BBB Business Review

BBB Accredited Business since 10/01/2013

Apex Roofing

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(915) 584-47741222 E. Yandell Ste. 1, El PasoTX 79902

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BBB Accreditation

A BBB Accredited Business since 10/01/2013

BBB has determined that Apex Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Apex Roofing's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on Apex Roofing

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
01/03/2014Problems with Product / Service
12/16/2013Guarantee / Warranty Issues
12/19/2013Guarantee / Warranty Issues | Read Complaint Details

The rubber part of the SBS roof system is cracking which they were informed of July and August2013 but no repairs done to rubber part, just seams.
The Apex roofing company was repeatedly called about roof leaks around July 2013, then August 2013. No one returned my multiple phone calls until I requested their bonding number. They only repaired the seams by the flashing on flat roof and tile roof, but ignored the fact that the rubber of the SBS roof system was cracking. No action was taken yet concerning this to honor the 10 year material/7 year labor warranty effective 8-19-2008.

Desired Settlement
We request a refund(material + labor) sufficient enough to fully pay a more reputable company to re-install a good quality product. We believe the product installed was cheap and of sub-standard quality. Working with Apex again will expose us to a poor quality roof and the same laborious chasing with multiple phone calls that never get answered until we asked for their bonding number.

Business Response
We had received a call on 9/3/2013 for a warranty inspection. The roof was inspected on 9/5/2013 and a work order was created to perform warranty repairs. The repairs were completed on 9/26/2013.
After speaking with Mr. ***** today 12/9/2013, he had mentioned that he spoke with the repairs tech and asked him about other concerns with is roof. His main concern was the cracking appearance on the Modified Bitumen roof roofing. This concern was never was never conveyed to our office, and we do ot have a record of this as being one of his concerns. I asked him if he had a leak today that needed to be addressed. He said that he is not leaking and that there aren't any warranty issues right now other than his concerns about the cracking appearance on the flat Modified Bitumen roof.
Our response to his concern is that the nature of the Modified Bitumen roof is to have that appearance (cracking on the surface) because of its expansion properties. This problem is only cosmetic in nature. I asked Mr. ***** if he would like for me to get him in contact with the manufacture rep so he can hear it from them.
At this point there is not a warranty claim that we have not responded to. In order for us to better serve our clients we have asked that they provide a written statement of claim as is written in our warranty:
"TIME FOR REPAIRS: BLUE MAN shall have ninety (90) days after receipt of written notification of leaks to initiate repairs of Leaks in the Roofing System unless prevented by acts of God or events beyond BLUE MAN's reasonable control"

Industry Comparison| Chart

Roofing Contractors

Additional Information

BBB file opened: 07/24/2013Business started: 04/01/1971
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the City of El Paso can be viewed at the following website: Or by calling: 915-541-4558

Type of Entity

Sole Proprietor

Contact Information
Principal: Luis Sanchez Jr. (Owner) Silvia Sanchez
Number of Employees


Business Category

Roofing Contractors

BBB Program Participation
Apex Roofing participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips

Map & Directions

Map & Directions

Address for Apex Roofing

1222 E. Yandell Ste. 1

El Paso, TX 79902

To | From


2 Locations

  • 1222 E. Yandell Ste. 1 

    El Paso, TX 79902

  • P.O. Box 13248 

    El Paso, TX 79913(915) 584-4774

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Apex Roofing is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on May 31, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Roofing Contractors


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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