I am writing to complain about North Side Auto off Lafayette in *********** IN. I called about a black Mazda 6. The owner seemed great, however his daughter, ******* ******** didn't. She makes wanting to get a car from there iffy/questionable. First she offered me to get any other vehicle except that one. Then, she tried acting as if the car wasn't there anymore. When I informed her the gentleman had told me it was in the shop and had planned on having it out and ready in about a week, she suddenly "remembered" and then said that it was in the shop for several weeks because they were replacing the transmission. Once she realized I was still interested in the car, she came up with a story on how there was an issue on the odometer reading with the "Special Financing" bank. She said somewhere down the line, someone guessed at the mileage and so the bank is flagging it. She again tried getting me to buy a different car.
She said that if I wanted that particular car, I'd need a co-signer or pay in cash because of the odometer reading. I got a co-signer and she said their credit score was worse than mine and wasn't even 500. That's impossible because that person just moved into an apartment in June of this year and they would not allow her to move in had her credit score been that low. So I decided to go there in person instead of calling. I spoke with the gentleman I originally dealt with on the phone. He said the car isn't in the shop because of the transmission, it was because of a sensor/switch. Again, he informed me that it'd be out in about a week. When I started mentioning what all I was told on the phone, ******* got all nervous and mad at the fact that I came in. She chimed in with all of these stories again. She also told me when he wasn't listening that the car had been in the shop for several months now. She said that he thinks it'll be out in a week but it's going to be several weeks yet. When I mentioned that about the co-signer and moving, they couldn't figure out what was wrong and agreed something was wrong. They were saying that there was some kind of medical/judgemental dispute making her credit score lower. Nothing has changed since the co-signer has moved. When I mentioned that about the odometer, the gentleman and his wife was saying how the title says the odometer reads as exempt. So how would that be an issue with that bank? If it's exempt, it wouldn't matter what the odometer says and it would say in their system that it's exempt. She changed the subject on how I need a co-signer with a credit score of 700 or better or pay in cash. The owner said that he would investigate the title issue on Tuesday, Nov. 11 & would let me know. I didn't hear anything so I called them after4pm. Again the call was handed to *******. She said it wasn't done because the banks were closed with it being Veterans Day. Well this had nothing to do with the banks as the owner said he was going to contact the previous owners to get the odometer fixed. I told her that I put another co-signer down and that he had just bought a new car for $10,000 last week. She claimed his score wasn't good enough either. When I said it didn't make sense everything that she was saying, she acted as if I was an idiot and even asked me if I knew what exempt meant. I work at the BMV, of course I know what exempt means. When I questioned what the odometer reading has anything to do with the bank, when it's marked as exempt, she tried saying it wasn't exempt until I reminded her how they pulled the title the previous night saying that the title has it marked as exempt. Then she said that they gather all the info from the BMV and so the BMV must still have it as having mileage. If the title says exempt, it's been thru the BMV, and it has nothing to do with mileage with the bank. Then she said that she's not the bank and doesn't know how they work and they just follow what the bank says, when a couple minutes before, she was willing to tell me how the banks work. Even then she was saying that's how banks are. So does she or doesn't know how banks function then? When the original person went in to get her copy of the credit report, she said that they didn't even have her current employment down even though she's been there for years. When I said that something's not right, she again, tried acting as if I was an idiot suggesting that I am blaming them for changing the credit scores and how she's unable to do that. I never once suggested that. All I said was that something's not right with all the stories she's been telling me. What got me, is that she typed something on the computer and then told her mom, the one who was trying to make things work for me to get the car, that everytime she pulled it up, it says this and pointed at what she typed. Then the mother all of a sudden backed off and wasn't as willing to help. They said that the co-signer could go in and they could give her the credit report. When she went in there, the guy said that they cannot give her the credit report because it's illegal. When she was in there for the report, the gentleman asked if they called to speak to the previous owners, ******* said no. Again, when I spoke to her she said they didn't get the title fixed because the banks are closed. I thought ******* was out of line when she said they have the right to go thru banks or sell the cars cash if they want. Let's give her the benefit of the doubt and say it is indeed the odometer. They should be helping the customer, especially one who's never been there before, instead of not helping, making up stories and trying to convince people to not buy the car that they want. I personally think that they should be able to work something out with me in order for me to get that car or they need to reprimand ******* for her actions. That is not good customer service. Other people have even said that for a loan for $5,500 you shouldn't need to have a credit score of 700 and they shouldn't be telling you to go to a bank yourself. They should be contacting the banks on behalf of the customer to try and get it worked out to help the customer. Especially if they know that the customer's car isn't working. Please do something about this as it's obvious something's not right. I'm a single mother and it seems as if she's trying to make it impossible for me to get the car that I want. I have it bad enough the way it is for them to be treating me that way. If it's for sale for the general public, it should be for sale to the general public not to certain types of people.
I am responding to the complaint received from said consumer. Ms. ******* was interested in a 2003 Mazda 6 that was and still is out for repairs. This vehicle is not being repaired by our mechanics as we had it sent our for repair. There was some confusion over why this vehicle was sent out for repair and for that I apologize. We do not know how long this repair process will take. Even if said vehicle was ready to be sold, Ms. ******* would need a cosigner with a strong credit score or cash to purchase this vehicle out right. The only in house financing we do is "special financing" however, the 2003 Mazda 6 does not qualify for "special financing" because it has been flagged odometer rollback in which we have no control over which vehicles the banks we use for our customers with "special credit" needs choose to finance. Ms. ******* did send apps for two different cosigners in which neither one had a strong enough score to go through regular bank financing either. This is unfortunate as I would love nothing more than to get Ms. ******* in the vehicle that she wishes. If Ms. ******* would like to find a cosigner with a strong enough score to get approved through regular bank financing or if she would like to purchase this vehicle with cash we would be more than happy to sell her this vehicle after the mechanical issues are resolved.