Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Agency Real Estate and Property Management LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe Agency Real Estate and Property Management LLC

    Real Estate
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/6/2015

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Product Offered Rentals & sales throughout the city

    Business Details

    Location of This Business
    11200 Montwood Dr, El Paso, TX 79936-4252
    BBB File Opened:
    6/1/1994
    Years in Business:
    44
    Business Started:
    1/1/1980
    Business Started Locally:
    1/1/1980
    Accredited Since:
    4/6/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 604555 for this business, issued by Texas Real Estate Commission. The expiration date of this license is 4/30/2025.

    These agencies may include:

    Texas Real Estate Commission

    Stephen F. Austin Building, 1700 N. Congress Ave., Ste 400

    Austin TX 78701

    (512) 936-3000

    https://www.trec.state.tx.us

    BBB records show a license number of 9003739 for this business, issued by Texas Real Estate Commission. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Texas Real Estate Commission

    Stephen F. Austin Building, 1700 N. Congress Ave., Ste 400

    Austin TX 78701

    (512) 936-3000

    https://www.trec.state.tx.us

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • The Agency Real Estate and Property Management
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ana Olague, President
    Contact Information

    Principal

    • Ana Olague, President

    Customer Contact

    • Ana Olague, President

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Isa O

    1 star

    06/27/2023

    As a renter, I have had probably one of the worst experiences possible. I moved in from out of state and they were fully aware for MONTHS we were coming. The place was FILTHY, A/C didn't work. The property manager claimed that it was working fine as everyone was in and out of there for two weeks (doing what? and how without electric hooked up??) There were metal bottle caps in the garbage disposal along with huge chunks of plastic. The dishwasher flooded water all over the kitchen counter, and the hose was not even clamped down. Solar panels are not working and I have been here for 6 weeks - and they still aren't working because the property manager kept ignoring the issue until I would ping her. Electrical panel was painted shut. She never followed up to find out if I was able to get it unstuck. *** ***** ** *** * ******* *** ** *** ******** * *** ******** ******* ****** ******** *** ******** ********** *** ******* ****** ****** 

    Local BBB

    BBB El Paso

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.