Over-charge for plumbing services.
I contacted Bill's Plumbing to install a faucet in a bathroom....I provided the faucet. Plumber installed faucet. He then called me and indicated I needed a new sump pump (which seemed random). He indicated it would cost )150.00 and would take 45 min to install. Bill's Plumbing also reset a commode, which again, I provided the commode. I can not imagine, this entire process would have cost more than $400+ especially since I provided the faucet and commode. The bill was nearly $800.00....$790.49 to be exact. I talked w/****, the owner, he had a very cavalier attitude and did not offer any remedies for the extreme charges.
A reasonable charge for the services.
Business' Initial Response
I contacted the customer and explained the charges. I then went over the invoice which has a material, tax, and labor breakdown. The customer gave no complaints regarding the quality of the work, or what work was done, but stated she thought the cost was too high. I proceeded to explain our hourly rate and that the invoice reflected our hourly rate. This work was done over the course of two days. The initial call was to replace a lav faucet, which the owner supplied. This work was done with no issues. The next day the customer contacted Bill's Plumbing and wanted a toilet reset which someone else had tried to reset themselves. We arrived and reset the toilet. While there we noticed the sump pump was not working. The plumber on site informed the customer and received permission to replace the sump pump. This portion of the job took 45 minutes and the sump pump cost $150.00 as was quoted to the customer.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated by Bill's Plumbing, the sump pump took 45 minutes and/or cost $75.00 to install. The total labor charges was $425.00 plus a charge of $60.00 for service fee. That means the cost to install my faucet and reset my commode cost $350.00 or 3-1/2 hours of labor, plus the additional $60.00. As I see it, this is either padding of time, the plumber is a novice, or the plumber must surely have included a 1-1/2 hour lunch break. Again, I furnished the faucet and the commode. My total bill was $790.49....this is a blatant rip-off. My neighbor used Bayer Plumbing the very same day. There were two plumbers, each with a service truck, they removed shrubs to get to a plumbing issue under her house and were there at least 5 hours. A few days later, after I saw my bill, I could only imagine what her bill must have been....she told me that her bill was $320.00. I would certainly expect a revised bill.
Business' Final Response
In an effort to fully explain and hopefully resolve this matter I will break down the labor as completely as possible.
Day one: 7-10-13
Description: Arrived on site to replace lavatory faucet, attempted to shut water off at supply stops under lavatory, supply stops would not shut water off. Located main water shut off behind access cover in wall and shut water off. Replaced water supply shut offs to lavatory. Removed existing faucet and drain assembly, installed owner supplied new faucet and drain assembly. Hooked up new supply shut offs with new supply lines and turned water back on.
Time: 12:10p.m. - 2:10 (2hrs)
*Note: While looking for main shut off the plumber noticed the sump pump was not running and water in the pit was very high. After the initial job was completed he contacted the home owner and informed her of this issue. She wanted to know how much the sump pump cost and how long it would take to install, she was told $150.00 for the sump pump and 45 minutes to install. The plumber then told her he would need to complete a previously scheduled job and then return to replace the pump later that day. She then gave permission replace the pump.
Day one: 7-10-13
Description: Returned to job site cut out old pedestal style sump pump and replaced with new submersible style sump pump. Drain line for sump pump had two check valves in it. Once cut loose the plumber found that one of the check valves had seized up and was constantly in the closed position, this was probably why the old pump had failed. Replaced check valve and section of 1.5" pvc pipe and reconnected to existing line with a rubber coupling.
Time: 2:45 p.m. - 3:30 p.m. (.75 hrs)
Day Two: 7-11-13
Description: Received call from customer in morning explaining she could not set a toilet in the bathroom and wanted us to come out and set it for her. Job was set up for the afternoon. That afternoon the plumber arrived on site and reset toilet, hooked up the water supply and tested the toilet. The toilet was leaking badly from the tank to bowl bolts and gasket. Attempted to call the customer multiple times and was unable to reach her. Went ahead and replaced the tank to bowl gasket and bolts. The plumber then filled the toilet to test and found that the fill valve would not shut off. Again attempted to call the customer and could not reach. We replaced the fill valve in the toilet so that it could be left in working condition.
Time: 3:05 p.m. - 4:35 p.m. (1.5 hrs)
The total hours billed for this job were 4.25 hours. We feel that the time spent on each portion of the work falls under a normal allowable time frame. The customer was billed only for the 4.25 hours, the material used on the job, the tax for the material, and two service fees, one for each day.
The customers invoice shows a breakdown of material, tax, labor, and service fees.