WHEN PLANNING A MOVE THERE ARE A NUMBER OF THINGS TO CONSIDER:
1. Use a company that has been in business for a while or can offer references which you should verify.
2. Make sure you understand how much insurance the carrier has and what it covers. You may need to purchase extra insurance to protect your possessions.
3. Obtain several written estimates keeping in mind that the lowest bid might not necessarily be the best when you consider insurance, training, experience, quality of vehicle, etc.. Verify that the estimate inventory includes all the items you want moved.
4. Make sure any oral promises are confirmed in writing. Make sure the contract specifies the dates & times of your move. Do not sign any contract with sections left blank. Carefully read & understand the contract before signing. 5. If damage or loss occurs, have the driver make a special notation on the inventory and/or delivery receipt, then promptly notify the company in writing, keeping a copy for your own files.
6. Supervise the loading & unloading of the truck or arrange for someone else who has a copy of your inventory to do so.
7. If your belongings will be left overnight in a truck be sure to use a company with proper climate controlled vehicles.
8. Remember, if the moving company packs everything, they are responsible; if you pack things, you are responsible.
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statutory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.