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BBB Accredited Business since 10/22/1999

Jasper Engine & Transmission Exchange, Inc. (Headquarters)

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Phone: (800) 827-7455Fax: (812) 634-1820View Additional Phone Numbers815 Wernsing Rd., JasperIN 47546 Send email to Jasper Engine & Transmission Exchange, Inc.View Additional Web Addresses

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Description

Remanufacturer of automotive, truck and marine drivetrain products.

BBB Accreditation

A BBB Accredited Business since 10/22/1999

BBB has determined that Jasper Engine & Transmission Exchange, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Jasper Engine & Transmission Exchange, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 24 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Complaints generally concern product quality and warranty issues.

The Jasper, Indiana location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the US are processed by the Jasper area headquarters.

Customer Complaints SummaryRead complaint details

24 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues1
Guarantee / Warranty Issues12
Problems with Product / Service11
Advertising / Sales Issues0
Total Closed Complaints 24

Additional Information

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BBB file opened: 11/13/1992Business started: 01/01/1942
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: August 1959, IN

Contact Information
Principal: Mr. Tom Schrader (VP/Sales & Service)Mr. Doug Bawel (Chairman & CEO)Mr. Zach Bawel (President & COO)Mr. Jeff Bawel ((General Manager, Jasper Electric Motors))Mr. Jason Hulsman (Marketing Coordinator)
Business Category

Auto Transmission Suppliers, Electric Motor Manufacturers, Electric Motor Companies, Diesel Engine Suppliers, Engine Repair Rebuilding Companies

Products & Services

This company offers automotive, truck & industrial engines, transmissions, & differentials; marine engines, stern drives, lower units, and outboard powerheads; performance engines and transmissions; and alternate fuel engines.

Hours of Operation
Mon: 06:30 AM to 08:00 PMTue: 06:30 AM to 08:00 PMWed: 06:30 AM to 08:00 PMThu: 06:30 AM to 08:00 PMFri: 06:30 AM to 08:00 PMSat: 08:00 AM to 12:00 PM
Alternate Business Names
Jasper Electric Motors, Jasper Engines & Transmissions, Inc.
BBB Program Participation
Jasper Engine & Transmission Exchange, Inc. participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
Auto Repair/Transmissions
Electronic Equipment
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