Business ProfileforSilver Springs Pool & Spa

Silver Springs Pool was contracted for a $200,000 pool remodel which was completed in August of 2021. Soon thereafter, the company was sold to the new owner, *************************. A few warranty items were identified which required attention. I began communicating with **************** in early 2022 and he made 2 visits to my home to review the work that would need to be completed. Despite MANY phone calls and text messages, **************** is no longer responding and the work is not complete. I have communicated with his office staff to relay my messages to no avail. I have spoken with his manager, ****, who similarly no longer responds. The work that needs to be completed is: Repair of an underground broken drain pipe that was damaged during the demolition of the old pool plumbing lines. This pipe ran along side the prior pool plumbing and was simply not identified as not being part of the old pool. Cleanout of a trough that houses the pool cover and motor and unclogging of the water drain within and placement of a proper drain cover. This cover was never placed at the time of the construction and as a result, this drain is now clogged with leaves and not functioning. It is creating a health concern since it now creates an environment of rotting leaves as well as a haven for mosquito and other insect breeding. **************** has acknowledged that both jobs would be covered under warranty and that they were necessary repairs. Despite my VERY PATIENT approach to attempting to resolve this, we remain no further along 1 and a half years later. I accepted being patient so that the work could get done in the "off season", but now that pool season is upon us, I can no longer accept the poor professionalism demonstrated by Silver Springs Pool. I am prepared to supply supporting documents and photos, but these are frankly simple a relatively inexpensive repairs that I NEED completed.