BBB Business Review

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BBB Accredited Business since 12/01/1985

Vectren (Headquarters)

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Phone: (812) 491-4000Fax: (812) 491-4476View Additional Phone Numbers20 N.W. 4th Street, EvansvilleIN 47708 Send email to Vectren

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BBB Accreditation

A BBB Accredited Business since 12/01/1985

BBB has determined that Vectren meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Vectren's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 92 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

92 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues56
Delivery Issues2
Problems with Product / Service33
Guarantee / Warranty Issues0
Total Closed Complaints 92

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Vectren

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 01/01/1985Business started: 06/10/1912
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: June 2000, IN

Contact Information
Principal: Mr. Carl L. Chapman (Chairman/CEO)Mr. Jerome A. Benkert, Jr. (Executive VP/CFO) Dennis Glancy (Branch Manager)Mr. Robbie Sears (Sr. Vice President of Marketing)Mr. Sean Smith Mr. Jeff Whiteside
Business Category

Natural Gas Companies, Electric Companies

Products & Services

This company offers Utilities (gas/electric).

Alternate Business Names
Southern Indiana Gas & Elc Co, Southern Indiana Gas & Elec Co, Southern Indiana Gas & Electric Company, Washington Office, Energy Realty, Sigeco, A Vectren Corporation, Sigecorp Communications Services, Sigecorp Energy Service, Southern Indiana Properties, Vectren Communications, Vectren Corporation, Vectren Energy Delivery of Indiana-South, Vectren Energy Delivery of Indiana-North, Vectren Energy Delivery of Ohio

Customer Review Rating plus BBB Rating Summary

Vectren has received 5.00 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.