

10/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 9/17/14 my company received a call from someone claiming to be a student from a local high school looking to secure advertising for the football program on the back of t-shirt from a company called Fanfare sports marketing. At first I agreed but something didn't seem right. After I hung up with this person I called the local high school they said their where representing and spoke to the athletic director only to be told they knew who the company was but had not had anything to do with them for over a yr and checked with the BBB to see their standing which to find out is not good.. Within 15-20 minutes I called Fanfare sports marketing and canceled the order only to be told it was to late it had been processed. I again demanded to company cancel the order as I didn't want to do business with them. I canceled the credit card I gave them just in case, I am glad I did. I have been receiving calls from this company for the past yr trying to collect on this cancelled order. I have spoken to the athletic director numerous times and they have not received anything from this company. I was also told they do not do business with this company anymore and haven't in a while. Fanfare sports has sent a few invoices but each time it changes from the original football program to a basket ball program t-shirt. Each time someone from Fanfare sports has called I have told them that the order was cancelled and that there was no product sent to the school which the original person that called misrepresented themselves telling me they where a student.

Desired Settlement: I do not owe this company for this as it was cancelled, they are a scam company and I want this cancelled for good and them to have no more contact with my company, ever.

Business Response:

We are showing an invoice #****** for ***** ** **. We show that *** ***** is the person that placed the advertisement for the ****** **** High School T-shirts. We show that *** ***** tried to pay with a credit card the day he placed the order, but the credit card did not go through. The card came back as credit card decline nsf. We tried for several weeks to call *** ***** to fix the credit card payment and we were unable to contact him. When our accounts receivable department did get in contact with him they let him know that the credit card payment was declined. He told them at that time he wanted to cancel, they explained to him at that time it was too late to cancel the advertising. The product was already in print. The account receivable department has called him several more times letting him know that he needed to pay the invoice. They have offered him discounts and payment plans. The last time they spoke to him he said he was lied to about the school and hung up. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we had a signed Partnership Agreement with ****** **** High School and have been sending the school products for several years (See attachment). *** ***** stated that our sales representative told him that he was a student, but yet told him he was with Fanfare Sports. The invoice was sent to ***** ** ** on 9-17-2014 with our business name and logo not from the school. We have the signature from UPS that the product was delivered to the school and to *** *****(see attachment). We feel he has contacted the BBB to get out of paying his account. We have all of the documentation to show this is a false claim against our company. *** ***** is requesting that we write off the account. In good faith we have taken the account to a 0 balance. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Although their response contains many lies, which infuriates me, I'm glad they are not continuing this charade.  I would like to thank you for assisting me in resolving this matter.

Regards,
*** *****

9/24/2015 Problems with Product/Service
9/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: SCAM!!! The company I work for was solicited over the phone to buy advertising. My company went ahead and purchased 2 advertising campaigns where Universal Adcom would put our name and logo on t shirts and cozies. The company received a sample of 2 of each. The owner of my company went to the event and asked the parade ******** and the head of the event that was supposed to be partnering with Adcom. Neither had ever heard of them and advised this was most likely a scam, the owner the crowd and could not find a one of the over 1,000 pieces. I called Adcom to let them know we wont be paying and where we needed to send the 4 samples back to. The lady assured me she would get to the bottom of this and call me back. They now call me 3-5 times a week, its almost never been the same person and the bill is now in my name and the company. Adcom is threatening me with taking me to collections if I dont pay the money myself after we have already found out that Adcom is a scam.

Business Response:

We are showing two invoices -  # ****** and Inv # ****** for *** ************. We show that ******* ******** is the person that placed the advertising with our company on the **** * ***** ***** *********** ** **** ****** t-shirts And *** *******. We were working with ***** *** at **** * ***** ***** to get them free products to hand outs for the *********** ***** ********* ******. We also helped the community business owners advertise on the products to make them free handouts for the radio at the parade. The radio station signed up with us to receive many of our items. The parade was in March 2015 and all of the products were shipped to the Radio station In February 2015. We were not working with the Parade Marshall or the person that was head of the event, so I’m sure they did not know who we were. We sent both invoices to *** ******** that stated it was with Universal Adcom and the description was Radio Station **** ***** ****** I have attached the UPS tracking sheets that shows that the radio signed for the product. **** ***** ***** had the *********** ** **** ****** Event on their website showing them handing out the products back in March. We don’t show that *** ******** has ever called into our customer service department with his concerns. Our customer service department would have provided all of the information he needed to show him the products did get distributed with his advertisement on them. We apologize for any misunderstanding. 

9/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have asked repeatedly to be removed from their soliciting calls. For three years now. During my last call I asked the lady if I had signed some sort of contract. She replied "No".I asked her "Why they continued to call? "It is their policy". I informed her I Wanted no further contact with this company. She informed they would continue to call. September 10,2015 they called 9 times. I asked to speak with a supervisor. I think she just passed me to someone sitting beside her and they try to humor me. I'm not pleased with the way they harass would be advertisers. They contacted me. I did order some things. Now I have no further need and they keep telling it's the final rotation. I have even down right rude and still the calls persist.

Desired Settlement: Would like the harassing calls to stop. Would like to not hear from this company again.

Business Response:

We are showing *** ***** ***** has been a repeat customer of ours since June 2009. We show that ******* **** is the person we have worked with on several products. Let me start by saying,  we always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product. You are receiving more calls because you do advertise on so many different products and when that rotation comes out they call you as a repeat. You do not have any open accounts with our company at this time. I do not show that you have ever called into our customer service department to be placed on the do not call list. We have now placed *** ***** ***** on our do not call list. We apologize for any inconvenience this has caused you and your business.  

9/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom used pressure tactics and also lied to me, in order to force me to purchase more advertising. I work for a retail store in South Carolina. May 2015, We purchased one batch of magnets, $409, that we were told would be for the ******* ****** Sheriff's Department. I was under the impression that the money would go to the Sheriff's office. One month later, in June 2015, we received another phone call asking us to advertise on more magnets. I refused their offer and told them I no longer wished to advertise on anymore magnets, because we had not received any proof of the previous purchase and it was too expensive. After I refused, a different sales person got on the phone and explained to me that i could not cancel in the middle of a cycle. She said that there were still two more printing runs left, and i was obligated to purchase the last two. This was a complete lie, but I as a customer was none the wiser. I was told that i had no choice, and I believed them. I was then transferred to the verification department to confirm the order and ad layout on the magnet. This is when they also began recording the phone conversation. They currently have a voice recording of myself saying yes to print the ad, but what they purposely do not record are the SALES conversations. After the sales call was finished, i went back to work and entered into the busiest month in our business' year. After the dust had settled, I started doing a little research, and discovered that Universal Adcom was rumored to be a scam. I called the ******* ****** Sheriff's Office, and also discovered that they did in fact receive the magnets, but had no knowledge of where, how or why they had them. This is not how advertising works. Universal Adcom is currently trying to collect 2 payments of, $599.45. I have refused payment. They told me that is not an option. They have NOT printed the last 2 runs of magnets or provided any service of any kind. They are the worst business ever.

Desired Settlement: I would like to demand that the current bills of $599.45 each be CANCELLED. There have not been any services provided and the Sheriff's Office has in NO WAY agreed to distribute the magnets.

Business Response:

We are showing an Inv# ******* for ******* *********. We show that ***** ******** is the person that placed the order. Let me start by letting you know that we always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the products. Your company is under no obligation to place an ad from one edition to the next. We show that *** ******** told our accounts receivable department (when they called him for his payment) that he was told that he was under some kind of obligation to do the advertisement. We let him know that he was under no obligation with us from one edition to the next. We cancelled both of his open invoices and took them to a 0 balance.  We have a signed Distribution Agreement with ******* ****** Sheriff (See attached signed agreements). We have sent Maps and Community Guide Magnets to the Sheriff Office for many years. I understand that there is negative opinion on the internet about our company, but I hope you understand that we sell advertising all over the United States and sell about 300 ads a day. Even as hard as we try and thrive on great customer service we do not always make everyone happy. People will go online and complain about our company before they ever pick up a phone and call us to resolve any issues. We apologize for the sales representative telling you that you were under obligation to place the advertisement, we take this very serious and that also why we cancelled the invoices for you,  but I am happy to inform you that this employee is no longer representing our company. Thank you for being a customer and we apologize for any misunderstanding and inconvenience this has caused you and your business. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Thank you, Universal Adcom, for doing the right thing. 
Regards,


***** ********

9/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 2 years ago we filed a complaint against this company for continued harassment by them. They where insisting we purchased products and where demanding payments for things we had never done. They refused to remove us from their calling list. Thankfully with the BBB's help we were finally able to stop the calls from them. They were ordered to no longer contact our company for any sales products of any kind. On Monday August 10th, 2015 we received a call from a gentleman who said his name was ***** and he was with the ***** ****** ******* ****** Festival. They were looking to have us help advertise on totes they were going to hand out for the festival. As this is a local event and the number on our ID showed up local as well we assumed he was truly with them. After we agreed to advertise with them and paid for the product up front we received an email for the invoice. It was NOT the ***** ****** ******* ****** Festival who contacted us. It was instead Universal Ad Com. They never stated they were with Ad Com or any of its subsidiaries. Had they we would have never agreed to it! They falsely represented themselves! We now have purchased a product from a company that we do not wish to ever be doing business with because of this!!

Desired Settlement: We wish to not only receive a refund of $459.95 for a product we would have never agreed to had we been told correctly who it was but we also wish to no longer receive contact from them or any of their subsidiaries or sister companies for as long as we are in business!

Business Response:

We are showing an invoice # ****** for ******* **** **********. We show that *** **** is the person that placed the advertising with our company on the **** ****** ******* ****** Festival Merchandise Bags. We are working with the Director of the **** ****** ******* ****** Festival to get them free products to hand out. We are also helping the community business owners advertise on the products and paying for the advertising on the products so they will be free handouts for the festival. They have signed up with us to receive many of our items. We called on business in the area from a list provided to us for the county, we did not check against our Do Not Call List. ******* **** ********** is the only business in **** ****** that we should have removed. We did represent our business as Universal Adcom when we called the business and the Invoices were also invoiced by Universal Adcom. *** **** verified the order with the Quality Assurance Department on 8-10-2015 when they stated (This Is ____with Universal Adcom Quality Assurance Department…ect) We in no way tried to misrepresent ourselves we are proud of our business name and are well known by our name all over the United States. We are very sorry that *** ****** had a bad experience with our company in the past and wish her the best success in her business. We have cancelled invoice # ****** and will credit their credit card today for their purchase. Please refer to the BBB complaint # ******* on 10-16-2013 to see we had already placed ****** **** ********** on our Do Not Call List before she had made the complaint. The complaint will also show that the account she is referring to never got invoiced due to the verification department never let the ad go through to invoicing they cancelled the order when she told them she did not want to do the advertisement. The product that *** ****** received she had placed with our company and in good faith we even took one account to a 0 balance for her. We will do everything we can to prevent ****** **** ********** from receiving another call from our business. She did not receive a call for 2 years when we told her we would put them on our Do Not Call List, it was an error on our part for not removing her from the list we were provided. We apologize for any inconvenience this has caused you and your business.

9/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ShoreWaves Internet Purchased advertising on a eco friendly tote bag for ***** *****. We agreed to the following in April 2015: We will be giving out eco friendly tote bags free to everyone at **** ***** ** ******** ******. The ad sizes are; a dollar bill size ad that is $549, a Cd Case size for $749.5 or one side of the bag for $989.50. Everyone will be exclusive in their industry. You will also receive a free box of bags for participating as well. We purchased a self designed dollar bill sized ad. We received 2 bags (not an entire box as our original agreement indicated). And, it is now August 19th 2015 and there have been 0 tote bags for distribution at any of the ***** ***** locations in ******** ****** **. I have spent the $549.00 for the advertising and have incurred costs including labor for the design and multiple follow up communications with Totes to Go/Universal AdCom employees. Universal AdCom is now calling trying to sell me additional advertising when I have not seen any evidence of the first advertising I purchased being distributed in our community. Just this morning in a span of 2 minutes they called our office 6 times. The calls forwarded ti my voicemail as I was on the other line with a customer. Universal AdCom chose not to leave a message and chose to continue calling. 5 minutes later I was still on the phone with a customer and they called again, and again they chose not to leave a message.

Desired Settlement: I would like our money refunded and Universal AdCom to cease all contact with me as their employees do not seem to understand proper phone etiquette. and keep giving me the run around regarding our purchase.

Business Response:

We are showing an invoice # ****** for ********** Internet. We show that **** ***** is the person that placed the advertising with our company on Grocery Bags for ***** **** on 4-10-2015. *** ***** verified the order with the Quality Assurance Department. The product was printed and delivered (2 boxes) to ***** **** on 7-10-2015 at 1:07 PM signed for at ***** **** by (UPS Tracking attached). I have also attached of the advertisement that was printed for your review. We send the product to the distribution point to hand out to the community. We can print more to send to your business if that was your understanding or we could reimburse you for the amount in which you thought you were to receive. Our PR department is contacting the store to find out what happened to the bags that we printed and sent to them. Please feel free to contact me **** ********** ************** to help get this resolved. 

9/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: constant phone calls when we have agreed NOT to advertise with them again.

Desired Settlement: never to be contact by this company again.

Business Response:

We are showing that * * **** * **** Inc has been a customer of our since November 2013. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. We appreciate your business for the past 2 years. We will put * * **** * **** Inc on our do not call list. We are not showing that anyone from * * **** * *** Inc ever called customer service to be placed on the Do Not Call List, they would have been happy to do this for them. We will do everything possible to stop the calls. Under Federal Law there is no do not call list for “business to business” but we will remove your number. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


*** *********

8/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company called us on April 29, purporting to be the ****** ****** government, and saying that they were wanting to take donations in order to help fund a set of refrigerator magnets with important phone numbers. These magnets were supposedly going to be handed out throughout the city, and we thought it may be a good advertising venture. We agreed to place an order for the magnets. The subsequently charged us $569.98. On June 23, I called them asking about the order status, and the person on the phone would tell me no information at all other than repeating, "Sir, they are in production". She would not even let me cancel my order, only kept saying that "they are in production". Well, I contacted American Express, disputed the issue, and AMEX refunded the $569.98. Now today, 7/28/15, I received a package from UPS containing a total of 2 magnets, with an invoice for $599.45. The original "order" was to include 1,000 magnets. for $569.98, which is what they initially ran our card for. We do not want these magnets, and we refuse to pay for this product. We feel that their advertising and representation are misleading, and their business practices are far too shady for us to do business with. Currently, they have received no money from us, and we have 2 magnets, which I will gladly return.

Desired Settlement: If they want their magnets back, I will need a valid shipping address, and I will gladly return them. Otherwise, we have no need or desire to contact this company or to receive contact from them.

Business Response:

We are showing an invoice # ****** for **** **** ****** **** We show that **** ************** is the person that placed the advertising with our company on the ****** ****** Community Guide Magnets on 4-29-2015. *** ************** verified the order with the Quality Assurance Department and paid the same day (Recording attached). The product was printed and delivered to *** ******* on 7-24-2015 (UPS Tracking attached). *** ************** did call in to see where the product was and became angry and ask for the ad to be cancelled on 6-23-15 we explained to him that the product was in production and that it was too late to cancel the order that they had already started the printing process on them he did hang up on customer service when he called. The sales representative let the customers know that it will take 10 to 12 weeks for delivery. We have distribution and endorsements set up in the counties that we do community guide magnets in. We let the customers know who we are working within the county not that we are any kind of county government office. In ****** ****** we have an Endorsement with the ****** ****** Sheriff Office, ********** Police Department, ********** ****** Library and Radio Station **** *** ** (See attachment). We send 2 copies of the printed product to the customers so that they can see the advertisement that we printed with their business on them, the rest of the product goes to the endorsers and distribution points, so that they can hand them out free to the public. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

I did accept the offer originally, as they advertised themselves as being a part of the ****** ****** government. This was on April 29. On June 23, I did call the representative, as a web search revealed that this business was not a member of the BBB, which made me concerned of a scam. I did call their office, and I did become rude, as a 5 minute, 15 question conversation was only met with, "Sir, I can only tell you they are in production". From a company that already had our money, I honestly expected more, and thought I was being given the run around. It was after this conversation that I canceled our payment.

As for what they actually sent, on July 28, I received 2 magnets in the mail, with an invoice for almost $600. This is most certainly NOT what we discussed over the phone, and confirmed, etc. What I was originally told was that they were making magnets for the county, and they wanted to know if we wanted our names on them. As part of the discussion, I agreed to 1,000 magnets, and was assured that these would be for our distribution, from our place of business. Otherwise, why would I even order 1,000? 1,000 units is not their standard unit for sale. The sales pitch was that they were making the magnets anyway. The sales pitch was not, "Hey, the county wants to make some magnets to hand out, and we want you to pay for them." Sorry, but that is not how the discussion went, and that is not what I agreed to pay for. I agreed to pay for 1,000 magnets, not 2. 

The agreement was for 1,000 magnets, at my place of business, not 2 magnets. We refuse to pay almost $600 for 2 magnets!

There are 18 businesses listed on this magnet, so now there must be 10s of thousands of these magnets around, of which we were only special enough to get 2, when we agreed on 1,000, when we paid for 1,000. 

Regards,

**** **************



Business Response: We are an advertising business. The advertisement that was purchased was for the ****** ****** Community Guide Magnets. He stated on his original complaint that we told him they would be distributed through the city. The way we get them distributed through the city and county is with our distributions we set up in the county. We send the customers 2 magnets so that they can see what their advertisement looks like that is being handed out. In good faith we will  printing 100 more magnets to send to him to hand out if he would like, please let us know.  We have already sent out all of the magnets that we printed to the distribution points. He was charged for his advertisement to be on the magnets that were distributed by the city offices. He was not charged for his complimentary magnets that were sent to him. We apologize for any misunderstanding this may have caused you and your business. 

8/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have received three complaints from our membership that Universal Adcom (Doing business as Hometown Productions out of Peoria IL) is calling our membership, asking for phone payments, and claiming to be selling and renewing ads for our chamber directory which they do not publish. When I attempted to contact the company I was forwarded to the sales rep for ***** ******* ** who told me that he was calling local businesses, but that the businesses were "clearly confused" and all he was saying was that our Chamber would be distributing the publications, which we have not agreed to do.

Desired Settlement: I would like a Cease and Desist of them falsely claiming to be representing the ****** **** Chamber of Commerce or the business' local Chamber of Commerce. Even if they do not name us by name, when they make statements to a ******* ** area business regarding a local chamber of commerce they are falsely representing the ****** **** Chamber of Commerce. I would also like a Cease and Desist on them claiming that the ****** **** Chamber of Commerce or local Chamber's of Commerce will be distributing this publication, as none of the other local Chamber's I reached out to have authorized this distribution either. If there is a local location planning to distribute this publication, I would like that location named in their phone calls as opposed to statements regarding the ****** **** Chamber of Commerce or the business' local Chamber of Commerce.

Business Response:

*** **********

Please let me start by apologizing for our sales representative telling any business that you were a distribution point on the maps that we produce of the ***** ******. This year we did not reach out to the chamber for distribution as we do in many counties that we work. We talked with the sales representative that is working on the ***** ****** Map and disciplinary actions have been taken. (He was a new sales representative that thought all of our maps were with chambers due to the only other county map he worked was endorsed by the chamber and they sent him a chamber list and they were very happy to work with him on the project) We will call the business that placed an advertisement on the map and make sure they understand that we do not have a distribution agreement with ****** **** Chamber of Commerce. Should we find a business that does not want to advertise on the map due to the chamber not handing them out, we will cancel their ad and refund their money if they paid when they placed the order. We hope we may be able to work with the ****** **** Chamber of Commerce in the future. We apologize for any inconvenience this has caused.

Thank you,

**** **********  ********* ***** 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate their willingness to contact any businesses that may have placed ads under false pretenses and correct the misinformation.  

Regards,


**** *********

8/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We had a lady come into our office and show us a community emergency numbers magnet from 2014 and wanted us to advertise on it. She showed us last years and claimed the other advertisers were not renewing & because we are a fairly new company it would be great for us as we would have the banner across the entire bottom of the magnet. We told her we had never spent that much on advertising, but she insisted that it was worth it as we would be the only car dealership on the magnet this year and it would be the whole bottom banner. We agreed and she had her company call us and get our credit card info. It was $599.45. We are a small family owned company and that is THE most we've ever spent on advertising! We were charged on our card 4/16/15. The magnets came 7/6/15 and the spot they gave us is 1/2 what they described. We would NOT have paid that much money for the 1-1/2" x 3-3/4" 2-color ad that we received. We called the company and they swear they don't send out anyone for advertising, but 3 adults were here the day that lady came in and described it to us - same day they called and got our credit card info. I've spoken to their contract person here in town and they are not happy with this situation either and will probably not renew the contract that they've had for over 40 years.

Desired Settlement: We don't expect a full refund, but we got 1/2 of what w were told so we expect 1/2 of what we paid refunded to us immediately. That would be $299.73

Business Response:

We are showing an invoice # ****** for ******* **********. We show that ***** ******* is the person that placed the advertising with our company on the ********** ****** Community Guide Magnets on 4-15-2015. *** ******* verified the order with the Quality Assurance Department and paid with a credit card (Recording attached). The product was printed and delivered to *** ******* on 7-2-2015 (UPS Tracking attached). This is such a hard complaint to answer. We tried very hard to let *** ******* know that no one from our company would come to his place of business. All of our customers are contacted by phone only for advertising. We are not saying that someone did not go to his place of business. We are saying no one from our company would come to his business for him to place an ad. We think that maybe he did business with another magnet company that may go door to door or someone got one of our magnets and went to his place of business trying to act like us. We are not sure what has happened. *** ******* told us that he paid that person that came to his place of business. We told him as soon as that payment cleared his bank look and see what the name of that business is. We show *** ******* only placed the one ad with our company back on April 15, 2015. We hope this helps we do not feel this complaint should be held against our company. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
I appreciate the refund, it does show that you are a reputable business after all.  Look forward to receiving the refund.
Regards,


***** *******

8/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal AdCom Called and I told them that I wasn't going to do an add this year, A while later someone calls to get payment for the add, I told them I didn't place the add this year, they said that the add had been authorized when I asked them to provide me with a written confirmation that an add had been authorized they said they don't do that. I did provide them with my credit card number after insisting that I hadn't placed an order and telling them that I would be filing a complaint with the BBB.

Desired Settlement: I would like the money back for the add that I didn't place.

BBB Response:

MESSAGE FROM BUSINESS:

We are showing an invoice #****** for ******* ****** **** * ****. We show that ***** ***** is the person that placed the advertising with our company on the Whitley County Conversion Magnets on 7-7-2015. ***** ***** verified the order with the Quality Assurance Department (Recording attached). In the recording you will hear them say it is a new ad for the conversion magnets it is not something she already ordered. I have attached the last 2 recordings of advertisements that *** ***** has ordered from our company. In good faith we have taken this account to a 0 balance and placed ******* ****** **** * **** on our do not call list. We will place a credit back on her credit card for $369.95 the amount she paid for the advertisement. We apologize for any misunderstanding this may have caused.

8/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company makes false claims asking for payment of advertisement that was never approved. They have called our place of business at least 2-3 per week after numerous requests from us to be removed from their "Do Not Call" list. We have advertised with them in the past, but presently have severed all advertising business with them due to harassing phone calls and false claims of past due invoices for advertisement that had never been approved. They also operate under other company names (i.e., Premier Map). They claim to be a "community representative" wanting you to place an ad to benefit your community.

Desired Settlement: We would like for the company and their affiliates to stop the harassing phone calls. We DO NOT want to utilize their services ever again!!

Business Response:

We are showing that ***** ***** ******* *** ************** has been a customer of our Since September of 2010. We do not show any current or outstanding account with our company. The last advertisement that ***** ***** ******* *** ************** placed with us was on September 16, 2014. I do not understand why anyone would call you and tell you that you have a past due invoice. We show an invoice from 2012 that went to an outside collection agency, but we show it was paid on June 8, 2012. I have attached the last 2 recordings from our verification/ quality assurance department on the last 2 orders that were placed by ***** ***** ******* *** ************** for your review. The verification/quality assurance department thank them for purchasing the new ads and they verify the order (mailing address, physical address, price, size of the ad, ad copy, ect..) at the end of the call they again thank you for purchasing a new ad and give the customer service phone#. We do show that ***** ***** ******* *** ************** was placed on our do not call list on 9-16-14. When we placed them on the do not call list we asked for the phone #’s to be blocked and we were given ************ and it was blocked, if there are other #’s that need to be blocked please let us know by calling our customer service department at **************. We are unaware, if there are more phone #’s to be blocked.  We have done everything possible to keep you from receiving calls from our company. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. Our Corporate office is Universal Adcom, we do have DBA offices that sell different products. We do have an office in ********** ** that does advertising on maps, Premier Maps Company is a DBA of Universal Adcom. We apologize for any misunderstanding and inconvenience this has caused you and your business. 

BBB Response:

MESSAGE:

Thank you for taking the time to speak with me. The complaint that I filed back in April (see below) against Universal AdCom/Premier Maps is unresolved, and I am writing you so that you can reopen the case. This company is still calling our business and trying to sell us advertisements after we have asked to be put on their “Do Not Call” list numerous times. When calling, the salesperson says misleading things like “I am with the Iberia community and we are putting on the finishing touches to the community maps” (or whatever product they are offering at the time; i.e. parish magnets, community guides, etc.). When I ask what company they are with, the salesperson replies, “UAC”; fortunately from past dealings with them, I have started asking what company they are with, because their sales pitch is so misleading. As you can see from the complaint I filed in April, the company agreed that we did not owe them any money for any outstanding invoices, as the salesperson leads you to believe when they call. They continue to contact us from several different numbers, including cell phones, at least 2 or more times per week, with the most recent call being about 5 minutes ago. I have had the same conversation with each sales representative that calls, stating that I know that we do not owe them any money, we are not interested in advertising with them on any products that they offer, and to please stop calling our business. I am beyond frustrated with this company. I feel I should not have to spend time out of my day repeating the same things every time a salesperson calls from their business. I feel like our company is being harassed, and I’m sure that we are not the only company in the Iberia Parish community that they are harassing.
Please feel free to contact me via email or phone if you have any questions.

Thank you for taking the time to assist me in resolving this issue!

******** ***** **** *** ********* ************* ***** ***** ******* * ************** ******* *** **** **** ******* ***** ***** **** *** **** *** ******* ** ********** ** ***** ********      *** ***** ******** **********************************


Business Response:

*** ****,

Let me start off by apologizing for phone calls. I placed your business on our Do Not Call List on April 15, 2015. I do not know how you are still receiving calls. I blocked the phone # ************ I have to ask do you have another phone # that they might be calling you on? You stated that sales representatives have called you from cell phones, none of our representatives use cell phones all of the calls are made from our office phones only. I checked our phone records and did not find a call to your business from our corporate office or our other offices on 6-23-2015. We are not sure, but we have had some of our customers call us and telling us that an ex-employee is calling them from another company (Tri County Publications) and telling them that they are with UAC. I’m not trying to make an excuse. I’m wondering if this has happened to you as well. Please give me a call personally (**** ********** **************) if you get another call so that if it is our company I can track how they are calling you, if you have more phone #’s that need to be added to the list please call me so that I can block any other phone # you might have. We do not want to call you if you are not interested in advertising and waste your time any more than we want to waste our time. Under Federal Law there is no do not call list for business to business, but I will do everything I can to keep you from receiving unwanted calls from our company. We do apologize for any inconvenience this has caused you and your business. 

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 23, 2015, I called Premier Impression/Ads in Arlington, Texas to inform this company that our external AP firm in error selected their company as a payee on a check#1501 $111.52 dated 5/21/15 which Premier Impressions/Ad applied it to a "paid" invoice. I requested a check to be returned to our company within 10 business days. I spoke with Annette at this company requesting to speak with ****, office manager. Three times I called their business and on the 1st call **** was at lunch and on third call, Annette said **** was on vacation. Their phone customer service was horrible. Answering phone calls were so unprofessional - talking over you, asking the repeated question that did not apply, placed on hold 3 to 10 minutes and coming back on the line asking the same question. Let's see if the money is returned to our company with 10 business days...I doubt it.

Desired Settlement: Requesting the funds of $111.52 to be returned in 10 business days.

Business Response:

*** *******

Let me start off by apologizing for the payment not getting sent back to you. I was on vacation from July 22 – 27 I am the person that handles all refunds. ******* let me know what had happened as soon as I got back and the check was hand cut and mailed out to you on July 27 you should be receiving it soon. You told us you would give us 10 days to get your refund out and you did not even give us the 10 days. ******* let you know that the refund would be sent out as soon as I got back from vacation. I do apologize to you that the check could not get sent back to you the same day that you called, but I hope you understand that there is a security level that you have to have to do refunds. We do apologize for any inconvenience this has caused you and your business. 

Consumer Response: Better Business Bureau:

In her response, I sent my complaint on the unacceptable customer service NOT how the refund check was handled.  Again, it was the unacceptable customer service on the phone from Arlington, Texas corporate office receptionist.  

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable only to me.  

Thank you.

Regards,

******** ******

7/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: THEY START EACH PHONE CALL WITH YOU ARE UNDER NO OBLIGATION BUT THEN THEY SAY YOU HAVE NO CHOICE. THEY ARE BILLING ME FOR THINGS I DID NOT ORDER. THEY SAY I STILL HAVE 4 THINGS I MUST PAY FOR THAT I DID NOT WANT OR ASK FOR. EVERY SINCE I GOT INVOLVED WITH THIS COMPANY I HAVE WANTED OUT BUT THEY WILL NOT LET ME. THEY WANT OVER 1700.00 FOR THINGS I DID NOT ORDER. THEY CALL 5 TO 7 TIMES A DAY EVERY DAY AND WHEN YOU ARE RUNNING A BUSINESS THAT MAKES IT HARD. I JUST WANT OUT AND DONT FEEL I OWE THEM A DIME

Desired Settlement: I DONT OWE THEM A DIME AND THEY WILL NEVER CONTACT THIS BUSINESS AGAIN

BBB Response:

MESSAGE FROM BUSINESS:

We are showing that John’s Automotive Repair has been a customer of our since 2010. We do not show any outstanding account with our company. The last advertisements that John’s Automotive Repair placed with our company was in April of this year. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. I have attached the recordings from the last advertisement that John’s Automotive Repair has placed with our company to clear up any confusion. You may have us confused with another company we do not show you owe us $1700.00. Your company has always paid for your accounts in a timely manner or the day of placing the advertisement. In good faith we have placed your company on our do not call list and apologize for any misunderstanding. 

 

Thank you,

**** ********** ********* *****

7/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I run a non-profit in Oxford, MS. In the past I have purchased ads on maps of our community that are distributed to visitors and new residents. This year I was contacted by this same company to buy similar ads on magnets, which I decided to do. Afterwards I received numerous phone calls from the company's representatives saying something like "I am calling about the magnets ads you are buying" in order to verify information. People kept calling to verify this information. I was under the impression that I was verifying information on this one order. Before I know it they are saying I have bought like three sets of these magnets from the same company. I have now paid for two sets of magnets (thought I only bought one). They called back a week or so ago over and over to "verify this information on order I had committed to buy and it was time to go to print and they needed this information immediately". I talked to a couple of different people and expressed my frustration. I was told over and over that I had committed. I thought I committed to ONE order NOT three. I would not have ordered multiple copies of the same thing! Now I am being billed for this last order (3rd) for $599.45. I asked multiple people to take me off their call list and they said that they could not do that but next time they called I didn't have to order.

Desired Settlement: I do not want to have to pay this last bill. Multiple people from the same company called me selling the same thing so I thought I was just buying one thing instead of three. I have already paid double what I thought I had ordered. I also do NOT WANT ANY FURTHER CONTACT FROM THIS COMPANY!!

BBB Response: MESSAGE FROM BUSINESS:


We are showing that Camp Lake Stephens has been a customer of our Since October of 2012. We show there are 4 invoices that are not maps they are different products. Inv# ****** from 4-27-15 is for Conversion magnets (kitchen conversion) delivered on 5-22-2015. Inv# ****** from 5-20-15 is for emergency magnets (they have national 800 #’s) delivered on 6-22-2015. Inv# ****** from 5-29-15 is community guide magnets (local city office #’s). Inv# ****** from 5-29-15 is for calendars (calendar magnets). We are showing that ******* ******** is the same person that ordered all 4 products. *** ******** stated that he was confused when he was receiving the calls and thought they were talking about the first order he placed, but the first account was already delivered to him. The last thing we want to do is confuse our customers this is why we have a verification department that go over what they have purchased. In good faith we are cancelling the last two accounts for *** ******** Inv# ****** and # ******. *** ******** never called our customer service department with any concerns about his accounts or to be placed on the do not call list. Our customer service department would have been glad to take care of this for him. We have now placed Camp Lake Stephens on our do not call list. We apologize for any misunderstanding this has caused you and your business.

Thank you,
**** ********** ********* *****

7/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My business was sent a bill for products and services that was never agreed to or authorized. They have numerous complaints and a history of deceitful business practices in sending businesses fake bills and then acting like you ordered from them. They are trying to bill me $319.45 for merchandise that was NEVER ordered! They are scam artists who then threaten to report your refusal of payment to a credit bureau. This is extortion! In calling their customer service department they also claimed to have a recorded conversation (illegally) of an employee agreeing to order the merchandise, but they could never produce such conversation when asked. This is because the conversation never happened! Recording conversations without someones knowledge is illegal last time I checked!

Desired Settlement: I expect any and all contact with my business and any employees to be deleted and removed from their system and this fake made up bill to be cancelled and removed. I furthermore plan to take legal action against them for extortion and illegally recording a conversation without consent if there is any further bills or contact made to my business if necessary!

Business Response:

We are showing an invoice # ****** for *** ****** *****. We show that ****** ****** is the person that placed the advertising with our company on the **** ********** High School T-Shirts on 3-20-2015. ***** ****** verified the order with the Quality Assurance Department (Recording attached). In the recording you will hear the Quality Assurance Representative inform ***** ****** that the call was being recorded. We sent the invoice on 3-20-2015 and someone from Mor Beauty Salon called in (sorry no name was given) and we informed them that the call was recorded and that we could play it for them. While we were pulling up the recording they hung the phone up. We have left several messages for someone to call us back concerning the outstanding invoice with no return calls. In good faith we have taken this account to a 0 balance and placed *** ****** ***** on our do not call list. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a zero account balance and *** ****** ***** being placed on their DO NOT CALL list  is satisfactory to me.   This is in no way an admission to any prior agreement to purchase any advertising, of which they obviously misconstrued.   

Regards,


****** ******

7/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Recently the store I manage was called several times by this company. They were asking for a woman who hadn't worked for us in years. The caller's name was ******. When we told her the woman she was calling for no longer worked here, but how could we help her, she refused to tell us what she was calling for or the business she was associated with. Considering the fact that she was a telemarketer and would not give us any information, we hung up. She then called back three minutes later, and was quite rude. She started yelling at me that my coworker was unprofessional for hanging up on her, and that she had called acting professionally and just wanted to speak to the former employee. Every time I tried to speak to tell her we had stated that personal no longer worked for us, and that we did not want called again, she would cut me off saying, "I'm a 57 year old woman, don't try and speak over me!" At this point the conversation ended, and I proceeded to Google the phone number and find out the company information. I then called the BBB for that area in Texas, and while I was on the phone with them, she called yet again. My coworker answered that call, and ****** asked for the former employee AGAIN. Apparently she forgot that we told her this woman no longer worked for us. My coworker told ****** that the woman she wanted to speak with was not in currently, and the conversation ended.

Business Response:

*** *******,

We would like to assure you that, in no way do we condone this behavior. This was very hard to read that a representative of our company conducted herself in such an unprofessional manner. We have some of the best sales representatives on staff. We did an investigation into this matter and the sales representative has been relieved of her duties with our company. She was a new sales representative had only been on the phone for about a week. We do our best to try to keep thing like this from happening. We monitor our reps as much as possible and we have retraining programs weekly and have daily meetings with our sales staff. Our management staff handled the situation the moment it was brought to their attention. We apologize to you and to **** *** **** *********** * **** **** for a representative of our company to handle themselves in such a manner. We have placed **** *** **** *********** * **** **** on our do not call list and you should not receive any further calls. Thank you for bringing this situation to our attention. 

7/1/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I received my copy of the advertisement it was not correct. The bill soon followed and I contacted Premier Impressions to dispute this and was told they would take care of the bill, due to the fact it was there mistake. Then periodically I received 3 phone calls from them each time a different person, I would explain the issue and tell me it would be taken care of. The last time I asked to talk to a manager and was told they would have to call me back. This has never happened. Now I have received a notice stating the matter will be turned over to a collection agency.

Desired Settlement: The bill to be voided.

Business Response:

We are showing an invoice # ****** for **** * **. We show that *** ***** is the person that placed the advertisement on the ******** ****** Community Guide Magnets on 9-19-2014. Porsha from our accounts Receivable department took this account to a 0 balance on 2-18-2015 due to the advertisement had an error. We apologize for the letter. The notes were on your account, but she didn’t change the status to non-collect due to the error. Our computer data base generates letters by the status of the account. Customer Service could have cleared this up for you the notes were on the account. Please feel free to contact us at any time at *************. We apologize for the confusion on our part. 

7/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company took THOUSANDS of dollars from my small business with the promise that 2 ******* ***** locations in Tucson, Arizona would be distributing magnets with our company information advertised on it. Neither ******* location has ever received any such magnet nor do they know anything about it. I have contacted this company on multiple and numerous occassions and they continue to promise "we will look into it". The initial purchase was made in January 2015, it is now May 24th 2015 - NO RESPONSE NO RESULTS. This appears to be a scam, although they do answer their phones.

Desired Settlement: We want a full refund. We have ALL receipts and proof of payment. We just want our money back.

