***** ******* was scheduled to be at my house for service at a certain time. Didnot show up, was rude, lied to me, & hung up on me. BAD business!
Rent-a-plumber came out to my house to fix a leak. They said the leak was not under my house it was in the main line for me to dig a ditch 2 feet deep they said from the water meter to my house. I paid them and said I would let them know when it is done. I had my land marked, rented a trencher completed the 2 feet deep and called them to schedule an appointment. I made the appointment at 8:30 so I can get my son off to school and still have time to work my night shift at ****** ****** I got my son off to school, my neighbor has been watching this all in the process and said he would move his truck so they can get in the driveway. I waited outside and red a book from 8:00 am to 8:50 am, right by the drive-way and the area to be worked on. When I noticed what time it was, I came inside to call as to why they were not here. ***** ******* answered the phone and I asked if they were coming, he said we have already been there with two truck and knocked and no one answered. I said at what time, he said 8:30, I said I have been out there in a chair reading right next to the site. Out of no where, he yells I dont have to be talked to like that. I really wondered where that statement was coming from because, I was not rude, did not use any foal language, and did not yell. His statement left me confused. Because I just stated the facts, I was out there, my neighbors were as well, my brother was in my house, no one came. Then he said you can find someone else. I told him there was no reason how I was spoken to that I will be reporting it to the builders association and he hung up on me. I then called right back to get his name. I found his practices that of a bad business, I have been seeing more and more business using poor ethics, however, this time it is the owner not the employee. Which is even a worse case scenario. I was in the Evansville builders association for 12 years and never have I witnessed this kind of poor business ethics, complete rudeness, and flat out lie. Now my yard looks like a construction site area with piles of dirt per the request, my son, disabled brother, and myself have no water. I have college and care for people with disabilities at my work and do not have time to deal with people with childish unethical behaviors. I will make sure this company and the situation I have endured is known all through out southern Indiana. Which will also be said about in my speech at college on business and ethics. I will also contact the city departments on this matter if anything is said about my yard looking like a construction site. Please make sure this information is known to other consumers so they may not endure this same kind of situation and I will do the same with my connections here. I think it is about time I make a website on business and the ethics they display to the taxpayers, workers, caregivers and people of this nation. I thank the BBB for caring for the people that make this nation what it is. God Bless you.
There is nothing that his rudeness and lie can take away from. I request that all compliance of good and bad be made public for the people in our society to see. I would also like an apology and to be assured that the manners displayed will not happen to any one else in the future.
Business' Initial Response
We were scheduled to be at this house at around 8:30 in the morning and my employee arrived at approximately 8:30 and I arrived just a few minutes later, we knocked on the door and received no answer and waited a few minutes, then we moved on to our next jobs. Approximately 9:00 I received a call and the customer said we had a appointment at 8:30 and is someone still going to come, I told her we were there and did not get a answer when we knocked on the door and she started yelling at me calling me a liar and that nobody came to her house she was reading a book in the front yard, I told her again that we were there and didn't receive a answer and she kept calling me a liar, so I told her to just call another company.