The Tri-State BBB is receiving inquiries regarding a company called Top Sales, who supposedly sells magazines to be delivered to soldiers overseas.
Per the BBB’s Reliability Report for this company, complainants primarily allege that magazines are not received after payment is made. In some cases, complainants indicate that they called the company to cancel their order but never received a response from the business.
A local consumer reports that they were charged $49, before shipping and handling, for magazines never received.
The Huntsville BBB reports that this Alabama company has resolved some matters after a long delay, by delivering magazines, and in a few cases, a refund was provided.
Top Sales is not a BBB Accredited Business and currently holds an F rating on the BBB’s scale of A+ to F. To view the full report, go to http://www.bbb.org/northern-alabama/business-reviews/magazine-sales/top-sales-in-madison-al-900046027.
Reasons for the “F” rating include the short length of time the business has been operating and its overall complaint history with the BBB. BBB records show Top Sales started business in May 2008, and since that time the Bureau has received 208 complaints filed against the business. Of the complaint total, 117 complaints were deemed to be serious and 10 remain unresolved. The BBB’s standard reporting period for complaints is 3 years.
The Federal Trade Commission rule states that on door-to-door sales of $25 or more, consumers have the right to cancel the transaction up until midnight of the third business day after the date of sale. The rule applies to any sales agreement made away from seller’s normal place of business, such as at a private residence, hotel, or restaurant.
Additionally, the rule states that sellers must tell you of your rights to cancel, give you a contract or receipt, and provide two copies of your notice of cancellation. The contract should be dated and clearly show the name and address of the seller.
If you cancel, the seller must also provide your money within ten business days and return to you any documents you have signed.
If you have additional questions on a door to door magazine transaction or need to file a complaint with your BBB, please visit www.evansville.bbb.org or call 812-473-0202.