Business Response:

We are showing two invoice # ****** and invoice # ***** for ** **** ********* We show that ******* ***** is the person that placed the advertisement with us on 10-30-2014. *** ***** ordered 2 ads for the ***** Magnets for ******** ***** located at **** * **** ***** ** that was delivered on 12-29-2014 (UPS proof of delivery attached) and **** * ******** **** ** ****** that was delivered on 12-29-14 (UPS proof of delivery attached) there were 3 shipment to each store with *** **** ******** advertisement on them. We have a signed Endorsement with the President of ******** ***** (See attachment). We are confused by this complaint because we printed the product and shipped the product to the ******** ***** location for distribution in 60 days from the date *** ***** ordered the advertisement from us. We have been shipping ******** ***** magnets for 2 years to several of their locations and have never had a problem with any of the ******** ***** distributing them. We feel this complaint is unjust and should not be held against our company. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.
Please speak with **** ****** ***** ******** - he is the district manager of ******'s managing 10 stores, including the **** ***** *** ******** stores that are in dispute.
**** will clarify for you that ******'s are PROHIBITED by franchise agreement from participating in any advertising program especially with magnets.
Universal Adcom has no such agreement with ******'s. The district manager will clarify that fact.
We were scammed for $2,100 and we want our back 100% in the form of a check made out to: ******* *****
This has been going on since November and I want my money back NOW.
The ONLY resolution is a $2,100.00 check made out to ******* ***** delivered to:
*** **** ******** * *** ***** ******* ***** **** ** **** *** ****** ** *****
I want this check delivered within 10-business days.

Best Regards,

******* *****




6/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom regularly contacts our business regarding advertising on behalf of community organizations. Usually the manner with which the salesperson identifies themselves is meant to imply an actual staff member of a community or government organization. On one occasion our business purchased advertising on magnets which were to be distributed to the local sheriffs office and handed out to the community. The box was sent directly to our shop and the local sheriff's office had no knowledge of the emergency contact magnets. Later sales individuals opened the calls expressing that we had previously purchased half an order of another type of magnet, or map, or other product, and it was time to place payment for the second half. The only purchase made by our organization was the original magnets; however, Universal Adcom continues to imply that we have a remaining half order for some other random product that they are seeking payment for. This company is careful to ensure they can defend any language used and maintains an extremely deceitful overall practice. It is unfortunate that after years of continued underhanded activities, that they are still able to continue these practices.

Desired Settlement: The only appropriate remedy is for the company to completely overhaul it deceitful and unprofessional practices, or be shut down entirely. I sincerely hope that someone is able to catch them in a deliberate fraudulent claim and significantly affect their ability to continue operations through civil litigation or criminal prosecution.

Business Response:

We are showing that ******* *** ******** was a customer of our since in 2013. We do not show any current or outstanding account with our company. The last advertisements that ******* *** ******** placed with us was in May and November of 2013. I do not understand why anyone would call you and tell you that you have a second half of anything 2 years later. We are doing the second edition for 2015 for the ******* ****** Community Guide Magnets for the year, but you are under no obligation to place an advertisement for your business on it. We want to apologize if the sales representative made you feel that you were obligated in any way. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. You are in no way under any obligated to place another order after the first ad is printed. The advertisement that you purchase is a onetime charge. It was stated that the ******* ****** Sheriff Office had no knowledge of the community guide magnets. We show that the Sheriff’s Office signed up with us as an endorser on our community guide magnets (see attachment). They have cancelled with us since then, they cancelled in 2014. ******* *** ******** did business with us when the endorsement was still in good standings. We apologize for any misunderstanding and inconvenience this has caused you and your business.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Business response apologizes for any misunderstanding, yet the business continues to maintain practices founded on a policy of misleading customers through ambiguous or deceitful language. "Misunderstanding" is their business model. Appropriate and acceptable remedy would be a cessation of deceptive practices which are intended to take advantage of overly trusting local government organizations and small businesses.

Regards,

***** ******



6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have purchased advertisement from Adcom in the past. For the last several months they have contacted us about purchasing more items and we have repeatedly told them no. The last several calls they have threatened us with legal action if we don't purchase. A supervisor through their company contacted us and stated that we were not under contract and not obligated to buy anything. We told them to take us off their calling list. The sales reps from Adcom are still calling and saying we are obligated to buy.

Desired Settlement: We do not want to be contacted by Adcom anymore. We want to be removed from their calling list.

Business Response:

We are showing an invoice # ****** for * * * **** ******. We show that Rodney Overby is the person that placed the advertising for single ad calendars on 2-4-2015. *** ****** verified the order with the Verification/ Quality Assurance Department the same day (Recording is attached). I think *** * **** ****** Might be getting the sales representative calls and the collection calls mixed up. The account, Invoice # ****** has never been paid and is in our Accounts Receivable Department for none payment. This is the last order we show for * * * **** ******. We can’t place * * * **** ****** on our Do Not Call List while they have an open account. We apologize for any misunderstanding this may have caused.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

****** * ****** ******

We did not place an order on 2/4/15. This is not the first time Adcom has tried this with us. They need to find the recordings where we have said no over and over again. We do not owe them money because we did not place that order. If this continues we will get our attorney involved. 


Business Response: The recording that we have attached is from 2-4-15. I do not understand how they can say they did not order when the verification department clearly state the date on the recording. I will state again We are showing an invoice # ****** for * * * **** ******. We show that ****** ****** is the person that placed the advertising for single ad calendars on 2-4-2015. *** ****** verified the order with the Verification/ Quality Assurance Department the same day (Recording is attached). I think *** * **** ****** Might be getting the sales representative calls and the collection calls mixed up. The account, Invoice # ****** has never been paid and is in our Accounts Receivable Department for none payment. This is the last order we show for * * * **** ******. We can’t place * * * **** ****** on our Do Not Call List while they have an open account. We apologize for any misunderstanding this may have caused.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.
The recording Adcom provided was not the entire recording. They cut out the part where the supervisor said we were not obligated. We will turn this over to our attorney. 
Regards,

****** * ****** ******




Business Response: In good faith, we will take their outstanding invoice to a 0 balance. We have shown that the account was ordered and there has been nothing removed from the recording as was stated. We have placed * * * **** ****** on our Do Not Call List. 

6/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They will CONTINUALLY call even though I have asked them to put me on a "Do Not Call" list. They will tell you they are just wanting to 'update your information' for the next round of advertising. Even though I had only signed up for one-time they were very rude and persistent that I had to pay for a second round, even the product was not printed or received. When I said 'No' that I wasn't going to pay for that, they had a 'supervisor' call and try to bully me into it. Even after that, I said to never call again and now they call about stupid community maps that I've repeatedly said DO NOT CALL me about. I wish I had never purchased ANYTHING from them and that they would just stop calling. They will even call now and say they are from "UAC" since I won't talk to Universal Adcom. It's blatant harrassment. They use scare tactics for sales. They really shouldn't be allowed to operate business like that. And at the end of the call they even say "Thank you for purchasing, please realize you are in no way obligated to purchase advertising." NONE of the other ad agencies we work with have to make this claim because none have ever used such underhanded tactics to get a sale. I feel like a lawyer makes them state that because you DO feel like you were obligated to purchase.

Desired Settlement: Would love a refund for the dumb bags we got bullied into. But would even more love if they would just STOP CALLING us. We will never do business with them again. Would be nice if the head of the company would utilize and teach ethics.

Business Response:

We show that ****** ******** ****** ** ******* ****** has been a customer since September 2010. The last invoice we show is from April 8, 2015. We show that ****** ******** ****** ** ******* ****** has done several advertisements with our company on several different products (Maps, Community Guide Magnets, Calendars, Tote Bags, Bags for the library).  *** ******* called in and cancel an invoice # ****** on October 29, 2014 and told us that the sales person told her she had to do the advertisement, we told her at that time she is never under any obligation to place an advertisement with our company and we cancelled the order for her. *** ******* placed 2 more ads after that phone call to customer service ( I have attached the recording).

We always call our repeat customers first to give them the first opportunity to advertise their business on our products, but you are not obligated to advertise with us. We produce the Community Guide Magnets, County Historical Maps and Single Ad products in your area. You have advertised on ******* ****** so when that county is worked they will call you to see if you like to keep your advertising space on the product. The county is worked twice a year, so you are receiving calls for each rotation on the maps and the community guide magnets for the county. We are an advertising company that helps companies advertise their business in their local area through the city offices and the other advertisers on the product by them handing them out to their customers.

Yes, we do have our quality assurance department state to our customers “You are never obligated to purchase advertisement with any company including ours, so I do want to thank you again for your purchase and you have a wonderful day.” The reason we have them say that, is because we do not ever want our customers to feel like they have to place an advertisement with our company. We thrive on repeat business and want our customers to come back to us because we have helped their business by getting their name out into the community not because they felt they had to. *** ******* should have known she was under no obligation due to the conversation she had with our customer service department in October, if she felt like she was why would she not say something to our quality assurance department instead of telling them “ok you too” at the end of the call. We hate to lose you as a customer. We have placed ****** ******** ****** ** ******* ****** with the phone # ************ on our do not call list. We apologize for any misunderstanding and inconvenience this has caused you and your business.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

***** *******

Interesting you chose that recording, I would like you to attach the recording with Laura prior to that call on 4/8/15, where she tells me I WAS obligated to renew. I ended the call with 'ok you too' because believe it or not, I do have manners. Or pull the recording from October when I tried to cancel and was yelled at and hung up on. And I would seriously LOVE to believe that I am truly on a no-call list, but received a call JUST YESTERDAY asking about advertising for the community calendar. Cancel my order from 4/8/15 (since I haven't received it yet), refund my money, and actually put me on a NEVER CALL AGAIN list, and only then will I feel my dispute is resolved. 



Business Response: The order from 4-8-15 has been delivered to *** ********** *** ******** ** the package was signed for on 5-27-15 by ****** at 11:55 a.m. We have placed your business on the do not call list. It does take about 30 days to be completely removed from all paper work that might already be printed. We do not want to waste your time if you are not interested in advertising your business with us. I feel you think you have been wronged and in good faith I will refund the last order for you of $360.45 back on your credit card today. We do apologized for any misunderstanding this has caused. 

Consumer Response: Better Business Bureau:

I will accept the refund and consider this issue resolved. I do want to remain on the do not call list for all products. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,


***** *******

6/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THIS MORNING I RECIEVED A CALL FROM A WOMAN NAMED ***** AT UNIVERSAL AD COM, SHE TOLD ME ABOUT AN ADVERTISEMENT WITH MAPS FOR MY COUNTY SHERIFFS DEPARTMENT. I TOLD HER THAT NO ONE USES MAPS ANYMORE AND THAT I WAS NOT INTERESTED. SHE TOLD ME THAT THE COUNTY RECOMMENDED ME AND THAT I HAD TO DO THAT ADD, I CONTINUED TO TELL HER THAT I DID NOT WANT TO DO THE AD, THAT I DIDNT WANT TO SPEND THAT EXTRA AMOUNT OF MONEY ON SOMETHING NO ONE USES ANYMORE. SHE CONTINUED TO PUSH AND PUSH AND PUSH THE ISSUE, I WAS SO FED UP I HANDED THE PHONE TO MY OFFICE MANAGER AND TOLD HER TO TELL THIS ***** GIRL TO RUN THE AD AND TO TELL HER TO NEVER CALL HERE AGAIN, THAT THIS IS THE LAST TIME WE WILL EVER DO THIS. WHEN MY OFFICE MANAGER GOT ONTO THE PHONE THE LADY ASKED HER IF SHE WAS RELATED TO ME AND WHEN SHE ANSWERED YES THIS ***** WOMAN HAD TO NERVE TO TELL HER SHE WAS SORRY THAT SHE WAS RELATED TO ME AND WAS BEING RUDE. AND WHEN ***** TOLD HER THAT A LADY HAD TO GET ON THE LINE AND "VERFIFY' THE AD, THE LADY GOT ON ASKED OUT ADDRESS AND SO ON, THEN TOLD MY OFFICE MANAGER THAT JUST TO LET US KNOW WE DO NOT HAVE TO BUY ADVERTISEMENT FROM ANYONE INCLUDING THEM. SO MY DISPATCHER ASKED HER THEN WE WHY WE FORCED TO DO THIS AD? THE OWNER WAS TOLD HE HAD TO BUY THIS AD, THAT WE HAD NO CHOICE. THEN THAT LADY TRANSFERED MY OFFICE MANAGER BACK TO THE ***** GIRL, DIDNT ANSWER THEQUESTION HERSELF, JUST TRANSFERED HER BACK TO THE SAME WOMAN WHO TOLD ME I HAD TO BUY THE AD, THAT I HAD TO CHOICE. THIS PLACE IS A SCAM!!!!!!! I WILL TELL EVERYONE I KNOW ABOUT THIS PLACE, AND I AM GOING TO FIGHT THIS ISSUE. THAT IT NOT RIGHT! I DONT WANT TO BUY THIS AD-BUT I HAVE TO?! EVERYTHING I READ ABOUT THIS COMANY ON THE INTERNET SAID THIS PLACE WAS A SCAM, AND I BELIEVE IT TRULY IS. AND NOW THESE SCAM ARTISTS TOOK MY CREDIT CARD INFO. I WANT MY MONEY BACK! I DIDNT WANT THIS AD, I WAS FORCED BY ***** FROM THIS COMPANY AND WAS GIVEN NO OPTION BUT TO GIVE IN. I DONT WANT THIS AD, I WANT MY MONEY BACK.

Desired Settlement: I WANT MY MONEY BACK AND FOR THEM TO NEVER CALL MY BUSINESS AGAIN.

Business Response:

We show that *** ******** has been a customer since December 2012. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product.  Your company is under no obligation to place an ad from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We have done an internal investigation with the sales representative that was involved on your accounts. We want you to know, that we do not take this kind of complaint lightly and disciplinary actions have been taken. On the single ad products like the calendars, t-shirts, ect. They are a onetime purchase each time you order they come straight to you. I do show that accounts receivables called you on an outstanding account you had with our company on 5-14-15 the day after you made this complaint and they took care of this for you they cancelled the Invoice* ****** the advertisement that was for the ****** ****** Historical Maps and transferred the payment for you to an open account that you had Invoice * ******. I’m pleased to know that our accounts receivable department helped you in this matter. Please feel free to call me if you have any further concerns, **** ********** at **************.  We apologize for any misunderstanding this may have caused.

5/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A former employee signed an agreement with this company for free library book bags. The bags would be paid for by local businesses who wanted to advertise their businesses on said bags. We stopped ordering bags from this company, but we received several complaints from the local businesses that had placed their advertising on the bags stating that they were being charged for additional bags after their initial agreement to pay for one order. We have also recently learned that this company has pretended to be our library asking local business to support us and pay for additional book bags for us. Per our local Totes-To-Go representative, I faxed a note to them stating we wished to cancel our contract. Yesterday I heard from two companies that they were trying to get them to pay for more bags for us (long after canceling the contract).

Desired Settlement: I would like this company to cease contacting us as well as local businesses on our behalf.

Business Response:

We are showing that we have worked with La Grange Park Public Library since January 1, 2013. ****** ****** is the person that entered into the Endorsement. We have provided tote bags to the library for the past 2 years. We have shipped 6 shipments of toted bags for the library to use to put the books in when people check out books. In the Endorsement it stated (It is understood that the undersigned shall call on local businesses, or other entities in the local community to coordinate sponsorship for the tote bags) *** ****** read this before she signed the agreement (see attachment). Our sales representatives always call our repeat business first to give them first opportunity to keep their spot on the tote bags. No customer is under any obligation to place another ad space from one edition to the next. Someone called in to cancel this agreement on may 4, 2015 and stated that they called in and cancelled this in March of 2015. We checked our call accounting and do not show that anyone for this library called in March. This person also stated they faxed in a cancellation we asked what fax # did you send it to and no information was given to us. Cancelling the agreement is not a problem, but in the agreement it states to cancel the agreement that it needed to put it in writing. We did pull the tote bags from the sales representative, but we have not received anything in writing to cancel the endorsement as of today’s date. We have had a good relationship with this library and do not understand what has happened. We do not feel this complaint should be held against our company. 

5/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has multiple departs that call and claim to be a “community representative” from your local county wanting you to place ads. From the beginning they throw so much out at you that you’re confused of what is actually going on. Before we figured out how they were stealing from us, we placed ads with several different departments of theirs. I told them that I wanted to stop the advertising. I was told that I couldn't opt out until they found a replacement for me and it took time to find a reputable replacement. I was also told that the advertising was in cycles, and that I would have to complete the cycles. This company makes false claims asking for payment of advertisement that was never approved. I kept getting calls and was told that if I paid just one more time--then I would be put on the "do not call" list. They have called our place of business at least 2-3 per week after numerous requests from us to be removed from their "do not call" list. We were put on that list for ONE of their “20” different departments. We have tried every way possible to sever all advertising business with them due to harassing phone calls and false claims of past due invoices for advertisement that had never been approved, but cannot find any relief. I'm tempted to hang up on them when they call.

Desired Settlement: A refund for some of my money would be awesome! I'll even settle for the last invoice of $459.45. Most importantly though, we do not want to be contacted any more. The ethics of this company are unbelievable.

Business Response:

We are showing 3 invoices for ******* ******* in 2015. We are showing that ***** ***** is the person that placed the orders (Recordings attached). ***** ***** placed 2 ads in January and one ad in March. We only send invoices to customers that verify the orders with the verification department. We called *** ***** from our accounts receivable when her invoice became due on 2 of the accounts that she had placed and offered her a discount to resolve the open invoices. *** ***** talked with 2 departments each time she placed an order for advertising a sales department that make the calls to business to see if they would like to advertise on our products and the Verification/ Quality Assurance department that verified the order with ***** ***** each time she placed an order. We have Partnership Agreements with ******* ***** ****** and the ******** *** ***** (Signed Endorsements attached) and the City of ******* ******* is a distribution (signed agreement attached). We have one account that has not been printed yet that *** ***** placed on 3-27-2015 it is Invoice # ****** that we will cancel and refund (recording is attached) We do not show that anyone from ******* ******* has ever called our Customer Service Office concerning their account or has called asking to be placed on the Do Not Call list. We will place ******* ******* on our Do Not Call list today and it may take up to 30 days to come off of all call sheets. We will do everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time.  We apologize for any misunderstanding this has caused. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is reasonable to me.  Should I receive any calls after the 30 days, I will take further action. I do want it to be known that this business has not provided all of the recordings they have of conversations with me. Many many people at that company have been told to never call here again, and somehow we still get phone calls. Had I known they would be such a pain, I would've kept tract of all the info. The way they do business is completely unethical.

Regards,


***** *****

4/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Very aggressive salesperson spoke with a part time helper while the owner was out of town.The sales person told helper that the company was "voted best in customer service" and offered a community service magnet with the companies name on it.The magnet would be in the Library and Police department.Helper was told by the owner to say NO we are Not interested in this advertising especially for $399. Upon return from a 2 week vacation the owner received a bill & called immediately to cancel & was told that that was not possible.Owner explained to Universal Adcom that the person they spoke with had no authority to purchase any advertising. Universal Adcom said they would produce a recording of the conversation to verify the "verbal contract". No one called back with the recording. At this point I felt that they knew they were caught. The "complimentary" 10 magnets arrived with a misspelling of our Company name and every business on the magnet was "voted number 1 in customer service". I put one of the magnets up and within just a few days it was curling up on the edges and falling off. I sent them back. I received a bill or two which I also sent back. About 4 months later I did receive a call from the billing department in an attempt to collect. I told them the situation & they were able to produce a recording of the conversation. I did hear the helper say she was able to make this decision & bill because she did not have authority to use the credit card. This helper denied authorizing the advertising & even suggested that the recording was "doctored" to exclude her saying "no we did not want the magnets". I refused to pay for defective magnets that were sent under deceptive means. I have not heard anything from Universal Adcom until this week, almost a year after the deceptive sales call. They tried to get me to agree to pay $125 to cover the cost of the printing. I refused & they threatened to send me to collection & that it would adversely affect my credit.

Desired Settlement: I want Universal Adcom to "write off" the fee since no one with authority made the "verbal contract". And I want them to stop contacting me and place me on a DO NOT ever again call list.

BBB Response:

MESSAGE FROM BUSINESS:

 We are showing an invoice # ****** for **** **** **** *****. We show that ****** ****** is the person that placed the advertising with our company on the **** ****** ********* Guide Magnets on 6-30-2014. *** ****** verified the order with the Quality Assurance Department she verified the name of the business wrong and told them she had the authority to place the advertisement for the business (Recording attached) We have a Endorsement Letter with **** ****** Public Library and a Distribution agreement with **** ** ********* (Signed agreements attached). We are very confused with this complaint due to this account was taken to a 0 balance on 8-27-014 when the owner of the business called and informed us that the business name was wrong. No one from our accounts receivable department called the business about this account. We do show that the sales department called and offered the ad space at the original ad price that she paid back in 2013 at the $119.00. We have been told that if UPS leaves the product outside in the rain that sometimes the product will curl up on the corners, when a advertiser call and tell us this we make it right and reprint the product and request a signature through UPS. We have placed **** **** **** ***** on our do not call list. Again we do apologize for the inconvenience and the calls about an outstanding invoice.

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.


I want to thank whoever wrote the response for letting me know that I have a $0 balance.  I also appreciate being on their DO NOT call list. 

However I did receive a call informing me that I owed $399 for the magnets this year.  Their businesses records are incomplete regarding follow-up calls.  I have spoken with several people but NO ONE has taken my complaint seriously.  The last caller acted like she was going to be my friend and help me out but than insisted that I would have to make a payment that they were not able to "waive the cost of production and that was $175".  The magnets were not delivered in the rain they are just low quality magnets.  No one is willing to take responsibility for the high pressure sales person who said we had been "voted best in customer service", just like all the other businesses they talked into buying an ad.  The fact remains that a Universal AD Com sales people spoke with *** ****** and she told them they would have to wait to speak with me.  Last time I spoke with *** she again stated that they doctored the recording to omit her saying they would have to speak with me, the owner.  Universal AdCom needs a better "verification" process so they know that a person is able to make an advertising/purchasing decision.   I will drop my complaint now that I have a $0 balance.

Regards,

***** **********




4/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed to do some advertising with this company and soon realized that it was coming up for renewal very often. I told them that I wanted to stop the advertising. I was told that I couldn't opt out until they found a replacement for me and it took time to find a reputable replacement.I told them that it was not my problem if they couldn't find a replacement. I was also told that the advertising was in cycles, and that I would have to complete the cycles. Then I would be put on the "do not call" list. I kept getting calls and was told that if I paid just one more time--then I would be put on the "do not call" list. I realized that this was never going to end. I was told that the ******* ** ******** would hand out the maps and community guides. The advertising was for ********** County. It all seemed above board in the beginning.This is not an honorable way of doing business, and it should be stopped.

Desired Settlement: I would be very happy to have some of my money returned. Most importantly, I would like to see an end put to this type of deception, so that other business aren't taken in.

BBB Response:

MESSAGE FROM BUSINESS:

We show that ******* ****** * ****** ****** has been a customer since September 2013. The last invoice we show is from December 16, 2014. Let me start by saying your company is under no obligation to place an ad with our company from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We want you to know, that we do not take this kind of complaint lightly and disciplinary actions have been taken. 
We always call our repeat customers first to give them the first opportunity to advertise their business on our products, but you are not obligated to advertise with us. We produce the Community Guide Magnets and County Historical Maps in your area. You have advertised on *********** ****** and ********** ****** so when those counties are worked they will call you to see if you like to keep your advertising space on the product. The two counties are worked twice a year, so you are receiving calls for each rotation on the maps and the community guide magnets for each county. 

We do have signed endorsement and distribution letters from your areathey are as follow:

On the ********** ****** Historical Maps we have ********** ****** ******* ** ******** as an Endorsement and ********** ****** Sheriff Office and ********** ****** Courthouse as distribution points. 

On the ********** ****** Community Guide Magnets we have ********** ****** Sheriff Office as an Endorsement and ********** ****** Courthouse as distribution points. 

On the *********** ****** Historical Maps we have ****** ****** ******* as a distribution.

On the *********** ****** Community Guide Magnets we have Billings ******* ** ******** and ****** ****** ******* as distribution points. 

I have attached the signed agreements for your review. We produce products to both of the counties and have been doing maps and magnets to this area for many years. We have a great working relationship with the offices provided above. We are an advertising company that helps companies advertise their business in their local area through the city offices and the other advertisers on the product by them handing them out to their customers. We hate to lose you as a customer. We have placed ******* ****** * ****** ****** with the phone # ************ on our do not call list. We apologize for any misunderstanding and inconvenience this has caused you and your business.

 

4/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I said I wanted to order T-shirts for a school in my area. I gave them the Company Logo and my contact number to use of the T-Shirs. I contacted them and said we are changing company names and I can't use what I ordered now. Please contact me. ********** ****** announced, just a few days later. I never got any returned call. Then when I did reach someone, He said he would send me a proof and I said no., we changed the name and I need changes. Then they said they already did them without me giving the OK on the proof, and when I got my item it had the old company name, and they put another companies ad on the T-shirt, which was not shared with me at all. They said it was just one the T-Shirts for ****** **** 7th & 8th grade ****** ** ***** **** ******* **. They made my sample and sent me 2, and I don't if the school got these or not. We can contact them to see.....if they got them when needed or not. I cancled and wanted to change my logo and company name and no one did anything to help until they claimed it was to late.

Desired Settlement: I have not paid the bill of $389.00 they want for something I did not approve and it was not the way they said it would be with just me and my ad on the back of the T-shirt. They sent to bill to my office: **** ********** *** ***** **** ******* ** *****. Invoice # ******, Customer ID *******. It shows the billing date of: 2-17-15. proof given on 3-12-15. from James at ************ he ask for my approval which I didn't give. Our company change went into effect on the 1st of April, 2015, and notice of the change was the last week in Feb. 2015. I want to released from paying them on something that was not approved once given the proof and not set up the way they described with only one person to sponser the team T-Shirts.

Business Response:

We are showing an invoice # ****** for **** ****** ******. We show that ** *** ********** is the person that placed the advertisement on the ****** **** *** * *** ***** ****** ****** T-Shirts on 2-17-15. A proof was sent to *** ******* on 3-12-15. ***** from our accounts payable department called after the proof was sent and was told the business name was changing, but the new name was not given so that the changes could be made. The project should have been put on hold till that information was given and it went to print in error. We called *** ******* and let her know that the account had been taken to a 0 balance and apologized for the error. We apologize for the confusion on our part. 

BBB Response: MESSAGE:

Yes, the company closed my ticket and I don't have to pay for the T-Shirts since they did not get the proof approval on the order (due to a name change of the company I work with)

Thanks, I think your letter helped me so much, they would respond to calls, only on rare occasions.







4/6/2015 Billing/Collection Issues
3/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company continues to call us for advertising that was not approved. Last year we told them we did not want to advertise any more. We then received a bill. When we called them about it they said we had previously approved it and it had already been printed so we were responsible for it. We asked them to listen to the tape that was recorded verifying our approval. They would set up a time to call to listen to it and then would never call. We thought they had finally given up until we received the collection notice in the mail. We didn't want to go to court so we ended up paying for it. In Dec. they called again, again we said no we were not advertising any more. They said we would be put on the do not call list. Last week we got a call from them again asking for payment for advertising we had agreed to in Dec. I told them we did not agree and in fact said we were not advertising any more. They said it had already gone to print and we were responsible. So we finally caved in and said this was the last time. We are not advertising any more. Again they said we would be put on the do not call list. They also said that if someone calls in the future to just tell them that we no longer want to advertising. My response to that was that that is what we have done the last three times you have called.

Desired Settlement: We would like them to refund the amount of the advertising in the amount of $380 that we paid by credit card. We did not approve this advertising in Dec. The fact that they went ahead and printed it so we had to pay for it is ridiculous. We would also like them to make sure we are on the do not call list. We do not want to do any advertising with them again.

Business Response: I spoke with ***** ******* on 2-25-2015 and resolved this problem. The customer was refunded $380.00 back on her credit card (see attachment )I have also placed **** **** ***** on our do not call list and have blocked the phone #'s in our system.  I feel this resolved the complaint.  If there is anything further that I need to do please let me know. 

3/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We were contacted by "Totes to Go" that they were a local business and were partnering with another local company to provide specific advertising. They said the merchandise was guaranteed or a full refund would be issued. They gave us an approximate date to expect our merchandise. They sold us reusable shopping bags that were to have our Logo alone on the front of the bag. The other side was to have other local business' but no competitors. We received the bags 3 weeks late. Our logo was not as promised and on the other side was a local competitor. When I contacted them regarding their errors they told me I was mistaken.

Desired Settlement: Refund of cost and to let fellow consumers know that these guys are unethical .

Business Response:

We are showing invoice # ****** for ******** ***** ************. We show that **** ***** is the person that placed the advertisement with our company on 10-17-2014 for the *** **** ******* – Grocery Bags. Ms. ******* stated that we told them we were a local company. We do have a Partnership Agreement with the local Grocery store in their area. Why would one of our sales representatives, tell them they were local when our telephone number shows up as an 817 number on the caller ID and our invoices have a Texas address. In the recording the quality assurance department let Mr. ***** know that the product would be delivered in 8 to 10 weeks. (recording attached) The grocery bags were shipped out on 12-23-2014 and delivered on 12-30-14 to the customer and to *** **** ******* we were able to ship the product in 10 weeks, but with the Holidays *** took 7 days to get to the customer.  We show that Mr. ***** bought the platinum ad space that put him on the same side as the grocery store that would be handing them out. We call on businesses in ****** ****** to see if they would like to advertise on the grocery bags. We are an advertising company and we don’t guarantee that you will receive business from advertising. As you well know advertising is a gamble you try it and if it works for your company great you would probably try it again. That is how we have so many repeat customers because it does work for a lot of our customers and some customers feel it doesn’t work for them. As an advertising company I hope you understand why we would not be able to guarantee it will work for you. We apologize for any misunderstanding this may have caused.

BBB Response: **** ********** ********* ***** **** ****** * * *********  **  *****     **** **** ***********

As a service to your business, this letter is in regards to a consumer complaint submitted to the BBB about your business on 1/13/2015 4:07:40 PM by ***** ******* and assigned complaint ID ********.

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case.  We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The BBB may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at complaints@fwbbb.org. 

Regards,

****** ********* ******* ********** ********** ****** ***** ********

Business Response:

In response to the rejection: I’m not sure why the same thing is being stated about the delivery time due to, in the recording the quality assurance department let *** ***** know that the product would be delivered in 8 to 10 weeks. (recording attached) The grocery bags were shipped out on 12-23-2014 and delivered on 12-30-14 to the customer and to Big Lake Grocery we were able to ship the product in 10 weeks, but with the Holidays UPS took 7 days to get to the customer. We are an advertising company and we don’t guarantee that you will receive business from advertising. As you well know advertising is a gamble you try it and if it works for your company great you would probably try it again. That is how we have so many repeat customers because it does work for a lot of our customers and some customers feel it doesn’t work for them. As an advertising company I hope you understand why we would not be able to guarantee it will work for you. In good faith we will be refunding the customer back on the credit card today and place them on our do not call list. We apologize for any misunderstanding this may have caused.

3/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We previously purchased advertising from this company and at that time we were led to believe that it was in compliance with our local library. When we received our bags that were not authorized by any of our staff, we were shocked. ****** ******* had paid $400.00 for very basic advertising. Also, our library had not contacted this company to do any advertising and was shocked to find out how much ****** ******* had paid, as well as the other companies that had ads on the bags. Now the company is harassing us to advertise with them again. And today, March 2, 2015, they have called five times beginning at 9:04 A.M. CST until 1:26 P.M. CST. We are trying to run a business and have no desire to ever use this company in the future and have asked to be left alone. Please help!

Desired Settlement: To never hear from this company in the future, ever.

Business Response:

We are showing an invoice # ****** for ****** ******** ******. We are showing that Rebeckah Williamson is the person that placed the orders on 4-15-2015 (Recording attached). The verification/ Quality Assurance department verified this order with ******** ********** and they went over the payment options and the cost as well as the ad content that would be printed on the bags for the *******. We are showing that this is the only account that ****** ******** ****** has placed with our company. The product was printed and shipped on 9-5-2014. We do not show that anyone from ****** ******* ******** ****** has ever called us concerning this account or has called asking to be placed on the Do Not Call list. We have a Partnership Agreement with *** ***** ******* that is an open ended contract that was signed by the director ****** ********. The ******* has received several shipments from our company in the past 2 years. We will place ****** ******** ****** on our Do Not Call list today and it may take up to 30 days to come off of all call sheets. We will do everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time.  We apologize for any misunderstanding this has caused. 

3/7/2015 Problems with Product/Service
3/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Fanfare Sports Marketing offered my company to have an advertisement featured on the concession stand cups via the local high school in my company's area. The order was made on January 19, 2015, on February 4, 2015 a representative from Fanfare Sports Marketing called me about the invoice being sent out to me, in which I informed her that I need to see a proof before I actually agree to pay this invoice. The proof was sent to me on February 9, 2015. It stated my s corp company as a corporation(misleading information), it was a plain with no bold letters. Being completely displeased I emailed the company that sent me the proof to completely cancel this order on February 10, 2015. The next day, I received an email from Fanfare Sports Marketing saying that it was too late to cancel my order, I immediately called the number left on the email. The agent that responded told me that its in production and I still have to pay for it, she wasn't making an attempt to please me or keep me as a client but more or less force this on my business even though I found it very bland with misleading information. I then in an attempt to sever myself away from this bad deal notified **** the contact person on the BBB website complaints against Fanfare Sports Marketing, she told me that it takes their company a total of 3 weeks to design the proof before I would be able to approve the design, But 3 weeks is too late its already in production.

Desired Settlement: Do not print anything in reference to myself or my company on the cups, no bill, or nothing sent to collections on my behalf or my business credit as well

Business Response:

We are showing an invoice # ****** for ******** *** ***** ********. We show that ****** ****** is the person that placed the advertising with our company on the ***** **** ****** Concession Cups on 1-19-2015. *** ****** verified the order with the verification department and gave them a maiden name **** as the verification code for the ad to be processed. A proof was sent to *** ****** to make changes to the ad. On the proof it states “By previous agreement cancellations or size changes at this time are not acceptable” this is why he was told the order could not be cancelled. After talking with *** ****** myself on 2-11-2015 I did cancel the order for him. I’m confused on why we received this complaint after we did what *** ****** wanted, and is asking for in this complaint. No further collection efforts have been made on this account. We apologize for any misunderstanding this may have caused.

3/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have asked this company 5-10 different times to STOP calling us. We have figured out their scam and do not want to deal with them anymore. The people they have working for them call and act like you have already approved an ad with their business and they are just finalizing it. To the unsuspecting person this might sound legit and like us several times you would go ahead with it. But we have finally caught on to their "way of doing business" and we want it to STOP. I have been nice about it, and I have been ugly about it. Usually we get a call every now and again and I tell them nicely that we no longer wish to receive phone calls from them and we have NO unfinished business with them. Today I received 2 calls within 15 minutes from them. This is unacceptable.

Desired Settlement: for the company to leave our business alone

Business Response:

We are showing that ******* ***** ****** ******** was a customer of our Since June 16, 2009. We do not show any current account with our company the last advertisement that ******* ***** ****** ******** placed with us was on 8-8-2014. *** ***** stated that we have some kind of scam going so, I have attached the last to calls that *** ***** placed with us, so that you can see no one told her she already placed the order. The quality assurance department thanks her for placing the new ads twice in the phone call (recording attached) We do show that ******* ***** ****** ******** was placed on our do not call list. When we placed them on the do not call list we asked for the phone #’s to be blocked and we were given ************ and it was blocked. After an internal investigation we found that one of our sales representatives did call the business under a different phone * ************ this phone # was not blocked in our system. We were unaware there were more phone #’s to be blocked.  We have done everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. We apologize for any inconvenience this has caused you and your business. 

2/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was called and told that I could advertise on a magnet that would be distributed in every carry out box of ***** at a local ***** *** of my choice. I would also be given 200 complimentary magnets. I asked how many magnets the ***** *** would receive and was told as many as they needed. After I didn't receive anything, and neither did ***** ***, I disputed the charges and received 20 magnets, not 200. I have been to ***** *** 6 times and have been told every single time that they have never received any magnets. The manager said she has seen no magnets there in 32 years. I keep disputing the charge with Amex, but AD Com (Hometown Productions), makes up a new lie every time. They even created a bogus UPS tracking slip and the person who supposedly signed and received the magnets at my chosen location, is unknown to all workers at that location.

Desired Settlement: I want my Amex dispute to be resolved and be credited the $270 I paid, because I didn't receive the goods and services I was promised.

BBB Response: **** ********** ********* ***** **** ****** * * *********  **  *****     **** **** ***********

As a service to your business, this letter is in regards to a consumer complaint submitted to the BBB about your business on 1/29/2015 8:14:25 PM by ***** **** and assigned complaint ID *********

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case.  We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The BBB may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at complaints@fwbbb.org. 

Regards,
****** ********* ******* ********** ********** ****** ***** ********

2/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Approximately 2 years ago I was contacted by a company called "FANFARE SPORTS" / SCOREBOARD SPORTS MARKETING that made me believe they would help promote the ****** in a 1 time only attempt to contact local businesses , to "help" provide spirit shirts for our students. Once I realized how fishy the whole operation was, I attempted to call several times to terminate the whole process. Each time I called , I was placed on hold only to be told that the person I needed to speak to was at lunch ( this happened every time I called, no matter what time it was!). This "business" is using our ******s good standing with the community and taking advantage of local businesses in Maine that pay an arm and a leg to put advertising on shirts that our ****** DOES NOT WANT! Today I called again wishing to disassociate our ****** from their company, and i was told "****" would call me back. When i asked for ****s last name the operator stuttered, and said she didn't know his last name!

Desired Settlement: Immediately stop contacting businesses on our behalf! We don't want you associated in any way , shape , or form with ****** ********* *******.

Business Response:

We are showing that we have worked with ****** ********* ****** **** ****** since March 19th, 2012. ***** **** is the person that entered into the agreement and signed the agreement. In the Partnership Agreement it stated (It is understood that the undersigned shall notify the appropriate ****** administration offices and staff that Fanfare/Scoreboard will call on local businesses, or other entities in the local community to coordinate sponsorship for the selected items, providing local businesses and other entities with target marketing outreach and support opportunity. Under this Partnership Agreement spirit items will be provided to the Beneficiary COST FREE with the understanding that the Beneficiary or its agents will keep 100% of any profits from the sale of the selected items or to assist with fundraising activities.)(Agreement attached) Mr. **** read this before he signed the agreement. He stated that we made him believe that we would help promote his ****** (which we have) and stated that it was a 1 time only to attempt to contact local businesses. It shows that Mr. **** signed up for Football, Basketball and Baseball seasons. We have provided products to the ****** for the past 3 years. Tote Bags and T-shirts to the ****** in 2013, T-shirts in 2014 and T-shirts in 2015. Only one customer bought 2 times on 2 different years. We are really confused that Mr. **** would say that his ****** does not want T-shirts when he signed up for T-shirts and asked to have 2 XL shirts sent with the orders. Cancelling the agreement was not an issue. We show that Mr. **** called in twice and ***** ****** called him back on 1-26-2015 and explained to Mr. **** that it was not a problem to cancel his agreement that he needed to put it in writing like it stated in the agreement and we would get it pulled.  We received the letter from ****** ********* ****** signed by ***** **** on 1-26-15.(See attached letter) The letter is dated the same day as this complaint. We did cancel the agreement for him and do not understand why he would make this complaint, we do not feel this complaint should be held against our company. 

BBB Response: **** ********** ********* ***** **** ****** * * *********  **  *****     **** **** **********:

As a service to your business, this letter is in regards to a consumer complaint submitted to the BBB about your business on 1/26/2015 2:42:19 PM by ***** **** and assigned complaint ID *********

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case.  We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The BBB may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at complaints@fwbbb.org. 

Regards,

****** ********* ******* ********** ********** ****** ***** ********

1/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Ad Com has sent me a multitude of advertising magnets that said I have confirmed. I may have okayed one purchase then they say they have a second run that I have to purchase that I do not want. This has happened three times. This time I got angry and denied them payment on the second order and have filed a complaint with you.

Desired Settlement: I want them to quit calling me with confirmation requests of orders not given and just go away. If they autmatically take payment from my account after today, 1/8/2015 my bank will help me get a refund on that transaction. Otherwise I would like no further contact with them or them with me.

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is billing my company for products not authorized or received.

Desired Settlement: Stop sending invoices and stop calling about products not authorized or received.

Business Response:

We are showing an invoice # ****** for ******** **** ***** ***. We show that ******* ****** is the person that placed the order for the advertising on the ****** ****** ********** ***s. Ms. ****** verified the advertisement with the verification department (recording attached). The maps were printed and shipped on 5-8-2014. We are sending invoices and letter due to the account has not been paid. We are trying to work with the customer so that we do not have to send it to an outside collection agency. We apologize for any misunderstanding this may have caused. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.
I did not receive any products or services from this company as they stated in their response.
Regards,

******* *******




Business Response:

We show that the product was printed and shipped on 5-8-2014. ******** **** ******* refused their complimentary maps on 5-13-2014 UPS tracking # ******************. The Library received the maps and signed for them on 5-14-2014 the UPS tracking # ****************** and they distributed the maps in the area. ******** **** ******* is being charged for their advertising on the maps not the complementary product, that was for them to hand out to their customers. In the recording you will hear them ordering the advertisement to be placed on the maps and that is why they have an outstanding invoice with our company. (See attachments)  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.
In their latest response the business referred to the company I work for as ******** **** *******. THAT'S NOT EVEN THE NAME OF THIS COMPANY!!!. The business has 239 complaints in the past 3 years from companies like mine for exactly the same reason; I NEVER RECEIVED ANY PRODUCTS OR SERVICES FROM THE BUSINESS!!. I want the account they created for my company cancelled and brought to a zero balance immediately!!
Regards,

******* *******




Business Response: The name of the business was an error on my part when I was typing the response. The name of the business is ******** **** ***** ***, as you will see in the first response it was correct. I don't know what else we can do to show this order was placed (recordings attached) and printed and even distributed for this company. We will take this account to a 0 balance, but do not feel this complaint should be held against our company. (attached you will see the ad that was printed on the map)

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate the 0 balance and would also appreciate it if Universal Adcom never called/contacted this company, ******** **** ***** ***, at all in the future.

Regards,


******* *******

1/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered some cheap bags to have our advertizing on them for a fund raiser for our local library. We paid way too much for the cheap bags with an electronic check. It was a fund raiser for our local library. I have the confirmation number ***** and we did receive the bags. DONE. They were below par quality, but we did pay for them. They gave us a discount for paying early pay, back in June 2014. In November and December we have been receiving weekly calls to pay for the cheap bags ($359.00) that we do not owe for. When I called they just yelled and said, "Recordings don't lie" She talked over me and would not let me explain we already paid for them and we have a confirmation number. Very RUDE and yelling "YOU WILL PAY" and "WE WILL CONTINUE TO CALL". I will do what I can to put them out of business. CROOKS!

Desired Settlement: They will stop calling me and let others know they are not reputable.

Business Response:

We are showing an invoice # ****** and Inv# ****** for ******* ******* * *******. We show that **** ********* is the person that placed advertising. As Ms. ********* said in her statement Mr. ********* did place ad advertisement on the Tote Bags that we printed for the Library and they were printed and shipped. The Invoice # ****** was an order we showed for Single Advertiser Merchandise Bag that was placed on 8-6-2014. When Mr. ********* stated to us that the order was not placed by him. We went and looked for the recording of the verification process and we were unable to find the recording, so we cancelled the account and took the account to a 0 balance. Due to we do not print Single Advertiser products without payment. We apologize for any misunderstanding this may have caused. We do not show any outstanding accounts with our company. We have placed ******* ******* * ******* on our do not call list. Again we do apologize for the inconvenience and the calls about an outstanding invoice. 

BBB Response: **** ********** ********* ***** **** ****** * * *********  **  *****     **** **** *********** 

As a service to your business, this letter is in regards to a consumer complaint submitted to the BBB about your business on 12/15/2014 5:30:13 PM by ****** ********* *** ******** ********* ** *********

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case.  We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The BBB may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at complaints@fwbbb.org. 

Regards,

***** **** ******* ****************** ****** ****** ***** ********

11/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company contacted me by telephone trying to get me to order some magnets to be given away at a local pizza place. I asked for validation of their website and said I would consider. I called the local pizza company and they had no contract with this company and the owner/manager said that he remembers briefly getting a call from them to distribute magnets and then he suggested that I type their phone number into Google. So I did, then when I did, I found tons of complaints and orders for things people never ordered. I immediately sent the company an email stating I was sorry but am not interested in this type of advertising. After that in October they kept sending me proofs to accept and I have the emails stating each time, that I do not want to order anything from them. Now they are sending a bill to the last company I worked for in the amount of $450.00 and said that they have already printed them so I have to pay. I have received nothing and did not order, I want this bill revoked, and I have emails for proof.

Desired Settlement: They need to adjust this to zero immediately

Business Response:

We are showing an invoice # ****** for ******* **** ******. We show that **** A. ******* is the person that placed the order for advertising on the ******* ******** on 9-12-2014. Ms. ******* verified the order with the verification/ quality assurance department and paid them with a credit card ending with the # ***** We called Ms. ******* on several occasions due to the credit card not go through, it was coming back to us as “do not honor”. We left several messages for Ms. ******* to call us concerning this matter with no returned calls from 9-25-14 to 10-29-14.  When James in our accounts payable department contacted Ms. ******* on 10-29-14 he informed her about the credit card not going through and she stated that she had not seen anything so he sent her a proof of the advertising and e-mailed it to her at **********************com . After sending the proof again we were unable to contact **** after leaving several messages. We got in contact with someone named ***** at ******* **** ****** and she let us know that **** was no longer there and they closed the business. After in finding that the business was no longer in business we took the account to a 0 balance.

Ms. ******* also stated that she spoke to the pizza restaurant and they told her that they did not have a contract with us. Please see attached “Letter of Distribution and Endorsement” that ***** ******* signed with our company (See attachment). ******* ******** has received several shipments from our company and we have a good working relationship with them.

Ms. ******* also stated that she google our phone # and a lot of people said they did not order, we have no control over what someone may place on the internet about our company. Some companies post negative comments on the internet before they ever call us to resolve a problem. Even in this case if Ms. ******* had asked us about the Pizzeria we could have sent her the contract and showed her we were working with them and if she would have returned our calls we could cancelled the order for her back in September if they were closing the business. Even contacted us after she spoke to James we could have let her know that we took her account to a 0 balance before making this complaint. We have removed all of the contact information for ******* **** ****** out of our system and placed them on our do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response: Although they lied several times.  As long as they are not charging me and it is in fact a zero balance.  Also have proof of the emails that said I was not ordering anything from them.  Also do not have a credit card with those last four numbers.

Regards,


**** *******

11/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Previously, our company had ordered merchandise from the business, it did not sell. SO when, they called our company again on the 19th of August 2014. I explained that we did not do well and did not want any more, the representative explained to me that we were in a contract already and to finish the contract that we were bound to and that we had already bought the calenders and were set to get them. I expressed to them multiple times that we did not want the merchandise and that we were no longer interested in doing business with the company. The representative then proceeded to tell me that we had already ordered them and that this was just a confirmation that we were to receive them. I told her we were not interested. About every two weeks, they would call again to confirm and I would again tell them that we were not interested and they proceeded to tell me that I was recorded with a confirmation. They threatened to call collections over a product we did not want and did not receive. I continued to tell them that if we were to receive any merchandise that it would be returned back to them and that I expressed our business's concern. They continued to threaten with turning it over to collections and court matters.

Desired Settlement: On behalf of ***** **** we would like to stop being contacted by Universal Ad Com and would like all billing and charges made by them to be dropped because of the poor customer service, the threats, and the overall presentation brought on by Universal Ad Com.

Business Response:

We are showing an invoice # ****** for ***** Inc. We show that ***** ******* is the person that placed the order on 8-19-2014 for the single advertiser calendars. We emailed the invoice to ***** at *********@gmail.com on 8-20-2014. The advertisement was verified with Ms. ******* on 8-19-2014 the verification department let her know that it was for a new order when she verified the ad to be processed (recording attached). We call all of our repeat customers to see if they would like to place another order and to check to see if they run out of product and need more. Our customers are never under any obligation to order advertisement with our company. We do not have contracts with our customers (only with our endorsements and distributions). This is a single ad product that will only go to their company with their advertisement and a calendar on it. The calendars will not go to print until it is paid by the customer.  Single advertisements get cancelled after a period of time for non-payment, we do not produce the product without payment, so it would never go to a collection agency. We have cancelled your advertisement and taken the axxount to a 0 balance. We apologize for any misunderstanding this may have caused. 

11/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: AdCom (or Premier Impressions?) has been told repeatedly that we do not wish to advertise with their company any more, and to remove us from their call list. We are aware that business to business solicitation is allowed, however when they call our office they always claim that we have already ordered the magnets (which only 2 persons in our office are authorized to make advertising purchases) when we have not, and demand we pay $300. We have spoken to several people with this company and at one point a customer service rep informed us that the company does not pre-make products with out receiving payment first. However when they send us new magnets they send us an invoice showing we owe a balance. On Monday October 13, 2014 My office manager contacted this company and was told they could not speak to her about this issue because she was not the authorized person on this account and that she would need to have the other broker confirm the OM authorization. Something that has been done in the passed on 3 different occasions. She was then told by the so called "GM" assistant, that the GM would be calling her back that day to resolve this issue. We have still not heard from the GM on October 16, 2014. The invoice that accompanied the last delivery of magnets states the following: Dear ****** *******, PREMIER IMPRESSIONS would like to thank ******* **** ****** * ********* *** **** ********** ** ************ ** ***** for your purchase of 2.0 Units ad space on the Hawkins Co-CG/TN for Magnets MA. The invoiced amount of $300.00 has been agreed upon. Should you have any questions or comments regarding this matter of this letter, feel free to contact our customer service department at 1-800-778-6308.Please sign and fax back this agreement to ** ************. (NOTE: FAILURE TO SIGN AND RETURN IS NOT A FORM OF CANCELLATION) Please visit our website at www.premierimpressions.net/customerservice Yet my office manager says they informed her there was not amount due now?? And that this bill has already been paid and agreed upon by ****** *******. Which she has not agreed upon any more purchases by this company. When we first started with this company they were soliciting maps that were extremely out dated and of poor quality. When we refused those and demanded a refund they started pushing the magnets that are also poor quality for an outrageous amount of money.

Desired Settlement: We are asking for another refund on the last shipment of magnets that we will gladly return, AND to stop being contacted by this company.

Business Response:

We are showing several accounts for ******* **** ****** * *********. We are showing that **** ******* is the person that has placed each of the orders. We show that each order that Ms. ******* has ordered advertising with us since April 9, 2013. We are not showing anything outstanding every order has been paid and delivered. We show 4 invoices from this year invoice # ****** ordered on 1-31-14 for Hawkins County Community Guide Magnets, Invoice # ****** ordered on 1-31-14 for single ad Calendar Magnets (both ordered and verified together paid with credit card same day)recording attached, and Invoice # ****** ordered on 9-17-14 for Hawkins County Community Guide Magnets paid the same day with electronic check ( she gave routing and checking #’s for the payment to be processed) no recording in that office for that day. We did send her a thank you for doing business with us letter, but that letter, she is quoting is the thank you letter that comes with the first invoice the day after the ad is placed on 9-17-2014. The payment was processed on 9-18-14 the only way we could have processed that payment was Ms. ******* giving us the information. No one called in about this invoice and quoting the letter shows they received it in September. We are placing ******* **** ****** * ********* on our do not call list today, but it could take up to 30 days to be completely removed. We thank you for your business for the past 2 years and hate losing you as a customer. We apologize for any misunderstanding this has caused. 

Consumer Response:

We are still receiving product from this business and they are still billing my company. They have stated that we have authorized this payment over the phone by giving a checking account number and that they have **** ******* recorded stating this authorization. I was able to download the voice attachment but there was no sound to the recording. As a part owner of my business she has for months refused to give this information yet they continue to extract money from our operating account with "authorization" from Lila. However, Lila has stated that she has not made this authorization. 
I have spoken now to one of the Managers with this company and she has assured me she will be refunding the last order for $300 and will call Lila back today with a check number. Upon receipt of this refund check I will close this claim as a satisfactory resolution. If not we will pursue further action.
Regards,

******* *******




Business Response: We mailed out the refund check on 11-14-14 in the amount of $300.00 The customer should have received. 

11/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I originally did business with this company in April of 2014. Was happy with my contact and product. THEN I was contacted again and told I was obligated to another contract and was expecting me to pay over $300 since they did not have enough time before the next printing run to find a replacement advertiser. So, in effect, they screwed up and it is only going to cost me $300+ to fix their error. I have been contacted now two times a week for the last 3 weeks trying to 'resolve' my account when in fact, I have no account with them. My last phone call just minutes ago has once again tried to get me to pay, I declined the ad once again and once again I have been promised this 'issue' has been resolved-probably until next week's phone calls start. The latest "customer service representative" - **** that I just dealt with has been advised that the next phone contact from his company regarding this issue will result in legal action on my part as the ridiculousness needs to stop. If anyone were to ask me about this company and how easy they are to do business with, I'd have to tell them I have not had a pleasant experience with them.

Desired Settlement: I want an apology and in writing from this company that I am no longer in anyway to be contacted from ANY of their people. I want to be assured that I have no obligations past, present or future to this company what so ever. I am a reasonable person but the ridiculousness that the 'bait & switch' and 'shell game' tactics practiced by their staff needs to come to an end. I will do business and advertise with reputable people, not these people ever again. I am hoping you can resolve this. Minnie

Business Response:

We are showing an Invoice # ****** for ******** ****** * ******. We show it was ordered by ****** ****** on 7-29-2014 for 50 merchandise bags. Let me start by saying,  we always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product. Your company is under no obligation to place an ad from one edition to the next. I apologize if the sales representative made you feel that you were obligated in any way. We have addressed this problem with our sales representative, and have done the proper disciplinary actions with the employee. We have cancelled this order and taken it to a 0 balance. You do not have any open accounts with our company at this time. We have placed ******** ****** * ****** on our do not call list. We apologize for any inconvenience this has caused you and your business.  

Consumer Response:

 

However, I would like to pass on to the people at the Totes2Go that if they reviewed their 'taped conversation' from the July date, they would clearly realize that I did NOT place the order, it was placed for me by their staff after I kept refusing their services.  Regardless, as long as they have 'cleared' the account and I will never be called from the extablishment ever again, I am satisfied.

Thank you BBB for your assitance in this manner.  I was quite frustrated with the inability to get a person to understand I did not want to do business with them, was vey upset with their pushy tactics, and quite offended that I could never get a person of any supervisory or knowledge of how to correct the situation at this company.  Again, thank you BBB for your quick resolution.

Regards,


****** ******

Consumer Response: Just want to UPDATE the complaint that I filed, had resolved and allegedly handled with this company, Totes 2 Go 

At 2:49 PM today, this company called me, AGAIN to try to get me to pay for some order I did not place in the first place and to ask as to when I would like to receive my bags.  ??  The caller ID reads: UAC with a phone number of: ###-###-####.
 
I thought I was done with this.
 
****** ******

 






Business Response: We have placed this customer on our do not call list. We apologize for any inconvenience this has caused you and your business.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However IF I am contacted by these people AGAIN (was called AGAIN 10/9/14!)-I will be filing  a legal complaint with my attorney and charges of harassment will be filed.  I am 'done' with this company and their predatory and ridiculous ways.   This is the final warning to this company from me.

Regards,


****** ******

Consumer Response:  I just was contacted AGAIN---
 
10/10/14
4:14 PM
 
Caller's name AGAIN was ****
Phone Number: ###-###-####
 
PLEASE MAKE THESE PEOPLE STOP. I AM READY TO CONTACT A LAWYER. IF I NEED TO DO SO, PLEASE ADVISE. I HAVE HAD IT WITH THESE PEOPLE.
 
Sincerely,
 
Minnie







Business Response: We have placed ******'s ****** * ****** on our do not call list. Please allow 30 to be taken off of all paper work. There may be paperwork already printed with you information on it. It does take about 30 days, I'm so sorry that I did not state that in the original answer. Under Federal Law there is no do not call business to business. We are doing everything we can to make sure we do not call you and waste your time when you are not interested in advertising with our company. Please feel free to contact me if you still receive calls after 10-19-2014. I blocked phone # ###-###-#### if you have another phone # going to your business it will not be blocked. Please feel free to call me at ###-###-#### and ask for **** ********** I will more than happy to help you with this matter.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AND if I receive any more calls after 10/19/14 as they have stated, there will be a lawsuit. The people that they have employed to call people on the phone are ridiculous.  Allegedly my account reads "$0.00" - and they are trying to collect money.  Someone at this company needs to speak with other people at this company.  Like I said, you have until 10/19/14 to figure it out then as you failed to mention that the first time around - your credibility is questionable.  My lawyer is on stand by for harassment proceedings. 

Regards,


****** ******

Consumer Response:


I have just received a package AND bill for an order I did NOT place, did NOT authorize and have been fighting several months now.....
 
I am contacting my attorney, what else do I need to do? 

Regards,

****** ******





11/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a phone call from FanFare a subsidiary of Universal AdCom stating that they received the name of my business from City Hall and were asking if I was familiar with ******** High School. The impression and statements from this company was indicative of a Booster Club looking for new sports supporters for the upcoming football season, and asked if I wanted to "market" my business. I told them that my husband and I had just moved into our new home and that I was unable to afford to pay any money as they were requesting. She said that they could send me an invoice broken down in payment plans where I would be able to make payments over the next couple of months if I still wanted to support the cause and that I would receive my free "thundersticks" n the mail for the sporting events. I was pressured to send in my logo because they said there was an urgency and that they needed to HURRY UP and get this order in TODAY. I told them my urgency was with my new house and to just forego on the logo. All in all, on yesterday 10/14/2014, I receive and invoice in the mail for 299.50 and I have no idea what in the world it is for. There is no breakdown of a payment plan, or anything geared specifically to what me and TWO agents talked about on their calls recorded for quality assurance. I tried to leave emails with this company, but the emails kept coming back as errors. I want my name, my business, and this invoice removed from their listing. I believe they obtained my information under false pretenses, called me with a false advertisement of a booster club seeking a donation for my children's previous high school, and they used that to their advantage to make money. This invoice gives the impression that I called them to receive a service(and I did not). They misrepresented themselves on this call and I don't appreciate it.

Desired Settlement: Remove said invoice number ****** for Serenity Independent Services for the amount of 299.50.

Business Response:

We are showing an invoice # ****** for ******** ** ** ***********. We show that ******* ****** is the person that placed the order for the advertising on 10-03-2014. The order was placed for the ******** High School Thunderstick.  We have a verification/ Quality Assurance Department that verify each order before an invoice is sent to the customer.  We show That Ms, ****** verified the advertisement with the verification department and gave them a maiden name **** for the advertisement to be processed. I’m not sure what false information Ms. ****** is referring to we told her we were Fanfare Sports, working with ******** High School. We have a Partnership agreement with ******** High School (See attachment). We are an advertising company not a Booster Club we call on companies to advertise their business on school products to be handed out by the schools we work with. When we work on products for schools it is a rush between football season and basketball season to get them the product in time for their events. We have already printed ******** ** ** *********** on the thunderstick for the school. In good faith we have taken the account to a 0 balance, but we are unable to remove the advertisement at this time. No further collection efforts will be made on this account.  We apologize for any misunderstanding this may have caused.

Consumer Response:

 

On yesterday 11/13/2014, I received the "so-called" thundersticks with the "advertisement, " with an invoice for 299.00.  In this dispute, the company has stated that they have zeroed out the balance.  They did not state that they had shipped anything prior and to disregard any notice sent therefore, I do  not know whether they shipped this product (which I am on my way to the postal office to return back to the company) or if this was sent after they had contact with you.  For this matter to be resolved, I will need them to send ME a 0 balance of this transaction actually showing that there is nothing owed.  I will be submitting a copy of the invoice later today, as I am pressed for time at this moment and atleast wanted to respond.  Especially after receiving their product.  Also, the information that they contained in this letter is a falshood.  I dispute the validity of any information that has been given whether the account is 0'd out or not.  I will submit the documents no later than tomorrow, Saturday 11/15/2014.  Thank you for your time.

Regards,

******* ******




11/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have asked this company multiple times to put us on their do not call list. Yet, we continue to receive calls. The calls show up on the caller id as either Hometown Productions or UAC. The most recent events happened today 10/22/14. The first phone call from Hometown Productions was at 9:04 am (central time) the caller was ****. She was extremely rude, hateful and short on the phone. I offered to take a message and recorded her name and number for the owner to return her call whenever she arrived to the office. The second call was at 9:56 am with **** stating that she was returning a call. When I informed her that no in fact she wasn't. That I was the only one in the office and had not made a phone call at all this morning. She once again became rude and hateful. To the point of smarting off "well I guess your number just magically appeared on our caller id". She then had to ask what business she had just called and what type of advertising they would do for our company. Once again I informed her that we were on the do not call list within their company and hung up.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want all communication with their company, sister companies, or any other entity that they are associated with stopped. Immediately.

Business Response:

We are showing that * * * **** ******* and * * * ***** **** has been a customer of our Since October 2011. We do not show any current account with our company the last advertisement that * * * ***** **** placed with us was on 4-8-2014. We do show that * * * **** ******* was placed on our do not call list, but * * * ***** **** was not. We show that both companies have placed advertisements in several counties with our company (Howard County, Pike County, Little River County, Hempstead County, Clark County, Sevier County and Polk County) We were unaware that * * * **** ******* and * * * ***** **** Were the same company. We have placed both companied on our do not call list and we will do everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business.  I will put it on the referral sheet not to call this business as well. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. We apologize for any inconvenience this has caused you and your business. 

11/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by Universal Ad Com under the name Hometown Productions and the sales staff misrepresented themselves and made it sound like they were calling on behalf of my local chamber of commerce. They sold me an advertising space in their historical map and said for the price I would get a full-color 6X4 spot on the map and it would be distributed to the local sheriff's office and chamber of commerce throughout the entire year of 2015. They said that the distribution would depend on how many they go through and that it was unlimited for the entire year and that if they ran out, they'd just print and send more. When I received the proofs and information of where to send my ad, I realized I was working with a company, not my chamber of commerce. I sent in my ad and did get some historical maps sent to me a few weeks later as samples. Not only were they not full color, but they were a single color, green print, which is not what I was told it would be. I looked into the company and realized that there were quite a few unhappy customers so I became suspicious of who I was working with. I made a trip to the chamber of commerce and no historical maps were anywhere to be found. When I asked someone about it, they had no idea what I was talking about. I received my credit card bill and was billed the $360 agreed for the service, but also received an invoice from Universal Ad Com showing my balance was $400. I'm not sure if they thought that we would pay twice if we didn't pay attention, or what their motive was since we prepaid and the invoice didn't say receipt, it said "INVOICE" and had the wrong amount due. I filled in my accounting staff so they wouldn't pay twice for the same thing. About two weeks passed and Hometown Productions called me back again to sell me advertising space in their 2015 historical map (again). It was a different salesperson and I told them I already bough space in it, she said they haven't gone to press yet, but I told her I received a couple dozen of them, so they must have printed already, but that the chamber hasn't received any yet. She looked up my account and told me that I didn't buy space in 2015 map, but rather in the October/November/December 2014 map. I told her that's not what the salesperson told me originally, they said it was for the entire 2015 year. She said she would look into it. About a day later a "manager" (or owner?) named *** called and explained the same thing, that I bought space in Oct/Nov/Dec and that the ad sales go in quarters, so that even if I had bought in the 2015 like I was told, if the chamber ran out of maps in February, they'd have to reprint more in March and charge me a second time for the ad. I told him that wasn't what I was told and he basically said I should have never been told that and wanted to know what the salespersons name was that I talked to so he could 'set things straight' with her. I looked in emails and realized it was all in conversation, so I didn't have her name anywhere except maybe on a scrap piece of paper that was long gone to the dump by now. I asked him if the Oct/Nov/Dec 2014 ads, which is what we were told we bough the ad space for, were out in distribution and he said yes. I asked if they would be in stock, right at that time, at the chamber of commerce and he said "absolutely". I went to the chamber of commerce within an hour of talking to him and they still had nothing and still had no idea what I was talking about, even after I showed them a copy of the map sample that they sent me. The following Monday the salesperson called back and wanted to know if we were wanting to do the 2015 year. I notified her that no, I wasn't going to do any more business with them since they misrepresented themselves and their service with me already. She said that she was under the impression that her boss, ***, had already taken care of me and explained the situation, but I informed her that he did call, but the original salesperson misrepresented what she was selling me and that I didn't want to do anything further with them. She said have a good day and hung up. It's now almost November and I still have yet to see any of these historical maps at the chamber of commerce.

Desired Settlement: A refund check sent to my place of business, payable to New Mexico Wineries, Inc. in the amount of $360, which is what was paid to them for what they originally said they would do, but failed to do. Anything short of that is not acceptable after the amount of time I've spend dealing with them back and forth about it. They should also refrain from ever contacting us again.

Business Response:

We are showing an invoice # ****** for ** ****** ******. We are showing that ****** ******** placed the order on 8-7-2014.There are several thing that concern us greatly in this complaint. The sales representative should have never told you this was a full color ad, all of our maps have always been 2 color maps (blue & white, Green & white or maroon & white). We always send the customer their invoice paid or not paid for them to have for their accounting records. The original invoice is for $400.00 that is the price that Mr. ******** agreed to the day he placed the order. The verification/ quality assurance department offered him a 10% discount if he wanted to pay for the advertisement the same day that is why he was charge $360.00 not $400.00 as he was quoted. He was also told not to send in another payment in the recording (recording attached). On the invoice in bold print it states (Please disregard if this invoice has already been paid). We would never ask a customer to pay twice and if a customer sent in a payment and the account is already paid, we would mail it back to the customer the same day with a letter, letting them know that the account has already been paid. We do reprint maps when a Chamber or any of our endorsements or distributions call and ask us for more maps it is never a problem and have done it many times. I’m not sure which Chamber of Commerce you went to in your area, but we are showing that we have a distribution agreement with ****** Chamber of Commerce signed by **** ********* – Ex. Director on Jan 22, 2014. (See attachment) We show that they signed for the maps with UPS on 10-10-14. We have a distribution agreement with **** County Clerk Office and a signed Letter of Endorsement with **** County Sheriff department (See attached).  I have enclosed the UPS delivery page for each distribution for your review. I understand that Mr. ******** spoke to *** the Manager at our Peoria, IL office. *** did explain that we print new editions of the maps every 3 to 4 months, but if Mr. ******** was under the understanding that he would be featured for the whole year not that the maps were good for one year, than *** should have offered him free ads on the next 2 to 3 editions that went out at no charge to *** ***** ****** to make that right with the customer. I will still offer the next 2 to 3 editions free of charge if Mr. ******** will agree to that along with a full refund of his purchase price.  I have in good faith taken this account to a 0 balance. A credit of $360.00 has been applied back on Mr. ******** credit card. ** ***** ****** has been placed on our do not call list. We apologize for any misunderstanding any inconvenience that this may have caused you and your business. 

Consumer Response:
I have reviewed the response made by the business in reference to complaint ID 10282296, and find that this resolution is satisfactory to me, pending that I do receive my credit card statement and said credit of $360 has been applied as mentioned by Hometown Productions in response to my complaint. I also expect that I will not, nor anyone at *** ***** ******/Southwest Wines/New Mexico Wineries, inc., be contacted by Hometown Productions, their subsidiaries/DBAs, their agents/employees for any further solicitation of business or for any other reason. Thank you for your help mediating a resolution to our complaint.

Regards,

****** ********

11/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has taken a total of $2204.50 from us in the year 2014 with fraudulent credit card charges. We have received invoices with products we have not ordered, and when we call to inquire we are told the order was paid for over 90 days before the shipment was received, therefore we cannot file a chargeback with our credit card company.

Desired Settlement: Full refund in the amount of $2204.50 charged back to our credit card. If refund is not received, we will proceed with filing a police report.

Business Response:

We are showing ****** *** ******** **** ***** has been a customer of ours since 10-1-2010. We are showing a total of $2204.50 in invoices for 2014 only $1615.00 was paid with a credit card and $ 589.50 They mailed in a check. There have been many of our products ordered by ****** *** ******** **** ***** they are as following :

On 3-17-2014 an Invoice # ****** an advertisement was placed by **** ******** for the Fayette County community Guide Magnets, verified with the verification department and gave his date of birth as ****** for the ad to be processed. Product printed and delivered by UPS on 7-11- 2014 at 12:13pm and signed for by *********.

On 6-6-2014 an Invoice # ****** an advertisement was placed by **** ******** for the Calendar Magnets, verified with the verification department and gave his date of birth as ****** for the ad to be processed. Printed and delivered by UPS on 7-2-14 at 11:49 am and signed for by *******.

On 7-2-14 an Invoice # ****** an advertisement was placed by **** ******** for the Rally Towels, verified with the verification department and gave his date of birth as ****** for the ad to be processed. Printed and delivered by UPS on 9-24-14 at 12:31 pm and signed for by *******.

On 7-15-14 an Invoice # ****** an advertisement was placed by ***** ******* for the Conversion Chart Magnets, verified with the verification department and gave her date of birth as ******* for the ad to be processed. Printed and delivered by UPS on 8-22-14 at 1:36 pm and signed for by *******.

On 7-16-14 an Invoice # ****** an advertisement was placed by ***** ******* for the Tote Bags, verified with the verification department and gave a maiden name **** for the ad to be processed. This ad is in our printing department. A check was mailed in on this account check # 5186.

Invoices and Ups delivery sheets attached

We show that each invoice was sent to ****** *** ******** **** ***** the day after each order was placed. We have a verification/ Quality Assurance Department that verify each order before an invoice is sent to the customer, they ask if that the person they are speaking to is authorized to place the order. They verify the product, mailing address, price, quantity they are to receive and go over the ad copy. They also ask for payment by check or credit card. All of the orders but 1 was paid with the verification department. The last account order by ***** ******* she asked them to send her an invoice and she mailed in the payment Check # 5186. I have pulled the last order from print and have cancelled the advertisement on the Tote Bags. We will be refunding $589.50 back to the customer. We do not feel that we owe a refund in the amount they have spent with us for advertising for the year. They ordered the advertisement on our products and we have printed and delivered them as shown above.  

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I initially dealt with Totes2go.com salesperson, **** ********, in February 2014. (The company phone answers to UniversalAd) ********* *** agreed to place an ad on the shopping bags to be distributed FREE, at a major food store in Toms River, and replenished when required. I specifically asked if there were going to be any additional charges for subsequent printings and was told no, not for this promotion. The proof was approved, and there were to be about 4 or 5 other advertisers to be included in this promotion, which was to begin by the end of March 2014. I called several times to see when the bags were going to be delivered to the store and I was told that it would not be until early May. ********* *** did receive a complimentary shipment on 5/5/14. I received a call from ******* ******, Universal Ad, to see if I wanted to take another ad for the totebags. I explained that I was told that this promo was to continue to the end of the year at no cost to ********* ***. I went to Foodtown, Toms River, NJ, where the bags were to be distributed and the manager had no idea what I was referring to. He had no knowledge of the Free Shopping bags. He did go into the office and found a box of bags (1/2 the size of what we had received) which had never been opened. I called Universal Ad and wanted an explanation. They have taken several messages, and I have not received any call backs. On 6/23/14 I spoke with Customer Service rep, ****, and she was to have her PR department look into this. I told her I wanted a call back by 6/27 or I would be contacting BBB. On 6/26 I called again and left a message, and still have not heard back from anyone. If I do not hear from Totes2go.com or Universal Ad, I will continue to pursue this matter to whichever authorities I can.

Desired Settlement: a full refund of the $530.55 cents that was charged to the ********* *** Credit Card.

Business Response:

We are showing an invoice # ****** for ********* ***. We are showing that ***** *** ******* placed the order on 2-10-2014. Ms. *** ******* verified the order with the verification department and paid for the ad after receiving the proof of the ad and the corrections. We have a signed Letter of Endorsement with **** ****** the Grocery Director ***** ******* is the person that signed with us (See attachment). He signed up several of the locations for **** ****** all at the same time. All of the stores were to use the bags in their locations as they came in. We do not know why the bags were sitting in an office and not being used. We will refund your money and we are so sorry that the program did not work out for you at this location. We will be contacting the **** ****** so that this does not happen to anyone else at the other locations.  We apologize for any misunderstanding this may have caused.

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 10112333, and find that this resolution is satisfactory to me.  However, I would ask that ********* *** not be contacted by Totes2go.com for any additional advertising promotions.  I understand that Totes2go.com operates under Universal Adcom.


Consumer Response: I have checked with our accountant and he doesn't believe we have received the refund to our credit card.






Business Response: We changed banks on the same day we applied for the credit back and it did not go to our bank. We applied for the credit again if you do not see it within 3 business days please let me know. My name is **** ********** feel free to call me at ###-###-####. I apologize for the mistake and for your inconvenience.

10/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I own a Pest Control Company in Columbus, Ohio and was contacted by Totes To Go to advertise on bags that were to be given away at *** **** **** in Columbus for free to customers when they purchased books. I have purchased a premium spot (larger ad space)and was told 1000 bags would be delivered to *** **** ****, and 100 bags to my company. I have contacted the owner of *** **** **** and he has no idea about this or had never heard of this company.I have tried multiple times to contact Universal Adcom/Totes To Go with no success. At this point I would like to be reimbursed for the charges of a product that has NOT been delivered. I will be contacting my credit card company and bank, along with the company attorney to dispute this.Order was placed on 6/19/2014Order number is ****** for the amount of $419.50

Desired Settlement: I would like to be refunded the entire amount of $419.50 of goods that was purchased and NOT received.Invoice # ******Customer # ********Purchase date : 06/19/2014sold to ******* **** ******* LLC

BBB Response: We are showing an invoice # ****** for ******* **** ******* LLC. We show that **** ****** is the person that placed the order for the advertising on 6-19-2014. The order was placed for the ******* **** *** *** **** ****. We have a signed agreement with *** **** **** (See attached agreement). We are not sure who Mr. ****** talked with at *** **** ****, but we called and they know who we are and looked forward to the bags. We show that Mr. ****** called in to the customer service department to have an invoice faxed to him at fax# ###-###-#### on 9-22-14. The customer service department informed him that the bags were in print at that time. The bags were shipped on 9-29-2014 and signed for at *** **** **** on 10-2-2014. The sample sent to ******* **** ******* LLC were shipped the same day and delivered 10-2-2014. We apologize for any misunderstanding this may have caused.

10/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company operates under different names, Universal Adcom, Liberty Marketing...etc. After I placed an order they continue to call and tell me they have the rest of my order. I do not order on a continued basis as in one coming every 3-6 months. I ended up paying for another order just to get them to leave me alone. This has happened more that once, and yes I learned a lesson. I have told them to not call me ever again...if they do I will file harassment charges against them. I just felt like I needed to let someone else know about them. This has been going on since January of 2014, last communication was in August 2014.

Desired Settlement: No contact from them

Business Response:

We are showing an invoice # ****** for ******* **** ******* *LC. We show that **** ****** is the person that placed the order for the advertising on 6-19-2014. The order was placed for the ******* **** *** *** **** ****. We have a signed agreement with *** **** **** (See attached agreement). We are not sure who Mr. ****** talked with at *** **** ****, but we called and they know who we are and looked forward to the bags. We show that Mr. ****** called in to the customer service department to have an invoice faxed to him at fax# ###-###-#### on 9-22-14. The customer service department informed him that the bags were in print at that time. The bags were shipped on 9-29-2014 and signed for at *** **** **** on 10-2-2014. The sample sent to ******* **** ******* *LC were shipped the same day and delivered 10-2-2014. We apologize for any misunderstanding this may have caused.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10233093, and find that this resolution is satisfactory to me. 

Regards,


Jackie Salyards

I  do not want to be contacted by this company again.

10/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In Dec 2013 we ordered the community guides thru this company after they solicited us by phone. We paid the invoice ****** of 269.50 our check ****** date 01/16/14. Since then they are harassing us with additional invoices and calls about orders we did not place.

Desired Settlement: Calls stopped.So other customers don't have to experience this, they need to change their business practices.

Business Response:

We are showing an invoice # ****** for ***** ******** *****. We show that ***** **** is the person that placed the order for the advertising on 3-19-2014. The order was placed for the ******* ****** Community Guide Magnets. Ms. **** verified the order with the verification department and gave them a date of birth ********* as the verification code for the ad to be processed. We did not have recordings for that day. In good faith we will take this account to a 0 balance and no further collection efforts will be made. We apologize for any inconvenience this may have caused you and your business.

