BBB Accredited Business since 07/01/1983
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A BBB Accredited Business since 07/01/1983
BBB has determined that Touch of Class meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Touch of Class' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 55 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||5|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||40|
|Total Closed Complaints||55|
Additional Complaint Information
Complaints generally allege difficulty in receiving a refund, damaged products and delays in delivery. The company states that most of the complaints received by the BBB are invalid as they do not qualify for refunds and/or returns. The company's return policy states that they will not accept returns for a refund unless they receive the return within 45 days of shipping the merchandise to the customer. The policy also provides that the merchandise must be in its original packaging and in its original condition.
In addition the company is taking steps to correct any issues with damaged merchandise and delays in delivery.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: June 1982, IN
Contact InformationPrincipal: Mr. Fred Bell (President)Customer Contact: Ms. Sarah Hanke (Customer Services Manager)Mr. George McCahey (Purchasing Agent)
Online Retailer, Carpet And Rug Distributors, Mail Order Stores, Home Décor, Accessories & Gifts - Online Retailer, General Merchandise Retailers, Furniture Retailers
Products & Services
This company offers an online retail web site featuring thousands of products including general merchandise, furniture, wall hangings, metal sculptures, rugs, Home Décor, Accessories & Gifts.
Alternate Business NamesTouch of Class Catalog, Parke-Bell Ltd., Inc.
BBB Program ParticipationTouch of Class participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
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