Complaint Refusal to remove paid debt from credit history I have contacted the bank and they refuse to remove an item from my credit. The credit card in question was paid in full in December of 2013 and is still on my credit report. The employee I spoke with informed me that I have to make a formal request to get it removed. This will hurt my credit and I do not want that to happen. I have proof that this item was paid and should not have to dispute it and further damage my credit because of their negligence in this matter.
Desired Settlement I want them to report the paid account to the credit agency.
Business Response The member did speak to a Loan Recovery employee on 03/21/2014 about the credit bureau report. After the conversation the member requested a call back from the supervisor. The Loan Collection Manager promptly called the member back. The member did state that the Loan Recovery employee told him that he would have to dispute the account with the credit bureau. The member also told the Manager that the debt was paid in full through a loan recovery agency. The manager communicated to the member that he would investigate this with the recovery agency and if it was paid in full the credit bureau would be updated. The Loan Recovery department then reached out to the recovery agency and they confirmed the payoff. Our Loan Recovery department then immediately put in the request to the credit bureau to update the account to show paid in full. The member called in on 03/25/2014 and spoke with the Loan Recovery Manager. The manager confirmed that the debt was paid off and that we had sent in the request to update the credit bureau to reflect the paid in full status. The Manager stated that the member seemed satisfied with this response
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Indiana, Southeastern Illinois and Henderson & Union Counties in Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Diamond Valley Federal Credit Union is in this range.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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