10/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In April 2014, I got a phone call from ******* ******* of Totes to Go who said they were working up reusable grocery bags for our local food market. They were offering one large size ad on the bag , which was to be given out free to all market customers For One Full Year, at the price of $989.00. I said yes I would be interested and they wanted my credit card right then. Well that sent up some flags, so I said no, and told them to mail me a contract with the details and I would pay them by check, if in fact the contract said what they told me over the phone. They told me to email them my ad markup so they could make sure it would work in this situation if I did infact go forward. I sent them one, and then sent them a second right away, because I had attached the wrong file. I told them "If I do this, I would want the second mark up". I was also to get 150 free bags for my own use. Well when the "invoice" came (No detailed contract), it was simply a bill with no terms of how long the bags would be given out or any details at all about the market, accept it listed the Market name and 150 bags for $989.00. So I googled the company and found tons of SCAM reports, saying the company was terrible and to run from them. I immediately emailed the email address that I sent the ad copy to, ******* *******. That was the contact info I had at that point), I told her I would not be signing the invoice they sent (on May 7th, 2014) , would not be using their ad company and did not want my info printed anywhere. I got no response to the email, but was called shortly after. They said they had a recording of me agreeing to run the ad and that I owed them $989.00. I told them I had not signed any agreement, would not pay them a dime, do not run my information anywhere, and to stop harrassing me because they started calling weekly and were very rude. They did at one time play back part of my conversation, but left out the part where I said I would look at a contract and then mail them a check if it was as represented. So yesterday, a box of 150 bags shows up on my porch!!!!! This is 5 months after I told them no! Not only did I not contract for them, they printed it wrong! I have returned there package and I am filing a suit against them tomorrow in my county court for unathorized use of my Business name as well as misrepresentation of services.

Desired Settlement: I want them to issue a letter acknowledging my original email contact, refusing to use their services and telling them not to print my Information. And I want them to stop pursuing payment for something I never contracted for them to do! An apology wouldnt hurt either!

Business Response:

We are showing an invoice # ****** for ****** ****** ******* LLC. The order for advertising on the ****** *********** was placed on 4-23-2014.  After reviewing the complaint, we found the e-mail were Ms. ****** did in fact reply that she did not want to go forward with the advertisement. The order was already turned in to the corporate office and the cancellation did not get sent to the customer service department for the order to be cancelled in the system. We have taken this account to a 0 balance no further collection efforts will be made. We apologize for the breakdown in the communication in our office and for any calls that you have received due to this error. We are so sorry for the inconvenience this has caused you and your business.

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: THEY CALL ME EVERY YEAR ABOUT THESE ADS THE FIRST YEAR THEY GOT ME.BUT THEN I FOUND OUT THEY HAVE NOTHING TO DO WITH THESHRIFFS OFFICE OR THECHAMBER.THIS IS A TOTAL SCAM !! THIS TIME I TOLD THEM TO FAX ME INFO. SO MY FINANAL SERVICE PERSON COULD CHECK IT OUT.ON THE SAME PAPER THE SAME DAY I FAXED IT BACK SAYING I COULD NOT AFORD IT..ON THE SAME FAX I WROTE 'CANCEL' BECAUSE THEY SAID THEY NEEDED IT IN WRITING .BUT THEY SAY BECAUSE I ACCEPTED THAT PAPER I ACCEPED THE DEAL AND IT CANNOT BE CANCELED.I TOLD HER TODAY IHAD SENT THEM A LETTER WITH MY LAWYERS NAME ,NO. BUT SHE SAYS IAM RESPONIABLE FOR IT&THEY WILL DO WHATEVER TO GET THEIR MONEY TOLD HER'SHE COULD NOT CALL&HARESSS ME FOR SOMETHING I DIDNT ORDER &IM TURNING THEM IN TO THE BBB SHE SAID IT WONT DO ANY GOOD and I WILL GET A NOTHER BILL. I HAVNT GOT ANY MERCHANDICE.

Desired Settlement: BBB CAN GET RED OF THESE PEOPLE.& MAKE THEME LEAVE ME ALONE!!

Business Response:

We are showing an Inv# ****** for * * * ****** **********. We show that ******* **** is the person that placed the order. Ms, **** verified the order with the verification department and gave them her date of birth as ********* to confirm the advertisement to be processed. We show the last advertisement placed by N & S Family Restaurant was on 6-24-2009 and Ms, **** gave the verification department a maiden name as ***** for the ad to be processed. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the maps. Your company is under no obligation to place an ad from one edition to the next. We show that for Hardy county, WV we have several Endorsements and a distribution spots for the maps to be handed out into the community.  We have a signed Endorsement Letter with ***** ****** Sheriff, Town of ********** and ***** *** *******. We Have a Distribution Agreement signed with ***** ****** Health Department (See attached signed agreements). We show that our accounts receivable department contacted Ms, **** on July 21, 2014 she told them she would mail in your payment never mentioned to them that she did not order or that there was a problem with the invoice, on August 1, 2014 again she told them she would mail in a payment and on September 12, 2014 she told them to mail her another invoice and she would mail in payment. At no time did ******* **** tell them anything was going on with the account.  In good faith we have taken the account to a 0 balance. Thank you for being a customer and we apologize for any misunderstanding and inconvenience this has caused you and your business. 

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has called my business at least 30 times trying to tell me i agreed to purchase an ad on a magnet. They sent me 30 "complimentary" magnets with my logo and name on them that i never ordered. With these magnets was a bill for $450.00. I've explained to them i never placed an order and the sales representatives have been extremely rude and have even hung up on my employees. Today one of their sales representatives called and claimed to be working for the Chamber of Commerce in my city, They have been very misleading and harassing me, my business and my employees.

Desired Settlement: I would like to never get a phone call or any merchandize with my logo and name printed without my consent again.

Business Response:

We are showing an invoice # ****** for ** ***** *********** PLLC. We show that **** ****** is the person that placed the advertisement on 6-9-2014. The advertisement was verified with Ms, ****** (recording attached). The sales representative talked with her when she said that she needed them to call the next day and discounted the ad to $450.00. Ms, ******k asked the sales representative where the community guides would be distributed and the sales representative told her ******* County Public Library and Health Department not the Chamber of Commerce. We have a signed Distribution Agreement with ******* – ******* County Health Department and a Endorsement Letter signed by ******* County Library (Agreements attached). The product was shipped on 8-13-14 and signed for on 8-18-14 at 11:03am by ******k. On the ad she stated we used her logo that was not the case we created the ad copy for the advertisement. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused. 

10/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Fanfare called our office on 8/11/2014 to sell an ad on the back of the spirit shirts for football games. We were even encouraged to attend the football games on Friday nights to support the team and see the shirts. We were also promised a copy of the shirts with the advertisements on them. a month later we received an invoice stating that we had ordered basketball shirts. We are a new office and spent part of our August marketing budget on these shirts anticipating we would see a return during FOOTBALL season. We can not and did not agree to having the ad displayed during basketball season. Upon calling and asking that our money be refunded, we were refused the refund. We also, did not sign any form approving this processing.

Desired Settlement: I would like the $350 to be credited back to our account and would not like to continue business with fanfare.

Business Response:

We are showing an invoice # ****** for ****** ****** ******. The order for advertising on the ****** **** ****** T-shirts was placed on 8-11-2014 by ********* ******. We show that someone from their business called in and told us that they thought this advertisement was for the football season not basketball season and they wanted it cancelled. The customer service representative told them we could get that change over to football season for them and even did a rush on the printing for them. We thought the customer only want it for the football season that is why we changed it. The product is scheduled to be delivered on 9-29-2014. The product is already printed and shipping to the school, we can’t stop the t-shirts from going to the school at this point. We will refund the customer the $350.00 back on the credit card. We apologize for any misunderstanding and inconvenience this has caused you and your business.

10/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Premier Map represented itself as in a partnership with our local town chamber of commerce, said that my business had been voted the best by a online voting pole, and promised to promote my business on it's maps. None of these were true. This company has also continued to send me maps that I have not ordered and have been requesting payment for these maps.

Desired Settlement: I want all current bills to be voided.

Business Response:

We are showing ***** ******** LLC has been a customer for since March 2011. We are showing the last two accounts have not been paid. Both ads were ordered by ******* *****. Invoice # ****** ******* ******* ******* **** Relocation Maps ordered on Jan. 3, 2014 was verified by him give a date of birth ********* and Invoice # ****** for ******* ******* ******* **** ********** **** was verified with a maiden name *****. The two verification codes that he gave to our verification department were for the ads to be processed. We do have a partner agreement with *********** ******* ** ******** they have signed an Endorsement Letter with our company (see attachment). The sales representative may have googled your area and you came up with the best electric service in your area or he could have looked at some of the poles that are on the internet (there are several to look at) Companies have stars by their business name those are people saying that you do good work. I’m not sure what the sales representative was referring to. If at any point that you had concerns you could have called our customer service # ###-###-#### on your invoice, we could have faxed over the Endorsement letter and even put you in touch you’re your sales representative to give you more information. We apologize for any misunderstanding this may have caused. 

10/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Ad-Com is deceiving practices about their advertizing processes. We did purchase magnetic calendars and county maps with our advertizing on them, however, each quarter this Universal Ad-com said we had to continue to purchase ads until our rotation of 4 quarters was completed, this was not explained at the beginning and a year later they are still trying to have us purchase advertizing that we don't want and they keep switching it from calendars, to maps, to committee events and each time its a 4 quarter advertizing addition, I have told them No several times and they keep saying this is the last time and it never is. Very deceptive tactics--extremely troubled by this companies practices.

Desired Settlement: Should be refunded several hundred dollars for deceptive practices, and poor explaining of what they are selling.

Business Response:

We show that *** ******** has been a customer since December 2012. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product.  Your company is under no obligation to place an ad from one edition to the next. We have done an internal investigation with the sales representatives that were involved on your accounts, we did not hear anything like you are describing. On the community guide magnets and the maps, we will produce them up to 4 times a year. You do not have to order from one edition to the next, but the sales representative will give you a call to see if you would like to keep your spot. On the single ad products like the calendars, t-shirts, ect. They are a onetime purchase each time you order they come straight to you. When you need more or run out order again if you want more again you are under no obligation. I have attached the verification recordings of the last 3 orders you have placed with us. On the calls they let you know that it is a new order and on two of the calls they let you know that you are under no obligation to order. I do not show that you have ever called in to customer service with any concerns. I have placed *** ******** on our do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response:

 

 

This company Ad Com said, it is a one purchase only, however, I have repeatedly said I didn't want to buy anymore ads, but the company said I'm on a cycle of ads and must complete cycle before cancelling out

our ads, also the promised 50 water bottles and t-shirt and have never received those items either.  We have repeatly asked not to be called and this company continues to call with ads for county maps,

chamber of commerce and fire and police ads, its a new ad each time and we are getting charged money we hadn't budgeted for nor do we want these ads any more.  I will see if they do not call anymore.

thank you BBB.



10/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company, Universal Adcom, contacted me on April 25, 2014 to renew an ad I had placed with them in the past. I had done business with them several times. The last time was November, 2013. I told them in November that I would NOT be placing any more ads with them in the future. When I was contacted in April, 2014, I informed the caller, ******** ****, employee #****, that I would NOT be renewing the ad. I was careful to take her name and information in case there was trouble, as there is now. ******** tried for some time to sell me an ad by offering me lower priced deals. I refused. When my credit card bill came in May, I was charged for an ad anyway! I protested this charge with my credit card company. On July 31, 2014, I received a letter from the credit card company resolving the protest in my favor. On August 28, 2014 I received a billing from Universal Adcom showing an outstanding past due balance on my account! In the mean time, the company called me again on 6/5/14 to ask me to purchase another ad. I went over the situation with the caller, *****, who promised to resolve the issue. But it was NOT resolved.

Desired Settlement: Clear my account of charges and stop contacting me.

Business Response:

We are showing an invoice # ****** for ***** J ***** *** ordered on 4-25-2014 by ***** ******, the product was shipped on 7-7-2014. Our accounts receivable department has called on the outstanding invoice in attempt to resolve the account and receive payment. I understand that Ms. ****** disputed the credit card charge, But that did not cancel the advertisement, the grocery bags were already printed. I have attached the recording of the verification process with her for your review. We apologize for any misunderstanding I hope this helps clear up the confusion. 

Consumer Response:

I hear the recording attached here and do agree that it is my voice.  I know that such recordings can be manipulated and I do NOT accept that this conversation took place on April 25, 2014.  It sounds very much like the verification that took place when I accepted such an order in November 2013.
In order to have this conversation verified, I want to hear the sales call with ******** ****, nick name ******, Employee #****, at extension ***.  That is the information I got from her to identify her since she was so insistent that I was 'under contract' but refused to provide me with a copy of any such contract.  She was trying to sell me 500 bags with 25 to come to me.  The recording only verified 20 bags coming to me.  I refused the sale many times with ********.  That is the conversation I want to hear.  I told her that I never signed any contract and that no such contract was ever sent to me.  I told the sales person who called in November that it would be the last time I ordered from the company.  I would not order again.  I want to hear that conversation, too.
When I got my credit card billing and noticed the unauthorized charge, I immediately contacted the company, calling on May 19, 2014.  I spoke with ****** who promised to look up the call to verify my claim and get back with me.  She refused to give me an estimated time table for her research and  call back.  I told her that if she did not give me a date by which she would commit to contact me, I would contact my credit card company and refute the charge.  She would not give me a date, and she NEVER called back.  I immediately contacted my cr card company and put the charge on dispute.  This dispute was settle in my favor in early July.
You can also look for the conversation in early June, the 5th I think, with ***** who tried to sell me another set of bags which I also refused, making clear to her that the previous contact/sales pitch from her company had been refused by me.  She agreed to look into the dispute and get back to me.  I never heard back.
After the credit card dispute was settled in my favor, I received an invoice from the company on 8/28/14 for the full amount.  I tried contacting the company again, but could not reach them.  That is when I filed the dispute with BBB.  On 9/16/14, Denise called from the company requesting payment.  I told her the story and she promised to research the matter and contact me the following day at noon.  I have not heard back from her either.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** *****




Business Response:

We have never manipulated one of our recordings in any way. The recording from the quality assurance department are held by date in order of the verification of each order for that date. Why and how would we change a recording? You will notice there is no break in the recording it is from start to finish. Due to this accusation I have attached the recording from 11-20-2013 and 8-13-2013 so that you can see they are not the same as Ms. ****** stated. We do not have the recording that Ms. ****** is referring to between her and ******** Dela due to we do not record every sales call. We do record at random from time to time a sales representative. I don’t think any company can record every sales call, every no they receive, no answers and busy signals. We would need a very large data base for something like that. That is why when a sale is made it is transferred to a verification department to be recorded for situation like this, were someone said they did not place an order or they simply forget. On every call you are told this is a new order not you are continuing an ad or other obligation. You are never under any obligation from one advertisement to the next edition of the product. The sales representatives will call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product. I apologize if the sales representative made you feel that you were obligated in any way. We have addressed this problem with our sales representative, and have done the proper disciplinary actions with the employee. We have cancelled this order and taken it to a 0 balance. You do not have any open accounts with our company at this time. We have ***** J ****** *** on our do not call list. We apologize for any inconvenience this has caused you and your business.  

10/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom calls our office at least twice a day. One day I took the time to speak to a representative and ordered advertising. The Sales Team is very aggressive and information had to be given repeatedly. I received samples of the product ordered (magnet calendars to be placed in advertising) and our logo looked horrible and blurry. I also received about 200 samples (which I asked to only receive 5, more than once), which had to be thrown away. They continued to call everyday after placing the order. Today, they called again twice. I was back in the office the third time and took the call. I was asked about advertising again. After telling them I did not want to advertise three times, I was told"You have to give me a reason". No, I do not . I was hung up on. My Administrator has been hung up on repeatedly when they were told I was too busy to take their call. Aggressive. Unprofessional. Rude. Horrible customer service and cheap product.

Desired Settlement: I do not want them to ever call our business again.

Business Response:

We are showing that ***** **********g Inc has been a customer of our since September 2013. We show that ****** ****** is the person that has always done business with us. The last ad that was placed was on 8-6-2014 for Single Ad Calendar Magnets (recording attached). We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You should never be called every day and don’t understand how that would happen. Our sales representative should never question you, if you say no. I have placed ***** *********** with the phone# ###-###-#### on our do not call list, if you have any other phone # please let us know to block it as well. We have addressed this with the employee and have done the proper disciplinary actions. We apologize for any inconvenience this has caused you and your business.  

9/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company first started calling and we agreed to purchase some of their products for advertising. They would call very often about invoices that we didn't know anything about and then they would state that we agreed to get another mailing of the advertising. We paid the invoice and they kept sending more stuff. The products would show up with an invoice in the box that we did not order. When questioned about it they would tell us that the first order had up to 4 mailings that we agreed on previously without our knowledge. I have now spoken with several different people within the company trying to get their calls to stop. They continue to call, saying there is nothing they can do to stop the calls. My advise is stay away from this company. They are a scam and I can't believe they can even operate with these type of business practices. I hope BBB can help us get something done to stop these crooks from calling us and I hope no one else has to deal with them. The products are outrageously priced, cheaply made and inaccurate. They will even sell you products that are blatantly inaccurate and then say that you agreed on it.

Desired Settlement: We have paid more invoices than we really should have and I have a note from one of the ladies I spoke with that we do not owe anymore for anything. We are not looking for compensation. The only resolution we need now is for them to stop calling us for advertising products. They need to take us off their list. This is harassment, I have been very polite with these people to this point. This needs to stop.

Business Response:

We are showing that ********** ***** *** has been a customer of ours since April 2009. We show that **** ***** is the person that has always done business with us. The last ad that was placed was on 7-1-2014 for Single Ad Emergency Magnets (recording was down in that office that day). Mr. ***** verified the order with the verification department and gave them a date of birth as ********* as the verification code for the ad to be processed.  On 5-19-14 Mr. ***** ordered an advertisement on the ******* ****** Community Guide Magnets (recording attached). On 4-22-2014 Mr. ***** ordered Calendars for his business that is a single advertiser product (recording attached). We have only sent product that **** ***** has ordered from our company. Our customer service department received a call from ********** ***** *** on 8-25-2014 three days after ******* **** made this complaint to ask to be removed from our call list. I personally placed this company on the do not call list and blocked them so that no other orders can be processed. I think I have already done what they are requesting in this complaint. Everything they have ordered from our company has been paid. We apologize for any misunderstanding and inconvenience this has caused you and your business. 

Consumer Response:

I do not dispute the fact that we have done business with them. What I am disputing is that they continue to call us even though they have claimed to have taken our info out of the call list. They continue to call us. We have received calls on 9/8 and 9/11, both of which I spoke to people who had NO record of us being on the no call list or that we even had a dispute.  I have been told a dozen times now that we were on the no call list but we continue to get sales calls from this company, and every person that I have talked to has said that they don't see us on the no call list but they will get it taken care of.  Listen to the tapes. I have notes of every call that I have taken since this dispute started and the names of the people whom I spoke with.   Please stop calling.  I would also like to say that we did agree to put in the first orders but the tactics that were used were very pushy and they would not take no for an answer. If you listen to those "recordings" you will hear **** stated that we do not want what they are offering. They kept pushing to the point that **** would get frustrated and hang up. They would call back immediately. Very pushy tactics.  But that is done and over with. I just want them to stop calling us like they said they were going to. 








Business Response: Ms. ****, as I stated before, I was the one that placed you on the do not call list myself. I also explained to you that it could take up to 30 days for your phone # to be taken off of anything that was already printed. I asked you if you had any other phone # that came into your business, so that I could block them as well. You stated to me that you did not want to give me other phone #'s. I did block ###-###-#### if you have other #'s I do not have them blocked. I'm doing everything possible to help you and that is to end the calls. We do not want to waste your time if you are not interested. 

9/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A person called and asked for our store hours. Not more than 1 minute later, a sales rep called and wanted to verify the store hours. I asked who she was with and her response was that this was for the county magnet. I told her that we had not ordered the magnet. The sales rep replied that we had on the "first rotation" which we had not. I then asked if she was with AdCom and she was. I then told her that we had not placed an order, that we had asked to be removed from their call list, and that they were using questionable tactics to get an order. When asked how much the magnet would cost, the sales rep avoided the question by telling me that she was just doing her job. I persisted and got the answer for the cost which was $399. I repeatedly told her, "No, we do not want the magnets." and, "No, we did not nor have we at any time this year ordered from them." The sales rep finally asked to speak to my manager. My manager, ******, told her the same thing that I had. ****** had a difficult time with the Sales Rep in that she would not take "NO" for an answer. ****** finally had to tell her he had to take another call and hung up. The agents for this company resort to bully-like tactics to sell their inferior product. This company will not honor a request to be taken off of their call list.

Desired Settlement: We want to be removed their call list forever.

Business Response:

We are showing that ******* ****** Inc was a customer of our back in 2012 and 2013. We do not show any current account with our company the last advertisement that ******* ****** placed with us was on 6-21-2013 for an ad on our Holt County Community Guide Magnets. A representative of the company called and informed us they did not wish to advertise or receive calls any longer on 9-5-2014. We placed this company on our do not call list the same day they called, but they already made this complaint on 9-4-2014. Under Federal Law there is no Do Not Call List for business to business, but we have removed ******* ****** Inc from our call list. I will put it on the referral sheet not to call this business as well. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. We apologize for any inconvenience this has caused you and your business. 

9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company called me and told me that i was exclusively selected to be North High Schools ******** Distributor. I had called the school and they had no Idea what I was talking about. The company was just trying to sell t-shirts. Every thing I found online about this company led me to believe that they are just scammers. I called and Canceled and they just keep sending me a bill for 300.00. I had called and complained a few times and they just said that it was going to collections.

Desired Settlement: I would like for this to not go to collections and reflect on my credit

Business Response:

We are showing an invoice #****** for ********. We show that ***** ******** is the person that placed the advertisement for the North High School T-shirts. We show that Mr. ******** tried to pay with a credit card the day he placed the order, but the credit card did not go through. The card came back as do not honor. We tried for several weeks to call Mr. ******** to fix the credit card payment . When our accounts receivable department did get in contact with him they let him know that the credit card payment was rejected. He told them at that time he wanted to cancel, they explained to him at that time it was too late to cancel the advertising. The product was already in print. The account receivable department has called him several more times letting him know that he needed to pay the invoice. They have offered him discounts and payment plans. The last time they spoke to him he said he was lied to about the school and hung up. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we have a signed Partnership Agreement with North High School and have been sending the school products for several years. (See attachment) Mr. ******** stated that he spoke to the school than he must have talked to the wrong person at the school. We have already printed the shirts and shipped them to the school and to the customer. We feel he has contacted the BBB to try to get out of paying his account. We apologize for any misunderstanding this may have caused.

9/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Over the past few years we have purchased advertising with Universal AdCom and some of its subsidiary companies, specifically Totes2Go, Premier Map Company, Hometown Productions, Premier Impressions). There have been various issues with this company so I chose “high pressure sales” as the nature of the complaint, however I could have chosen numerous other complaint issues from the list such as unethical sales practices as well as contracts not being explained and billing issues. Sales pitches include, among many things, that they are calling to confirm our recent order, to update contact information, to update our ad graphics for a recently confirmed ad, etc. Unfortunately it took a while for us to learn that they were manipulating us into thinking another staff member had ordered the ads. My daughter also handles ordering and advertising. They started telling her that I had placed ads or renewed ads. She finally realized that they were manipulating her and then threatening her for breaking contracts that were never made. Please make notice that I have NEVER signed an actual contract with this company for ANYTHING. All sales have been handled over the phone. I have also been threatened to be turned over to collections for ads that I didn't purchase or authorize. In May of 2014, I was told that I could be held responsible to ads that I supposedly authorized because we had agreed to a yearlong contract. I have yet to see any such contract. In May I reached a breaking point with these people. They refused to take “no” for an answer from myself or my daughter. On May 20, 2014 I sent a very direct and unmistakable letter stating the following: "To Whom It May Concern: I am writing to formally request that this company, as well as any of its sister companies under the umbrella of Universal AdCom, no longer make any contact with my funeral home effective today, May 20, 2014. We have purchased marketing materials from you in the past however we no longer wish to do so. There have been numerous unauthorized orders shipped to us in the past couple of years. Because we were forced to pay for these orders with threats of collection (even though we didn’t order them) I have no other option that to send a written request that no calls should be made to my office for any reason. I also expect no mailing materials, emails or salesperson solicitation be sent to this funeral home. I am returning the previous order of magnetic calendars that were shipped here. We were told the calendars were for 2015 however we received them and they are for May 2014 through May 2015. That is ridiculous and a completely ineffective marketing tool since everyone gets new calendars at the beginning of a calendar year, not in May! This is not what was explained to us and we are not happy with the product and want to return the unused, misrepresented materials. Again, I wish to discontinue any and all contact with Universal AdCom and any subsidiary companies effective immediately. Further communication will force me to pursue legal action and file a formal complaint against this company. Respectfully, ******* ** ******* Owner" Within a week, I was again receiving calls threatening collection and soliciting advertising. I told the salesperson that I had sent a letter asking not to be contacted again by Universal AdCom. She told me that businesses can’t be put on the “Do not call” list. I told her I didn’t ask to be put on the national “Do not call list” but that I specifically asked not to be called by THIS company. She again said that there was basically nothing I could do about them calling. Needless to say, at this point I was so angry that I told her “no”, that I wasn’t placing an order, and not to call again and hung up. Mind you, I even returned the last shipment of magnetic calendars (that I paid for) just to get them to leave me alone. Nothing seems to stop these people. Totes2Go also solicited to us for reusable totes that would be distributed through our local Fayetteville-Lincoln County Library. In fact the salesperson said she was calling on behalf of the library. A few weeks later, our newspaper, The Elk Valley Times, had an article with a library representative stating that they were not affiliated and that the library had not contacted anyone to distribute the bags. As soon as I saw the article, I knew we had been scammed by this company yet again! Since I had authorized the credit card payment over the phone, I knew I probably had no leg to stand on with getting a refund. I chalked it up to a learning experience and threw away $250.00. Today, August 15, 2014, I received 30 reusable bags. I wonder where the rest of the bags are?!? The library said they don't have any bags and didn't have anything to do with this advertising promotion at all. In addition to the bags, I received another bill from the company for $250.00 even though I paid by credit card the same day I placed the ad in April 2014. Keep in mind that it took 4 months to get the totes after they were ordered. And I didn't even want the totes, they were supposed to be given out at the library. What a ridiculous scam! We also recently received historical maps that were supposedly distributed through the chamber of commerce. We received a large box of maps to hand out here at our business. That was fine however these maps are NOT distributed through the COC. They distribute a totally different map with the chamber listed on them. I realized this when I saw the actual maps. I was told that they were distributed through the chamber and local businesses. I guess half of that was correct, they are being distributed through local businesses that purchase ads. We were under the impression that they would reach the masses if distributed through the chamber. That is certainly not the case. I also received a bill today, August 15th, for $589.50 for the maps that have already been paid for. So, now we've dealt with at least three different branches of the Universal AdCom company. All of the salespersons have been cordial until you say “no” or question what they are selling. Then they are very defensive and rude. I have asked to speak to a manager or someone with any authority and they tell you that you are speaking to that person. I’m sorry, but someone making mass sales calls is NOT a manager or anyone of authority. I want others who search this business listing to understand how corrupt and dishonest this entire company and salespersons are. It’s very disheartening to look back at how much money has been thrown down the drain for items that didn’t meet the expectations we were given. Calendars in May aren’t worth anything. No one gets a new calendar in the middle of the year. Tote bags not being distributed at the library and maps not being distributed by the chamber of commerce, as promised, but handed out by the advertisers is ridiculous (especially since we do not have any use for the bags at all). I have considered hiring a lawyer and pursuing legal action against them and have not made a final decision at this point in time. Something should be done about businesses that operate in this fashion!

Desired Settlement: I would like reimbursement for items that were falsely represented for the past 12 months. This has gone on longer than that, but I know this will never come to fruition anyway. This company should be penalized by a governing board of some kind. I don't know how Texas operates, but we are in Tennessee and my business falls under a Department of Commerce and Insurance whuich strictly enforces complaints and fines businesses for unethical business practices.

Business Response:

We are showing ******* ******* **** has been a customer of ours since July 2010. Let me start by saying we have no record of a letter that Mr. ******* is stating he sent to our company asking to be placed on our do not call list. We do have a do not call list and when a customer calls in and tells us that they do not want calls from our company, the customer service representative will place the business name and phone number or phone numbers on that list for them. It takes 30 days from that date to be removed from all call sheets that might have already been printed. We do not show that anyone from ******* ******* **** has ever called into customer service and asked to be placed on the do not call list or to let them know of a complaint or a concern. We feel if Mr. ******* had a concern he should have called us first to give us the chance to handle his concerns and answer all of his questions. We display our 800 # and our local phone # big and bold on the right top corner of the invoice. Our quality assurance department gives out the customer service 800# at the end of the verification call. We make it possible for the customer to contact us with concerns at ever corner. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet, maps and tote bags. Your company is under no obligation to place an ad from one edition to the next. You are not under any kind of contract with our company. We do not do contract with our advertisers it is sold one edition at a time. You stated you were receiving products you did not order, I attached the recording of the last order that your company had placed with us (See attachments).  We had verification codes on some of the orders the order we will provide those if needed. We are not sure what the confusion is with the Fayette-Lincoln County Library we have a Letter of Endorsement signed with them and a new Letter signed this year (See attachments). The Fayette-Lincoln County Library has been receiving tote bags from us for the past 3 years. The calendars have always been a 13 month calendar magnet. They start the month they are scheduled to be delivered and go for 13 months. We show the first time you ordered calendars with us was on July 15, 2013 and they were shipped to you on August 7, 2013 and signed for on August 9, 2013 by ** ******** at 11:09am. I find it strange that you received the calendars and never called in a expressed your disliking, yet you placed another order for calendars on February 28,2014 they were shipped to you on April 24, 2014 and signed for on April 28,2014 by ******* at 11:43 again no call letting us know that you had a problem. The calendars are a single ad product, each time they are ordered and paid for they go to print. They only go to the customer there are no distributions other than the customer. We show that the Lincoln County maps were distributed by the Town of Petersburg not the Chamber of Commerce. We have a signed letter of endorsement with Town of Petersburg and have been sending them maps for several years (See attachment). We will only mention the city offices that we have signed agreements with and no other office we do let the customers know that other businesses that advertise on the products will be handing out the products to their customer as well as the customer we are talking with. We have placed ******* ******* **** on our do not call list and in good faith we have refunded $589.50 back on Mr. ******* credit card. We hate to lose you as a customer. We apologize for any misunderstanding this may have caused.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10180870, and find that this resolution is satisfactory to me as long as the following comments are recorded and addressed with Universal AdCom.

I will say that the response was somewhat surprising considering I have made repeated requests to no longer do business with this company. In fact, I received a call just this week (AFTER I received their response to the BBB complaint) again telling me that we would have to complete one more round of orders with four branches of their company (totes, calendars, and two different maps, I believe) at over $500 per order. Obviously our complaint (and I'm sure many other customers' complaints) has not made any difference in their extremely aggressive phone sales. I appreciate the refund to my credit card for one of the many unwanted orders I received. I guess that pays me back for the order of magnets that I returned to you earlier in 2014 with the letter that you supposedly never received. And for the record, I found in my files another letter to your company in 2008 where we returned these "complimentary guides" and it stated that we did not want to advertise with the company and that we did not authorize the ad. So, this is probably just a waste of my time to even report this since they do not seem to listen or care about the customer.

Once again, I simply want to be removed from any and all call lists effective immediately. Please note that we have three incoming phone numbers and I would like each of them to be removed: ###-###-####, ###-###-#### and ###-###-####. Additionally I would like both of our fax numbers removed from your calling list: ###-###-#### and ###-###-####. Our business operates under the name *******-Riverview Funeral Home but you may also have us listed from previous years under ******* ******* **** and/or ******** ******* **** (which we purchased several years ago). All of these businesses and phone numbers are reaching my office so they should all be removed from your lists permanently.

Regards,

******* **  *******

Owner

9/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We received magnets that were never ordered by us with the invoice included for $299.50. We quit advertising on these magnets over a year ago because of this issue. They were sending us magnets and telling us that we ordered them. They just proved my case that they were scamming the owner of this business since I took over all the advertising and know for a fact that I never agreed to this. This is terrible business ethics.

Desired Settlement: Take these magnets back, no bill for this unordered product and never ever contact us again.

Business Response:

We are showing ******* ********** ******* ****** Inc. has been a customer of ours since July 2012.  We show the previous order that Ms. ******* is referring to is Invoice # ******. This order was placed on October 9, 2013 and verified with ***** ****** the same day. I have included the recording of that verification. (See attachment) The Douglas County with the city of Baldwin City Community Guide was originally printed in February 2014, they were reprinted for Eudora Public Library so we shipped to all of the advertisers at the same time. The invoice that you received in the box is the same invoice that you received in October and paid for on 10-9-2013. Due to the accusation of us scamming the old owner I also included the order that was placed in May of 2014 for Douglas County with the city of Eudora Community Guide Magnets (See attachment) We apologize for any misunderstanding this may have caused.

9/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: we were simply billed for something we did NOT order! I found out in 2012 that this advertising magnet business was a total scam and they misrepresented us and the butts co. sheriffs dept and Jackson city police. That's a 2012 matter that I will file a complaint on soon, that got put on my back burner.

Desired Settlement: Have them send us proof where we ordered any of this. stop them from sending this to a collection agency AND stop them from filing any legal action against my company. Stop these bogus past due bills!!! weird how the first bills we get from them at all are PAST DUE BILLS!! It's hilarious!

Business Response:

We are showing two invoices for * * *********. Invoice # ****** ordered 2-7-2013 and Invoice # ****** ordered on 10-28-2013. We show that ******* ******* is the person that placed both orders for the advertising. Ms. ******* verified the orders and we have recording on both accounts (recordings attached). The invoice from October Invoice # ****** is still outstanding and the recording does show that Ms. ******* Verified and gave permission for the ad to be printed. We are showing the first advertising they ordered with us was in 2013 we are not showing they ever did business with us in 2012. We are showing that we had a Letter of Endorsement with the Butts County Sheriff Office and have had an ongoing relationship with the City of Jackson Police Department as a Distribution point. We are unaware of any problems with either of those offices (Agreement Attached) We apologize for any misunderstanding this may have caused.

8/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We placed one ad for calendars with Universal Adcom/Premier Maps. They keep calling us saying we have to fulfill our obligation of a second edition. When we state they didn't tell us about several editions that we didn't approve, they sent us new calendars and an invoice anyways. They keep calling and badgering us for payment on a product we didn't order.

Desired Settlement: We wish to have not only my name and contact information removed but also the company name, address and phone number removed. Finally any billing invoices they show we owe are not legitimate. We paid the one we ordered at the first of the year and wish to move on from this nightmare.

Business Response:

We are showing two invoices for Calendars for ***** *****. Invoice # ****** ordered 12-5-2013 and Invoice # ****** ordered on 3-26-2014. We show that **** ***** is the person that placed both orders for the advertising. Mr. ***** verified the order with the quality assurance department on 3-26-2014 as a new order (recording attached). Our calendars are a single advertiser product, there is no first or second edition to it. Each order is an individual order with one advertiser on it and the product is delivered to the customer to hand out. We have placed ***** ***** on our do not call list. We apologize for any misunderstanding this may have caused.

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had at one time agreed to do a historical map campaign to try it out with them. I paid for the first one and received my complimentary copies. We could not give them away to our clients. They tried to call me and tell me the second half of the campaign was getting ready to go out and they needed to confirm all my information was the same to send them out. At that time I told them that we did not want to participate in any future new campaigns for the historical maps since we could not get our client s to take them. The next thing I know I get a bill for them. I called and questioned why I received a bill. They stated that I agreed to the second campaign. I stated I was told it was the second half of the one I had already done. They stated this was the bill for the second half. I then told them I was not aware there was a fee since it was the second half. They stated I confirmed the information. I said yes but was not told there would be a fee, it was my understanding that this was the second half of the one I had done. They since then have sent me 3 more invoices stating I had confirmed and had agreed to advertise with them. They gave me 3 dates except 2 of them were one day apart. I asked why I would agree within 1 day of each other. Not to mention every time they call I tell them we are not interested. She stated they do record the conversations and have a pin code which is part of my birthday. I stated yes they do from the very first order and to send me copies of the recorded conversation. She said she would call me back and we could listen to them together. Of course she never called back with the recordings because I never agreed to theses campaigns. I will also advise you that they go by several different names and if you tell them "No" they simply call with another company name to try to confuse you. I used them for Totes without even realizing that they were one in the same company. The first time they put the wrong phone number on the Totes so they said they would correct the phone number and the next Campaign they would do for free. They of course sent me a bill for them which I told them was not the agreement I was not paying for their mistake. The lady I spoke with said she would look into and make sure I would not got charged which she must have because I never heard anything back or received any further notice of outstanding invoices. The company that handles the historical maps has complete disregard to your answer and does what ever they want. They then try to bill you under false pretenses.

Desired Settlement: I would like a refund for "the second half" of my original campaign. I will not pay for any other invoice they send me since I never agreed to them and I do not want them to call me ever again. Or any calls from their multiple sister Companies. This company is a complete scam, they are con artists. They are rude and annoying for the amount of phone calls you receive from them if you say No you are not interested. They have literally called me 2 -3 times in one day asking if they lowered the price would I do it and I still say NO!

Business Response:

We are showing **** ***** ********* * ******* has been a customer for since January 16, 2013. We are showing the last three accounts have not been paid. Invoice # ****** for the Saint Clair County/ Fairview Hights  Community Guide Magnet, Invoice # ****** for Saint Clair County/ Belleville Community Guide Magnet and Invoice # ****** for Saint Clair County Historical Maps. We will take Invoice #****** and ****** to a 0 balance due to we are unable to locate the recordings on them. We have a verification code that she gave them when she verified the orders of her date of birth July 5, 1975 for the ads to be processed. We will expect payment on Inv # ****** (Recording attached) If you need a copy of that invoice let me know and we can fax or e-mail one over to you. We do have different business names for the other locations, each location sale different products (Maps, Magnets, Tote Bags, Middle school and High school products). We will place Auto Image Detailing & storage on our do not call list when she has no open invoices. She has requested a refund on an order that was never paid.  At this time the customer will owes on only one Invoice. We apologize for any misunderstanding that may have occurred. 

