BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 06/15/2006

Given & Spindler, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
08/29/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Given and Spindler grossly misrepresented their apartment complex, knowing they would be selling it to a low income property.
I filled out an application and placed a deposit on an apartment at Eden East, unknowing they were selling the property to a low income tax property. The owners, ***** and ********, have known about this sale for over a year, and knew the date of the sale for over a month. They did not inform applicants of the sale, knowing that some applications would be turned away after the sale of the property due to not meeting the income requirements. The non-refundable application fee will not be returned to me. This is a gross misrepresentation used in order to profit off me. I was informed 14 days before my scheduled move-in date that I could no longer move in to my apartment. This means that I, and my unborn child, will be homeless come August 15. I attempted to contact Given and Spindler to resolve this and was spoken to in a demeaning manner, threatened, and hung up on. I am pregnant and now have no place to live. Given and Spindler have taken my $70 and will now cost me even more to find a new apartment with more application fees and another deposit. Due to the sale of the property going to a tax credit company I would have never even attempted to fill out an application. I know that I make too much money to qualify for government housing assistance, but that does not mean I make enough money to throw away application fees and deposits on apartments. Especially on an apartment that I know I will be turned away from. Given and Spindler did not even communicate with their leasing agents at Eden East of this sale. They have lied to their employees and prospective tenants. I am the only applicant that was turned away. I am entitled to my $70 refund, or a copy of the background and credit check "they did" with my $70.

Desired Settlement
I just want my $70 application fee refunded.

Business Response
Given & Spindler Management Company has issued the application fee for $70.00 in the form of a check ******** The check was mailed on 08/15/14

06/25/2012Problems with Product / Service

Industry Comparison| Chart

Real Estate, Real Estate Management, Apartment Complexes

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.