BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 06/01/2012

Ceballos Roofing

Phone: (915) 474-9421

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/03/2015Problems with Product / Service | Read Complaint Details
X

Complaint
Caballos Roofing have not responded to my many requests to reinstall loose tile on my roof that they repaired several months ago.
******** Roofing replaced the roof on my Townhouse 11/21/2014. The cost was $6,480 cash( check#6185) with no insurance reinbursement. There is a 3 year warranty on labor. A few months after the new roof was installed, a clay tile on the edge of the roof became loose and was hanging. I called **** Caballos the ownner and he promised to send someone to reinstall the loose tile. This was around Febuary 2015. Around April or *** someone finally came and reinstalled the tile. I was not a home. The same tile was hanging again in June. I spoke with **** Caballos in June and I spoke with him many times the following months. Each time he said he would send someone to do the repair within a few days. As of today 10/12/2015, no one from ******** Roofing has come to replace the tile. Last week the tile felled. It damaged my deck and is broken.

Desired Settlement
I want ******** Roofing to replace the broken tile with an exact matching tile and do a better job installing it. I also want the Company to pay for the damage done to my deck railing by the falling tile.

Business Response


Industry Comparison| Chart

Roofing Contractors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.