The recent tri-state storms have sent many homeowners in our
area into “clean-up” mode, assessing roof damages, trees down and
general home repairs required from the storm. Your BBB receives lots of
calls during this time due to urgency of this need and the readily
offered services presented by storm chasers, contractors, and
We understand that home repairs can’t always wait, and although
there are many businesses out there providing quality services, your BBB
still advices caution, research, and patience to insure the individual
or company you hire addresses your needs. These tips might help with
1) Start with your Insurance Company -Take
photos of the property and the damage and check with your insurance
agent on policy coverage and specific filing requirements. Consumers
should note that many businesses' contracts state if insurance won’t
cover the cost, the consumer is still liable.
2) Beware of Storm Chasers- Your BBB has
heard of many fly-by-night operations entering areas recently hit by
natural disasters. Beware of anyone who uses high-pressure sales
tactics, asks for full payment up front or refuses to provide a contract
in writing (that includes their company address and phone number).
These operations may not have proper licensure for your area and may
offer quick fixes or make big promises to which they won’t deliver.
Further, the company may be hard to get a hold of once they have left
3) Search with your BBB.
Your BBB offers
Reliability Reports on more than four million local and national
businesses and charities across the U.S. and Canada. Our reports provide
known contact information, complaint statistics and other details to
help you make an educated decision for your circumstance. Check our
website at www.evansville.bbb.org
for more information.
4) Vet your Contractor – different areas have
different requirements on licensure, insurance and bonding. Verify all
state and local requirements are being met for the business you consider
and insure those doing the work, are actually from the business and not
5) Confirm Quality and Price – Ask for
references from recent jobs and consider driving by to see the work.
Also ask for contracts up front (including any warranties for review)
and get multiple quotes for comparison. Your BBB recommends that all
contracts (including any promises from the contractor and completion
dates) be in writing. Remember, with natural disasters, details such as
cleanup and disposal of waste may be especially important.
Contact your BBB! Our
website or representatives can help you find businesses in your area
providing the services that you need. We also offer general tips and
objective advice to assist you. Find us at www.evansville.bbb.org
or can call us at 812-473-0202.