BBB Accredited Business since 07/01/1986
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A BBB Accredited Business since 07/01/1986
BBB has determined that Time Warner Cable meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Time Warner Cable's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 74 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
BBB serving Dallas, TX maintains a report on this company's headquarters location. Please visit http://dallas.bbb.org for details or call (214) 220-2000.
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||15|
|Billing / Collection Issues||22|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||35|
|Total Closed Complaints||74|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Time Warner Cable
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the City of El Paso can be viewed at the following website: http://www.elpasotexas.gov/development_services/contractor2.asp Or by calling: 915-541-4558
Contact InformationPrincipal: Mike Carrosquilla (General Manager/VP)Customer Contact: Ms. Tara Melliand (QA Special Teams Supervisor) Scott Bogdan (Director of Operations) Chris A. Garcia (Technical Operations Supervisor) Mike Holmes (Director of Operations, Texas) Alberto Morales (Customer Advocate) Kelcey Wells (Communications Director)
Number of Employees
Television-Cable, CATV & Satellite, Internet Services