BBB Business Review

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BBB Accredited Business since 03/01/1985

Springleaf Financial Services (Headquarters)

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(812) 424-8031View Additional Phone Numbers601 NW Second St., EvansvilleIN 47708 Send email to Springleaf Financial ServicesView Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 03/01/1985

BBB has determined that Springleaf Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Springleaf Financial Services' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 595 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

COMPLAINT HISTORY: The company has been responsive to any complaints brought to its attention by the BBB during the current three year reporting period by either making adjustments or offering an explanation of its actions.

BBB files reflect a number of disputes relate to contractual issues. The company has responded with an explanation of the contract terms. Consumers should be sure to read and understand all contracts before signing.

Springleaf Finance Corp. is a credit provider, not the retailer or seller of products. If you have a problem with a product financed through Springleaf Finance Corp., you should first attempt to resolve your complaint with the company from which the product was purchased. This may include filing a complaint through the BBB where the company is located.

The Evansville, Indiana location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the US are processed by the Evansville area headquarters.

Customer Complaints SummaryRead complaint details

597 complaints closed with BBB in last 3 years | 217 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues134
Billing / Collection Issues256
Delivery Issues2
Guarantee / Warranty Issues2
Problems with Product / Service203
Total Closed Complaints 597

Customer Reviews Summary Read customer reviews

14 Customer Reviews Customer Reviews on Springleaf Financial Services

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 14 Customer Reviews

Additional Information

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BBB file opened: 06/22/1994Business started: 01/01/1920
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: February 1974, IN

Business Management
Mr. Jay Levine (President/CEO)
Contact Information
Principal: Ms. Joanne Donahue (Lead Paralegal)Mr. Don Crance (Branch Manager)Mr. Michael B. Stuckey Ms. Judy Thompson (Director of Marketing Strategy)
Business Category

Consumer Finance & Loan Companies, Mortgage Brokers

Products & Services

This company offers financial services including personal loans and auto loans.

Alternate Business Names
Associates Financial Services, Inc., CitiFinancial, Commercial Credit Corporation, Springleaf Financial Corporation, Springleaf Holdings, Inc., OneMain Financial, OneMain, OneMain Financial Group LLC
BBB Program Participation
Springleaf Financial Services participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
Consumer Finance and Loan
Loan Brokers

Customer Review Rating plus BBB Rating Summary

Springleaf Financial Services has received 3.9 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.