BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/01/1999

Time Warner Cable

Find a Location

Phone: (800) 824-4003Fax: (812) 909-0293View Additional Phone Numbers1900 N. Fares Avenue, EvansvilleIN 47711 Send email to Time Warner Cable

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/01/1999

BBB has determined that Time Warner Cable meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Time Warner Cable's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 73 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

73 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues41
Delivery Issues1
Problems with Product / Service28
Guarantee / Warranty Issues0
Total Closed Complaints 73

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Time Warner Cable

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 12/01/1987Business started: 01/01/1975
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms. Nadine Harold (Customer Escalations Specialist)Ms. Erin Reesor (QA/Process Coordinator I Customer Advocate Team)
Business Category

Television-Cable, CATV & Satellite, Telephone Companies, Telephone Communication Companies, Internet Marketers, Internet Service Providers

Products & Services

This company offers cable/pay television services, residential telephone and high speed internet services.

Alternate Business Names
Insight Midwest Communications, LLP, Insight Communications, Insight, Time Warner Cable, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.