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Consumer Complaints

BBB Accredited Business since 06/21/2012

Gary's Plumbing Service, Inc.

Phone: (812) 471-3788Fax: (812) 471-3871

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/16/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Failed to keep promise to finish job.
In Oct., 2012, Gary's Plbg. replaced my outside sewer line with a new sewer line. They filled the trench and promised to return by May, 2013 to refill any settling, level the dirt, and reseed. After numerous phone calls (most of which are never returned) Gary's Plbg. still has not returned to finish the job. We paid the invoice promptly and in full with the promise from **** ******* that he would complete the job. Neither **** ******* any representative from his company has returned to our house.

Business' Initial Response
Took response by phone: ***

Response given by owner **** *******,

I have someone out there today.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Plumbers, Plumbers - Commercial, Plumbing Drains and Sewer Cleaners

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.