BBB Accredited Business since 03/01/1985
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A BBB Accredited Business since 03/01/1985
BBB has determined that Springleaf Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Springleaf Financial Services' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 595 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
COMPLAINT HISTORY: The company has been responsive to any complaints brought to its attention by the BBB during the current three year reporting period by either making adjustments or offering an explanation of its actions.
BBB files reflect a number of disputes relate to contractual issues. The company has responded with an explanation of the contract terms. Consumers should be sure to read and understand all contracts before signing.
Springleaf Finance Corp. is a credit provider, not the retailer or seller of products. If you have a problem with a product financed through Springleaf Finance Corp., you should first attempt to resolve your complaint with the company from which the product was purchased. This may include filing a complaint through the BBB where the company is located.
The Evansville, Indiana location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the US are processed by the Evansville area headquarters.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||134|
|Billing / Collection Issues||256|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||203|
|Total Closed Complaints||597|
Customer Reviews Summary Read customer reviews
14 Customer Reviews Customer Reviews on Springleaf Financial Services
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: February 1974, IN
Business ManagementMr. Jay Levine (President/CEO)
Contact InformationPrincipal: Ms. Joanne Donahue (Lead Paralegal)Mr. Don Crance (Branch Manager)Mr. Michael B. Stuckey Ms. Judy Thompson (Director of Marketing Strategy)
Consumer Finance & Loan Companies, Mortgage Brokers
Products & Services
This company offers financial services including personal loans and auto loans.
Alternate Business NamesAssociates Financial Services, Inc., CitiFinancial, Commercial Credit Corporation, Springleaf Financial Corporation, Springleaf Holdings, Inc., OneMain Financial, OneMain, OneMain Financial Group LLC
BBB Program ParticipationSpringleaf Financial Services participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry TipsConsumer Finance and Loan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview