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Consumer Complaints

BBB Accredited Business since 06/01/2007

Pronto Plumbers Inc

Phone: (915) 533-8278Fax: (915) 533-8273

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
Simple drain clog resulted in a $337 charge.
A simple router of a bathtub drain resulted in a $337 bill due to the serviceman's not having the proper tool. This resulted in additional charges for hour of time for him to retrieve the "small snake" in order to clear the drain.

Desired Settlement
The issuance of normal plumbing tools such as a snake should be required for all dispatched technicians. If no refund of the wasted time is granted I, hope public becomes aware of this shady business and the nefarious way they charge additional labor to increase their bill.

Business Response
Management will promptly review this service invoice and contact the consumer directly for settlement. Any discrepancies in labor pricing shall be adjusted accordingly and will be refunded to consumer immediately. We understand our customer's concern and appreciate his input. We are willing to take responsibility for any mistake made in final bill. Our goal is to keep customer satisfied and continue business relationship. THANKS!

Industry Comparison| Chart

Plumbing Contractors, Backflow Prevention Devices & Services, Backflow Testing, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.