BBB Advises Shoppers To Watch Out For Fees, Tampering When Buying Gift Cards
December 21, 2011
Evansville, IN., Dec. 21, 2011 – The Tri-State Better Business Bureau (BBB) advises consumers to check the fine print on gift cards and make sure security seals are intact before buying them for holiday gifts. With more families spread across the nation — or even around the globe — shoppers may see gift cards as an attractive way to remember loved ones over the holidays while avoiding the hassle of finding the right size or saving on shipping costs. Last year, gift cards valued at $97.2 billion were sold in the United States. The Credit Card Accountability, Responsibility and Disclosure (CARD) Act, which took effect last year, provides some protections to consumers who receive gift cards, such as requiring that card balances remain valid for five years after issuance or after they were last loaded with money. Fees and expiration dates may still apply, however, and fees can erode the value of the cards. Some retailers offer gift cards online that can be delivered directly to the recipient. The BBB encourages consumers to be sure that the website where they buy gift cards is secure and check for any limits on how the cards may be redeemed. A secure website will display “https://” in the website address of the pages where a shopper enters payment information. If the website displays a BBB Accredited Business seal, click on the seal to confirm that it is authentic. A valid seal will link to the firm’s BBB Business Review. More BBB tips on buying gift cards: Be cautious about buying gift cards from online auctions because it is virtually impossible to tell whether the cards have any value remaining, to determine whether they’ve been tampered with or to see if they’ve expired. When buying gift cards in a store, check the packaging and any security seals to be sure they are intact and haven’t been tampered with. Check the fine print to see if there are fees associated with the card. Some typical fees could include transaction fees or inactivity fees. See if the card has an expiration date. In some cases, the plastic card may expire before the five-year redemption period. Are there fees to obtain a new card? Check the terms and conditions on a gift card. If you are giving a card to a friend who wants to shop online, make sure the card can be used that way and not just in a store. Consumers can learn how to protect themselves or find BBB Business Reviews of businesses or charities by calling (812) 473-0202 or by going online to www.evansville.bbb.org.