BBB Business Review

This Business is not BBB Accredited

LAN Construction, LLC

(812) 481-2756View Additional Phone NumbersPO Box 904, JasperIN 47547

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BBB Accreditation

LAN Construction, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised LAN Construction, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on LAN Construction, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/09/2014Billing / Collection Issues | Read Complaint Details
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Complaint
Utilized LAN Construction for building of a garage. No supervision of man power on the job, with that, unnecessary labor hours billed. Man power on the job site could not keep the area clean of trash, and we did live at the residence. I questioned our last bill, as I could not come up with the same labor rate as I was being billed. Informed that it is company policy and he would not disclose that information. Had a warranty issue on roof for a previous job he did for me. Took a week and one half for it to be addressed and then didn't even address it thoroughly. Material was returned from the job site that was not used, inquired about a credit for the material that was returned, told I was only billed for material that was used on the job, how can you verify that? Again, as I utilized this company a little over a year ago, material that was returned, I received credit for it. If I would have known we would not see a credit, we shouldn't have returned it, or better yet, should have taken an inventory of all material that was brought to our job site. We were told that our log siding that was going on the garage would be cleaned, this was told to my husband verbally, log siding that is weathered never got cleaned, therefore they are darker then the other logs, makes the garage look like bap. My husband worked also on the job, and we don't even know how much was taken off of our bill for his time other than we were told we would not be billed for one day. I don't feel we received adequate service from LAN Construction and LAN Concrete. I feel the contractor should have addressed our billing concerns with more professionalism as a customer does have the right to question their bill, contractor very unprofessional, and I know that we will not utilize this company again.

Desired Settlement
I want proof as to what the hourly rate was charged for all labor and laborers that were on the job site including the contractor. I want a refund for the material that was returned on the job, as again how can you prove the material was or wasn't billed, again if I knew that ahead of time, we would have counted every piece of material, block, nail, etc... that came onto our property. I feel as a repeat customer of the contractor, he should have kept his word and cleaned my logs like I was told.

Business Response
The hourly rate paid or materials used are not an issue as the contract signed was not on time and material, but a total project cost for labor and material of construction projects.
The logs were cleaned, but logs are wood and therefore each piece can finish differently when stained.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue with the roof still remains unresolved, mold doesn't go away by air. No response regarding material that was returned, again only LAN is going to know if we were billed or not and we obviously are not going to get any further with that, so I feel he has taken advantage of the customer and took material back and then turned around and used on another job and billed someone else for material I paid for, which I guess means double dipping? I have pictures of when the garage was finished, and the logs were not cleaned, as my husband did the chinking and they came in a couple days later and sealed, so I have my husband's statement that they were not cleaned as well as he was there, so I guess that is his word against ours. I can obviously see this is not going to get us anywhere, but I certainly do hope that other people will utilize the BBB services and check into his business before using LAN because I know we will NEVER refer him to anyone and we are not the only people that has made that statement. If you would like to see the pictures that were taken the weekend the garage was complete I would be happy to submit as you can clearly see the logs were not cleaned as it was his words "they had been in his storage shed and got dirty".

********* ** *******

Business Response
After discussing the roof and mold issues with professions in each field, the roof was fixed by adding a ridge vent and the mold was removed with a recommended mixture. Both jobs were done at no cost to the homeowmer.
On a contracted job, extra materials are brought to a job site to insure the job is complete. Extra material are just that and belong to the contractor.
As stated before, the logs were cleaned, but logs are wood and therefore each piece can finish differently when stained.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
What about the mold between the exterior of the roof and the interior of the ceiling. The only area he removed the mold from was the interior ceiling inside the house. Also, if he cleaned the logs, what did he clean them with. I don't show no cleaner on the material list I was provided?

Final Business Response
Regarding the ceiling, The issue was taken care of at the point of existence, on the interior of the home. Should there be no recurrence there, then according to people with experience in this field, the problem has been resolved.

Industry Comparison| Chart

Construction & Remodeling Services, Basement Waterproofing, Contractors - General

Additional Information

top
BBB file opened: 09/21/2009Business started: 02/01/2007
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Luke Nordhoff (Owner)
Business Category

Construction & Remodeling Services, Basement Waterproofing, Contractors - General

Products & Services

This company offers home building and remodeling services.

Alternate Business Names
LAN Concrete Technology, LLC
Industry Tips
Home Improvement Contractors/Builders
LocationsX

1 Locations

  • PO Box 904 

    Jasper, IN 47547(812) 639-0402
    (812) 481-2756
    (812) 637-5439

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Indiana, Southeastern Illinois and Henderson & Union Counties in Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*LAN Construction, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (812) 639-0402
  • (812) 637-5439
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Construction & Remodeling Services

Home Improvement Contractors/Builders
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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