8/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: this advertising company has been trying to collect payment from me for magnets I didn't order nor do I have. They have called and emailed me numerous times about this. Now it's a form of harassment. I am truly getting stressed out and anxious about this. They say they have proof that I ordered these. I honestly don't remember ordering these magnets. I would not pay five hundred fifty dollars for some magnets. I had a bad experience with this company prior to this and told them I would not be ordering any products from this company again. I have my own proof that explains that I couldn't have placed this order. I have responded with "I did not place this order", I do not want magnets or any other products from your company", and "Please do not contact me again". They will not leave me alone. PLEASE HELP!!! Thanks, ***** - ****** ****** *** **** ****

Desired Settlement: I just want them to stop harassing me for money I do not owe them. If they don't, I will be forced to get my attorney and sue them for mental anguish and harassment.

Business Response:

We are showing an invoice #****** for *****’s Garage. We show that ***** ***** is the person that placed the order for the advertising on 3-3-2014. Ms. ***** verified the order with the verification department and gave them a maiden name ****** as the verification code for the ad to be processed. We are showing that when a proof was sent to her Ms, ***** request it to be cancelled. Customer service was unable to contact Ms. ***** to let her know it was to late to cancel. In good faith we have decided to take the account to a 0 balance and no further collection calls will be made. We apologize for any misunderstanding this may have caused.

7/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They called us and told us they were a map company that we had advertised in before and wanted to know if wanted to renew our ad with them. We had advertise with a company called Mass Marketing and liked their maps. When asked about the name change they said they had taken over the maps for Mass Marketing. When we got the maps they were horrible. The company called my husband and wanted to know what we thought about the maps and did we want to pay for them. He told them he thought the maps were not up to the last ones and told them we would not advertise in the future. He told them to call me and when I talked to them they said my husband wanted me to give them a credit card to charge us for the next edition of the maps so we could get a discount. I told them I just talked to my husband and that is not what he said. I guess to make a long story short...they constantly lied and misrepresented their selves and I would recommend no one do business with them.

Desired Settlement: Just wanted to inform the public about this company and their ways of doing business.

Business Response: We have no record of this company by the phone # ###-###-#### in our call records. We do not show **** ******s as a company that has ever placed an ad with us. Please advise

Consumer Response:

 I stand by everything I said in my complaint.



Business Response: How can they stand behind everything they are saying. We still do not have enough information to locate this customer. Please provide the information we have requested and we can see if we have a recording of the order that was placed. We looked up this phone # ###-###-#### it goes to **** ****** for ****** *******. We do not have this company or this name in our system. I think they have us confused with another company.

Consumer Response: This business is so delusional it is funny. My husband and I both received a call from this company again with the same lies as before. They keep saying our company *** *** ******* was a customer of theirs and did we want to renew our advertisement. What does it take to get these people to stop calling us? We were suppose to be put on a no call list and WERE and they are still calling us. ***** *******

7/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered and paid $370.03 on 1/28/14 from invoice # 504074 and received nothing as of today, 6/09/14

Desired Settlement: Refund of $370.03 or delivery of products

Business Response:

We are showing an invoice #****** for ******* ******. In researching this account we show the product was shipped on 6-3-2014 and delivered on 6-10-2014. (See attached UPS delivery). We apologize for the delay. 

7/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by phone and offered a deal on advertising for my home business. I listened to the gentleman and asked that he send me the info so that I may read it as I was driving. I received a bill for $309.50 for a service I had not agreed to. I called and asked why I was being billed and that I never received the information and they said they apologized and would cancel the order and send me the information so that I may review it. I then started to receive phone calls from billing asking about the amount of $309.50 and I explained again I would not be paying for anything. I was told that the magnets were in printing already that there was no cancel on the order and they showed I have never called.

Desired Settlement: I want them to stop calling and to take care of the order that I never agreed to. I am not paying for a service that I didn't receive the info on as I asked, I was only sent a bill for the services.

Business Response:

We are showing an invoice #****** for ******* ********** We show that ***** ******** is the person that placed the order for the advertising on 5-06-14 for the Papa John’s Pizza Magnets. Ms. ******** verified the order with the verification department and gave them a maiden name Pedersen as the verification code for the ad to be processed. We are not showing a call received by our customer service department. We did take her word when she told our accounts receivable department and took the account o a 0 balance at that time. The product was already printed and we could not stop it from getting shipped. We apologize for any misunderstanding this may have caused.

7/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company and was told that for a small fee, my business (*** *********** ** ****) would be advertised on magnets that would be supplied to every resident in montgomery county, ohio. A few months later, I received a box in the mail with an enclosed statement and 20 "complimentary community guide magnets". The statement included a billing for "2 units of advertisement space" with a total amount due of $289.50. The price listed for the "complimentary product 20 community guides" is $0.00. Since receiving this "product/service", I have obtained no business from this so-called advertisement. In fact, I contacted the ********* **** ********** who is listed on the community guide magnet as the distributor, and they had no idea about this product at all. They stated to me, that they "have never seen or heard of these community guides, and have never distributed something like that". I then contacted the other businesses that are listed on the community guide (********* ********* ******* * ***** ********) and the owners of these 2 companies had also never heard of this advertising agency/method and never gave permission for their businesses to be advertised on these community guides. I have received 3 invoice bills from Premier Impressions and attempted to contact the company on 1 occasion but was placed on hold for 30 minutes and finally hung up. As a busy business owner, I do not have time to wait on hold. After receiving the most recent invoice bill from them titled "Final Notice" which threatened to turn the account over to an authorized collection agency and all reporting bureaus, I called our local branch of the BBB. I was advised by the BBB to submit a complaint online and to return the "complimentary" community guides to the company. I did attempt to return the guides, but was told by the post office that I would have to pay over $20 to do so because the box was opened. Since the community guides are listed on the invoice as "complimentary" and the total amount due for them is $0.00, I do not feel that I should have to pay to return them. Although I am willing to return all 20 of these to the company if they are willing to pay for shipping. As far as the $289.50 being billed for so called "advertisement", I do not feel that I should have pay for services not provided.

Desired Settlement: I would like for Premier Impressions to stop contacting me in regards to the $289.50 being billed for advertisement that never occurred. And I would like this amount to be taken off of my account as I never agreed to this. I am willing to return the "complimentary" community guide magnets if Premier Impressions pays for the shipping.

Business Response:

We are showing an invoice #****** for ** ***********.  . We show that **** **** is the person that placed the order for the advertising on 8-9-2013 for the Montgomery County Community Guide Magnets. Mr. **** verified the order with the verification department and gave them a maiden name Lear as the verification code for the ad to be processed. We are showing that our accounts receivable department called Mr. **** on number of days were he would tell them he would call back after he talked with the fire department ect…. Mr. **** did tell us that he talked with the ********* **** ********** and they did not know about it and we corrected him and told him we had a Distribution Agreement with the ********* **** ********** (See attachment)  he told us after he talked to them he would call back and never did. The ********* **** ********** received the magnets on 10-23-13 at 11am (See attachment). The accounts receivable representative offered to take the account to ½ for Mr. **** and he did not make payment as of today. We apologize for any misunderstanding this may have caused.

Consumer Response:
To address the first part of the companies response, I never claimed that I did not place an order for advertisement. But what I was told I would be receiving for the agreed upon price, is not what I ended up getting. The magnets were not distributed to all of the residents of montgomery county. In fact when I spoke with the ********* **** ********** just days before filing my complaint with the BBB, I was told that they have never heard of or  received these magnets. I did not feel that returning a call to the company would have solved my issue, as they have given me nothing but a run around from the get go, so I called the BBB. I again will also say that I spoke with the insurance agency & hair salon listed on the magnet that I received and the owners of both businesses also said that they had never heard of these magnets or the advertising company. I am not going to spend my hard earned money to pay for a service that was never provided by a company who obviously (given their rating from the BBB), has a history of trying to scam many other businesses besides mine.  I stand firm on my offer to return the "complimentary" magnets that I received if the advertising company pays for return shipping. But again, I do not feel that j should have to pay for a service that was not provided.

7/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company contacted me and wanted me to sponsor our local high school basketball team as the team photographer. I was told that there would be a $300.00 payment to be collected for the t-shirt order. I did not approve of this and told them I was not interested. Then I contacted the AD of the sports department and he informed me that it was a scam and not to give them any information at all. I was sent a letter today saying that I owed the $300 and I contacted the company and they told me that they could get my credit card number so they could charge me for the sponsorship. I am not going to be scammed by this company for falsely representing a school or any other business.

Desired Settlement: To not be harrassed or scammed by this company again.

Business Response:

We are showing an invoice #****** for ****** ** ***********. We show that *** ****** is the person that placed the advertisement for the Grenada High School T-shirts. Mr. ****** verified the order with the verification department and gave them a maiden name of ****** as the verification code for the ad to be processed. The sales representative would never tell a customer that we could get their credit card information that is not possible without the customer giving it to us to pay their account. Mr. ****** has not paid his account he had told the quality assurance department to send him an invoice. The sale representative called ****** ** *********** to see if they wanted to place an ad on the T-shirts and stated, they would like to get a photographer on the T-shirts but did not ask him to be a photographer for the school. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we have a signed Partnership Agreement with ******* **** ****** and have been sending the school products for several years. (See attachment) Most of the schools we work with use them for sporting events. Mr. ****** stated that he spoke to the AD at the school that is not the person that signed the Partnership Agreement, he talked to the wrong person at the school. Mr. ****** has never called in to customer service before making this complaint and we could have cleared all the misunderstanding up with him. The invoice for Mr. ****** has been cancelled and taken to a 0 balance. We apologize for any misunderstanding this may have caused.

Consumer Response:
Today we received yet another shipment of shirts and a bill for $300. We don't want the shirts and will not pay the $300. The response from last December stated that we would no longer be contacted.






Business Response: This account has been taken to a 0 balance. The account did not get pulled from our product department and the product was printed and shipped to the customer in error. It did put the account back into the accounts receivable department when it was shipped. We pulled it from the accounts receivable department. We apologize for any inconvenience this may have caused you and your business. 

6/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was asked if i was interested in placing an ad. I was clear from the start that i would require a proof to review before I placed ad. I was promised i would get one via email but did not. My calls were recorded for "training purposes" However, when i decided not to place the ad, because of the price and lack of proof to review, i was told my recorded call would be used as proof that i authorized order and i would get bill in the mail. I was called and told that if i chose not to pay the bill it would go to collections and hurt my credit. I never gave a credit card number to this company and never authorized charges. Again, i was very clear that i needed to discuss it with my husband and we would require proof prior to purchase. I hope something is being done about this company. Has anyone notified the supposed "historical map" company that hired them that this is their practice. Is there a map at all??

Desired Settlement: i would like something in writing that we have no balance with this company. I would also like to know the name of the company they claim to represent. My email is ************************* *** ***** ** ***** ********

Business Response:

We are showing an invoice #****** for ******* * *** ***** *********** LLC.  . We show that ****** ******* is the person that placed the order for the advertising on 5-14-2014 for the Newport County Historical Maps. Ms. ******* verified the order for the ad to be processed (recording attached). She did ask them to call her back the next day for the payment because she was in a rush to pick up her kids. They called and left 2 messages for her as she requested for payment. We are showing that our accounts receivable department called Ms. *******(Recording attached) . Ms. ******* told our representative that she did not order the ad and that she is suing our company and has already went to the BBB and the Attorney General. The representative did tell her that the verification call was recorded and asked her to listen to the call. When the representative was hung up on, she tried to call customer back and she did not answer. The accounts receivable representative cancelled the order and no further calls were made. We have placed ******* & **** ***** *********** LLC on our do not call list. We apologize for any misunderstanding this may have caused.

6/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When the person calls they fail to tell you the purchase is the first half of an order and you have to take the second at a higher price than you paid for the first order. I called last year and closed all accounts, because before I knew it they said I was signed up for a half a dozen different accounts that I didn't know about.Last December I spoke with a person by the name of ***** that told me all accounts were closed but I have had 3 or 4 more calls sense then.

Desired Settlement: Never call me about advertizing again. I don't Owe you anything.

Business Response:

We are showing that ********* ******* *********** has been a customer of our since March 2012. We show that ****** ****** is the person that has always done business with us. The last ad that was placed was on 5-2-2014 for grocery bags that go to ***** **** ******* ***** (recording attached). We are showing that Ms. ****** called in on 4-8-2014 about an ad that she placed on the Hamilton County Community Guides on 1-31-2014 (recording attached).  Ms. ****** stated that the sales representative told her she had to do a second half of the order. We explained that there is no second half of any order, that when you place an order it is a onetime ad space and a onetime charge. We let Ms. ****** know that she is under no obligation to place an order with us from one edition to the next. We did apologize to her and cancelled the order for Ms. ****** the same day she called. We did end our relationship with the sales representative involved. We have placed ********* ******* *********** on our do not call list. It will take about 30 days for your phone # to be removed completely. We hate to lose you as a customer. We apologize for any inconvenience this has caused you and your business. 

6/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We paid our invoice via credit card. It was then billed and paid again via check. We can not get them to give us a refund of the double payment. Also, they promised us a map but to this date they still have not printed one. Our order was placed in January, 2014 and now 5 months later we have received nothing!

Desired Settlement: We would like all of our money refunded. Total of $778.00

Business Response:

We are showing an invoice #****** for ***** ******* *****h. We show that *** ********* is the person that placed the order for the advertising on 1-28-2014 for the East Baton Rouge Parish Historical Maps. We had to ask for a copy of the check to be sent to us due to we did not show a check on this account. We had to post the check from a copy they sent to us to refund the account. We did locate the payment on another account. We did a credit back on the credit card that was used on 5-15-2014 in the amount of $389.00 (See attachment). Our sales representatives have not been able to get the participation in the community to get enough advertisers to print the maps. We have cancelled your ad and will be mailing you a check for the remainder of $389.00. We apologize for any inconvenience this may have caused you and your business.

Consumer Response:
We still have not received the check. 

Business Response: Company checks are cut once a month. The check would have been cut for you this Friday. I placed you on the refund list on 5-15-14. I will have a check hand cut  and put it in the mail today for you. Sorry for the delay and not letting you know the time frame of the refund check. 

6/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I overpaid an invoice (accidental double payment) and am trying to get my payment back. I have check numbers and dates for the 2 payments. Fanfare does not contest the two payments. I've been in contact with Fanfare Sports for 6 months (about 2 calls per month) trying to get the payment back. Every time I call they basically say "we will be printing your check in a week" and I ask "can you call me when it prints?" "yes." I never receive this call. I have documentation of the dates I have called, the people I have talked to, and the conversation detail if needed.I say "you told me you would do this a month ago, why would today be any different?"The answer is "I don't know why no one got back to you before, but this time I will call you." Each payment was for $250, so its not small potatoes. I just want my accidental payment back. Product_Or_Service: advertising. shirts or rubber ball. Order_Number: invoice number *****

Desired Settlement: DesiredSettlementID: Refund $250.

Business Response:

We are showing an invoice # ****** for ****** ***********. We are showing 3 payments that were made on this account. Mr. ****** brought it to our attention on a double payment. Mr. ****** faxed us over a copy of a check and we posted the account $250.00 over paid from that copy. We refunded his credit card on 12-13-13 in the amount of $250.00 (See attached). This was a confusing account the business name is ****** *********** and the name on the check is ** ******** LLC. We were unaware of the second check. He brought it to our attention that there were 2 checks. We searched our system and found the check for the third payment posted to the wrong account.  We were under the impression it was only a double payment not a third payment.  We did have to ask for the information to be sent to us so that we could find it. We had no problem refunding the payment. We were just unaware it was 3 payments at the beginning. The check was already mailed out to ****** *********** on 5-29-2014 in the amount of $250.00. We always refund monies when it is due to our customers. We apologize for the confusion and the delay on the second refund.  

6/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: THIS COMPANY IS CONSTANTLY CALLING AND SENDING US INVOICES ALONG WITH MAGNETS. WE HAVE ASKED REPEATEDLY TO REMOVE US FROM THEIR CALL LIST AND WE GET CALLED ONCE A WEEK. WHEN THEY SEND US MAGNETS THEY SEND AN INVOICE THAT SAYS SEND PAYMENT BUT WHEN I CALL THEY TELL ME IT'S PAID. WE NEVER ORDER THESE THINGS AND GET INVOICES ALL THE TIME. A FEW TIMES THEY THREATENED TO TAKE US TO COLLECTIONS. WE ARE NOT GOING TO PAY FOR ANY MORE OF THESE INVOICES EVER AGAIN. aLSO, THEY TELL ME THAT WE ARE ON THEIR DO NOT CALL LIST BUT THEY CAN'T HELP IF THEIR PEOPLE GET OUR NAMES FROM MAGAZINES SENT IN TO THEM. THAT IS WRONG, BEFORE THEIR PEOPLE DIAL A NUMBER THEY SHOULD CHECK THE SYSTEM. WE ARE SO ANGRY WITH COMPANY AND DO NOT KNOW HOW MUCH MONEY WE'VE GIVEN THEM FOR PRODUCTS WE DIDN'T ORDER. THE ONE SET OF MAGNETS WE GOT HAD THE WRONG INFORMATION ON IT TOTALLY FOR OUR COMPANY AND THEY NEVER DID ANYTHING TO CHANGE IT OR REFUND MONEY. THIS HAS BEEN GOING ON SINCE MAY OF 2012 AND JUST DO NOT WANT ANYTHING MORE TO DO WITH COMPANY.

Desired Settlement: ALL WE REALLY WANT AT THIS POINT IS FOR THEM TO NEVER CONTACT US AGAIN, PRETTY SIMPLE RIGHT??

Business Response:

We are showing ******* ******* LLC has been a customer for since December 2012. We are showing the last two products that were sent to Mr. ******* are for invoice # ****** for the Single Advertiser Calendars and invoice # ****** for the Cuming County Community Guide Magnets. We have a verification department that will verify every order after the sales representative talks to the customer. (The recordings for both of these calls are attached) We also have recordings on the other accounts as well if you need them.  We show that Mr. ******* has paid all of his accounts in full. The invoice that is in the box from UPS with the product is a copy of the original invoice from the day the order was placed. We show that someone called our customer service department to be placed on the do not call list on 3-31-2014. We blocked ******* ******* LLC and it does take up to 30 days for the number to be completely removed. Under Federal Law business to business there is no do not call list. We do not guarantee you will not receive calls, but we do everything we can to keep you from getting them. We do not want our sales representative to call if you are not interested in advertising. We hate to lose you as a customer and we do appreciate your business for the past 2 years. We apologize for any inconvenience this may have caused you and your business.

Consumer Response: We just received another call from this business.





Business Response: I do apologize for the call. I have placed you on our do not call list and have removed your phone # from our system. Do you have another phone # that needs to be blocked other than ###-###-####. It does take 30 days to be removed. We have done everything that we can to keep you from receiving a call. I do apologize for the inconvenience.

6/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Several years back, this company call and asked our business to advertise on county-wide calendar magnets. **** ***** agreed. Later, the company called soliciting advertising for another county magnet. **** ****** agreed. Not long after that we were getting constant solicitations from this company and an alias company "Premier Impressions" for similar products. We soon discovered that the magnets were of little advertising value and decided to discontinue. So, we tried to reject the offer each time they called. The company would not let us out saying that we needed to advertise one more time to fulfill the agreement. This con went on for some time, as we agreed to continue "one more time" just to get out of the deal. We have also asked to be removed from their call list and for over two years we continue to get calls from Universal, Premier and at least two other companies that are affiliated with Universal Ad Com. On Mach 3, 2013 I filed a complaint with the Kansas Attorney General's office in Kansas with the same concerns. I want this company to discontinue to call our company soliciting business as I believe there business practices are very questionable. They get you to sign on and will not let you out. I know of two other companies in Clay Center, KS that have had similar problems with Universal Ad Com. I can provide names if necessary.

Desired Settlement: As stated above, I want our company (***** ********* *******) to be permanently removed from the calling list of Universal Ad Com and ALL of its subsidiaries.

Business Response:

We are showing that ***** ********* ******* was a customer of our back in 2009. We show that ***** ********* ******* was placed on our Do Not Call list back in 2009. A representative of the company called and informed us they did not wish to advertise or receive calls any longer. We are not sure how they received another call other than a directory or a news paper. Under Federal Law there is no Do Not Call List for business to business, but we have removed ***** ********* ******* from our call list. I will put it on the referral sheet not to call this business as well. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. We apologize for any inconvenience this has caused you and your business. 

5/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Stopped by the library in burke county Ga. Picked up a flyer that pretended to be from Burke counth schools advertising tote bags. Thought I would help the school out. Ordered bags and called the school to varify. They had nothing to do with this scheme. Immediately, I stopped the order before receiving any goods. A couple of weeks later, they sent me one blank, plain bag which I returned right then. They are harrassing on my job and my phone as is they sent me the bags. Every effort to stop the harrassment has failed. I need help!

Business Response:

We are showing an invoice #****** for ****** ***** **********. We show that ****** ******** is the person that placed the order for the advertising on 03-23-2012 for the Burke County Grocery Bags that are distributed by Burke County Library. Mr. ******** verified the order with the verification department and gave them a date of birth 1-9-1953 as the verification code for the ad to be processed. The product was shipped on 7-18-2012 to the customers and the distribution. We never received payment and sent it out to collections. This account is over 2 years old and we have written this account off as a bad debt. This account has nothing to do with a school. We send out the printed product after it is printed, but we never send out a blank bag. This account has no balance and no one would be making calls on this account. 

Consumer Response:
This should not have been sent to collections.  It was all done deceitfully.  I received a sample blank bag that I immediately returned.  This company lied saying in was for this high school. This company is changing the name because they have defrauded so many people.

Business Response: This account has been taken to a 0 balance. We pulled it from collections. Again I will say this account has nothing to do with a school it was for the library not a school. We have never changed our name on this account. Universal Adcom is this corporate office Totes to Go is the company name that the bags are sold from. We do not defraud anyone the library received the bags with your ad on it to distribute to the area.

5/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has coerced us into paying invoices that were unauthorized - the first time we paid without delving into the matter. The second time (March 2014), I pushed the issue further and requested to hear the recording of the authorization. Mysteriously, the recording they insisted they had on record was unavailable. They told me they would call me back when the recording was available, and insisted it was a valid invoice that we were responsible for paying. When we were first approached by the company, they said we were paying for "community guides." Somehow, the obtained my husband's cell phone number, and called again on 5-14-14 to offer him a spot on the "Hardin County map," on which they told him we were regular participants. He told the lady (Tiffany) to call his wife in his Administration Office to go over the details and to provide invoicing information. When he called me and explained the details, I recognized the "scam" and decided to call the company myself. I spoke with another lady, *****, who said this matter was not concerning a future ad, but an outstanding invoice they were simply "trying to get paid." She said the invoice was dated 3-6-14, and was the same invoice I had disputed to begin with. I asked again to hear the recording of our approval, and she said she would play it for me, and put me on hold. When she returned to the line, she said she would only be able to discuss this matter with my husband, as he was the one that authorized the advertising. When my husband called them back, they could not produce the recording, but told him they would call him back. Obviously, they simply could not provide the authorization. This company has quite questionable practices to procure business. My main concern is that other potential customers will fall for this scam and continue to line the pockets of this company. Hopefully, someone will investigate this company and their telemarketing practices and prevent other customers from falling victim to this company's scam.

Business Response:

We are showing 3 Invoices for ******. We show that ****** ****** is the person that placed the orders.  The first invoice is # ****** was placed 11-15-2013 for the Hardin County Community Guide Magnets (recording of verification attached) The second invoice # ****** was placed on 2-13-2014 for Harding County Community Guide Magnets (recording attached) The third invoice # ****** was placed on 3-6-2014 for Single Advertiser Calendars these are calendars that have the Business on the bottom of a 13 month calendar. This account was not recorded at the time of verification due to the computer that holds the calls, was not working at the time. We show that Mr. ****** verified this order and gave his date of birth 9-15-1968 as the verification code for the ad to be processed. We did cancel invoice # ****** due to Mrs. ****** claims her husband did not order this account. We do not show an invoice for maps or any other product other than the invoices listed above. We also placed ****** on the do not call list as Mrs. ****** requested. I did inform Mrs. ****** that under Federal Law there is not a Do Not Call list for business to business, but we have removed ****** from our call list. We apologize for any inconvenience this may have caused you and your business.

Consumer Response: Although I disagree with this company's method of procuring new business, I realize that there is no further action I can take. I will simply be pleased not to hear from them again. **** ******

5/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The first time I heard from this company, they said they were with "Jefferson County Historical Maps" and stated that they were calling on behalf of my local Chamber of Commerce. They were selling an ad on a map of my county. I began to talk to them about it, thinking it was going to benefit the Chamber. I told them who I was, my position with my company (owner), etc. Later in the conversation, I asked the salesperson to clarify their affiliation with the Chamber, at which time it became clear that they were in fact no associated with the Chamber at all. At that time, I told them I was not interested and ended the call. Some number of weeks later, I believe in the summer-fall of 2013, an associate from their company called again, at which time I was not available. My store manager, ****, answered, and was told that they had made arrangements with me (used my name) to publish an ad for my company, and they just needed to verify our information. At this point in the call, they started recording. They asked **** a series of questions about our address, our business, etc, and then asked if he was authorized to purchase the ad. He said yes, under the presumption that what they said initially was true, i.e. that I had already set it up. When they asked for payment, he ended the call and said he would have to speak with me about it. When they called again and I was able to speak with them, I informed the lady that I spoke with that I was not interested in any ad and that I did not order one. At this time she played the recording of **** agreeing to authorize an ad (though as far as I know the terms of the ad were not discussed), though it did not, of course, include the portion of the call where they told **** this was already authorized by me. I asked to have an invoice emailed to me, which never came. This call, I believe, took place at the end of 2013 or beginning of 2014. I received another call on 4/8/14 from ****** at the company in question, with whom I went over the specifics again, and again asserted that I had no interest in their product or advertisement. She says I owe $589.50, I again asked for an invoice to be emailed, which I have not yet received. I told her that I would only pay on the advice of my attorney, to which she responded with threats of sending me to collections and putting negative claims on my credit report, my business credit, and ****'s (my employee's) credit report. In summary, I never ordered anything from these people, I don't want their services, and I don't believe I owe them any money. I am also contacting the attorney general for my state. I believe this is a complete scam, and do not want to be bullied or extorted into paying for something I did not buy.

Desired Settlement: I want this fictional balance to be zeroed and for this company to refrain from contacting me ever again.

Business Response:

We are showing an invoice #****** for **** **** ****. We show that **** ***** is the person that placed the order for the advertising on 10-29-2013 for the Jefferson County Historical Maps. The product was shipped on 3-21-2014 to the customers and the distribution. We do not show that we had the Chamber of Commerce working with us on the maps this year. We have endorsements with the Town of Harpers Ferry and Shepherdstown Public Library (See attachments). After reviewing the complaint we have decided to take this account to a 0 balance. We apologize for any inconvenience this may have caused you and your business.

5/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by Universal Adcom about advertising on a magnet distributed by the county locally. I agreed to a one time ad. A couple of months later I received a call wanting payment for the next rotation and was told that I had signed up for an entire year. I eventually paid the second one and told them that I did not want to advertise with them anymore. I believe that I also was billed and paid for a third rotation for 2013. After that the company contacted me again about a 2014 rotation in the fall of 2013. I told them that I wanted nothing to do with them, I would not advertise on their 2014 rotation, and to never call me again. In late March or early April of 2014 I received a box of magnets with my company included in the advertising and a bill for $250.00. I contacted the company and told them that I had explicitly stated I did not want to advertise with them anymore. The representative that I spoke with said that it was simply a mistake, my account balance was zero and that I would not hear from them again. On May 1st 2014, I received a call from Universal Adcom demanding payment for the next rotation. The representative insisted that I had signed up for the 2014 year and hung up on me when I continued telling her that I had not signed up and that I had in fact told them to never call me again. After reading BBB reviews and complaints of this company, I am sure that they are an out and out fraud. Yes, the magnets do exist and they are available at the sheriff's office and library who are both clients of mine, but their sales, billing and collection practices are at best dishonest and probably bordering on extortion.

Desired Settlement: I would like this company to never contact me again and to make sure that my account balance is zero. The only other alternative I would have would be to involve a lawyer.

Business Response:

We are showing an invoice # ****** for ******** **********. We show that Michael ******** is the person that placed the order for the advertising on 12-3-2013 for the Hemphill County Community Guide Magnets (recording attached). The product was shipped on 4-3-2014 to the customers and the distributions. We show that Mr. ******** called in after he received the product about the invoice that came with the product (that states: please disregard if this invoice has already been paid). Customer service informed Mr. ******** that the invoice was already paid in full and to disregard the invoice. He told them he did not want to do the ads any longer and they explained to him he is never under any obligation to place an ad from one edition to the next, that the sales representatives always call the repeat customers first to give them the first opportunity for the advertizing space. We have placed ******** ********** on our do not call list. Please allow 30 for the phone # to be removed. We apologize for any misunderstanding this may have caused. 

5/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 4/25/14 @ 10:58 a.m. I received a call from someone at their company. They asked what we use for promotional items to community consumers/customers. I said we don't do anything like that. She said what do you mean you don't do anything like that? I said our company doesn't do any community business or anything like that. She got snotty and said what do you mean "like that"? What does "that" mean? She really had an attitude. Now I am at a business working and I don't need to be aggressively confronted by a cold call when I clearly was NOT interested in whatever they had to sell. So I hung up. At 11:00 a.m. (central time) the same company called again and it was her and she said" Yes Ma'am I just called there and I do apologize" and she hung up on me. This is no way to conduct business. This is harassment!! I do not EVER want another phone call from this company to our business again!

Desired Settlement: This person should be reprimanded for their "revenge" tactics. Obviously they were having a bad day but what an attitude. Unbelievable! I don't want them calling our company EVER again.

Business Response:

On 4-25-2014 our company was calling business in Anoka County. We show that one of our sales representatives called ****** ***** ******* to see if they would like to advertise on the Anoka County Community Guide Magnets. The sales representatives call every business in the county to see if they would like the opportunity to advertise on the magnets, because they are distributed county wide. The reason for the second call was probably a mistake or your business could have been listed twice. The call was not made as a revengeful call. We have placed ****** ***** ******* on our do not call list.  We apologize for any inconvenience this has caused you and your business.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10025444, and find that this resolution is satisfactory to me. 

I don't agree that the call was done by mistake, but ultimately getting on their "No Call" list was the desired outcome I wanted.  


5/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company states that by using their services the first time, that we are obliged to continue on a quaterly basis. This was not disclosed in initial call or any subsequent calls. Refused to cancel.

Desired Settlement: Stop contacting me for any reason. Cancel services.

Business Response:

We show that ****** ****** has been a customer since 2011. Let me start by saying your company is under no obligation to place an ad with our company from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, but you are not obligated to advertise with us. I show you have an invoice # ****** that was placed on 2-27-2014 ordered by ***** ******. In good faith, I will refund that payment if you felt you had no choice but to say yes to the advertisement. I will put a credit back on your credit card in the amount of the ad $279.50 today. We apologize for any misunderstanding and inconvenience this has caused you and your business.

4/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had been called by Universal Adcom (or its associate companies) years ago and placed an ad for something (maps, magnets, etc). They have consistently harrased me about purchasing more. Just recently, I told the sales agent that I will not purchase from them any longer. They constantly pressured me to purchase and I said I would not. Two of my staff were nearby and heard the conversation. Today, I received a package of their maps with my advertisement on it. It even has an old web address that we don't use any longer. Enclosed was an invoice for $250. I returned the package to the company (Premier Map) and sent a copy of my letter and the invoice to the parent company (Universal Adcom). I do not want their products but they keep harrasing my office.

Desired Settlement: They receive the return package and void the invoice. Then remove my business information from their sales list.

Business Response:

We are showing several accounts for *** ****** ******** **********. We are showing that *** ***** is the person that has placed each of the orders. We show that each order that Mr. ***** has ordered with us, he has always paid the same day he verifies the advertisement to be place on the product. Every package that we have sent to *** ****** ******** ********** has already been paid when it is delivered. The maps that were delivered on 4-10-2014 was a reprint of the maps that he placed in 2013 they were already paid for in 2013. We tried to contact Mr. ***** to make him aware of the reprint that he would be receiving. It was customer service ***ling several times trying to inform him of what was coming to him. We thought that Mr. ***** might ***l us after he received the Maps due to us not getting in touch with him and he never ***led, he made a complaint instead of ***ling us. We show that Mr. ***** has ordered ***** ****** Maps, ***** ****** ********* ***** Magnets and *** ****** ****** ****** Cups. We do not show Mr. ***** or anyone from *** ****** ******** **********  has ever ***led in to our customer service department to be placed on the do not ***l list. We are placing *** ****** ******** ********** on our do not ***l list today, but it could take up to 30 days to be completely removed. We thank you for your business for the past 6 years and hate losing you as a customer. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10006305, and find that this resolution is satisfactory to me.   As stated, I have purchased from the business through the years but they did not refer to their salespersons using high pressured sales tactics and continuous calling probably to "make their quota."   I'm glad they won't be contacting me any longer.  Thank you, BBB, for allowing this option.

Regards,



4/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was clearly deceived about what I thought I was buying by salesperson. Said the magnets would be delivered to over 12,000 homes and they were with the parish and chamber of commerce, which is a LIE. They need to be put out of business for cheating people out of their hard earned money. I closed my bank account before they could draw the money out after not being able to contact them immediately after the sales call. Low and behold I still get an invoice in the mail...with the"free magnets". Turns out these may be the only magnets with my advertisement on them. NEVER DO BUSINESS WITH THIS COMPANY!!!!!

Desired Settlement: I'd like my account balance at $0 where it belongs

Business Response:

We are showing an invoice # ****** for ******** ****** **** *********. We show that ***** Lambert is the person that placed the order for the advertising on 1-31-2014 for the Lafayette Parish Community Guide Magnets (recording attached). Mr. Lambert gave a credit card payment the day he placed the order for the advertisement to be ran on 2-4-14 the credit card declined on 2-5-14 and on 2-16-14. We started calling Mr. ******* about the credit card decline to have him fix the payment and he would not return our calls. The product was shipped on 3-12-2014 to the customers and the distributions. Mr. ******* called in on 3-27-2014 and wanted to cancel the advertisement after they were already delivered. He told us that he was going to call the distributions and make sure they received there magnets as well and call us back to fix the payment, he never did. We do not put out 12000 magnets to any county or Parish nor would a sales representative say that high of a number, these are magnets not paper.  The sales representative let all of the customers know it is up to 1000 depending on the participation in the community. We have a signed Endorsement Letter with Lafayette Parish Health Unit and signed Distribution Agreements with Lafayette Parish Sheriff and Youngsville City Hall. We apologize for any misunderstanding I hope this helps. Please advise if you need anything else from us. 

4/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Harassing Phone Calls and Unprofessional Conduct: For the past eight months, we have received multiple phone calls per day on our business and client line from various sales representatives, who will only say they are from “Bell County,” not Universal Adcom. We asked repeatedly to be removed from their calling list, even speaking with a manager, which they assured us they would do, but did not. We receive invoices with balances for services we did not purchase. We find Universal Adcom’s business practices unprofessional to the point of harassment with no resolution upon request.

Desired Settlement: We request to no longer be contacted by Universal Adcom or their affilitate companies.

Business Response:

We are showing several accounts for **** ********* *******, Inc. We are showing that Karen ********* is the person that has placed each of the orders. We show that each order that Ms. ********* has ordered with us, she has always paid the same day she verifies the advertisement to be place on the product. Every package that we have sent to Hope Pregnancy Center has already been paid when it is delivered. I’ve attached the recordings of the last two ads that Ms. ********* has placed with our company. We have more recordings on the other orders that were placed if needed we can send them as well. We show that Ms. ********* has ordered on each sub city for Bell County (Belton, Kileen, Harker Hts and Temple) that is why she was getting a call a month for each sub city that went out. You should never receive calls every day, due to the areas are only worked each quarter. The representative does say they are with Universal Adcom calling for the upcoming edition of the Bell County Community Guide Magnets. We do not show Ms. ********* or anyone from **** ********* *******, Inc. has ever called in to our customer service department to be placed on the do not call list. We are placing **** ********* *******, Inc. on our do not call list today, but it could take up to 30 days to be completely removed. We thank you for your business for the past 2 years and hate losing you as a customer. 

Consumer Response:

We were a loyal customer with Universal Adcom for several years. During the time we were with them, we purchased products for several cities in Bell County. Orders were placed and paid by ***** ********. Items ordered were also received. We do not dispute that we were a customer and purchased and received items from Universal Adcom. However, after notifying Universal Adcom that we could no longer continue purchasing their services due to our need to cut back in our advertising expenses, we began receiving calls weekly and sometimes daily. This continued for eight months after we stopped using Universal Adcom.

We dispute the harassing phone calls after we communicated that we decided to end our advertising purchasing with Universal Adcom. We received calls weekly and sometimes daily on both our Admin phone line and our client phone line. Phone numbers did not always say Universal Adcom. Sales Representatives would not say who they were. They would first ask for Karen. When we asked who they were, they would give their first name only and would say they were from Bell County. They did not say they were from Adcom unless we asked them directly if they were from Adcom. They never said they were from Bell County Community Guide Magnets. Each representative we spoke to, we requested to be removed from the calling list, which each representative said they would. We even spoke to a manager who said he would remove our number from the calling list for the next two years. We did make requests to be removed from the calling list every time we were contacted after discontinuing our advertising. We also received invoices with balances due after we had already discontinued using Universal Adcom, even though we had no outstanding invoices.

Universal Adcom has stated that we should receive only a call per month for each city we purchased advertising for and that representatives should say they are with Universal Adcom for the upcoming edition of Bell County Community Guide Magnets. This is not what we have experienced. They also stated that they have no record of us requesting to be placed on a do not call list.

We do request to no longer be contacted by Universal Adcom or their affiliate companies due to lack of transparency and unprofessional business practices.







