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BBB Accredited Business since 07/01/1983

Touch of Class

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Phone: (812) 683-3707Fax: (812) 683-5921709 W. 12th St., HuntingburgIN 47542 Send email to Touch of ClassView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 07/01/1983

BBB has determined that Touch of Class meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Touch of Class' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 55 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

55 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues5
Delivery Issues7
Guarantee / Warranty Issues1
Problems with Product / Service40
Total Closed Complaints 55

Additional Complaint Information

Complaints generally allege difficulty in receiving a refund, damaged products and delays in delivery. The company states that most of the complaints received by the BBB are invalid as they do not qualify for refunds and/or returns. The company's return policy states that they will not accept returns for a refund unless they receive the return within 45 days of shipping the merchandise to the customer. The policy also provides that the merchandise must be in its original packaging and in its original condition.

In addition the company is taking steps to correct any issues with damaged merchandise and delays in delivery.

Additional Information

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BBB file opened: 01/01/1983Business started: 01/01/1978
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: June 1982, IN

Contact Information
Principal: Mr. Fred Bell (President)Customer Contact: Ms. Sarah Hanke (Customer Services Manager)Mr. George McCahey (Purchasing Agent)
Business Category

Online Retailer, Carpet And Rug Distributors, Mail Order Stores, Home Décor, Accessories & Gifts - Online Retailer, General Merchandise Retailers, Furniture Retailers

Products & Services

This company offers an online retail web site featuring thousands of products including general merchandise, furniture, wall hangings, metal sculptures, rugs, Home Décor, Accessories & Gifts.

Alternate Business Names
Touch of Class Catalog, Parke-Bell Ltd., Inc.
BBB Program Participation
Touch of Class participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
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