BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 09/01/1999

Diamond Valley Federal Credit Union

Phone: (812) 425-5152Fax: (812) 421-4843

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/01/2014Billing / Collection Issues | Read Complaint Details
X

Complaint
Refusal to remove paid debt from credit history
I have contacted the bank and they refuse to remove an item from my credit. The credit card in question was paid in full in December of 2013 and is still on my credit report. The employee I spoke with informed me that I have to make a formal request to get it removed. This will hurt my credit and I do not want that to happen. I have proof that this item was paid and should not have to dispute it and further damage my credit because of their negligence in this matter.

Desired Settlement
I want them to report the paid account to the credit agency.

Business Response
The member did speak to a Loan Recovery employee on 03/21/2014 about the credit bureau report. After the conversation the member requested a call back from the supervisor. The Loan Collection Manager promptly called the member back. The member did state that the Loan Recovery employee told him that he would have to dispute the account with the credit bureau. The member also told the Manager that the debt was paid in full through a loan recovery agency. The manager communicated to the member that he would investigate this with the recovery agency and if it was paid in full the credit bureau would be updated. The Loan Recovery department then reached out to the recovery agency and they confirmed the payoff. Our Loan Recovery department then immediately put in the request to the credit bureau to update the account to show paid in full.
The member called in on 03/25/2014 and spoke with the Loan Recovery Manager. The manager confirmed that the debt was paid off and that we had sent in the request to update the credit bureau to reflect the paid in full status. The Manager stated that the member seemed satisfied with this response

Industry Comparison| Chart

Credit Unions

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.