4/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by ****** ******* in the fall of 20112 (September) who said he was with Premier Impressions and that he was selling ad space for refrigerator door magnets on behalf of the Patrick Co. VA chamber of commerce, the sheriff's department, and rescue services. for $409.50. These magnets would be distributed out by these agencies. They told me, specifically, that someone in the sheriff's department knew of the good work that I did and recommended that I be on the magnet. I told them that I would do it as long as they send me a bill. They tried to pressure me with giving my credit card number but I refused. Upon receiving the bill, I took it to the Patrick Co VA sheriff's office where they said they had no knowledge of it, that it's against their policy to engage in such things and that it was a scam and not to pay it and not to talk to them and that they would investigate the matter. I do not know the outcome of that investigation. Premier Impressions called me for a couple months through a number that came up unlisted after figuring this out, I would refuse to answer and they never left any voice mail messages. The last direct contact was a year ago when I contacted my lawyer to get the bill withdrawn. They still refused. About 5 days ago I get a letter from UAC Collections stating that they are giving me one more shot at paying my bill before "litigation commences" and credit agencies are contacted.

Desired Settlement: I want the charge of $409.50 dropped, I want them to stop contacting me and for them to stop all debt collections and to clear any unpaid debt that might be reported to a credit agency.

Business Response:

We are showing an invoice #****** for * * ***** ******** ********** LLC.  . We show that ****** **** ***** is the person that placed the order for the advertising on ********* for the Patrick County Community Guide Magnets. Mr. ***** verified the order with the verification department and gave them a date of birth 11-21-1977 as the verification code for the ad to be processed. We have signed Endorsement Letters with American Red C****, Patrick County Public Library and town of Stuart. We have signed Distribution Letters with Patrick County Chamber of Commerce and Patrick County Emergency Mgmt (see attached). These are the places we are set up with and the only places our representative would mention. We are showing that Mr. ***** called in to the accounts receivable department and told them he didn’t care about the bill and that he would have his lawyer handle this. We did put the account on hold for 3 Months to see if we would receive anything from his attorney. To this date we have not been contacted by a lawyer showing us that he or she represents Mr. *****, so we started the collection process on his account. We feel that the only reason he has contacted the BBB is to make the bill go away. We in good faith have taken this account to a 0 balance and no further collection efforts will be made. 

4/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company used pressure and deceit to sell their product. They will not take no for an answer and use unfair tactics. They continue to call and arrange dates to send additional products that have never been requested.

Desired Settlement: I would like for this company and any of their affiliates to stop contacting me by phone, mail and email. I do not want to have any more of their products sent to my home. I do not wish to purchase any of their products or their services.

Business Response:

We are showing an invoice # ****** for ****** ********. We show that **** ****** is the person that placed the order for the advertising on 11-20-2013 for the Meriwether County Community Guide Magnets. Mr. ****** verified the order with the verification department (Recording attached). We are not showing that Mr. ****** has ever called in to the customer service department with any concerns. We sent ****** ******** an invoice on 11-20-2013, shipped the product on 2-6-2014, we received a money order from Mr. ****** to pay his account in full on 2-24-2014. Mr. ****** stated that we used pressure and deceit to sell him the advertising. ****** ******** was under no obligation to order the advertising, he could have said no at any point and he did not. What was deceitful? We show that we have signed Endorsements with City of Woodbury and the American Red Cross and a distribution agreement with Meriwether County Health Department. (see attachments) We have done everything that we told him we would do, so we are not sure if this answers his concerns. 

Consumer Response:

 

Let us address the first issue that I placed the order on 11-20-13. That is incorrect. That is the day I was first contacted by Universal Adcom. I did not place the order then. I informed them to send me some info on the company and once I checked to make sure every thing was legitimate I would get back in touch. At no time did I tell them I wanted the product on 11-20-13. I never received an invoice until I received the product on in February. I honestly don`t think that is the complete recording. In the beginning of the recording I state that I wish to make sure everything is legitimate. The salesperson continues on and on and at the end of the recording I am almost positive that when asked if they could go ahead to print I stated yes as soon as I verify everything is legitimate, not just a yes. I have no way to dispute it so yes I went ahead and paid in full. I certainly don`t want someone to tarnish my credit history over $369.50. Also any effort on my part to dispute it would certainly cost more than that amount. I am sure the company is aware of that and use it to their advantage.

    As for the deceit, why each time I am contacted is it by a company with a different name. Originally it was Universal Adcom. Then one of the later times it was a company by the name of Multimedia. Every time I receive a call it shows up on the caller ID as Unavailable or Private Caller. Now I certainly have no proof of this other than phone records. But as fate would have it I received another call a few days after I filed the complaint. This time I did not answer and fortunately the person left a voice mail. I do still have this voicemail saved on my phone. This person said her name was *****. This Person identified herself as a Meriwether County Director and wanted me to call her in regards to the ad I placed with them. I called the number back and when a person answered the phone I heard a third name for the company, Hometown Productions. I asked to speak to *****. When she answered the phone I told her who I was and that I was returning her call. She started her spill about verifying information on the ad before placing it on the second rotation something that I have heard nothing about. I stopped her and asked her what her last name was. I told her on the voicemail she introduced herself as the Meriwether County Director, she confirmed, and I said the truth is you are not a director for Meriwether County at all, you in fact work for an ad agency. Also I placed no ad with Meriwether County. There was a pause on the other end of the line and then a completely different tone as she new she was busted. She said yes sir. I then told her I new nothing about a second rotation, in fact I did not want the first rotation and that I had filed a complaint with the BBB and was glad that I now had a name and proof for my complaint. I wanted nothing they were selling and to take me off the calling list. After viewing other complaints on the internet I heard similar stories and many, many more different names of companies to expect to hear from.

     So Mr. ****** ******, let me make myself perfectly clear.   I HAVE NOT ORDERED ANY OTHER PRODUCTS. I DO NOT WANT ANY MORE OF YOUR PRODUCTS. I DO NOT WANT TO BE CONTACTED BY YOU, YOUR COMPANY OR COMPANIES, NOR ANY SUBSIDIARIES.

 

 

 **** ****** 







Business Response:

In response to Mr. ****** rejection.

As you hear on the recording it is Mr. ****** that is telling our company yes when they asked him at the end of the call if he was giving permission to place his ad on the product. No one changed the recording that is the full recording that we have attached. The community guide magnet you received was ordered by **** ****** on 11-20-2013 at the beginning of the call the verification department states the date of the call. He stated that a company called him by the name of Multimedia that is not our company. Multimedia is one of our competitors that is also an advertising company. We have placed ****** ******** on our do not call list. We apologize for any misunderstanding this has caused.

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They mail us pre printed magnets they want us to pay for that we did NOT order. Ad Com has continually called us over the last year when we have told them repeatedly we will NOT do any more business with them. I have called them requesting to be off their list multiple times. They are rude when they call claiming to my employees that we owe payment.

Desired Settlement: I want ALL calls to stop.

Business Response:

We are showing several accounts for ***** **** **********. We are showing that ***** *********** is the person that has placed each of the orders. We show that each order that Mr. *********** has ordered with us, he has always paid the same day he verifies the advertisement to be place on the product. Every package that we have sent to ***** **** ********** has already been paid. I’ve attached the recordings of the last two ads that Mr. *********** has placed with our company. We have more recordings on the other orders that were placed if needed we can send them as well. We do not show Mr. *********** or anyone from ***** **** ********** has ever called in to our customer service department to be placed on the do not call list. We are placing ***** **** ********** on our do not call list today, but it could take up to 30 days to be completely removed. We thank you for your business for the past 3 years and hate losing you as a customer. 

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing to complain about what I regard to be dishonest business practices by a company located in
your area. In September of 2013, I was contacted by a representative from Premier Map Company. This
person told me that they had a long history of providing maps to our museum to be used for marketing
purposes. They specifically named my predecessor, Mr. ***** ******, as a past client. Since I had just
come aboard, I approved this service because Mr. ******'s expertise in marketing was highly valued by
me. In retrospect, I believe that this company scoured local newspaper articles to find newcomers at
different nonprofit companies and scam the newcomer by dropping the predecessor's name as a past
client.
After making an electronic payment, I spoke to my predecessor over the telephone and he stated that
he had never done business with Premier Map Company. With that, I called the company and spoke
with a representative to express my displeasure with Premier's falsehood. The person I spoke to told me
that they would have a manager call me concerning my complaint, but I never received a reply.
In this process, I have found numerous internet accounts discussing the "scams" perpetuated by Premier
Map Company. A newspaper in the Arlington, TX area reports that the company uses multiple names
such as Universal AdCom among others to continue its dishonest practices. You are probably aware of
this, but I have provided the link below:
http://www.star-telegram.com/2011/10/20/3460704/arlington-companys-multiple-names.html
The company representative I spoke to also claimed to have a longstanding relationship with our local
fire department and with our Chamber of Commerce. Both offices have confirmed that they have no
knowledge of this.
1 am aware that the Better Business Bureau in Texas has had numerous complaints concerning this
company. I will be writing to consumer protection agencies here in Virginia for assistance.

Desired Settlement: see Attached document

Business Response:

We are showing an invoice # ****** for ***** ******. We show that ******* ****** is the person that placed the order for the advertising on 9-3-2013 for the Campbell County Historical Maps. We are showing that Mr. ****** called in to the customer service department with his concerns. This is the first time we have ever been accused of taking advantage of a nonprofit company. Normally we set nonprofit companies up as a endorser or a distribution point, so they get there name on our product free of charge. How our sales representative would know his predecessors name is beyond me. The sales representative only has the name of the business, address and telephone number of the business. We took this account to a 0 balance the day that he called in with his complaint. We sent Mr. ****** a refund check on 2-19-2014 for the full amount check # 12164. We have done everything that we told him we would do, so we are not sure if this answers his concerns. We have a Letter of Endorsement from the Campbell County Sheriff and Campbell County Health department and we have a distribution Agreement with Alta Vista Area YMCA (See attachments) We only mention the endorsements and distributions that we have signed agreements with. We apologize for any misunderstanding this may have caused.

4/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I own a small business. I was first contacted by Universal Adcom at the end of 2011. I was told that my local chamber of commerce had given them my company name and information and recommended us to be included on an advertising community guide. I was given a price and was told how many magnets would go out in the community. I accepted the offer and received my magnets. I was then called again in the spring of 2012 and was asked if I wanted to make changes to my ad on the magnet. I told them that I was not interested in advertising with them anymore and they told me that I had verbally signed a contract and that I owed them more money. So I paid another installment and I was very upset because I did not remember any such agreement. I told them that I was done with their company. So far I paid $299.50 on 12/1/11, $294.03 on 5/4/12. I was then contacted again a few months later and was told that I had one more payment to finish out my contract and by this time I was furious. So I paid $278.55 on 9/5/12 just to get rid of them for good. Each time I was contacted and made another payment I made it clear that as soon as my "contract" (the one I didn't know about) was up, I was done and would not be paying for any more advertising. I was contacted again in February of 2013 and was told that I had signed up for another year and that the magnet had already gone to print and that my chamber of commerce would lose a lot of money if I didn't pay. So I was an idiot and paid with a promise from one of the managers that I would not be contacted again. I have been contacted several times since then. I've been told that because I made a payment on 2/7/13 for $249.50, that I had signed up for another year of advertising. I have been very direct and clear about the fact that I am done with their company and I have been promised on several occasions that they would take me off of their list. They continue to call me and tell me that I am obligated to continue paying for this service that I have cancelled a long time ago. My most recent call was today, 3/6/14. I called the Chamber of Commerce today and they told me that they have never recommended our business or any other business to Universal Adcom also known as Premier Impressions. I have been contacted under both names. They don't seem to have any record of my many requests to cancel all ties with this company. I don't know what else to do so I have decided to report this problem to the Better Business Bureau. It looks like other people have had the same problems with this company.

Desired Settlement: I want a written letter from Universal Adcom/Premier Impressions that my balance with their company is 0 and that they will not be reporting anything to the credit bureaus or sending my account to collections. I also want a statement promising that they will never contact me or anyone in my business ever again.

Business Response:

We show that *** ***** ***********, Inc  has been a customer since 2011. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We have done an internal investigation with the sales representatives that were involved on your accounts, we did not hear anything like you are describing. One of the sales representatives is no longer employed with our company, and we were unable to finish the investigation. We in good faith have put a credit back on your credit card for the last two accounts that you placed with us in the amount of $528.05. The credit is from Invoice # 451661 dated 2-7-2013 that you paid $249.50, Invoice #429575 dated 9-5-2012 that you paid $278.55.  We have placed *** ***** ***********, Inc. on our do not call list. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After repeated requests for Universal AdCom to STOP calling our business, they mail magnets and maps to me with an invoice. Not only are the ads on the magnets incorrect in the spelling of the city, they are NON-COMPLIANT with the insurance laws of our state (suggesting a "special"" if the Community Guide is mentioned. Neither the maps or the magnets were solicted.

Desired Settlement: I want charges removed for ALL unsolicted items mailed to me and absolutely NO MORE contact with my business.

Business Response:

We are showing *** ******* ****** has been a customer for many years. We are showing the last two products that were sent to Mr. ******* are for invoice # ****** for the Stanly County Community Guide Magnets and invoice # ****** for the Stanly County Maps. We have a verification department that will verify every order after the sales representative talks to the customer. (The recordings for both of these calls are attached) On the recording for the community guide magnets, at the end of the call she asked him about mention this ad for specials and he replied yes. We are showing that there are 2 more products that Mr. ******* ordered that are in printing at this time and will be delivered shortly. We also have recordings on the 2 account in print as well if you need them.  We show that Mr. ******* has paid all of his accounts in full. The invoice that is in the box from UPS with the product is a copy of the original invoice from the day the order was placed. We do not show that anyone has ever called our customer service department to be placed on the do not call list. We have placed *** ******* ****** on the do not call list today and it might take up to 30 days for the number to be completely removed. Under Federal Law business to business there is no do not call list. We do not guarantee you will not receive calls, but we do everything we can to keep you from getting them. We do not want our sales representative to call if you are not interested in advertising. We apologize for any inconvenience this may have caused you and your business.

3/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by ********* at this company. He spun a yarn about how ****** *****, a local farm to market store in the area, was participating in a county wide Go Green Campaign and would be handing out hundreds of free reusable totes to its customers during the Fall and Winter of 2013/2014. We were offered the chance to place our ad on this bag for a small sum ($400). We also were promised that 100 bags would be delivered to us so that we too could hand them out and participate in this program. They took the money and never delivered any bags to us or ****** *****. ****** *****, it turns out, is a seasonable store and isn't even open during the Fall and Winter months.

Desired Settlement: In addition to a full refund of my money, I would like them to stop defrauding small business.

Business Response:

We are showing an invoice # ****** for *** ** ***. We show that ***** ******* is the person that placed the order for the advertising on 10-08-2013 for the Grocery Bags that ****** ***** Market will be handing out. Mr. ******* verified the order with the verification department. We show that ****** **** ****** signed an Endorsement Letter with us and we have sent them bags for the past few years (See attachment). The market has never told us that they are a seasonal business. I don’t understand why our representative would state that the bags are for fall and winter, due to we deliver bags to them year round.  Mr. ******* called our customer service department on 3-13-14 and stated that we had used the wrong logo for his ad on the bags that he received and agreed to a free ad on the next edition of the bags for the market. I believe this has been resolved with Mr. ******* with our customer service department, if it is not resolved please let us know. We apologize for any misunderstanding this may have caused. 

3/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by a representative from Universal Ad Com around the first of December 2013. They asked if I would like to run an ad on the local sheriff's departments yearly calendar. I said to send me a proof and i would approve it. on 12/2/2013 I received the proof and found out from the sheriff's department that this was not something they sponsored. I responded to the email, *****************.com the same email the proof came from. I told them I was not going to run the ad. They followed up with a call a few days later that the ad went to print. I told them that I never approved the proof and said no to the ad. They have since called me for payment for an advertisement I said NO to. I ask that they not contact me any more two phone calls ago. Today, 2/4/2014, I received yet another call from ****** at ###-###-#### to collect payment and to further let me know that they dropped of the items at our place of business. We are closed on Monday, Tuesday and Wednesday so no delivery was made. I want no further contact from this company. I have asked too many times already. I see they have 304 complaints against them for the same type of business practices.

Desired Settlement: Billing adjustment to Invoice 497383 to zero and NO future contact.

Business Response:

We are showing an invoice # ****** for ****** *** ****. We show that *** ***** is the person that placed the orders for the advertising on 12-2-13 for the Bradford County Community Guide Magnets. (Recording attached) We show a rough draft was e-mailed to Ms. ***** to her e-mail ***********************com  from our e-mail ******************.com . I think she may have us confused with another company due to the e-mail she is referring to *****************.com  is not one of ours. The community guide magnet, have nothing to do with a Sheriff’s Calendar. We have an endorsement letter signed with the County Sheriff’s Office, Bradford County State Health Center, Bradford County EMA and Bradford County Library (See attachment) for the Bradford Count Community Guide Magnets. We show the Bradford Community Guides Magnets were shipped on 1-30-2014 and signed for on 2-4-2014 with UPS (See attached signature). We do not show that anyone from *****s Gun Shop has ever called our Customer Service Department to be placed on the do not call list.  If Ms. ***** is telling our Accounts Receivable Department not to call, they will call as long as there is an outstanding invoice unpaid. We are trying to do everything we can to lower our number of complaints, but we can’t accomplish that if customers do not call our customer service to help when there is a problem. We could have sent all this information to Ms. ***** directly without going through your office. We have placed ****** *** **** on our do not call list for any further sales calls. We apologize for any misunderstanding this may have caused.

Business Response: We have sent the recordings that clearly show the order was placed.  In no way was it deceptive. We would ask for the e-mails that were sent, due to we see no response to the e-mail that say to cancel the order. Thank you for your assistance in this matter.

Consumer Response: I believe that the number of other complaints against this company speaks volumes.  Someone should try to put a stop to their business practices.  I will not pay this invoice as my email clearly stated not to run the ad as did the follow up phone call that they placed to me.  I cleared stated that I don't run ads without a proof and would approve it.  Do they have my email confirmation to run the ad?  NO.  Because I did not give them the go ahead.






Business Response: We have sent the recordings that clearly show the order was placed.  In no way was it deceptive. We would ask for the e-mails that were sent, due to we see no response to the e-mail that say to cancel the order. Thank you for your assistance in this matter

The proof was sent in the e-mail we sent to her. No response was sent back to us that we can find.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9913962, and have determined that this does not resolve my dispute.  For your reference, details of the offer I reviewed appear below.

Steve 

I listened to the recording.   I said I would approve the proof via email.  When they called back I told them I would not be running the ad.  That is why they didn't get my credit card information.   Was that conversation recorded as well?   It would be interesting to hear that phone call.  I will not pay this company because they were told no thank you on the follow up call and on the email from the proof.  

Thank you for your time 

*** *****








Business Response: As i stated before the e-mail that she sent the cancel to was not our e-mail. Ms, ***** stated she sent it to *****************.com that is not our company. Now she stated that someone called her and she told them to cancel the order. On the proof page it clearly states cancellations and size changes are no acceptable at this time, no one would tell her they could cancel the order at that point. Ms. ***** stated that the number of complaints that we have speak for themselves. We have proved everything on this account yet Ms. ***** has not shown the returned e-mail that she claims she sent to the wrong company. We feel she has made this complaint to try to keep from paying her bill. In good faith we are taking this account to a 0 balance. No further collection calls will be made on this account.

3/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I understood my agreement with them for advertising on calendars for a total of $300. Then they have tried to tell me that I agreed to 2 quarters of advertising meaning I have to pay an additional $300.

Desired Settlement: That they will leave me alone and stop calling and stop harrassing me to "finish" this 2 quarter. I do not want more calendars and I refuse to pay an additional $300. As far as I'm concerned I paid them $300, I received the calendars and I do not want to do further business with them.

Business Response:

We are showing an invoice #****** for ********** ********** ******. We show that ****** ********* is the person that placed the order for the advertising on 11-05-2013. The Invoice #****** was paid for the same day the order was placed and delivered 2-12-14 this was a onetime advertisement for $300.00. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. You are in no way obligated to place another order after the first ad is printed, it is a onetime charge for the calendars you received. We apologize for any misunderstanding and inconvenience this has caused you and your business.

3/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have misrepresented themselves to be affiliated with a local company here in KY with a similar name, that is why we paid them. They withdrew $188.55 from our bank account on 1-24-14. The business here is called Home Town radio with which we had been doing business with which is who we were told we were paying at the time. We have never called this company and had not even heard of them until we got an invoice and a phone call to pay it. We have 3 different phone numbers and none of them are working numbers. The address we have for them is also different than the one listed. We are filing fraudulent charges with the bank in an attempt to recover our money and stop them from trying to charge more charges to us.

Desired Settlement: We would like the money refunded in the form of a check since we will be canceling the card that they were given. We would like them fined and reported as fraud. We do not wish to have further contact with them and we would like any negative ratings and or reports against us. Any further correspondence from them will be ignored.

Business Response:

We are showing an invoice # ****** for ******* **** ****. We show that **** ******* is the person that placed the order for the advertising on 12-18-2013 for the Mercer County Historical Maps. Mr. ******* verified the order with the verification department and gave them a maiden name of ****** as the verification code for the ad to be processed. Mr. ******* gave the sales representative all of the information for the ad copy, due to this was the first time they ever placed an ad with our company (see attached) Ms. ******* stated that she received the invoice that was mailed to ******* **** **** on 12-18-2013, on the top of the invoice it is clear we are Hometown Productions with our phone number. We have 8 lines that ring into our customer service department and I’m not sure why she was unable to reach us. Our phone number has been the same for over 25 years. The accounts receivable department started calling **** ******* due to nonpayment on 1-18-2014. On 1-23-2014 they contacted Mr. *******. When the accounts receivable department called they would identify where they are calling from first, and they would have told him that they were calling on an outstanding invoice for the ad he placed on the Mercer County Historical Maps. The accounts receivable department offered him a 10% discount if he wanted to pay over the phone and he paid $188.55 with the discount. We will cancel the advertisement that Mr. ******* had placed for ******* **** ****. We would never charge a customer’s credit card for more than they approved us to run it for, as Ms. ******* implied. We will not be able to send a refund check on a credit card payment. If they have put in a dispute with the credit card company, they will send us the dispute. We apologize for any misunderstanding this may have caused. 

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** * Properties has received several invoices from your company in 2013; a new invoice was also received on 1/22/14. A representative from your company contacted ******* *********** regarding magnets and offered to provide a proof before they were shipped out if we agreed to sponsor the magnets. A proof was never sent; instead a box of ‘complimentary product’ was received at our office. When we inspected the magnets, they were printed poorly, cut so roughly that the edges were falling apart and the ink smeared from the lightest handling. We complained about the product and asked to be removed from your company listings. ******* and ****** * have received several other calls since then and twice you have talked ******* into ordering products from your company that we have clearly explained are unacceptable. Twice we have received invoices for maps that were not delivered to us nor could your company provide information about where they were being distributed or to whom. We have been told that they are being sent to ‘newcomers’ with no explanation as to what that means in regards to demographic. When we finally received copies of the maps, we were less than pleased. The first set of maps was ‘presented by’ Princeton Police Dept and Collin County Clerk. A vague, uninformative ad was included that clearly took screen shots from our web site unauthorized and provided incorrect information. We received a second set of maps for ‘McKinney, Allen and Princeton with Collin County Texas’ and included an even simpler advertisement with even less information than the previous set. A small square in the middle of the map does not identify what our company does in any way, but instead produces claims that are unfounded and that ****** * could potentially be liable for. After we received those maps, I personally called your company and asked to be removed from all listings you have. I explained that ******* *********** is in no way authorized to purchase from your company for ****** * Properties and that you were taking advantage of an elderly woman. Your misleading representatives have scammed our company out of several hundred dollars knowingly. I spent quite a bit of time making complaints and ensuring that all numbers and contact information was removed from your systems. It is clear now that was never done. I received a new invoice yesterday and after speaking with *******, found out that you have contacted her since I demanded that our information be removed. You again, tried to sell your inferior products to us without any information provided about to whom or where they are being distributed. You also agreed to provide a proof before you sent an invoice, which did not happen. Invoice #502413, dated 1/14/14, will not be paid. We are cancelling this order and will not pay for any future services or products claimed to be provided.

Desired Settlement: Do not contact our company or anyone associated with ****** * Properties again for any reason. ******* *********** is not authorized to make any purchases through your company on behalf of ****** * Properties. Do not contact us via e mail, mail, phone or any other method. Remove the following numbers from your systems, ###-###-####, ###-###-####, ###-###-####, ###-###-#### and ###-###-####. Further harassment will be met with legal action if necessary. In addition, $810.00 should be refunded to our company for incorrect, misleading and otherwise unauthorized billing.

Business Response:

We are showing four accounts for ****** * Properties. We are showing that ******* *********** is the person that has placed each of the orders. We had as follow:

Invoice # 396885 ordered on 2-6-2012 in the amount of $299.50 - Collin County Community Magnets – Delivered on 4-20-2012 – This account was discounted $99.50 for her due to she told us the ink smeared on her copies. The distribution point said their copies were fine, so we settled the account with her at $ 200.00.

Invoice # 419538 ordered on 6-30-2012 in the amount of $270.00 -  Collin County Relocation Maps – Delivered on 11-6-2012 – This account was discounted $135.00 for her due to claimed did not order and that office did not record at the time. We settled the account at half price at $135.00.

Invoice # 469478 ordered on 6-5-2013 in the amount of $210.00 – Collin County Historical Maps – Delivered on 10-4-2013 – Paid this account in full.

Invoice # 502413 ordered on 1-14-2014 in the amount of $ 270.00 – Collin County Community Guide Magnets – This account is new it is in our production department, and we are cancelling this order.

On each order we have done everything we could to work with Ms. *********** and ********* ********. In no way were we trying to take advantage of an elderly person, she told us that she was the owner of the business and was the person to speak with for advertising. We have recordings on 3 of the 4 verification calls that are all available for you to hear. I have attached the last 2 calls due to size of the recordings. We show that we have distributions and endorsements set up in Collin County, we have signed Endorsement and Distributions (See attachments). Ms. *********** was sent rough drafts to her e-mail on 3 of the orders they were sent to ****************** . We have placed ****** * Properties on our do not call list. It does not guaranty she will never receive a call, but it does pull her phone # off of all our call lists. Under Federal Law there is no do not call list when it is business to business, but we have done everything we can to remove her phone number from our system. You have added phone # to be removed that we did not have blocked and I assure you those numbers will be blocked ad well. Ms. *********** never paid $810.00 we feel we have worked with her and took her word on each situation. We apologize for any misunderstanding this may have caused. 

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My place of employment was contacted asking for advertisement space in a local high school's sports program. When they asked for a credit card number the owner declined and asked for them to send (through the mail) information about the advertisement program. Approximately a week later the business received a bill in the amount of $250. The company was then called and stated that nothing had been ordered an wish for the bill to be cleared. They consistently stated that a birthday was given to "confirm" the order yet this was incorrect. They have called numerous times and I even spoke to them a second time, again stating that no one authorized this bill. They continue to call.

Desired Settlement: We want to make sure the bill is cleared and that the company stops contacting us. We also hope with yet another complaint that this business will close.

Business Response:

We are showing an invoice # ****** for ***** ** ***. We show that ******* ******* is the person that placed the orders for the advertising on 11-25-2013. Mr. ******* verified this orders with the verification department and gave them a date of birth as 2-2-1948 for the verification code for this ad to be processed. The account receivable department called about the outstanding invoice and talked to a person by the name of ******. ****** said she would have Mr. ******* call back due to she stated the date of birth was incorrect. To this date ******* ******* has not called in to accounts receivable department and the account never been cleared up. We will cancel the order and take it to a 0 balance. We apologize for any misunderstanding this may have caused.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We "ordered" an ad on a magnet to be produced by this company. The ad they printed was NOTHING like the "proof" that was approved. When they were contacted, they tried to insist we had approved that proof....what they sent us as "evidence" was nothing like what was actually printed on the magnet - which was greatly inferior in design and we would never have approved. The only "remedy" offered was a "free ad" next time. I "googled" the company to see other customer reviews - our experience seems consistent with their mode of operating.

Desired Settlement: Would like the $309.50 refunded.....we certainly don't want more of the same inferior product. Their other option would be to recall/reprint the magnets with an officially approved ad.

Business Response:

We are showing an invoice # ****** for The ******** ******** ******. We show that ******* ***** is the person that placed the orders for the advertising on 10-28-2013. Ms. ***** did call in after the Greene County Community Guide Magnets were shipped to out and informed us that the ad was incorrect. Customer Service pulled the order and the ad that we showed to be printed in the folder was not the same thing as what was on the product. The ad was different and it took Ms. ***** to show us what was delivered to see that. Our customer service department will ask our customers, if they would like a free ad on the next edition if something is wrong with their ad copy. We have several customers that place ads with our company year after year. Ms. ***** was upset about the ad going out in the community and making her business look bad, so customer service offered to have them all picked up and reprint them with the correct ad copy. Customer service was trying to make Ms. ***** happy, and get the advertisement correct for her. We have no problem refunding Ms. ***** for the cost of her advertisement. We will be placing $309.50 back on her credit card today. We apologize for any misunderstanding this may have caused.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 2 sales calls within a month. I was called during business hours which is annoying. I asked if this was a follow up call from earlier. At any rate, I talked to someone who made the pitch rhen talked to a customer service person who restated the sale, I said, NO They assured me I wouldn't be charged. Wish I had recorded the call. I admit, I dont always check accounts closely. I swear, I didn't know I was placing a second order.

Desired Settlement: No further contact from this business.

Business Response:

We are showing an invoice # 491940 for *** **** ******* ******. We show that ***** ***** is the person that placed the orders for the advertising on 10-24-2013. Ms. ***** verified this orders with the verification department and gave them a maiden name Raecker for the verification code for this ad to be processed. Ms. ***** paid the verification department by credit card the same day. This is the first time that Ms. ***** ordered Calendars for her business with our company. We show that *** **** ******* ****** has also placed an ad on our Floyd County Historical Maps, she gave a date of birth (******) for this order to be processed and paid by check. We apologize for any misunderstanding this may have caused.

Business Response: I do not see the rejection reason or comment. I would like to ad that we have placed this business on the do not call list, it may take up to 30 days to come off all printed material. Thank you for your help in this matter.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9897964, and have determined that this does not resolve my dispute.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** *****


1/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: ******* called from HomeTown Productions with phone number ###-###-#### (which matches this company's phone number) and she told me that I had a past due amount of $309.50 for a county map advertisement that had not been paid. Since I had purchased a map advertisement from another company and have paid the other company, I told her that I paid the man that delivered 50 maps to me last month. She said that she did not know who I paid, but I did not pay them and that she would like for me to take care of my past due amount today - implying that I pay over the phone. I told her that I already paid for the maps and that the maps are distributed all over the county and that I was not paying for it again. She again said that I never paid them. She referred to my worker having authorized the printing of this map. I told her that first he was not authorized to authorize such and second that the map we did authorize, we paid for. I told her to send me a copy of the map and I provided my email address. I have not received a copy of the map. Regardless, I did call the company that did print the map. That account is paid. I asked that company if they share clients information. They stated no. Ms ******* is a little off from what I paid too, so that make it odd as well. Scam written all over it. She maybe obtain a copy of the map and is calling the businesses on the map working this scam.

Desired Settlement: Since I have been accused of having a past due amount owed for a product that I did not order or authorize, I would like a letter stating that I do not owe and have no past due amount or any business dealings with this company.

Business Response:

We are showing an invoice # ****** for ********** ******** LLC. We show that ***** ****** is the person that placed the orders for the advertising on 11-15-2013. Mr. ****** verified this orders with the verification department and gave them a date of birth as ********* for the verification code for this ad to be processed. The verification department always asks if the person they are talking with has authority to place advertisement for the company and Mr. ****** had to have told them yes for the ad to be processed. We show that Mr. ****** asked us to send his invoice to *** ** **** ********** ** ****** No one ever called in and told us that ***** ****** was not authorized to place advertisement for the company. The accounts receivable department called on 1-18-2014 for the past due invoice and talked to ******* ******** and he requested a proof of the ad.  At no time did he inform us that Mr. ****** did not have authority to place an ad. We e-mailed a proof as Mr. ******** requested to ****************************** and received a very rude message back “You people are high on crack. Forward this to your customer service department. I did not request, agree to or ask for any service from your scam. Get a real job and do not contact this company again or I will bill you for legal service” At that time we cancelled the account and not further collection efforts have been made.  

Consumer Response: While most of what they have described is a lie, the part where they have cancelled the account and have made no further attempts to collect the claimed debt is indeed true, conveniently after I made a BBB complaint.  However, if they plan to maintain that the account is cancelled and no further contact for payment is made and all claims that the work was requested or ordered is voided, then I am satisfied that this resolves my dispute. 

Regards,

******* ********

1/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company that I represent is ******** *******, Boone, NC 28607 DBA ********. Universal AdCom continues to try to send us their product and they try to bill us for their product that we did not order. We are hounded with calls each week and each call we tell them we are not interested in their product to stop calling take our number out of their system but we still continue to receive calls. At one point they were calling every day. We no longer wish to purchase their product and are very upset that they continue to harrass us with calls.

Desired Settlement: Stop contacting my business.

Business Response:

We are show accounts for ******** ******* from 2011 - 2013. We show that the accounts were all ordered by ***** ***********and he should be aware of the verification process that he goes through, when he has placed an order. The verification department talks to him after he speaks with the sales representative and they go over – (The name of the person they are talking with, the position they have with the company, address for the invoice, ad content, the size of the ad, the price of the order, payment methods ect…) Mr. *********** orders advertising on several counties -  Avery County, Ashe County, Watauga County, Wilkes County and has ordered some single advertiser products were he is the only business on that product.  We would call him each time we work these areas. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called from one edition to the next. Mr. *********** ordered 9 times in 2013 and 9 calls are recorded. I will send the last two recordings due to the size of them that is all I can send at one time. If you or Mr. *********** would like to review the other 7 please feel free to let me know and we can send the remaining recordings. We never send product and hope some pays the account. Every order that is placed with our company is verified with our quality assurance department. We do not show that anyone from ******** ******* has ever called the customer service office to be placed on the do not call list. I will place ******** ******* on the do not call list  for Mr. *********** today. We apologize for any misunderstanding this may have caused. We wish ******** ******* a great year. We appreciate your business for the past 3 years.  

12/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company contacted me telling me I needed to pay for a second rotation of ad's. I do not recall ever recieving the ad's I purchased at over $300 and Did not agree to pay for a second round of maps. This company calls and is very misleading about information to trick you into purchasing useless item. The lady on the phone stated i ordered 5 maps last time. 5 maps for over $300 no way.

Desired Settlement: Refund for the first set of maps, and no further bills from this company.I also would like an email conferming this and then the company to never contact my business again. Also I believe this company needs to be required to have a written contract so they can no longer scam business's.

Business Response:

We are showing ******** ****** ******** ******* was a customer of our back in 2010. The last order we show was placed by ********* ********. The order was placed on 7-28-2010 and shipped on 10-20-2010 and it was for the Clark County Community Guide Magnets. The account was sent to an outside collection agency. The collection agency returned the account back to us as a bad debt. ******** ******** ******* was placed on our do not call list on 5-20-2011 and no further calls were made to them. There have been no calls to Ms. ******** on this account since 2011. We are not sure why Ms. ******** is stating she wants a refund when she never paid her last account with us. We show that she placed an ad for Clark County maps on 7-20-2010 and paid for those and they were delivered on 10-15-2010. We feel this complaint is unjust and we would appreciate a written apology in this matter and not have this complaint held against our company. 

12/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: An order was placed and was immediately canceled and the company continued to take money from the account anyways. They said they only have a recording from when the order was placed but not canceled. The company will not reimburse the $200 they have already taken from the account. The staff is not helpful and wants to give people the run around. Customer support tells us they will call us back and does not. The customer support is very lousy and lazy. I am very upset with this company and their staff.

Desired Settlement: I would like for this company to refund the entire amount of money they have taken/charged and not charge our account again.

Business Response:

We are showing an invoice# ****** for ******* ** *******. We show that **** **** is the person that placed the order for the advertising on 10-9-13.  Mr. **** called our customer service department on 11-14-2013 and stated that he had cancelled the same day. Customer service told him that they had no record of him calling in and cancelling the order. He stated he cancelled with them on the phone when they verified the order. Customer service told him they did not see it cancelled, but they would go ahead and cancel the order for him and credit back his credit in the amount of $200.00.  He was set up on a payment plan the first payment was ran on 10-9-13 for $100.00 and the second payment was ran on 11-11-13 for $100.00. He made the complaint the same day he called in to customer service to cancel. The credit has been issued back on his credit card in the amount of $200.00. ******* ** ******* has been placed on our do not call list. We apologize for any misunderstanding this may have caused.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After refusing their services they proceeded to send out magnets anyway, with the wrong company name. They agreed to send out a complementary advertisement for their mistake. Then came several harassing phone calls and manipulation to agree to a advertisement I did not request or want, I called and cancelled. They agreed to cancel and proceeded to charge my Visa. I have called several times to get my refund and they refuse to listen always giving an excuse of some kind like the manager is busy or we will call back and never do.

Desired Settlement: I would like my credit card refunded and ask that they remove my phone numbers and business names from their calling list. I do not care to do business with them again.

Business Response:

We are showing an invoice #****** for ***** ******** * ***********. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We have cancelled your ad and put a credit back on your credit card. We have placed ***** ******** * *********** on our do not call list. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 04-22-13 I was solicited by **** to advertise my business on eco-friendly bags. I was told 500 bags to the grocery for $300 + 50 complimentary bags for me at no additional charge. I was rushed for art so they could get bags into production. My credit card was charged in advance. 07-03-13 No bags. I followed up by email and phone. Was told bags would go into production in about 2 weeks. What if I had not called? Their rep said the grocery and I would have my bags in 2 weeks. The bags did not arrive that quickly. When they did, I got 50 and the grocery got 50. I called Totes to Go and asked about the other 450 bags for the grocery. The rep said she would get an order into production immediately and the grocery would have the bags within 2 weeks. I have checked regularly with the grocery. As of 11-25-13, they have never arrived. I have called Totes every 4-5 weeks to check on the status of the bags, and then on the status of the refund they promised for non-delivery. I have talked to ****, ****, ******, ******, and ****** numerous times. I talked to ******* once. In September ****** called to sell me ad space on their maps. I told him no, his company doesn't keep it's word, and I wanted my original product or a refund. He told me the deal was supposed to be 50 complimentary and "up to" 500 bags, depending on how many advertisers they secured for the project. (That's the first I heard that line.) He promised to check and call me back. He did not, so I called him back and was told no one by that name worked there. A few weeks later, he called me again (same phone #) and asked me (again) to advertise on their maps. I complained about nondelivery of Totes, his failure to call me back, and being told he didn't work there when I called and asked for him. He passed me to his superior, ******, who promised to check and call me back. He didn't. 09-20-13, I called ******'s # and got a recording that no one was available. I called the Totes # and spoke with ****. She said ****** would call me back. She didn't. I called back 10-30-13 and talked with *******. I asked for a refund. She passed me to ******. ******, the Team Leader, promised a $150 refund and said it would be applied to my credit card the next week. Subsequent to that call, I got another one asking me to advertise on Totes. (I'm not kidding!) I told the caller I was still waiting for my refund. I was told I would have it that week. I insisted she remove my name and contact info from their files. I do not want to be solicited again by anyone in their company. Today is 11-25-13. Still no refund. I called again today, 11-25, and ****** answered. She put me on hold, then returned and said I would have the refund tomorrow. I have no reason to expect her to keep her word. I am worn out with the time I've invested in seeking a reasonable resolution. This company is dishonest. Repeatedly I was told this is not the way they do business. I disagree. The service, interest, concern, and response to make this order right for me was consistent and is deplorable.

Desired Settlement: $245 refund - I have been promised $150. 500 bags + 50 free ones = 550 bags @ $300 = $245 I paid for the bags I didn't get Ethically that they would change their culture [1] presentation tactics that give full disclosure, [2] keep their word and do what they say the will do.

Business Response:

We are showing an invoice#******for ******* With ****** *******. Please let me start by saying I am very sorry for the way your account was handled. It sounds like you were talking to one of our sales offices that should’ve referred you to the corporate office. We are showing that we did not get the support for the program in your area for the grocery bags for Food Saver this year. We do try to get each store up to 500 bags, but it does depend on how many advertisers that participate.  I feel the only thing to do at this point is to go ahead and refund you in full. We have already placed a credit on your credit card for $150.00 what I’m going to do is refund the rest of your money back on your credit card of another $150.00 today 12-9-2013. You will see two credits on your card. We apologize for any misunderstanding.

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: False advertisement. They had call my business saying they represented a local high school and was looking for sponsors. We agree to sponsor the school t shirt. they charged us for the imprinting of our business on the t shirt. they were to email me with the invoice and mail us 10 t shirt for free because we had help sponsor the school. It's been over 2 weeks and no t shirt. They did billed us in the amount of 332.50.

Desired Settlement: want our money back and for our business to be taken off their calling list

Business Response:

We are showing an invoice #****** for *********** ***** . We show that **** **** ** is the person that placed the advertisement for the Lake Providence High School T-shirts. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we have a signed Partnership Agreement with Lake Providence High School and have been sending the school products for several years. (See attachment) Most of the schools we work with use them for sporting events. We tell all of customers it will take 10 to 12 weeks for the product to get printed and shipped to the school. We have never been able to print and ship product in a two week period. I did call Ms. Vu to see what she wanted us to do with her order, I let her know the person that signed the Partnership Agreement so that she could call the school back. She let us know that she has already put in a dispute with her credit card company and she wanted us to cancel her order. She stated that she was sorry she put in the dispute, but she was unable to contact us. We apologize for any misunderstanding this may have caused.

12/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is constantly bombarding me with calls stating that I owe them money for advertising for the rest of the contract period. I have unfortunately advertised with them twice and paid for those bogus magnets and supposed placemats. I have looked at both invoices and nowhere does it state that I agree to pay for more calendar quarters advertising. The magnets that I received were very poor quality and I had to throw them away. I have been in screaming matches with the callers stating that I do not agree to advertise and to remove me from their calling list,however, I continue to receive calls on my business line.

Desired Settlement: I want this company to never contact me again. The invoices have the names of Premier Impressions and AdCom and Universal AdCom.

Business Response:

We are showing two invoices for Creative Drywall & Painting. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. On the second ad it shows they put you in the spot light ad space. We do not want you to feel you were obligated in any way. We will put Creative Drywall & Painting on our do not call list. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: scoreboard productions misrepresented they were working with local school for t-shirt advertising on october 15th, 2013 ********* called me and indicated they were working with the Grandview, missouri middle school on promotional tshirts and said they were referred to me by the local chamber of commerce. they indicated i would be the sole real estate agent on this shirt and it would be $400 for the t-shirt advertising and i would receive 10 complimentary t-shirts for my use. i agreed to this and made payment. on october 17th, 2013 i called the grandview middle school to verify they were indeed working with Scoreboard productions. they said they were not and had received numerous calls regarding this as well. upon further investigation Scoreboard productions has has numerour complaints and alerts on the internet regarding these dishonest business practices.

Desired Settlement: i want my $400 back.

Business Response:

We are showing an invoice #****** for **** ***. We show that *** ***** is the person that placed the advertisement for the ********* ****** *****l T-Shirts on 10-15-2013. Mr. ***** verified the order and paid his account with the verification department. We only work schools that we have signed partnership agreement with and provide products to those schools. (See attachment) We show that ******* ****** is the person that signed with us in 2009 and is still in effect today. Grandview Middle School has been receiving products from us for the past four years. We never misrepresented what we were doing. We are not showing that Mr. Reedy ever called in to customer service, they would have been glad to answer all his questions and concerns. Customer service could have sent him the partnership agreement with the school before he thought the worst about our company. We have been providing sport and school products to schools all over the US for many years. We provide them at no cost to the schools, so that they can use them as fund raisers or as give a ways to their communities. The order is in our production department where the T-shirts are being printed. We have cancelled your order and have put a credit back on your credit card for $400.00 today 11-25-2013. We apologize for any misunderstanding this may have caused.

11/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed to a one time offer for the 911 emergency community guides. Then they called 3 months later and said I owed for the next quarter. I told them I only agreed for the one time offer. They then notified me that it was for the whole year and I owed over 400 dollars. I paid the amount and told them I didn't want any more. The next quarter I was again notified that the guides had already been printed and I owed for them. I did not approve the order or give consent so I refused to pay for them. I receive phone calls multiple times daily on both phones about collections telling me that it was too late to cancel the order because it had to canceled in June. I informed them that I had canceled in June. The next phone call said that the order had to canceled in May so I owed for the community guides. I have talked to numerous individuals and get different answers to cancelling these orders. They informed my secretary that she was being rude for telling them that we would not and did not order anything and would not be paying for items not consented to. I received another box today in the mail. I will be sending it back "refused".

Desired Settlement: Stop contacting me and my company. Stop sending me orders that was not approved. Drop all billings. I will not pay for any further product/advertising from them or their alternate businesses.

Business Response:

We are showing an invoice # ****** for ****** **** **********. We show that *** ****** is the person that placed the order for the advertising on 7-29-13. *** ****** verified the order with the verification department and gave them a maiden name Sawyer as the verification code for the ad to be processed. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. We took the last ad to a 0 balance before it was ever invoiced to ****** **** **********. The ad was stopped by the verification department, when she let them know that the sales rep told her it was the second part for the year. We reprimanded the sales representative and they are no longer with our company. We would like to tell you that you have no open invoices with our company. We did place ****** **** ********** on the do not call list, when it was brought to our attention by the verification department. We apologize for any misunderstanding this has caused.

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: premier map company called me ofering advertaisig i said send me a sample of what you ofering me and then i deside if i want to buy you product then the guy told me hi will send an invoise of $300.00 mainus $15dlls,discount then i said wait a second way you sending me a invoise i have not apruved any thing but 4monts later i got the $300.00 invoise this make no sense to me if i want some idvertaising i will call my self.

Desired Settlement: get this invoise canseled

Business Response:

We are showing an invoice # ****** for ***** ***** **********. We show that ***** ****** is the person that placed the order for the advertising on 6-26-2013. (Recording attached) The accounts receivable department started calling him due to none payment. Mr. ****** claims he never received a proof from our company. We show on two different occasions we e-mailed Mr. ****** his ad copy. On 6-26-2013 the sales office e-mailed him a draft of his ad, than on 7-19-2013 the art department sent him a final proof of his ad copy (See attachment). After the product we delivered to Mr. ****** he informed us that the ad was wrong that we left off the Member of the BBB logo off of the advertisement. Mr. ****** never contacted us to make changes to the ad, but we told him we would take his account to a 0 balance due to the error on his ad copy that was printed. We are very confused on why we are getting a complaint after we told him we were taking the account to a 0 balance on 10-17-2013. We apologize for any misunderstanding this may have caused. 

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: COMPANY CALLED WANTING TO SELL MAGNETS, I STATED NOT INTERESTED , THEY ASKED FOR DATE OF BIRTH, THEN FOUND OUT LATER AFTER I GOT$ 300 WORTH OF MAGNETS I CONFIRMED THE SALE BY GIVING MY BIRTHDAY, WHICH I WAS UNAWARE OF.

Desired Settlement: THIS COMPANY WORKS UNDER SEVERAL DIFFERENT NAMES AND THEY ALL NEED TO BE SHUT DOWN. THEY ARE RIP-OFFS AND CON ARTIST.

Business Response:

We are showing an invoice # ****** for ******’s Construction. We show that **** ****** *** is the person that placed the orders for the advertising on 3-5-2013. Mr. ****** verified this orders with the verification department and gave them a date of birth as ******** for the verification code for this ad to be processed. We show that Mr. ****** asked us to send his invoice to his ******* ***. He never called in when he received the invoice that states amount due on it. We left several messages for Mr. ****** about his outstanding invoice, and he did not return the calls. We printed and shipped the product on 4-19-2013 and the product was delivered by UPS on 4-24-2013. We called several times after delivery and left several voice mails. The first contact from our accounts receivable department was on 7-9-2013 when she spoke to Mr. ****** Jr. and offered him a discount and he stated to call back the next day for payment. A final notice letter went out on 10-15-2013. Mrs. ****** called in on 10-23-13 said he did not order they were not paying and she was going to go to BBB and Attorney General Office they will not pay. On 10-23-2013 we wrote the account off as a bad debt. We took the account to a 0 balance at that time. 

11/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Comment: I had made a contract with Premier Map but being a business who is not a tourist attraction, I asked not to be contracted for a second distro of the maps they created because Waynesville/St Robert Chamber of Commerce had sent out an email about a copy soliciting businesses to place orders. Below is the letter I had sent them: Premier Map Company 1861 Brown Blvd #760 Arlington, TX 76006 To Whom It May Concern: I, ****** ********, owner of ****** in Waynesville am returning this box of maps because I have a half of box of the blue printed ones. I am not a tourist attraction and because the Chamber of Commerce in the area takes care of maps being distributed throughout the area and in newcomer packets for the military post, it is not feasible for me to invest in this advertising. I am enclosing a check of $200.00 which is more than half the price and I had a phone conversation with your female salesperson back in the spring that I did not want any additional maps and will not pay for them. I feel I was taken advantage of because I was new owner at the time of the solicitation and you not realizing what my cliental consist of, it was not right for me to be put on the spot, besides I did send you an email back in and around April the Chamber of Commerce had sent out an alert that businesses were being solicited for ads in a map of the surrounding areas. At this writing I am accepting the responsibility not to pay the balance of $150.00. I will send a copy of this to the Attorney General’s Office. Respectfully, L. ****** ******** **** * ******** *** ***** * ************ ** ***** ************

Desired Settlement: see Attached document

BBB Response:

We are showing two accounts :  Invoice #******
was ordered on 3-4-2013 and Invoice # ****** ordered on 5-24-2013 for ******.
We show that ****** ******** is the person that placed both orders for Pulaski
County Relocation Maps and Historical Maps. (Recordings of the verification
attached for both orders) You will notice that in the call the verification
department said thank you for placing the new ad today. You will notice in the
second call with Ms. ********, she states she never received the maps from the
first order and in your letter she said she still had half a box of the blue
maps. (Delivery conformation for both orders attached)  In the second
conversation dated 5-24-13 she stated that she doesn't want to do the next
edition. I hope these recordings clear up any confusion. As far as the chamber
putting out an alert – We were not working with the Chamber of Commerce on this
project. We have distribution agreements with the Pulaski County Sheriff and a
Letter of Endorsement with Pulaski County EMA (See attachment) We received a
check for $200.00 from Ms. ******** and called her to inform her that her
account was already paid and mailed it back to her. We apologize for any
misunderstanding this may have caused. We feel this complaint should come off
our BBB report. 

11/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: the company sent boxes of maps that ***** ******n (owner) did not order or authorize. the company refuses to take the maps back and is now calling dozens of times a week and sending bills for something we never wanted

Desired Settlement: take the maps back we did not order them or authorize the purchase of them....leave me alone

Business Response:

We are showing an invoice # ****** for ********* **** **********. We show that ****** ******* is the person that placed the order for the advertising on 1-3-2013. Mr. ******* verified the order with the verification department and gave them a date of birth 9-26-1991 as the verification code for the ad to be processed (attached recording) you will notice in the recording he states that he is the co-owner and does have authority to place the advertisement. This account has not been paid, the accounts receivable department is calling for payment. The company also placed an order back on 8-22-2012 by a ***** ******* that account was paid. (See attachment of signed order conformation) We are only showing this to show they have done business with us in the past. We feel they are making a false report to the Better Business Bureau and this should not be held against our company. 

Consumer Response:



***** ******* is the 1 and only owner of checkered flag automotive. ****** ******* is the owners son and clearly did not authorize payment of the maps premier ad-com or what ever other names this company runs under,and at that point they should have spoke with ***** to verify the order. And now they sent magnets that no one ordered and sent a bill that was higher than the last one was. We are tired of dealing with this crooked company and only want them to stop sending things and stop sending bills.

Business Response:

In response to Mr. ******* rejection.

As you hear on the recording it is ****** ******* that is telling our company that he is co-owner. We trusted that he was telling us the truth, we would have way of knowing that we needed to speak with ***** ******* due to he never stated that we needed to talk to anyone else. The verifier even asked his if he was authorized to place the order and he said yes. In good faith we have decided to take the account to a 0 balance. The community guide magnet you received was ordered by ***** ******* on 8-1-2013. We have placed Checkered Flag Automotive on our do not call list. We apologize for any misunderstanding this has caused.

10/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sales rep from Premier Impressions called and said he was with Murray County selling advertising for magnet. I asked person on phone if he was with Murray County and he said yes and then went on telling me about this magnet in which I could advertise on. At the time of the phone call I said that was somewhat interested, but needed more information. He told me he would send out a couple samples for me to look at. This all seemed reasonable to me so I could visually see the product the advertising was going to be on before I agreed to go ahead and purchase the advertising which seemed expensive to me. After a time period, I received a couple magnets with businesses on them including my business. Premier Impressions also sent a bill with that shipment I believe. After reviewing the magnets, I decided that they did not meet my expectations and was not interested. I had assumed they were samples. I am now getting harassing phone calls from a lady from there stating that I agreed to purchase the advertising and that I am liable for the $329.50. I was cold called, I said I wanted to see the product before I purchased, and they just printed it and sent me a bill. At no time was I consulted to approve the proof as what would be on there, I did not send them my logo in which they used.

Desired Settlement: Do not print my business on the magnets, erase the bill that is send to me, and stop contacting me.

Business Response:

We are showing an invoice # ****** for ******* **** ***********. We show that ***** ******* is the person that placed the order for the advertising on 6-6-2013. Mr. ******* verified the order with the verification department and gave them Kirk as the verification code for the ad to be processed. The accounts receivable department started calling him on the bill 15 days after he placed the order. Mr. ******* claims he did not order these yet, he never would return any of the phone calls that were made to him for the payment.   The community guide magnets were shipped to him on July 24, 2013. We have had no contact with Mr. ******* till 10-1-2013 he answered the phone and said he did not order the ad that he did not feel he needed to call us and hung up on the collector that was over his account. In good faith we have taken this account to a 0 balance. No further collection efforts will be made on this account. 

10/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We advertised with this company for 2 years...Upon employment of a new manager he advised he did not want to advertise with them and they tricked him into renewing our advertising agreement. Upon learning what the advertising was on (a magnet) he advised we did not want to continue our advertisement and asked they close our account and delete our contact information. When paying the invoice in May for the time they tricked our manager into renewing we enclosed a letter advising them again that we did not want to continue with their service and not to contact our business again. Their sales representatives called repeatedly over several months (sometimes 2-3 times a day) and each time we told them we did not want to advertise with their company and to take our business off their call list. On Sept 12, 2013 they called our buiness again asking advising we owed $449.50 on our account and that we could pay with a credit card over the phone for a reduced rate. We declined that offer telling them again that we didn't want to advertise with them. The sales representative advised that this was "the last partial payment we would have to make" and that they did receive the notice to cancel and close our account. We advised we would need an invoice and would not be giving them our credit card information over the phone. They made our manager give a "cancelation code" (dob) and asked him to verify that he received instruction over the phone that we could pay with a credit card so he said "yes". Well now they are saying that constitues that he agreed to advertise with them. We called to cancel and they would not let us speak with someone in a magement position. They did advise that they would cancel the current invoice - only time will tell. The business name they are now contacting us under is Premier Impressions but previous contact has been from Universal AdCom and has the same mailing address as Universal AdCom.

Desired Settlement: We do not want to be contacted by this business ever again! We want our account with them closed and our contact information deleted.

Business Response:

We are showing an invoice # ****** for * * * ******* **** * ***. We show that *** ****** is the person that placed the order for the advertising on 9-12-2013. Mr. ****** verified the order with the verification department and gave them a date of birth 7-16-1954 as the verification code for the ad to be processed. We are showing this order was cancelled on 9-18-2013, when the buyer and his wife called in and stated they did not want the advertising. At the time of this call they told customer service they did not want to be contacted again they were placed on the do not call list. They stated that the last ad they placed with our company that they paid in May was with a manager of theirs that was tricked into placing the ad, this is untrue the last order that was placed was also placed by *** ****** (recording attached) The ad was placed on 1-10-2013. You will notice in the recording he is told it was for a new ad to be placed on the community guide magnets. You will also notice that a date of birth is given to confirm the order not to cancel anything as they stated. You are never obligated from one edition to the next. We always call our repeat advertisers first to give them the first opportunity on ad space that is available. Premier Impressions is one of our sales office and Universal Adcom is our Corporate office. We have removed your phone # from our records. We apologize for any misunderstanding this may have caused.

10/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company continues to call the hotel and harrass staff members about an invoice/outstanding bill for a product/service that was never authorized or recieved. As a hotel, we are not going to "pay for something" that we haev never seen.

Desired Settlement: Delete whatever job/service you "offered" or are charging the hotel and stop contacting us.

Business Response:

We are showing an invoice #****** for The ***** ****l. We show that *** ******* is the person that placed the order for the advertising on 6-28-13 for the Fulton County Community Guide Magnets. (Recordings of the verification attached) You will notice that in the call the verification department said thank you for placing the new ad today. We are confused with this complaint due to on several phone calls with our account receivable department he had stated he will mail in the payment. On 8-20-13 ****** (in accounts receivables) talked to Mr. ******* directly and he stated to her he would mail in the payment. The only calls that have been made have been to Mr. *******, no one has talked with his staff about this account. I hope the recordings clear up any and all concerns that you may have. We apologize for any misunderstanding this may have caused. We feel this complaint should come off our BBB report. 

10/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In the summer of 2012 a company called Premier Impressions located at the same address as Universal Adcom called and said they were developing a magnet with useful telephone numbers(They called them Community Guides) and that it would be distributed thru local banks. Asked our business to advertise. Sounded good and bought some. Checked the local banks the magnets never appeared. Invoice at the time said Complimentary Product 50 community guides $0.00. You were being charged $269.50 for guides that never appeared in any area banks and were basically paying $269.50 for 50 magnets. We have 2 businesses and they claimed they spoke to 2 different people and charged us twice. When I realized what had happened I looked them up on BBB and determined they were scam artist. We had already paid for the two bills from August 2012. One on American Express and the second by check. Calls continued to sell us more of these. Told them I knew they were changing company names (their business names) and we would not deal with them, no way. A box appeared. No company (ship from) name visible on the box. Looked at other box I had and did not open as I did not order and box looked similar to others. Started getting calls to pay a bill for more of these magnets that were not ordered. They have now sent me a letter to turn it over to a collection agency. I will not be paying as they did not keep up their end of the bargain which was to distribute these magnets thru the local area banks.

Desired Settlement: I want to be removed from there list, never to be contacted again and invoice #443415 to be considered null and void, no payment to come from me. They can have the box of magnets back if they want to issue a pick up ticket, never opened.

Business Response:

We are showing 1 invoice # ****** for ******** ****** ***** ordered on 8-2-2012 by ******* ********, the product was shipped on 10-15-2012. We have 2 invoices for ******** ******** Co. one ordered on 8-6-2012 the product was shipped on 10-15-2012.  The second invoice #443415 was ordered on 12-05-2012 and shipped on 2-19-2013, both ordered by *** ********.  The 2 accounts that were ordered in August are both paid as Ms. ******** had stated. We have called on the outstanding invoice from 12-5-2012 trying to resolve the account and receive payment. I have attached the recording of the order from 12-5-2012 for your review. Universal Adcom is the Corporate Office and all payment are sent to the Texas office that is why the invoices have the same address, but Premier Impressions is located in Saint Louis, Missouri. The product is distributed by the advertisers and the distributions set up for that area. In Alleghany County we have signed distribution agreements with the Clifton Forge Public Library and Clifton Forge Police Department (See attachments) We do not set up banks as distributors. We apologize for any misunderstanding I hope this helps clear up the confusion. 

9/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was Contacted Earlier in 2012 during spring to place an Ad for one of the local schools sports teams. They told me they where running the ads for the school. I thought okay this sounds good, So I started the proccess of Finding out info They aske dme some questions, and keep pushing me to make a Donation. I was very hesitent. We agreed that if I would give them money that They would run my business on the shirts and I would get 2 complimentary shirts. I gave them my info however I Never agreed to pay them right then and their nor did I give them money. About 30mins later I talked with the Lady who was in charge of doing the School Donations. She told me it was a scam and they even Tried to get her to buy shirts yet she is the person to organize such things. I then Contacted the company The same day however was on hold for 2 hours b4 the call was drop so i waited a few days later and was finnaly able to get ahold of them and told them I did not want to participate, I was rudley hung up on, This happend a few times. I finnaly managed to get them to give me a "cancelation" number even though i techinically dind't pay for anything. then several months Later I started getting Invoices for a product I never ordered. a few months Later then a package in the mail came with 2 shirts in it which had the fanfar information on it. And after that I received a Voice mail stating I owed money. now just a few months ago a women from the company called me trying to collect a payment. They still insist I owe them money. The lady on the phone Even lied several times and told me Several poeple and including The person in charge of trhe school had ordered from them. I told her no they didn't. I explained to her the situation and she said she would call me back the next day, she never did. Now today 8/5/2013 I recived a Final Notice saying they have tried everything to collect the debt. and i have 10 Days to make a payment or they will send it to collections. 1st off I never paid for the service. 2nd why woudl you then wait half a year to then send me a Product even though I didn't want it and or make a payment for it and then try and force me to pay for it, not to mention the products descried where not as what was even remotely talked about. What i was told was if i made a donation my company name would then be advertised on the shirts they used. and i would get 2 more shirts just for myself. Well the shirts ha dnothing to do with the school that they sent me and why would you claim to have made the advertisement without getting paid 1st not to mention send me the so called shirts.

Desired Settlement: They need to stop harrasing me with something I never purchased nor made a payment on.

Business Response:

We are showing an invoice #****** for **** ***** *******. We show that ***** ***** is the person that placed the advertisement for the ******** High School T-Shirts on 8-30-12. Mr. ***** verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) We show that *****a ****** is the person that signed with us in 2009 and is still in effect today. ******** High School has been receiving products from us for the past four years. Most of the schools we work with use them for sporting events each school is different and may us them for other activities. Mr. ***** stated that he was on hold for 2 hours our phone system is set up to ring back every 3 minutes, so someone would have had to pick up the phone every 3 minutes for 2 hours. Our Customer Service would never put a customer on hold for 2 hour or hang up the line without helping the customer. The product was shipped out in January 2013 because we do not ship products while schools are closed for the holidays. Our accounts receivable department left 13 voice mails from 9-30-12 about the open account. In May of 2013 was the first time they had any communication with Mr. ****, and he told them he cancelled the same day. The accounts receivable representative asked him for the cancellation number and he told her he would call back with the number, again we heard nothing till this complaint. Mr. ***** ***** stated that he called in and cancelled and received a cancellation number, if he can provide that to us we can pull the cancellation number up and clear the account for Mr. *****.  We apologize for any misunderstanding this may have caused.

8/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The problem is we have not ordered from Universal Adcom. Being the general manager, my name is typically given and there are business cards with my name on them. We have never ordered from the Universal Adcom. The bill is for $300.00 that are not honored, because I have never ordered anything. They are harassing us to the extent of calling under different names, and threatening us to go to the collection bureau. When I have talked to them, they say they have proof of the ordering, I asked if I could see the voice recordings, out of coincidence the recording clerk is out of the office. Very coincidental. Also, when I was researching the integrity of the company I found over 344 filed against them, knowing that this was just a way to get money out of businesses. If you could help us resolve this mess it would be greatly appreciated.

Desired Settlement: If they could just stop contacting me and my business, it would be greatly appreciated. I honestly would like you to help me get them to call the business again, not today and not in a million years do I want them to pester me.

Business Response:

We are showing an invoice# ****** for ***** *. We show that ****** ********* is the person that placed the orders for the advertising. Mr. ********* verified the orders with the verification department and gave them a mother maiden name ******* for the verification code for the ads to be processed. We have a recording of the Verification department verifying the advertising with Mr. *********. (Recording attached) We have tried to play the recording for Mr. ********* and every time we would get the recording pulled up for him he would hang up. We feel this bill is valid. We apologize for any misunderstanding.

8/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from a salesman from this company to purchase maps. I did not purchase them. 3 months later, I received a package with lame maps to Baton Rouge. I tried calling the company and spoke with someone who told me they had a recording of my ordering the maps. I asked to hear the recording and they hung up on me. Then my wife called...same thing. So I wrote a letter explaining that I would return the maps if they sent a return label. Never back from them. NOW, 6 months later, I'm getting a FINAL invoice for $290 for maps I never wanted and DID not order. This Company should be sued for their business practices.

Desired Settlement: I would like this settled. I've been in the process of rebuilding my credit and do not like dishonest vendors. I've researched this company on the internet and from what I'm reading they make a practice of this behavior.

Business Response:

We are showing an invoice# ****** for * *** * **********. We show that ******** ******** is the person that placed the orders for the advertising. Mr. ******** verified the orders with the verification department and gave them a mother maiden name Lindsay for the verification code for the ads to be processed. We have a recording of the verification department verifying the ad with Mr. ********. (Recording attached) He asked the verifier to send an invoice due to he did not want to pay the same day of order. We feel the bill is valid. We apologize for any misunderstanding I hope this helps clear up the confusion.

8/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company called me and asked me if i wanted to order maps from them and i told them i would have to talk to my wife and i would call them back. I called them later in the day and told them my wife and i talked and we don't want the maps and do not send them. They called me at least once a week and i told them i said no do not send them but they did not listen to me. This happen last year 2012 of NOV. Then today we got a package from postal mail, and guess what they sent them any way. I called them and told them i was going to send them back, they said you can but your going to pay for them any way. **** ***

Desired Settlement: That i am not charged for these maps and they can have them back and leave me alone.

Business Response:

We are showing an invoice #****** for ***** *** **********. We show that **** *** is the person that placed the order for the advertising 10-15-2012. Mr. *** verified the orders with the verification department and gave them a date of birth as ********** for the verification code for the ads to be processed. Mr. *** stated that the same thing happened to him last year. This is the first and only account that we have for ***** *** **********. I have attached the recording of Mr. *** verifying the order. We show that we called Mr. *** 8 times before the product got shipped about the bill. Our records show that the product was shipped on 3-8-12 and delivered on 3-12-13. The first call that we received from Mr. *** was on 3-12-13 when he called in and stated that he cancelled the order. We have no record of a call to cancel the order. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding.

Consumer Response:

 

The business stated that the account was being taken to a zero balance but we got a call late last week asking us to pay our bill.

 

 

 

Consumer Response:

 

we received another past due invoice this morning and we are continuing to get calls.

 

 

 

8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive sales tactics including numerous calls. We have said "no" to them on numerous occasions. They either choose not to listen, or are hoping to "get someone nieve" to OK their product.

Desired Settlement: Dont call us again.

Business Response: We are asking for more information on this business. We entered the phone # on the complaint and nothing pulls up but it tells us it is a cell phone or blocked number. We need a business name and the phone # the sales representatives are calling.


Thank you

8/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call selling cups to be given away at a school in my community with advertising for my company. After the phone call I checked and the school does not even have activities for the cups. I had expressed a concern with the representative that this was the case and she insisted that they did have football and basketball and the cups would be distributed at the events. They called to verify my information for the cups and I told them at that time that I did not want to pay for cups to be distributed at this school as it would not happen! Today I received 6 sample cups and a bill for $409.50. I feel that this is a scam and since I was lied to I do not want to pay this invoice. It is for a product or service that is entirely useless.

Desired Settlement: The invoice #****** needs to be credited to me as I do not want to pay for something that is useless and is part of a scam.

Business Response:

We are showing an invoice #****** for ********** ********. We show that **** ***** is the person that placed the advertisement for the Kanesville High School Cups on 5-16-2013. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) This is an alternative high school that signed up with us that does not have a football or a basketball team. The sales representative may not have known that the school was an alternative school due to the name. Most of the schools we work with use them for sporting events. We have tried several times to contact Ms. ***** due to the credit card she gave on the day of sale came back as do not honor. On her recording it stated that she would be in the office today. One of our customer service representatives called her today and offered to take the account to half, due to the confusion on what the school was going to use them for. We sent Ms. ***** the partnership agreement we have with the school, so that she could see that we are working with the school and what they are using the cups for. On the agreement they put they would be using the cups for Family Fun Night.  We apologize for any misunderstanding this may have caused.

8/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a self-employed business owner. In 2011, I received a phone call from a company promoting personal business logos on t-shirts for a local high school. I was driving at the time, and asked the company to call me back later to get more details. I never received a call back. However, a few weeks later a box came containing t-shirts with multiple business logos. The t-shirts had not been ordered or requested on my part, were of poor quality, and a receipt accompanied them asking for $300! I immediately put the t-shirts back in the box and mailed them to the return address. Many months to a year later, I started receiving, caller unknown, phone calls from a collections agency, stating that I owed money for a product. Initially, I did not answer the unknown caller and they would leave messages with unintelligible phone numbers. As the calls continued, they became more harassing in nature. The caller would threaten legal proceedings, court trial, and even extradition from California to Texas for criminal charges. During this time, I realized a scare tactic scam was being used on me. I had not broken any laws, so I stopped answering or listening to the calls. But, they continued weekly, and then daily into 2013. No legal papers were ever sent to my home. I finally contacted the collection agency who would not give out any information regarding the business requesting payment. After much hassle, I obtained the business name of Fanfare Sports Marketing, and acquired their contact numbers online. When this company was contacted,the manager would conveniently be in a meeting, and the company would decline any further discussion. The company would then refer me back to the collections agency who would refuse discussion referring me back to the company. It appears to be a great big circle scam geared at wearing you down or scaring you down into payment.

Desired Settlement: The calls to stop. My name taken off of the collection agency phone list. My credit to not be adversely affected.

Business Response:

We are showing an invoice# ****** for ******** ********. We show that ***** ****** is the person that placed the orders for the advertising on Nov. 4, 2011. Mr. ****** verified the orders with the verification department and gave them a mother maiden name ****** for the verification code for the ads to be processed. Mr. ****** told the sales representative to go to his web site for the logo. We are showing that an invoice and a proof of his ad copy were e-mailed to Mr. ****** at ******************** . Rodriguez High School Signed for the t-shirt on 1-17-2012 at 12:30pm Signed by *******. The t-shirts that Mr. ****** sent back were the complimentary product we sent to the advertisers.  Do to the age of this account we will pull it from the collection agency and mark this account as a bad debt. This account will be taken to a 0 balance.  

8/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was lead to believe that this was a program involving welcome items to our county. I specifically told them I was not interested in MAPS and that our budget was not big enough to be involved in map advertising, they wanted to "varify our information". I told them that I wasn't interested in the maps because we still have maps from the last time they talked us into advertising, and we have never had any positive results from this type of ad. The un ordered box of maps arrived yesterday with a bill for $250 . The very rude person told me they had a recording of me verifying the info and they would count us as "delinquent" I offered to return our maps and they said we would still be "delinquent" thus threatening collection.

Desired Settlement: We want them to take back their maps and credit our account. They should never contact us again.

Business Response:

We are showing an invoice #****** for Alan St John’s Episcopal Church. We show that Father ******* **** is the person that placed the order for the advertising on 4-24-2013 for the Macon County maps. (Recordings of order attached) You will notice that in the call the verification department said thank you for placing the new ad today. We have distribution agreements signed from Decatur Police Department, Macon County Health Department and Macon County EMA for them to distribute the maps into the county. All of the advertisers will also be handing them out to their customers.(See attached agreement) We are confused with this complaint due to on several phone calls with our account receivable department he had stated he will mail in the payment. I hope the recordings clear up any and all concerns that you may have. We apologize for any misunderstanding this may have caused. We feel this complaint should come off our BBB report. 

Consumer Response:

 

Just yesterday, July 25th, I received a call from a lady who identified herself as the "Decatur Area Coordinator" of welcoming information for Macon County.  She wanted us (*** ****** ******) to renew an advertisement "On the back of the welcoming brochure".  At no time to this point did she identify a company, so I asked her to describe the brochure,  "It is a map".  So I asked if she was representing Premier Maps to which she said "yes"   I told her we already had a dispute, and that I had already lodged a complaint with the BBB and asked that she place us on their "Do not call list".

   

The best way I can describe this outfit would like a high pressure Used Car sales organization.

 

 

 

Business Response: We are not showing we were working in the Macon county, IL area on 7-25-2013. I'm not sure who called Mr. **** on that date, but it was not our company. Mr. **** was placed on our do not call back on 7-9-2013 there are other companies out there that claim to be us. We have had a problem with that for years. We have removed Mr. **** from all of our call lists and have have placed him on Macon county print out sheet not to call. Even if the project is handed out he should not receive a call. We have taken every step possible to keep Mr. Shaw from receiving calls from our company.

8/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received and invoice for product I did not order this year or last. Had been previously ordered by another manager. They have no signature or confirmation e-mail only a name similar to my mothers maiden name. Still want invoice paid. I told them I did not order this year or last. We received 10 of these magnets for $389.50 don't know if others were sent to any other business or not.

Desired Settlement: Some proof I ordered these besides a name similar to my mothers maiden that could be gotten from the internet

Business Response:

We are showing an invoice# ****** for ****** **** * *****. We show that *** **** is the person that placed the orders for the advertising. Mr. **** verified the orders with the verification department and gave them a mother maiden name ****** for the verification code for the ads to be processed. We have been doing business with Nevada Bank & Trust since 2008. We show that this is the first advertisement on the magnets ordered by Mr. ****. The orders we have had with Nevada Bank & Trust for the community guide magnets were ordered by ******** *******. We have had a good relationship with this company for years. We have taken this account to a 0 balance on good faith, and regret losing such a good customer. We apologize for any misunderstanding.

8/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company has sent us an invoice for (20) magnets for $309.00! Never received any products from this company sent them an email that we did not approve the order of magnets and still hounding us for an invoice and to pay it-for products we never ordered or received! Plus not to mention the invoice it outrageous for 20 magnets for 309.00, I can make my own magnets if I wanted to on VistaPrint for 20.00!

Desired Settlement: I want them to send a letter stating we do not owe this and also for products we never received. Final, I want them to stop hounding us on the phone for a bogus invoice!

Business Response:

We are showing an invoice # ****** for ******* ***** ****. We show that ***** ********** is the person that placed the order for the advertising on 5-22-2013. Mr. ********** verified the order with the verification department and gave them a date of birth ********* as the verification code for the ad to be processed. The 20 complimentary community guides is for the product we send to ******* ***** ****. The Community Guide Magnets are distributed by ******** ****** **** **********, **** ** ****** and **** ****** ****** ********** (see attached signed agreements) . We sent a proof to Mr. ******* on 6-7-2013, on June 8th Mr. ********** replied and said (We need to make changes NOT approved) We left several messages to correct the proof for Mr. ********** with no return call. We received another e-mail on 7-3-13 saying that our company was a scam that they investigated us and by other companies, they were not paying. We tried to call them to respond to the e-mail and left several messages on a voice mail to let them know how to really check us out. You can’t always believe what you read on the internet. After not receiving a return phone call we cancelled the order on 7-5-2013 and took the account to a 0 balance. We apologize for any misunderstanding this may have caused.

7/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: First, this company caused problems in 2009 with this company and another company I had. They sell advertising space on maps, that they say will be placed all of these places and they quote you a price. Then, when you receive your invoice it will be for more money that agreed upon, they say they will find the recording. The maps, they supposedly put out in the county and city offices were not there in 2009, in fact the only ones I saw were the ones they printed and sent to our office. The county and chamber of commerce etc., never heard of the maps. I asked that the company never call us again, and we will not be doing business with them. Recently, they called again, this time by-passing the office and called the owner in the field, who does not handle these types of advertising issues; he was completely mis-lead and conned into purchasing the advertising service. He said he only spoke to the once, but they claim he made two orders for two counties (False, he doesn't even work in the second county); the second invoice was also $200 more expensive for the exact same product and service. The call themselves,. Premier map company; but are hiding under Universal Adcom; a company that I have Never does business with, without having a problem with the product, service, or invoicing.

Desired Settlement: Refund the invoice that was paid on the credit card and void the other invoice. If the ads Have already "Gone-out" and they have the supposed "Recording" then we will pay a portion and do not contacted by this company in the future.

