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This Business is not BBB Accredited

Tropicana Evansville

Phone: (812) 433-4000Fax: (812) 433-4063View Additional Phone Numbers421 NW Riverside Dr., EvansvilleIN 47708http://www.tropevansville.com ! There is an alert for this business !

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BBB Accreditation

Tropicana Evansville is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Tropicana Evansville's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
05/05/2014Problems with Product / Service
09/04/2012Billing / Collection Issues
07/17/2012Billing / Collection Issues

Industry Comparison| Chart

Casinos, Entertainment Services (E.G., Dj's, Magicians), Tourist Attractions-Casinos, Gaming & Bingo, Tourist Attractions, Hotels, Restaurants

Additional Information

top

On May 05, 2008, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 08-10856.

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court, 844 King St. 2nd floor Rm 2112, Wilmington, DE, 19801 for resubmission to that court.

The case number should be entered on the form.

Claims must be submitted by 2008-09-26.

An informational website has been created for unsecured creditor inquiries about the bankruptcy proceedings. The website is http://tropicanacreditorscommittee.com/.

BBB file opened: 03/22/1995Business started: 01/01/1995
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Angela Patton (Community Relations Dir.)Ms Stacey McNeill (Marketing Director)
Business Category

Casinos, Entertainment Services (E.G., Dj's, Magicians), Tourist Attractions-Casinos, Gaming & Bingo, Tourist Attractions, Hotels, Restaurants

Products & Services

This company offers casino & entertainment, hotel, & a variety of restaurants.

Alternate Business Names
Max & Erma's, Cavanaugh's, Le Merigot, Mama Mia's
Industry Tips
BBB Warns of Deceptive Travel-Related Promotions
Getting the Best Hotel Rate
Vacation and Travel

Map & Directions

Map & Directions

Address for Tropicana Evansville

421 NW Riverside Dr.

Evansville, IN 47708

To | From

LocationsX

1 Locations

  • 421 NW Riverside Dr. 

    Evansville, IN 47708(812) 433-4000
    (812) 433-4258
    (812) 433-4333
    (812) 433-4230
    (812) 433-4444
    (812) 433-4356

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Indiana, Southeastern Illinois and Henderson & Union Counties in Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Tropicana Evansville is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (812) 433-4258
  • (812) 433-4333
  • (812) 433-4230
  • (812) 433-4444
  • (812) 433-4356
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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On May 05, 2008, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 08-10856.

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court, 844 King St. 2nd floor Rm 2112, Wilmington, DE, 19801 for resubmission to that court.

The case number should be entered on the form.

Claims must be submitted by 2008-09-26.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.