Business Response:

We are showing an invoice #****** for Alan ****** Roofing Company. We show that Patrick ****** is the person that placed the order for the advertising on 6-5-13 for the Garfield County maps. He placed another order on 6-13-13 invoice # ****** for Eagle County maps. (Recordings for both orders are attached) You will notice that both orders were verified at the same price as the invoices that were sent. The price was not changed he was given a discount of the original order price. Invoice # ****** was paid the same day he verified the order. We will take invoice # ****** down to the same price as the first order for Mr. ******, which is a difference of $200.00 they discounted the first order for him but did not give Mr. ****** the same discount on the second order. We are unable to get the signatures from UPS on the orders from 2009 they claim they have deleted those files that they only keep them for one calendar year. If there was a problem in 2009 they never called our company, as we could have sent the signatures at that time.  We apologize for any misunderstanding this may have caused.

7/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I got a package from this company that represents Premier Map Company with an invoice for $309.50. This was totally misrepresented.

Desired Settlement: I want them to take back their bogus product.

Business Response:

We are showing an invoice # ****** for ** ******* **. We show that ***** ****** is the person that placed the order for the advertising. Mr. ****** verified the orders with the verification department and gave them a date of birth as ********** for the verification code for the ads to be processed. We have attached the recording of the verification process. He is stating that it was misrepresented to him, but does not state what was misrepresented to him. We are asking for an explanation of what he was told that was wrong. Please provide more information. 

Consumer Response:

 

To begin, this recording is only one of three.

The first call was the representation that they were calling on behalf of the counties mentioned.

The second call is the one used to verify that I purchase the "product".

The third call from me was to say that according to Google search, they were a scam and I wanted nothing to do with them.

I heard nothing back for 6 months and then received an invoice for $309.

 

Business Response: We do not record every sales call only the verification. We have no record of Mr.****** ever calling in to cancel this order. We show when ms. ****** from our account receivable department called him to collect payment on the account, he told her he thought we were a scam and to cancel everything that was on 6-13-13 after he placed this complaint. The product was delivered on June 10th (see attachment) We were working with Buckingham County Library, Buckingham County Sheriff and Town of Dillwyn to get these distributed in the county (see attachment) The signed UPS for distributions are attached. Sorry for any misunderstanding  this has caused. 

Consumer Response:

 

Again, their response is inaccurate. I did not call them on 6/13. I called them the first of January to cancel order.

Very convenient of them to record only what they want. 

 

 

 

7/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THE COMPANY CALLED PREMIER IMPRESSIONS WHO IS A PART OF ADCOM CALLED ME AND SAID THEY SELLING MAGNETS WITH EMGENCY #'S FOR ***** ** *******. I TOLD THEM I DID NOT WANT TO ORDER OR OBLIGATE IN ANY WAY BUT I WOULD CHECK IT OUT AND THEY WERE TO CALL ME BACK. THEY NEVER CALLED UNTIL WEEKS LATER ASKING ME FOR $300 FOR MAGNETS I DID NOT ORDER. I TOLD THEM THAT AND HUNG UP AND CALLED THE SHERIFF'S OFFICE, THEY SAID IT WAS A SCAM!! I FILED A POLICE REPORT AND GAVE THEM THE INFORMATION ON THE COMPANY. THE OFFICER CALLED THE COMPANY HIMSELF AND THEY TRIED TO SCAM HIM, HE CALLED ME BACK AND TOLD ME IT WAS A SCAM. THEN THEY MAILED ME MAGNETS I DID NOT ORDER UNDER THE NAME ADCOM AND THEY WERE SENT UPS. WHEN I REALIZED THEY HAD SENT THEM I RETURNED THEM FEDX (HAVE PROOF THEY SIGNED FOR) AND THEY ARE STILL TRYING TO INVOICE ME FOR THE $300. I HAVE SPOKEN TO AT LEASRT 6 PEOPLE FROM THIS COMPANY AND RELAYED THIS INFO BUT CAN NEVER GET THE SAME PERSOM TWICE. I REFUSE TO BE FORCED INTO PAYING FOR SOMETHING I DID NOT ORDER AND I TOLD THEM SO. THEY HAVE 356 COMPLAINTS AGAINST THEM ON YOUR SITE ALONE. THIS IS A SCAM AND I HAVE BEEN INFORMED BY THE POLICE THIS IS A SCAM AND NOT TO RESPOND.

Desired Settlement: I DO NOT WANT TO BE BILLED OR CONTACTED AGAIN FROM THIS COMPANY!! I DO NOT WANT THE MAGNETS THAT THEY MADE AND SENT (WHICH I PROMPLY RETURNED WITH PROOF OF THE DELIVERY) BECAUSE I DID NOT ORDER!!!! I DO NOT WANT TO BE HARRASSED BY A COMPANY THAT I DID NOT ORDER FROM AND I HAVE NO INTENTION OF PAYING FOR SUCH A SCAM. THANK YOU.

Business Response:

We are showing an invoice # ****** for ***** ***** * ****. We show that ***** ***** is the person that placed the order for the advertising on 4-19-2013. Ms. ***** verified the order with the verification department and gave them a date of birth 5-8-1961 as the verification code for the ad to be processed. We have Endorsement Letters from City of Aiken, Aiken County Chapter of the American Red Cross and Aiken County Sheriff Department. We have had a good working relationship with these offices for many years. We took this account to a 0 balance on June 5th 2013 fir the customer as far as I can tell no one has called on this account after that date. We apologize for any misunderstanding this may have caused.

Consumer Response:

 

I have reviewed the response made by the business in reference to complaint ID 9620085, and find that this resolution is satisfactory to me since they have 

voided the order.  However, the last time they tried to collect was July 12th( sent past due invoice) the same day I sent the complaint to the BBB.  I have spoken to Aiken County Sheriff's office  as recent as today and they tell me this is a scam and this company is not representing them.  The date of birth they have is not a correct date and I never

placed an ordered with this company for anything!!! I think it is a very poor way to do business and not very professional.  I thank you for your  help in getting this matter resolved.

 

 

 

7/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has once again printed materials they had no business printing with our company information on it then billing us because they said we gave them permission. Our permission was not given and has not been given in a long time. Once they send you the product then they hound you for payment. Hounding and hounding until you pay. Not again - I just got a box in the mail with "free" maps we did not authorize and did not order - they are going back - also inside is an invoice for $250 we WILL NOT be paying because we did not authorize any work to be performed or done. This time around they misrepresented what they were doing by saying they were part of Stafford County in order to suck people into their scheme. This is beyond the lowest for of low.

Desired Settlement: Do NOT contact *** ****** or ******* **** **** aka ** ******** ** ***** ******** EVER EVER EVER EVER again. You DO NOT and WILL NOT EVER get permission to do any more work for us or from us -

Business Response: We are requesting more information. We are unable to locate an account with the information provided. We are asking for the invoice # in the box that was received. 

7/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This letter is to inform you that I am in dispute ofthe claim of monies due to Fanfare Sports Marketing.
I have not sought out, secured or obtained any services or materials with Fanfare Sports Marketing on
any of its affiliates.
I have not entered into any agreement or contract, verbal or written, with Fanfare Sports Marketing or
any of its affiliates.
Any further contact, verbal or writt~ for the purpose of demanding payment in any amount of any sort
will be considered as harassment and used as evidence in court.
Any further contact, verbal or written, for the purpose of demanding payment in any amount of any sort
will be considered as harassment and will be reported to the local police authorities as well as the
Illinois State Attorney General, Iowa State Attorney General and the Texas State Attorney General.
Please be advised any further contact, verbal or written, will be recorded, documented and published.

Desired Settlement: Unspecified

Business Response:

We are showing an invoice #****** for ********** ***********. We show that **** ***** is the person that placed the advertisement for the ** ******* ***** **** ****** T-Shirts on 5-31-2013. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) We never had an agreement with the St Louis Elite Poms Association /Competition Pom Teams. We only obtain agreements with the schools in this case it was with **** ******* with Athletics. Our corporate office is Universal Adcom we are not hiding behind it. We are confused with this complaint due to this order was cancelled with Ms. ***** when we contacted her for payment. We apologize for any misunderstanding this may have caused.

7/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company through and unknown number on my cell phone. They were selling magnetic add that would go on Tulsa county phone book and be distributed through out Tulsa county. The add space cost $100. They sent me to the verification department and they asked for a 4 digit code that I would use during transactions, of course I made up one because this was a red flag and then they asked me to pay immediately by credit or debit card. I told them that they needed to send me an invoice to my home address which I provided. I never received an invoice. They then attempted to collect payment again, I told them that I believed their company was fraudulent and that I need proof of the product I was agreeing to purchase. While on the phone they attempted to send it email, but I never received anything. They just told to check the junk mail and continued to try and send it. I am a realtor and I know I have no problem receiving emails so I can not explain why it is so hard to send me an email. It almost seemed like they were fishing for another email. They agreed to fax me a copy of the contract, invoice and proof.. I never received one. All along they are harassing me for payment, when they cannot even send a simple invoice to my home address which I have provided several times. Today was the last straw, they asked for payment again and then argued with me about how they have sent everything I had asked. I asked them to mail me a proof of what I am purchasing and they told me they could only email it to me. They did not mail proofs and that it takes about 6- 12 weeks to process. I can't believe being a marketing printing company that they can't make a simple copy and email or traditional mail it to me. I asked them to cancel my order since they haven't been able to submit proof of their legitimacy. I can not believe with all the complaints that these people have not been stopped. I have also contacted the FTC and I urge others to do the same.

Desired Settlement: I want my order cancelled or a full credit(refund) and I want them to stop bothering me due to lack of customer service and poor timing to produce proof of purchase.

Business Response:

We are showing an invoice# ****** for ******** ****** ******. We show that ***** ***** is the person that placed the orders for the advertising. Ms. ***** verified the orders with the verification department and gave them a code 0721 for the verification code for the ads to be processed. The order was for a 1 unit advertising space on the Tulsa County Community Guide Magnets. Ms. ***** states phone books they are refrigerators magnets, I think there is some misunderstanding on what she ordered with our company. We are showing that an invoice and a proof was e-mailed to Ms. ***** to ****************** (See attachment) When Ms. ***** informed us she was not getting the e-mails from us we asked her if she had another e-mail that we could try to send it to, not sure what she means by fishing for another e-mail. We are also showing it was faxed to her to fax # ###-###-####. We do not know why she has not received anything we have sent to her. We have cancelled the ad for Coldwell Banker Select invoice # ****** and have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused. 

6/25/2013 Problems with Product/Service
6/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A representative of Fanfare Sports calls with the misrepresentation of being affiliated with one of the local schools by your establishment in order to obtain sales orders. They claim they are students or an administrator of the local school. Placing the order you believe all proceeds will go to benefit that local school. After later researching, we find that the school never received ANY proceeds and NO products were ever delivered to the school or the establishment. No contact information was supplied for correspondence and the representatives are not able to visit your location (as promised) or produce any product or verification (as promised). No billing was sent to our address and thus leaving no other option except to dispute charges. After the dispute, our employees receive unprofessional and threatening phones calls with vulgar language. When questioning Fanfare’s representative to visit our establishment or provide documentation that the school received the proceeds or the product was delivered the representative starts yelling and hangs up. Now after approximately two years, our establishment received a letter threatening legal action.

Desired Settlement: Stop contacting us via phone, email, cell phones, any mail correspondence, and stop threatening employees and any and all letters and collection action to cease and decist.

Business Response:

We are showing an invoice #****** for Buck’s Pizza. We show that ****** ****** is the person that placed the advertisement for the ******** High School T-Shirts on 10-27-2011. Mr. ****** verified the order with the verification department and gave them a credit card payment the same day and they told Mr. ****** the charge on his credit card would be from Fanfare Sports Marketing. He asked for the invoice to be e-mailed to him at **********************  and it has our company name and information on it with our telephone numbers both local and 800 #. He later disputed the charge with his credit card company and it put his account in the collections department. We do have a partnership agreement with ******** High School. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) When the sales representatives call they say they are with Fanfare Sports Marketing they do not say they are students or administrators, even when the verification department verifies the ad they again say welcome to Fanfare Sports Marketing and thank you for buying the ad.  Our collections department called Mr. ****** about his outstanding invoice several times and he never get on the phone with them, yet he is stating that they used vulgar language with him. The only contact we had with Mr. ****** was when he returned his box back ( T-Shirts) to our office on 2-21-2013 a year later with a letter stating he was not paying the bill. I’m not sure why he is saying he never received the product. The UPS signature is attached where they were signed for back on 1-9-2012 By ****** (See attachment) The school received the T-Shirts on 1-9-2012 at 11:36 A.M. (See attachment) His account was sent to a collection agency on 5-1-2013 I’m sure that is what has caused this complaint to be opened. We feel we have done nothing to cause this complaint. Mr. ****** does not want to pay his bill and that is the bottom line and that is why he is reaching out to the Better Business Bureau to try to get us to write off the account. We apologize for any misunderstanding this may have caused.

6/3/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Recieved a call from Premier Maps in mid March...spoke to someone who was selling ads which were supposed to be in a new resident maps provided at the local P.D and library. Had given them all the information over the phone and was quoted a price of $249, which I had given payment information to over the phone. Recieved an invoice by email stating a $289.50 balance owed, which I disregarded due to believing I had paid. Started getting calls from a person named ******** several times regarding payment, ALWAYS from a private number. She called again today and I blew a gasket, telling her I had agreed to an initial price, and after seeing how this company does business and checking reviews, that I felt I had gotten screwed. She said they have tons of satisfied customers, and that when I look on a complaint site of course I'm going to see bad reviews...I told her that when people search my business they see GOOD reviews...she told me that the product was almost ready to ship, and I asked where the proofs are that I was promised initially....she said they were already printing and that they couldn't send a proof, and that I should have asked for a proof during she and I's first phone conversation. I told here I was told I was getting a proof, so why would I ask for one? She kept pushing on the phone, saying that she would now drop the price to the $249.50, which I thought was pretty convenient considering that's nearly what I had been told initially. I asked her to fax me a copy of what I had supposedly agreed to and she said it was confidentail and she couldn't...I said I didn't understand why it could not be faxed since it's MY information, but she refused to fax it...just read it over the phone. They also conveniently had no recorded conversation to go back on when I asked. She would not back off me, so I paid $249.50 by credit card just to get her to leave me alone and quit calling by phone and harassing me, her saying that I agreed to things that I DID NOT, and told her to put us on their do not call list, because I would write my own ads in crayon before I would EVER do business with this place again. I am half tempted to reverse the charges, due to all the bad feedback I have seen now that I'm reading all the complaints online...NEVER will I do business with this company or their subsidiaries again, and I warn ANYONE to stay away from Premier Maps and Universal Adcom...I will be warning all the other area businesses of their tactics by phone as well. The girl who initially called to make the sale was AWFUL and sounded like it was her first day on the job....I finally asked to speak to her supervisor, because she didn't have a clue how to sell anything. He quoted me the $249.50, and said they would send a proof before payment was due, which I never recieved. ******** said to me today that the sales people on the phone cannot offer to send a proof, which I found funny,because the initial salesperson did, and once again, no recorded conversation to prove their position. I was going to refuse to pay, but figured they'd try turning it over for collections, and I did not wish to damage my business reputation and credit rating.

Desired Settlement: I would appreciate a refund on my card, due to the fact that they failed to have a recorded conversation of the original call, did not send the proof they promised they would, so I have NO idea what the ad copy will look like, would not send me a copy of my OWN information I gave them , which I think is utterly RIDICULOUS....granted they knocked off $40...whoopie.....if they had done their job properly in the first place I wouldn't be filing a complaint in the first place. I have NEVER bought an ad without seeing a proof, and I find it extremely convenient that they couldn't find recorded audio, OR send out a proof before continually demanding payment.....

Business Response:

We are showing an invoice # ****** for Shawn’s Auto Repair & Performance. We show that ***** ***** is the person that placed the order for the advertising on 3-12-2013. Mr. ***** verified the orders with the verification department and gave them a mother maiden name ***** for the verification code for the ads to be processed. We show that Mr. ***** had a long conversation with the verifier in the quality assurance department (recording attached) Not sure why Mr. ***** did not feel we had a recording. You will hear in the call Mr. ***** verified the order for $289.50 and never asked for a proof.  After reviewing the call myself, I noticed that some of the ad content that he was told would be on the ad was left off. You will notice in the call a payment was given, it was declined (Decline do not honor card). The payment that was approved was for $ 249.50 on 5-2-2013.  In good faith we have taken this account to a 0 balance and will credit $249.50 back to the credit card that was used. We apologize for any misunderstanding this may have caused.

5/21/2013 Problems with Product/Service | Complaint Details Unavailable
5/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We had not authorized anymore advertising to be done with this company. They printed up magnets anyway and sent us a bill for them. Then harrased my partner for payment of the invoice. I never want to do business with this company and advise all business to be very aware of their business practice.

Desired Settlement: We want our money back, which I did not want to send them, but my partner, did not want to be harrassed anymore.

Business Response:

We are showing *********** ****** **** ******* has been a customer of our since Jan 1, 2010. The last 2 orders we show have been placed by ***** *********** not ****** ********. Invoice # ****** from 12-18-2012 and invoice # ****** from 4-5-2013 for the Caswell County Community Guide Magnets were both ordered by ***** ***********. The last 2 orders that Mr. *********** has placed have been recorded and in both calls, it stated clearly that he was placing new ads. Both ads were paid for the day of the orders. There have been no calls to Mr. *********** for payment on these accounts. We are not sure why Ms. ******** is stating we were calling and harassing Mr. ***********. No one has called our company with any concern or we would have played the recordings for them (recordings attached) I hope the recordings clear up any and all concerns that you may have. We do not feel a refund is due to the customer at this time. We would appreciate a written apology in this matter and not have this complaint held against our company.

4/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misleading and dishonest representatives from Premiere Impressions. 4/08/2013 Our financial institution has been doing business with Premiere Impressions for a number of years. However after our 2011 agreement had been fulfilled we had attempted to part ways with this company. The individual that handles our advertising was out of the bank and therefore called another branch to get authorization and payment for another year. So we were again in business with this company for another year. I have been working with ***** at corporate headquarters for almost a year to get our bank's name off of the "list" to call and no avail. Then at the end of 2012 we had a call again from this company who was not our usual rep. He said in order to fulfill our contract for 2012 we had to run two more community guide maps but really he was signing us up for 2013. Under the impression we were fulfilling our 2012 agreement and unbeknownst to us he had signed us up again for another year! Working with ***** we were supposed to be on the DO-NOT call list. She didn't either fall through, did it incorrectly or the DO-Not call list doesn't exist because we continously get calls. Today I received a call notifying us we were on the 2013 community guide maps and to pay up but they would offer us a discontinued Non-profit rate. I spoke with a ******** at Corporate headquarters and she is supposed to be putting us again on their Do-Not call list although we may still get phone calls up to two weeks according to ********. Every time they publish it's a minimum of $400 per publish. They usually publish a minimum of 4 times per year. ******** a rep contacted me at 4/2/2013 to verify our information and get payment. We are supposed to report to ***** at Corporate who calls us and when. However ***** is out currently. Between myself and another member at the bank who pays via credit card for these types of things we've been trying to discontinue our relationship for almost a year which Premiere Impressions adamant to continue. They have placed us in advertising in Wayne County which we have no financial institutions any where near to. We have tried to resolve this matter civilly and properly however this company, Premiere Impressions, doesn't want to follow suit.

Desired Settlement: We wish to not be contacted by this company any longer for any purpose or products.

Business Response:

We show that ***** ******* **** has been a customer of ours since March 2009. Let me start by Apologizing for any calls you are receiving. I do want to letting you know that ***** ******* **** was placed on our do not call list   on November of 2012. We have taken your phone # ###-###-#### out of our system and took your phone number off of all call lists. The only thing I can think is that there could be another phone # that needs to be blocked, if you could provide these phone #’s we will block them. ***** has set it up in our system, that even if you did place an order, the system will not allow an invoice to be created. You were concerned that you have been set up for another year for 2013. The last invoice ***** ******* **** has been sent from our company was in October of 2012. No invoices have been created for 2013 that I can find. If you have anything from our office for the year of 2013 please advise us.  Although under Federal Law there is no do not call list for Business to Business calls, we have done everything possible to keep you from getting the calls. Sorry for any misunderstanding and we apologize for any inconvenience this has caused you and your business.

4/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On friday March 22nd 2013 I started getting calls from ###-###-#### from a salesman that used two names to address himself with the first name of ******* or *****, depending on which time he called, last name "******* or ******".This was in regards to advertising on a local map flyer or something relating to sales. This person called numerous times on friday. Then on monday march 25th 2013, this same salesman called and left messages 7 times in an attempt to reach us between 9:24am and 5:33pm. After the 6th contact to my phone while I was interrupted at work, I redialed the number I was contacted by and got a secretary that identified the business name, I advised her of the number of times her salesman had contacted me over the past 2 business days (15 times in total) and that they've earned a better business bureau complaint for the actions of their phone sales tactics.Just because a friend of my company refers me to be contacted by you does not imply that you obstruct my company time to sell me anything that I may or may not want to purchase. And contacting, leaving over 15 messages on my phone system is not acceptable, never will be. Premier Map Company is responsible for the actions of their sales force and it is not considered standard etiquette to leave 15 voicemail messages over 2 business days trying to reach someone to promote a sale of any type.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want Premier Map Company to be held accountable for their actions by the discretion of the Better Business Bureau to set a shining example that these business practices are offensive, provide no benefit to the potential customer. I want the Better Business Bureau to be put on heightened alert for the actions of Premier Map Company and all of its employees to be on any type of necessary probationary period where such an action that arises out o

Business Response:

We are showing that ******* ******* did call * * ****** ********  to see if they would like to advertise on the ****** County Maps. ******* said he occasionally will use his nick name *****, when he is making calls. We have told him he needs to use his given name only when calling business, so that companies do not feel they are getting calls from 2 different people. We have addressed the number of calls, and have done the proper disciplinary actions with the employee. We apologize for any inconvenience this has caused you and your business.  

4/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In 5/2012, my husband was contacted to have our business (******* ******* *** *******) listed on magnets that were supposedly supported by the local Sheriff's office. They have failed to provide us with the product that we were promised. We have asked repeatedly to have these items sent in order, with nothing received. The are continually harrassing and threatening my husband. They are threatening our business with collections, reporuting our business to the BBB as well as trying to falsify previous coversations. We have already cancelled out the payment with was sent to them since the product was never received as of this date. We want this company to leave us alone and to cancel out any invoices that they claim to have. My husband has not signed any agreement with them and as stated previously, we have not received any product as of this date.

Desired Settlement: I want this company to stop contacting us and to canel out any invoices that they claim to have. We want this company to remove any balances that they claim we have and stop harrassing and threatening us.

Business Response:

We are showing an invoice #****** for ******* Heating & Cooling. We show that **** ******* is the person that placed the order for the advertising May 18, 2012. Mr. ******* verified the orders with the verification department and gave them a date of birth as **** *** **** for the verification code for the ads to be processed. We have a Letter of Endorsement with ******* County Sheriff Office (See attached). We faxed this information to Debra ******* on several occasions to fax # ###-###-#### (Her place of employment at her request) the first time was when she told us she looked us up on the Better Business Bureau and she was concerned, so we faxed over the Letter of Endorsement and a copy of her advertisement to look at. She told us she wanted to go ahead with the ad at that time. We show the product was shipped on 8-16-12 going to *** ****** *** ********** ** *****. UPS shows changing the address and they left the product at the door at *** * * ********* *** *********** ** on 8-22-12 at 5:06 pm Tracking # 1ZV342X*********62 (See attachment) We are not sure why the address was changed if UPS contacted the customer or they changed it to the wrong address all together. We do not see, that we did anything wrong in this matter to be receiving a BBB complaint. In good faith we have taken invoice # ****** to a 0 balance and all collection efforts will stop.  We apologize for any misunderstanding this may have caused.

4/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When a call was received from Premier Impressions (Rock Island, IL), I requested to to have my number removed from the call list. The representative did not respect my request and continued asking questions about my business and explaining the $100 deal disrespectfully and using comedic impressions. This troubled man put me on the phone with his supervisor (****) while commenting I was acting like an expletive(slang of penis). **** apologized, but the "premier impression" had been formed. I surely do not want this company representing my business. And I want others to know how I was treated.

Desired Settlement: DesiredSettlementID: No settlement requested - for The representative's supervisor (***** apologized. *** *******, Facility Director, apologized and stated he would contact the proper Director to handle the situation. I do not want to receive another call from Premier Impressions, their subsidiaries, and/or parent companies.

Business Response:

We would like to assure you that, in no way do we condone this behavior. This was very hard to read that a representative of our company conducted himself in such an unprofessional manner. We have some of the best sales representatives on staff. We did an investigation into this matter and the sales representative has been relieved of his duties with our company. He was a new sales representative had only been on the phone for about a week. We do our best to try to keep thing like this from happening. We monitor our reps as much as possible and we have retraining programs weekly and have daily meetings with our sales staff. Our management staff handled the situation the moment it was brought to their attention. We apologize to you and to Lambert Auto Sales for a representative of our company to handle themselves in such a manner. We have placed ******* **** ***** on our do not call list and you should not receive any further calls. Thank you for bringing this situation to our attention.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9491037, and find that this resolution is satisfactory to me. 

Regards,

 

Doug Lambert

 

 

 

4/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I work for ****** ****** ********, in Yuma AZ Universal Ad Com called and signed us up for advertising with Yuma County, some promotional magnets. Placed order over 60 days ago, paid in full and have not received our product. Can not reach company via phone or email. The advertising was never placed as promised and our products were never received.

Desired Settlement: Credit our credit card for the full amount of $299.99

Business Response:

We are showing an invoice #****** for Klein’s Kustom Electric Inc. We show that ***** ******* is the person that placed the order for the advertising 1-14-13. Ms. ******* verified the orders with the verification department and did not feel comfortable giving the verification code so they used last 4 digit of the credit card for the verification code for the ads to be processed. When Ms. ******* talked with the verification department they gave her the customer service phone number at the end of the call, we have 8 incoming lines on that phone number. Not sure why Ms. ******* was unable to contact us. The Yuma County Community Guide Magnets are in print, it takes 10 to 12 weeks for delivery. The ad has already been printed and will be shipped no later than Friday 29th of March. Feel free to contact oue customer service department at ###-###-####. We apologize for any misunderstanding.

BBB Response:


 

The claim is still valid

Our credit card company did give us a credit for the amount but the company never responded to emails or calls about the product we never received

 

4/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company phones my business at least once every 3 months stating they are calling from a ****** County Office which is not true. This company persistently tries to persuade me to purchase advertising magnets. I have repeatedly told this company I no longer wish to purchase these magnets. I was forced once already to pay for merchandise I did not order because the company printed magnets and mailed the items to me. I felt obligated to pay for these items even though I did not want them. The situation occured again. Advertising magnets were printed and mailed to me. I refuse to pay for items I did not request and have repeatedly declined! When I speak to representatives on the phone with this company they are very rude and persistent about pushing to sale their product. I have told them I am reporting their company to the Better Business Bureau.

Desired Settlement: I wish for this company to stop contacting me and stop pushing their product on me. I did not request these items nor will I pay for any. I would like to be contacted in return by the BBB to know the outcome of this complaint.

Business Response:

We are showing an invoice #****** for ** ***** ***** *** ****. We show that ******* *********** is the person that placed the order for the advertising 1-19-2012. Ms. *********** verified the orders with the verification department and gave them a date of birth as ******** for the verification code for the ads to be processed. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do have distribution agreements and an endorsement letter from ****** County we have agreements with City of ******, ****** County Chamber of Commerce, ****** County Sheriff Office and ****** County Public Library (See attached). We do not see any accounts open at this time. We have placed ** ***** ***** *** **** on our do not call list. Please allow 30-60 days for your phone number to be removed. We apologize for any inconvenience this may have caused you and your business.

4/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: "Premier Maps" also known as Universal AdCom, has sent me an order of Maps that I never okayed and charged me $250.00 for something that I never ordered or requested. Now they are threatening to send me to collections over an item that I never asked to receive or agreed to pay for. Here is an article written about this companies that directly reflects the same scam that they tried to pull on others. http://articles.mcall.com/2010-07-01/news/mc-watchdog-premier-map-20100630_1_greater-lehigh-valley-chamber-businesses-telemarketer

Desired Settlement: I want them to quit trying to charge me for something that I did not order.

Business Response:

We are showing an invoice #****** for ** ******. We show that ******* ******* is the person that placed the order for the advertising 5-30-12. Mr. ******* verified the orders with the verification department and gave them a date of birth as ******** for the verification code for the ads to be processed. Mr. ******* gave us the information for his ad copy and added another address to the information with the verification department (See attachment).  In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding.

4/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company have call on behalf of local health food market in my area and try to sell the advertisement which will be print on the tote and give to customers. Since the store is very well know for a long time, I agree to buy the ad under the condition that I can cancel at anytime if I ever change my mind. I call the local store to verified authenticity of the company and contract, the marketing manager verified me that she have no knowledge of this company. I call back to cancel my order right away , they said they could not find any record of my order and ask me to call back. I call back the next day and spoke with customer representative name "******" to ask to cancel the order she said she did and my order have been cancel. I ask for the confirmation number of cancel order she said everything is done and there are no need for confirmation number. A month later I received invoice in a mail, so I call the compnay back, the representative confirm that my order have been cancel. 2 months later (today 2/26/13) I received a box of printed tote bags delivered by UPS, I call to ask what is going on. The representative transfer me to account holder name" Annette" she said that they are no record of me call in and cancel the order and ask me for cancellation number and threat me to pay the invoice. This company is operate scam and unethical business.

Desired Settlement: scam and unethical company like this should be put out of business

Business Response:

We are showing an invoice # ****** for **** **** *******. We show that ****** ****** is the person that placed the order for the advertising on **********. Ms. ****** verified the orders with the verification department and gave them a maiden name as ********i for the verification code for the ads to be processed. We show that we left several messages for ****** ****** about the bill. We did not receive a call back until February 26th and we let Ms. ****** know that it was too late to cancel the order. We told her we had a Letter of Endorsement with Hoover’s Essential Health Market and offered to send it to her (See attachment) The product was shipped out on 2-20-12 and signed for by ********* (See attachment) When Ms ****** verified the order she was told that it was a standard 30 day invoice. We apologize for any misunderstanding.

3/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company called me and asked if I wanted to advertise my business on t-shirts for our school team. The first representative told me of the offer and then turned me over to another representative to discuss payment options. This person askec me to give her a code that would be used that would identify the fact that we had discussed these options. I was then supposed to be turned back over to the first rep. I was not connected to her. I did not authorize a purchase of advertising. No discussion was ever had as to an ad being put together that I would proof or anything. This phone call took place as I was driving to Houston, Tx. on February 7, 2013. On 2-22-13 or 2-25-13 I received a phone call from this company asking if I had received an invoice via email for said advertising. I stated that I had not ordered any aDVERTISING AND NO i HAD NOT RECEIVED ANY INVOICE. I stated that I had never spoken with anyone after the 2-7-13 conversation, I had never proofed any ad and did not order nor authorize advertising. The women stated that she would remove the invoice and that the advertsing had not gone to print at that time. Today I received a phone call from a woman by the name of ******** ****. Ms. **** stated that I had an outstanding bill and needed to pay it. I informed her that that was not correct. I went over the previous conversations to which she said never took place. I would never advertise without first proofing an ad. I have very strick requirements and thus follow this rule ALWAYS. Ms. ****, stated that the conversation relayed to her of the 22nd or 25th in which the representative told me the ad had not gone to print and thus would remove the invoice DID NOT TAKE PLACE! Ms. ****, stated that the invoice would go to collections as the t-shirts were printed. I asked for a supervisor to which I was told was not in the office. **** ****** ###-###-####. Unable to contact. This company says they printed an ad on a t-shirt that has already been printed. Again, I do not ever authorize adverstising of any kind without first proofing and approving it. I researched my email history regarding any previous e-mail invoice from this company. There were none until today at approximately 10:00 a.m. Ms. ****, was rude, demanding and stated very clearly that I was lying about the conversation of the 22nd or 25th. The reason that I am uncertain of the exact date is because their phone number appears as unknown when calling. I did not order this service and I feel as though they placed the ad unauthorized expecting that they could demand payment irregardless of approval. I have not seen the product and do not care to. I will not pay for something that I would never have authorized without first seeing how they were going to represent my company. I have very strick advertising requirements. I did not appreciate Ms. **** and her tough lady you are gonna pay anyway additude. She stated that the computer shows that they spoke with me and that was enough.\ I don't think so.

Desired Settlement: No billing. Bill needs to be removed ad I did not agree to any purchase from this company. The fact that they have printed an ad without ever receiving any input or approval from me is not acceptable. Ms. **** should be schooled with regard to proper customer service relations, as, she called me a liar. HOw dare she. Totally unacceptable. I want this bill removed. Period.

Business Response:

We are showing an invoice #****** for *** ***** ****. We show that ******* ******* is the person that placed the order for the advertising 2-7-13. Ms. ******* verified the orders with the verification department and gave them a maiden name of ***** for the verification code for the ads to be processed. This was the second person that she talked with to verify the ad and went over payment options and ad copy. The call is never sent back to the sales representative after the verification process. It shows that the invoice was sent to Ms. ******* on 2-7-13 to her e-mail at ******************************. A second invoice was sent to her when she talked with ******** and stated that she did not receive the first invoice. ******** did tell Ms. ******* that we had no record of the call from 2-22-13 no one from customer service called on that date, if she talked to a sales representative that would be a different office and we would not have that call in our system. We apologize if she felt she was being called a liar, I feel that maybe a sales person may have called her again for a different sub city project.  In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding.

Consumer Response:

 

The response by this company about me placing and order and giving a maiden name of ***** as proof of the order is ridiculous. I was on the road the day they called me. I was in no position to discuss what the ad would include or look like,address, phone number, nothing. What company do you know would order advertising from a company they know nothing about and knows nothing about you. After I spoke with the original caller, in which I stated very clearly that I was not in a position to order anything. She passed me over to the accounting department in which I was told was just to discuss different payment options. After we discussed those options the lady said she needed some form of code to indicate that we had spoken of payment options. That is all. I gave the name *****. I did not place an order with this company and this was verified by another party from their company who called me between the 22 and 25th of February. No other sales person called me for any order.

Once again I would never authorize a company to place any advertising on anything without first previewing the intended ad. I have very strick standards with regards to this. It never changes.

I did not order anything, have not seen anything and WILL NOT pay for something that I did not authorize.

 

3/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Agreed with salesperson **** ***** for (1) 7x3.5 ad, (1) front endorsement (1) 2x3 seperate ad and 300 maps for $188.55 Was charged on credit card. 12,000 were supposed to be printed - only 3000 were printed Later recieved 10 maps and (1) 7x3.5 ad only. Left many messages, finally got someone a month later They would not give a discount. Said the would only put a 2x3 on the next map (5 months later) and send me 300 maps of that one too. They would not send me 300 maps of present ad, nor let me choose what ad info went in the next 2x3 ad

Desired Settlement: A billing adjustment of $60, and maps. They would not agree to this. They would not give a discount. Said the would only put a 2x3 on the next map (5 months later) and send me 300 maps of that one too. They would not send me 300 maps of present ad, nor let me choose what ad info went in the next 2x3 ad

Business Response:

We are showing an invoice # ****** for ****** / **** *******. We show that **** **** is the person that placed the order for the advertising on 9-11-12. Ms. **** verified the orders with the verification department and gave them a date of birth as ******* for the verification code for the ads to be processed. From what Ms. **** is describing it looks like they were setting her up as an endorser and the paperwork did not get turned in. We can do any on the following to make Ms. **** happy, we can reprint 300 maps and a 3” x 2” ad on it with the $60.00 refund that she is requesting or, we could refund the $188.55 back on her credit card and she can keep the maps she received or we can put another 3”x 7” and a 3” x 2” and the extra maps on the next rotation. Please advise which one you would like us to do, we have never had this happen before. The customer service person that she talked to was confused on the situation and did not understand that she was to be set up as an endorser. We apologize for any misunderstanding.

Consumer Response:

 

 

 

I will accept the $188 back on my credit card and the issue will be resolved completely.

 

Business Response: The credit has been placed back on your credit card for $188.55 on 3-25-13. We apologized for the misunderstanding.

3/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: we had a restaurant that was constantly being called by adcom and its affiliated sites. they sent me defective merchandise which when returned they claim they never received, and would not issue credit. then they sent merchadize they said we ordered. they claim to have a taped message which states i ordered product. product was sent to restaurant and i refused such. they proceeded to bill me saying they have tape of this order and will take me to court. when asked about merchandize that was returned before and paid for they state they stilll havent received it. they are very rude!!!!! I am sure that I never ordered the last merchandize as when it was supposed to have been ordered and tape made of conversation, i was ill having had a stroke

Desired Settlement: i desire they take my name off calling list, and cancel accounts for ******* ***** **********, and for ***** *****, and to clear account of any money due. just get them out of my life

Business Response:

We are showing an invoice # ****** for ******* ***** **********. We show that ***** ***** is the person that placed the order for the advertising on 3-30-2012. Ms. ***** verified the orders with the verification department and gave them a date of birth as ******* for the verification code for the ads to be processed. We show that Ms. ***** corrected the verifier on her e-mail ********************  on the ad (recording attached) This account was moved to collection due to none payment. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

3/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a box of 50 relocation maps from Premier Map Company that advertised ********* ***** ********** ******. The invoice in the box claims that the maps were ordered on October 15, 2012. I knew that I did not order any materials from this company. I telephoned the company to report this error . Previous to the arrival of the maps I did not have contact with this company nor received an invoice or sample map. I spoke with a woman named ****** who claimed the company sent an invoice to **********************************, which was never received because that is not my email address. She claimed I did order the maps and that I gave my maiden name as a password. I believe she found my maiden name through my Facebook account. ****** claimed that the original fee of $250 could be lowered to $150 if I gave a credit card number over the phone. I hung up on the call and since have contacted my local chamber office to report the company.

Desired Settlement: I am writing the complaint to inform others of the deceptive practices of this company and to ensure that we will not be accountable for a payment of products we did not order.

Business Response:

We are showing an invoice # ****** for ********* ***** ********* ******. We show that ****** ******** is the person that placed the order for the advertising on 6-19-13. Ms. ******** verified the orders with the verification department and gave them a maiden name of ****** for the verification code for the ads to be processed. The invoice that was in the box was reprinted that is why it had a different date on it. Ms. ******** is claiming that we got her maiden name from face book that is not the case. We are showing the invoice was e-mailed to ********************************** that is the email we show that the sales representative put on the order. In good faith we have taken her account to a 0 balance. We apologize for any misunderstanding this may have caused.